I worked for MasterCare for over a year and the communication is not good, the office manager is…read morevery rude, they also have the clients call the office to let them know if they are going to be home during the hours that they have requested care and the client / caregiver communicator did not do a good job they would call me 30 minutes before my shift started to let me know that I can't service that client that day. mind you I'm already on the road to the clients house and I would not get any type of pay for my time and gas wasted. The caregivers work really hard and sometimes we would have to stay at the clients house for a longer period of time even though our shift with client would be over and we did not get payed any overtime even though it was requested by the office for us to stay and help the clients.

Stay away from applying as a certified nurse aide. You will not be appreciated, valued, and treated…read morewell. You are better off applying elsewhere!

last November (7 months ago) Sleep center Hilo sent my RX to Apria Hilo I have called Apria Hilo 4…read moretimes since November talked to 4 different employees. each emploeye told me they would find out what happen and call me back. Each employee that I talked to never called me back. not only did Sleep center screw up my order but Apria health on top of that made this even worse. they are 2 of the worst service companies on Big Island. they Suck. Do not use their service if you can help it. go outside for medical supplies.

Short but not sweet.... Oxygen equipment to be picked up Friday. Apria said nothing scheduled…read more Will now pickup Monday but no scheduled time. Gotta call for time for pickup. If I could 1/2 star. But gotta put 1. Also during time individual was using equipment, so much trouble. Concentrater not filling oxygen tanks properly. So much trouble. Plus no customer service always making excuses not enough staff.

BAYADA Home Health Care located on Kilauea provides Behavioral Health and Habilitation services to…read moreindividuals diagnosed with intellectual/developmental disabilities in the home, community, and school settings. They are open Monday to Friday 830a - 5p and they have a live representative on-call after hours so give them a call at 808-969-9622 to inquire about services.

From the owner: BAYADA Habilitation in Hilo, HI is CARF accredited and offers instructional and behavioral…read moresupports, along with assistance that empowers individuals with intellectual and developmental disabilities to develop, maintain, and enhance their daily living skills. Our goal is to help individuals function as meaningfully and independently as possible within their home and public environments, while supporting their families and the wider community.

Metrocare Hawaii Plus on Oahu is the worst business with false promises and work ethics. The…read moremanager in charge does not communicate, promises services which can't be delivered, and will not take any responsibility for wrong services. They say that their providers are experienced but yet can't even do simple sheet change, transfers and other everyday duties. The scheduling changes with no advance notification. Many more issues and yet we are stuck because other business are the same. HELP!!!! The manager "Fe" need to be in bed with her staff taking care of her to know how bad they are. However the only golden egg they have but will be leaving the company is Christine Jury to further her education and life. If the CEO what his company stay a float replace Fe with Christine Jury.

For one they take clients and they don't have the workers to Care for them, (the workers say that…read morethe company never fires anyone so the workers take advantage of that and work when they want) so that tells me the company just wants the money from insurance. Two when I did get a care giver it was a different one every day and I had to explain and show them what to do which I may as well just do myself cause I'm doing it anyways. Three when you call to get answers they either don't answer, don't return calls, or when they do answer it's just excuses after excuses. I have even been told I'm not as critical as other patients so I gotta wait, who are they to make that diagnosis, I fell the other day with no one around, at the very time I should have had a caregiver. I would NEVER recommend this company to anyone who wants quality care for your lovers one or yourself. They only care about the money.

Bayada has been a life saver. They have provided quality caregivers for my elderly parents. Because…read moreof their help and professionalism I am able to fulfill my parents wish of remaining in their home. I highly recommend them.

What ever you do! DO NOT let this company watch over your loved one , dishonest, the owner has…read moreabsolutely no compassion, he didn't have the guts to talk to me on the phone , my mother was abused by the caregivers he employed , even the head nurse dismissed my Complaints of my mom being hit and drugged ,when I told her my mom told me in detail how one of the care givers hit her in the small of her back with his fist the head nurse replied ( your mom had dementia everyone hits her ) my husband and I witnessed my mom drugged , when we asked what was going on the caregiver showed us a bottle and said this is what they are giving your mom and they are giving her TOO MUCH once again I told the head nurse she replied NO ONE SHOWED YOU A BOTTLE JUDY , I was shocked ! Devastated !!! My poor mom had to die with these people. My mom was dropped now the floor and if my husband wasn't there to Hell I have no idea how this woman would pick her up , they even had s skinny 21 year old in training to watch my mother . They never cooked meals on a regular basics . more interested in watching tv my girlfriend told me she had to fire This Amex caregiver for acting weird and watching tv, this same weird caregiver told me she hated my mom and that she was a mean bitch ! , ....your probably wondering why I didn't fire them .......! This is why ! The corrupt court system did this ! Why you ask MONEY Because my mom had money , I fought the court system for a entire year , spent over 100k , but they all lied in court to save their butts , my mom died without me , I never saw my mom dead , they are evil ! I'm 69 and the oldest child , I'm scared for the rest of my life for what they did ! That was my mother , she begged my husband and I to get them out of her house ! I'm so sorry mom , we tried everything !!!

