Appreciate the friendly and helpful staff. They were very accommodating in allowing early check in. WiFi could be improved significantly. No air conditioning or elevators. Hotel options were very limited during Merrie Monarch. read more

Whew...where to start? I suppose let's start at the beginning! So, my husband and I decided to spend 1 night in Hilo to check out some of the local places without driving from Kona. We booked several weeks in advance, and this motel looked promising: right on the bay, decent ratings on Expedia, and a bit cheaper than some of the other places. I say somewhat: we still paid $230 for one night here. I mean, per the price, you would expect at least a decent view, right? Haha, we will get there. So, from the very beginning, we noticed things off from the listing. The front of the motel looked very dated, and the entrance looked questionable. My husband checked us in, and right away he was presented with a paper he had to sign stating they didn't have air conditioning and that wasn't a legit reason for a refund. Eek! Walking up to the room, we were even more scared. Super dated plus they used regular keys to unlock VERY flimsy motel room doors. Honestly, it looked like something out of a movie, and not the good ones! Like, horror movie? So, the room shared the same as the rest of the motel: horribly dated. The furniture had its prime 50 years ago. The patio door was old and out of date. The patio was secure but with paint chipping. The carpet was soo stained; I didn't even want to be barefoot in the room. I checked the bed for any signs of stains, bedbugs, whatever, and luckily it was clean. Unfortunately, we had no choice but to stay the night. We arrived too late and had spent the money already, especially knowing we wouldn't get a refund. The night was uneventful, thankfully, although I don't think either of us slept well. If you are fine with a super outdated, old, rundown motel, this one's for you. Make sure you barricade the door, just in case, and bring flip-flops so you don't have to walk on that carpet. Eeek!! read more

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If you're looking for a big fancy hotel this is not the place for you. If you're looking for a smaller hotel right on the bay with beautiful views that is cozy and comfortable then you just found it. The location is awesome the staff is friendly and helpful. The rooms are clean and many have a kitchenette and a lanai over looking Hilo Bay. It's a 20-30 minute walk to downtown Hilo where you can find the farmers market and many shops and restaurants. Best of all the rates are very reasonable for Hawaii. read more

Hilo Reeds Bay Hotel - View from hotel. - Hotels Near Me - Hilo, Hawaii

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Old run down place in a beautiful setting. Balcony with bay view but with the balcony having 12" boards you can't see the bay when you are sitting. The bed was the most uncomfortable bed in any hotel I have ever stayed in. The pillows flat. What really irritated me was that I registered for 2 guests, and was asked if I wanted coffee for the room. I received a small ziplock bag that had I pack of coffee the size of a teabag with 2 sugars and 2 creamer. The coffee maker is a small 5 cup machine. I filled it so we each could have a 1/2 cup of coffee that was so weak you couldn't even taste the coffee. Just some effort and care could make this a great place to stay. read more

Hilo Reeds Bay Hotel - Hotels Near Me - Hilo, Hawaii

Hilo Reeds is run by some bery nice people. The hotel itself, the pool is tiny. Walking to your room can b intimidating given the corridors are long and dark. The room is plain, clearly had several face lifts .. the bed is PHENOMENAL! No air conditioner but 2 fams definitely helped. My room was near the water. Iverall id stay again. read more

Decent, as a hotel room on a budget. Planning a long (7 days or more) vacation on the big island of Hawaii, but you do not want to shell out $300+ dollars a night? This is your jam. Final verdict: Happy with the room, I got what I paid for. Under $200 a night The good - My room faced the bay, I could hear the waves at night. - semi-quiet. I could sometimes Hear airplanes. Not enough to ruin my night - Kitchen in the room. I was staying 10 nights, so I used the cabinets and full size fridge to stock food and drinks. - a screen and some vents to let in the breeze. - It is Hawaiian climate, no need for AC or a heater The bad. - If you want the resort experience ( larger, more modern room) you need to pay more at the Hilo Hawaiian. - small / outdated shower. - The decor of the room looks outdated - If I was traveling with a family (I was solo) I would want a bigger room. read more

No doubt the best deal for price on the Hilo side and the staff here are wonderful. This is a classic mid century hotel from the dawn of the jet age. It may not have all the amenities of a post millennial hotel but it is being very well maintained and is kept very clean and comfortable. It's Hilo, not Kona, we never missed having ac, the ceiling fan kept the room comfortable every night. We were never in the room after mid morning. read more

