About my previous review, the Keller location has changed management and quite a bit of the staff…read more I am very impressed with the changes made. The rooms and bathrooms are kept clean, the residents are taken well care of and fed at the same time every day. The menus are really good. (They eat better than I do). There is one person in particular that has had a lot to do with the improvements and that would be Shae. She is The supervisor in my wife's building. She is doing a fantastic job. I see it on a daily basis. The residents are happy.

Don't Be Fooled! Mustang Creeks Estates Assisted Living in Keller should be avoided at all costs…read more My father was a resident there for almost a year. His safety, care, food quality, and overall experience has been horrific. So many things wrong and reported but to no avail. Most of the staff are not trained and have no experience cooking, dealing with different Levels of care, and therefore they quit. There is someone new almost daily and they end up quitting because it is a horrible place to work. Employees quit and walk out during their shift leaving the residents unsupervised, without food and medication. The food quality is very poor and most of the employees just do what they can preparing a meal and MOST of the time the food is NOT available to them in order to make the recipes from the "FAKE" cookbook. They leave the House and go to the other houses to get the ingredients needed to prepare the meals if it is available at another house. The turnover of employees is VERY High including management. I was told they are getting new food vendors and recipes, training for employees and just give them time. I gave them 7-8 months and was told the same thing many times and they have a new vendor for food but it is even worse than before. And, OH BOY, did sales put on a show when we did our tour of the facility... Had a lady in there cooking Chicken and Dumplings, baked goods displayed and then after about 2 weeks NOTHING, never saw that same woman again, or any of the same employees. There are some good ones but they don't stay because they do care and don't want to work for a place that doesn't give them the support they need or the residents. I live very close by and therefore I was up there quite often and witnessed it all. The residents have also complained and they are not listened to or given any resolve. They advertise and tell you it is 24 hr care and it is NOT! Keep in mind that my dad was in the assisted living house. But still supposed to have at least 1 person on the 10:00 pm shift to 6:00 am shift but they do NOT! A person from another house comes and checks on them for 30 minutes and then goes back to the other house/ so 2 houses share 1 employee. Also, most of the people that were in my dads house are using walkers, wheelchairs, and have some sort of dementia, there is NO way all of those people could get out of that house if there was a fire, if someone got up in the night and fell....who would help them? This place is NOT a place you want to put your loved one!

The memory care is wonderfully staffed and has great cagivers! Chainey, KhemI, Chris, jada, Mary…read moretreat the patient with the upmost respect and dignity.

My family recently went through a difficult time during my mother's final days in hospice care. All…read moreof the caregivers in the memory care area at Truewood were so supportive towards my Mom. They treated her and us like family! The staff and the Custom Care hospice team worked well together. I have only good things to say about my Mom's 4 years at Truewood.

Their morning kitchen manager needs to start paying attention...I have been visiting my mom for a…read moreweek, everyday she orders toast...in 7 days not one piece of bread has been anywhere near a toaster...they just take bread from a bag throw in in some styrofoam and bring it up...if she wanted bread she would have ordered it...for 3000+ a month the least they could do is buy a freakin toaster and train someone how to use it... I am willing to provide lessons for 300 bucks an hour

We recently moved to the Conservatory at Keller. We looked at numerous places and always came back…read morehere! The staff are friendly, professional, and sincerely want what's best for you. We feel like we are surrounded by an army of helpers! We love everything about The Conservatory - we are so grateful for all the activities, housekeeping, etc. It feels like we live in a resort!!!

I wanted to point out exceptional service by Elba. Currently, she is in charge of transportation…read morefor the residents needing to go to doctor appointments. Elba takes great care making sure the patients are secured and ready to go. Additional, Elba serves as a CNA and her care for my wife is excellent. ( I wish there were more like her). I have known Elba for over four years and her understanding of customer service is amazing. Elba understands that the patient is her primary concern and they pay her salary!!!

PT/OT/ST OUTSTANDING AND 5 stars. A few key staff, Louise (aid) , JT (facilities) Patty…read more(reception) all very friendly and helpful. Most the rest of the staff not so much. Standard answer is "I dont know". Eye contact and smiles are hard to come by. The furniture in the room was disgusting. Clothes were lost and only found because I took pictures of them and they knew what to look for. Power plug for Ruku was stolen the first night and never returned or replaced. The new administrator Janell has her hands full, however I believe she is going to be a great addition to the community. If you are going their, or placing a loved one their, go often and ask questions , follow up, take pictures, or maybe look for a different place

Amazing staff, wonderful residents, and a lot of great food and amenities. I highly recommend!read more

I have been increasingly frustrated with Discovery Village's yearly rent increases for my mother,…read morewho is on a fixed budget. Although she rarely -- if ever -- uses the advertised amenities (free breakfast, transportation, classes/programs), her rent continues to rise and management has not offered any meaningful flexibility or alternative pricing despite being aware of her financial situation. This lack of consideration for residents on set incomes feels insensitive and places unnecessary stress on families trying to plan and budget. I hope Discovery Village will reconsider how amenity-based charges are applied and work more compassionately with long-term residents and their families to find fair solutions.