From the owner: Seniors Helping Seniors isn't your typical senior care provider. By bringing together caring,…read moreable seniors with those who might need a little extra help, they create supportive relationships that go above and beyond pragmatic elderly care. Based in Hilo, HI, they build mutually beneficial partnerships that drastically improve the quality of life for older adults throughout the Big Island. Owner and operator Shinichi Matsumoto is a former engineer with a deep passion for serving the senior community, a passion that is evident in every Seniors Helping Seniors relationship. The heart of Seniors Helping Seniors is their caring, compassionate elderly companions. As older adults themselves, these providers are able to establish a rapport usually unattainable by other senior care professionals. The relationship often becomes one of friends providing each other a hand, rather than a clinical aide-client interaction. Seniors Helping Seniors providers are all meticulously interviewed and background checked to make sure they meet the company's high standards of care. They're then carefully matched with an individual in need of help, with a high value placed on comfort and compatibility between each senior and their elderly companion. Motivated by a deep desire to serve others, these companions find fulfillment and meaning through elderly care, leading to a productive, mutually beneficial relationship...

A 23-year-old skateboarder boy who works for this care provider health service agency, calls in…read moresick only on federal holidays. First on Labor Day, then on Veterans Day--fool me once, shame on you, fool me twice, shame on me--hence this glowing review ... LMAO! He calls the office on Veterans Day Nov. 11th of what sounds like Covid and was advised to be tested. Our Monday schedule of Nov. 14th was also a no-show, meanwhile, the office's futile attempts to cover our schedule were a no-go, as I was expecting a couple of weeks or more that he'll be out due to Covid. He appears at my home on our scheduled Thursday, Nov. 17th. I told him if he had Covid, whereto he stated that he didn't have Covid. I then asked him for his Vaccination Card proving he had tested negative, whereby I, and his other elderly and disabled clients who are physically and/or mentally challenged, and who are prone to deadly contagious diseases, can rest easy. He then admits to me that he didn't get tested. His reasoning was...WFI! I guess he felt cornered, for one who possesses a childlike mentality due to his lack of education (it's apparent), unable to do more than one thing at a time (or multitasking as HMSA had assessed in their interpretation of my filed grievance), constant memory inabilities that bear relentless repeats whereto he considers minor, but argumentative. STRESS! His phantasmal (unreal) reason for being a no-show on Friday's Veterans Day, 11/11/22, was that he didn't feel like working. Don't forget the following Monday too! Bear in mind, his other clients were also affected. In prior knowledge, he divulges his Fridays after me, of another client, and one more client after that. He also works with a client on weekends and then me on Monday afternoon since his morning client--in his words--"left for a better agency". LAME! Thursday completes our weekly schedule, with one other client after me. Tuesdays and Wednesdays he doesn't service me, and of his other clients on those days, if any, I remain clueless. This "kid" caregiver's smarts truly shine, OMG! A complimentary shoutout to all, that this company is indeed your typical WERNER!

My Dad was recently transferred from Hilo Medical to the Life Care Center. I can not say enough…read moregreat things about the Center. From the operator who answers the phone to the nursing staff and doctor. The social workers Venus and Cullen were especially wonderful! Everyone is so caring and compassionate. I had heard great things, but in experiencing it ourselves, we could not have been more impressed!!!

My grandma lived here until she passed recently... I would not recommend this place for any loved…read moreone ... My Aunty put her in this home thinking it was a good place for her but she was wrong.. I don't leave on the islands anymore so when I came to visit her she told me that she didn't like it there she would have to wait 3 hours for a nurse to take her to the bathroom because they are so under staffed I couldn't believe it ...in my eyes they don't deserve any stars ....

The owner Shauna wrote back to me months after my terrible experience here in which they set me up…read morewith two young unlicensed girls (one with whom I had an appointment turned her back on me and turned me over to a teen). I was not there to lift weights. Again, they had me lift weights more than 20% of my body weight resulting in my back going out. I was not there to lift weights. I am 73 with a scheduled surgery. Shauna just replied 5 months after the incident and said they could not contact me when I am available 24/7. IN FACT, Medicare's outside consultants tried for one month to contact BIG ISLAND THERAPY with NO RESPONSE. I am now with physical therapist facility who is sensitive to patients needs as individuals. Not like BIT.

Awesome staff ! They take the time to explain to you how your physical therapy exercise is done …read more Appointments are scheduled for you in advance. Makes it so convenient for me. You can tell that they really are there to get you back to physically performing better.