Based on my experience and apparently everyone else's , I'm surprised this place is running. My insurance contacted them for a flat tire I had . After waiting a bit I received an automated response saying "you are in our hands" and that ETA was 45 minutes . I waited in the cold for over an hour before finally calling. A man answered who sounded like he didn't even want to bother with me. He said they had canceled my service order because I was outside of their range and that I needed to call my insurance company back . Thanks for letting me know! No notification or call or anything. I was finally put in touch with someone else and had a MUCH better experience . I'd give zero stars if I could read more

We waited for 2 and 1/2 hours. Eventually we had to contact our insurance company to have them ask if they could rush the order because my kids and I were at the park without a water fountain. They cancel our service request immediately after we requested that it be rushed. Knowing full well that whatever company we had to wait for next would take an hour or more. It selfish and greedy for them to take a service request offer from our insurance company if they didn't think that they could follow through and if they were going to cancel it like that after we waited over 2 hours read more

This is the worst company I have ever dealt with in 58 years of being alive. Incompetent moronic and horrible attitudes. I called for a tire change through my rental car road side service and spent the next 7 hours being delayed lied to. Do not use them. They are the worst and should not be used by any insurance company or rental car service for road side assistance read more

Terrible...was given a FOUR hour wait time...it was okay because I was at work. I even called two hours in to make sure they were coming (they said they were). All of sudden when it is within 15 minutes of their arrival time, they are not answering the phone and do not even respond to the insurance company. Why are they still in business? read more

Just like everyone else, I had a bad experience with these guys. My insurance company called them "H.E.L.P. Roadside Assistance". My insurance company placed the call, I was told 55 minutes. I waited an hour and a half, the very dismissive & unprofessional person who answered the phone assured me it would be no longer than 45 more minutes as I was the next call & they were right up the road. An hour and a half later, I called the insurance company who cancelled on them because they wanted an additional 45 minutes... read more

When my car wouldn't start, I called in through my insurance company for roadside assistance. I was dispatched someone from Highway Emergency Local Patrol, aka "HELP". The driver arrived on time, though in a regular passenger vehicle. I was expecting a pickup truck or something, but this guy's in a silver four door. Okay, let's see how this goes. Well, it didn't. He tried hooking up one "box" to the terminals on my car's battery. Nope, it wouldn't start. Then he tried hooking up a second "box" but this one was missing the alligator clip on one end. That doesn't seem safe to me! Nope, that didn't give the car enough juice either. He told me that i needed a tow, but I assumed incorrectly that he'd called it in. Nope. After ten minutes, I decided to call the insurance company and ask them for an update. They have dispatched someone who noticed that the problem wasn't a bad battery but instead a broken battery terminal. He connected it, provided power, and my car started. I'm not sure if this is the way things are supposed to go, but I'm pretty sure that I have experienced better. [Review 10049 overall, 1634 of 2018.] read more

Terrible... if offered this option by your insurance immediately opt for a different company. Totally unprofessional and lack of priority in their service. read more

DO NOT CALL THIS COMPANY. This company was called through my roadside assistance. Received a couple of text messages saying they would be 2 hours. Then another text from a 313 area code saying they had my request. The link to track my request didn't work. I texted back the 313 number for an updated ETA 2 hours after I received their original text and no response. I ended up calling another local locksmith and they showed up in a half hour. Luckily I was at home and not stranded somewhere. I'm not even sure this is a legitimate actual company or just some kind of scam. read more

My original roadside service call was at 2pm. I'm writing this at 10:35pm - after multiple "eta updates" through the roadside assistance company that contracted them (the HELP people never pick up their phone directly) they never showed... I have another provider scheduled for tomorrow. ZERO stars. In fact, that's too generous.... can I go into negative numbers? read more

Update: ZERO STARS if possible. Four hours later, they never showed up. We had to break the glass yo retrieve the keys. Currently upset with them, and my insurance for using them. We also have to dispute the charge on our credit card. This company is not reliable. If I could give them nothing I would. I'm currently waiting on them to get where I am at, and nothing. My mom locked her keys in her car. I called through her insurance at 4:12pm. Estimated time of arrival was 5:12pm. At 5:21pm I called them telling them no one had arrived. They said, "they'll be there in 30 minutes." Well, 30 minutes later and nothing. At 6:15pm I called again, again they said 30 minutes later. Here we are at 6:52pm and NOTHING! I would leave, but already paid them. Anyone reading this, do not pay before the service. They will take your money and run. I could scream right now. Oh, as I type, I have already been on the phone again....on hold by them for 16 minutes. Uhhhhh read more

I've been waiting for over 2 hours for this company to come get my car every time i call I'm told the drive going to call you he 30 minutes away 2 hours later I'm still sitting no call from the driver this place is terrible i wouldnt recommend read more

They told my roadside 45 minutes I called them at 50 minutes. Another 45, stuck in traffic. 45 minutes later they told progressive 10 minutes Well 20 minutes later some dude calls to verify my location telling me another 30 minutes, he just got through with the one before me. So make up your mind and stick to one lie. read more

My dog locked the car while it was running. I filed a claim for roadside assistance and was told H.E.L.P would be out within the hour. An hour later, I got a text from H.E.L.P letting me know they would be there in 2 hours. 4 hours later, I had not seen nor heard from them, so I called. They thought I was in a different town an hour away (I filed an online claim and double checked the address), and they would be there ay 4pm, which is is 7 hours later from when I filed the claim. I told them my dog was locked in and the car was running, and they hung up on me. Terrible. read more

Highly recommend, Excellent service, Local and Professional. If you need prompt knowledgeable assistance, this is the company to call.

Terrible service! Please dont give this company any of your hard earned money! Very unprofessional and rude. 5 hours later and still nobody has shown up. Havent answered the phone in 3 hours but I keep getting these text saying the service is pushed back another 2 hours. Do yourself a favor a get someone else! read more

Leaving my friend stranded and never picking up the phone to help them worst service ever.

I locked my keys in my car. This company was contracted by Verizon to assist me. First it was going to be 25 minutes then it turned into another hour. Finally I called and asked what was going on and they said another hour or more. I could have called 10 other places!! They cancelled them finally and got someone else to come assist. I definitely will ask for a different company if they ever place my call with this company again!! read more

do not use this service !!!! i was given a 60 minute eta at 5pm after an hour i called the ins company back they called the company and they adv it would be another 30 minutes. after waiting an hour the ins company sent someone else. this company never called to say anything 8:30 they sent me a text to say they were coming at 10:15 they started calling i refused to answer they text me requesting a call back i text them that their services are no longer needed. 12:15 i get another call asking if i was still in need of a tire change i said no he said i can call back tomorrow and they would do it. i hung up. read more