This place conducts daily elder abuse/neglect and constantly violates HIPPA regulations by mixing…read moretheir patients medications or purposely giving their elders the wrong mediation. My mother is a resident in their care and they've destroyed phone charger cords (of which I bought or of my own money), stole hair care products from her (that were gifted from friends and family strictly for her), and constantly give her the wrong medications without water (every single day). And if the patient needs to be transferred to another location or new rehabilitation facility, they will mistreat that patient everyday until the patient leaves. DO NOT SEND YOUR FAMILY MEMBERS HERE!!!! THIS PLACE IS A LAWSUIT WAITING TO HAPPEN!!!

These are always the hardest reviews. You know places no one wants to go to. Think about it do you…read morelook forward to going to a assistant living nursing home? Maybe having a family member their could be stressful You Think? With the growing aging population you have plenty of choices and of course its going break down to what your willing to spend or do. Our family decided the location and price was acceptable here and we were close to visit daily to be with them. This was in 2019. Of course with Covid came many challenges the FIL has dementia and MIL can barely get around but the care has been extremely helpful and above anything we could do on our own. We send staff come and go in hasn't been easy for them and the ones that remain are real hero's to us. We see them weekly and there has never been any issues to report, other family members visit different days we have camera installed and everything goes like clockwork for us. I am here this morning and I saw the negative rating and just wanted to make sure this wasn't the case for everyone. Watching someone decline in health is hard it's even harder to make the time and effort to do it yourself in a pandemic. We are grateful for the staff and Legend Oaks for the care of our Family.

Our mother lives at Riverside Oxford Memory Care. The staff here is so wonderful and mom loves it…read morethere and loves everyone that helps take care of her. We picked her up this weekend to take her out for the morning and she looked beautiful and was ready to go. Thank you for giving us such peace of mind!

My grandfather is a resident in their memory care center, and I'll admit that I didn't really know…read morewhat to expect walking in. My mind immediately went to horror-movie scenes. Fortunately, my worries were completely unfounded. I came in at lunch, and chatted with the staff for a bit. They all seemed intelligent, compassionate, and helpful - they knew my grandmother (who was also visiting), greeted her by name, and were happy to see her. We went through the access-controlled door, and the residents seemed happy. The center was carpeted, there were plenty of seats people were sitting on, reading, talking with friends, etc. My grandfather was far more well-kempt than he ever was at home, and seemed in good spirits. I also loved that outside of every room, there were shadowboxes of information and memorabilia about each resident. It helps humanize each resident, even if they have advanced dementia, and I appreciated that. The staff and visitors should never forget that they're caring for engineers, doctors, soldiers, teachers, etc. Yelp's rating system says that 5 starts is "as good as it gets." I don't know if that's true here, because I don't have the experience necessary to compare. However, if you're looking for a memory care center for a loved one, be sure to check out Riverside.

If you are looking for a place that feels like family, Oak Ridge is the way to go! This community…read moreis filled with SO much love and I couldn't be more pleased with the resident engagement, involvement, and enthusiasm the staff has on our residents. I LOVE this family and coming to work every day!

I hope that you, or a loved never has this disease. Unfortunately, way too many have it. Three…read moreyears in to this, I could write a book on "What to do", "What NOT to do", what are the laws, what is the norm, can you move once in a facility, levels of care, the many different type of facilities, and on an on. We started at another local facility, thought it seemed homey, and nice. Two years later, we realized it was not a caring place, but a dungeon where you put your loved one to ride out their life. Once again, we toured many places, had made a decision on one, was on the waiting list. For the first time this place came up on a search! So we went and toured it. Director and the Sales person were very nice. Accommodating, assuring, but we had already really decided on the other place. Next few days, it was heat on our minds, and we did a surprise visit back to Oak Ridge unannounced. Same thing, even better, they had a room with a lot of windows, the whole place was clean, no smell, staff was respondent, responsive, and engaged. We were shocked at how everyone there participates, in everything. The Director, Sales, Med Tech, Maintenance man, everyone is involved all day. We changed our mind and came here. One month later, could not be happier. Director Jenni runs a taught ship, she knows everything. She is out and about all day. Sale, Alexis too is either on a tour or helping residents. The place is so clean! So warm & cosy. Food is good! Plenty of activities! Everyone there is on the same page, period! I can almost start crying again, thinking back at how the other place where he came from was so disrespectful, mean, negligent, un-caring, belligerent to our loved one. Their staff lied and falsified papers, and orders to the doctors so they could get knock out pills so the residents were out by 4 pm. Biggest note I can share, put a camera in the room so you can monitor the care in the room. It may be shocking to you! Here at Oak Ridge, they encourage cameras so you a see the first class care and service being given to your loved one. Such a difference. This type of care is extraordinary! Our loved one is slowly declining, but their care there is right on every change. Their Resident Dr works great with you to understand and get what you need. Physical Therapy is awesome! I just don't know what to say. We have visited 12 facilities in the area. Most were just bad. We know that one, that if they were a pound for animals, they would be closed by the city. It is our responsibility to seek out and fine a place to care for those who mean so much to us. We thank God, for Oak Ridge, their management, their staff, physical therapy, Doctor, maintenance man, chef, all of them. They do it better than any place we could have ever imagined. Check them out if you have need for Memory Care. This isn't a doomsday end of the road, this is a country club where friends gather to enjoy life. That's about all I can say...