outstanding personal care always ready to provide services…read moreand appointments are always on time and ready as scheduled highly recommend this location in Hilo

Kaiser is losing its customer care service by rushing their patients and not "listening" to their…read morelegitimate requests. I was recently seen by a Chow Hwang PA-C for a painful 3+cm cyst removal on my midback centered over my spine. Local anesthesia was done. I was cut open and prodded to drain that cyst. Packed with dressing. PA-C Chow states it's gonna hurt after so I'll give you a work slip for 2 days. I mentioned a few vicodins should cover that pain.. easy fix. I asked the PA-C if she could cover the wound with Tegaderm/opsite for more protection from outside elements. Her first response was, "We dont have that here in the clinic." WTH?!? Im a retired Kaiser RN for 22 years. I know the clinics carry it. I also had to make sure the PA-C ordered a Rocephin IM injection to prevent any infection at the spinal site. She seemed hesitant thinking the prior course of oral Bactrim would take care of any infection. I also requested narcotic pain meds for comfort when the lidocaine wears off. Remember I came in because of pain to the site. Medical Assistant Marcia was awesome. While doing the dressing change she was able to get a few Tegaderms to help protect the surgical incision. Chow Hwang PA-C the clinic STILL HAS THEM. Thank you Marcia MA. When I went to the pharmacy to pick up my meds there were no pain meds and was told that the provider has 2 more patients then will get back to you. 40min passed and still no reply. Went to the front desk and asked a friend to call the MA to find out what's taking so long and also needed my work slip. Was told the MD is not prescribing pain meds. WTHHH! Make me wait like a dumbass for nothing like my time is not worth anything. Definitely not patient oriented. What happened to Kaiser?

unprofessional, no expertise, they are very rude. My brother had kidney problems so his body was…read moreswollen but the doctor said he was allergic. Then we went to emergency, doctors there told us If we were a day late, we don't know what would have happened. unbelievable!

The WORST medical/dential on the island. LONG WAITS,…read moreINEPT staff, any good doctors don't last longer than a year, worst answering service in hawaii, they loose your appointments, they don't pay attention to what you tell them so you have to repeat yourself over and over again. Constantly trying to send you to Oahu for a 15 min appointment with a specialist because they don't have any in town connected with them. Spending all day going to Oahu for 15 minutes is a hardship for seniors with disabilities. They can't get your prescriptions correct. They need to be sued for mal-pracrice or shut down. Their stupid recording on hold it ANNOYING, the jingle is STUPID! Silence would be better. AVOID this place if you can.

Customer rep so kind, helpful and took the time to research issue I questioned...very…read moreknowledgeable. Mahalo and Aloha!!!

Absolutely top service from kind, courteous, and knowledgeable staff. I've gotten the help I…read moreneeded whenever I needed it. Kudos for their hours of business, open til 6, M-F. I can easily get help after I finish my workday, no need to use my lunch break to rush to and from HMSA or use my vacation hours!

Women at the front desk- Great Nurse Practitioner- Great…read moreNurses that checked me in my first and second visit- Great Doctor in training that I saw that is my new provider- Absolutely Ridiculous. A complete waste of time. Some doctors are fantastic and actually care, some are not. She clearly did not. Switching doctors. Private parking lot.

I saw "doctor" (highly doubt it) Antonio Monson today. I am almost 3 months pregnant, with two…read moreother children. I have had asthma for 6 years and have been taking the same medication for about that long. Today I came in after being in Washington for 3 years. I just needed a new doctor to give me refills on my prescriptions. I waited for over an hour passed my appointment time to see this disgusting man. He stormed into the room I was in and never greeted me. He demanded I sit down on the table to he could check my breathing. He immediately yelled (yes, he is mentally unstable) that the medication I take for my asthma isnt safe for pregnancy. They're Category B which is safe for pregnancy. Obviously I've done my research and have taken these medications with both of my children and throughout 4 OBGYNS and an extremely intelligent doctor at Spokane Allergy & Asthma what I take has been proven to be safe. He said he didn't care and he doesnt know my doctors so how would he know? He then proceeded to yell at me pushing a paper in my face going "where's your pharmacy! Why you never put your pharmacy!!" I said, the nurse asked me and wrote it down... I told her Kilauea Longs drugs... he proceeded to yell at me asking why it wasn't on there. I told him his attitude was horrible and he needs to learn some bedside manners. He argued back and stormed out of the room and disappeared. This disgusting, nasty and ignorant specimen needs to be fired immediately!! How dare he attack a patient because of the misery and hatred in his own heart? Nonetheless a pregnant newly bereaved mother. The most shameful, disgusting man I've ever met!

Bernie has really tried to help with the phone system. It is currently a call center located on the…read moremainland and is not working. I advocated and tried to get in touch with a solution and the National VA Complaint Center answered and said that they would investigate. The customer service referred the problem back to Hawaii VA in Honolulu, who bounced the concern back to Kona management. Still, no solution. Since it's an election year; maybe I will try a politician? Argh!

For few yrs now I have been connected with Tri-West Choice 40 plan instead of Vets Clinic. So I…read moresee a doctor outside the Veterans facility. I have much better care since then. But I have a Cpap machine for 5 yrs and have never been able to get supplies or machine checked through vets. I was referred to vets clinic to get new cpap since it is not working properly. I got a call from Vets clinic a week ago to call them back. I have left 4 messages in 3 different days. Have yet to get a call back. This is why I left the clinic. Worst clinic ever. No follow throughs, 1-1-1/2 hour waiting every time with appointments. And now I have to deal with them again. Very frustrating the way they treat veterans.

I was having bad ear pain on a Saturday and I couldn't wait until Monday to call my pcp but it was…read morealmost 4 pm. I figured if Urgent Care was busy then I would just try again on Sunday. Luckily, they weren't too busy and from the receptionist to the provider, everyone was so accommodating, helpful, understanding, and kind. It was honestly such a pleasant visit. I've actually been there another time for my son while it was super busy and it was actually a pretty good visit that day too. So if I ever had to go again, I wouldn't have any doubt they will be just as accommodating, helpful, understanding, and kind.

As soon as I walked up to the counter, the reception woman acknowledge me right away. As sick as I…read morewas with the flu, I was not very responsive. The doctor came and said I got flu and I was out of the office within an hour. Doctor was really fast nice and professional. Since I don't have a primary doctor on this island, Iill be seeing this place if needed. Thank you for the fast and wonderful service.