Very nice and clean! Free parking, minutes from the airport, very spacious rooms, full size fridge/freezer, microwave, dishes/rack, wifi. No elevator or A/C but there are plenty of fans and the top floor is 3rd so not too bad. I would def stay here again! Also ask for kamaaina discount! read more

just horrible. no A/C, no elevator, but they make you sign a waiver when you check in that says they wont give you a refund due to no AC or elevator...fine. No cable, and they only have smart TVs that require you to log into your own accounts, and require you to log in to their WIFI. That would have been fine except our room didn't have WIFI. So we had a useless TV. The maintenance guy came down and said the WIFI was out on our floor when I asked for assistance. I talked to the front desk who told me that they don't advertise they have cable TV and the wifi is only guaranteed in the lobby. So, by her reasoning, they had fulfilled their side of the bargain and would not give me a refund. I have never had to sign a waiver before acknowledging the lack of amenities of a hotel before, and it is thorough to make sure that once you are disappointed with your room, they still get your money. The full size fridge is actually a taller mini fridge. The "ocean view" is a parking lot and dilapidated apartment building but if you crane your neck around the balcony you can see the ocean. They have old fashioned keys, not cards. So you will need to lock your door with the key when you leave. The pool is tiny, very tiny. The amount of cats is staggering, but all the hotels around there suffer from this. The area is quite nice and there are 2 slightly more expensive hotels on the same strip that are A LOT nicer. Hilo Reeds Bay Hotel needs an extensive make-over to be a place that you would want to spend a night in. The staff are clearly experienced with complaints and refusing refunds...they make you sign a refund waiver!! Never again Hilo Reeds Bay Hotel. I hope you get updated and don't become another abandoned building on that strip, but shame on you for ruining my vacation. read more

For the price you pay, you get a well kept, clean, premises, with an old school vibe. Right on the ocean and just far enough away from downtown. Perfect for folks on a budget! read more

Hilo Reeds Bay Hotel - Lanai - Hotels Near Me - Hilo, Hawaii

Pros: King sized bed in a room with all the necessities Yummy complimentary coffee Cute pool over looking the bay Big hibiscus bush right outside of our window Pretty quiet environment Kitchenette and sink in the hotel room, full sized fridge Cons: No AC Outdated building, little things like the plugs don't all work and the tv was difficult to get working Overall, we needed a cute little place to crash and it was great for that! read more

Hilo Reeds Bay Hotel - Pool area - Hotels Near Me - Hilo, Hawaii

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Beautiful Bayan trees line the road outside the hotel. Okay, so I am torn on this review. In most cases I would consider the hotel a 3 star or 2. We were assigned a room with a view of bay with the water lapping against the sea wall 10 feet from our room. This was very nice accept when I was surprised have a view of someone dumping dirty water over balcony. The room was clean, bed very comfortable and had a kitchenet. Now on other hand was a bit dated looking. The hall leading to it needed a serious freshening up, a little spooky at night. Not sure if the price we paid is normal or was increased because of all the volcano tourist in town for Mauna Loa because it seemed on the high side for the motel quality. Although many of the hotels were in the 250.00 Range, this one was 175.00 included all fees. The staff was friendly and they did have security guard for parking lot until 12. It was by an apartment that looked pretty rough. It was very close to different areas of Hilo, restaurants, ocean, downtown and waterfalls. read more

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This is my 2nd night here in Nov. My first rm on the 2nd floor, I caught 2 black Sugar ants. I bagged one and gave it to the front desk this morning. Tonight I caught maybe 20 ants with a sticky label I pulled off my package of cake. I have experience in dealing with ants back home but bigger Carpenter ants that fly too. I go downstairs at 10:20 pm. The ofc is closed. I thought it closed at 10:30 pm. The security guard watching the Open Air (No Door) entrance asked if I needed anything. I said Kleenex. I ask him if he worked in maintenance. He said Security. Another man comes by and goes into the ofc and gets me a box of Kleenex. He is there by chance and had to help another guest get into his room. I told him of the Ant infestation. I ask if they have any non toxic spray since I have to sleep in this room. He gives me a very small bottle of liquid Terra Ant Killer. Last night the Front desk lady told me to tell the Rm maid to tell the Maintenance to set more ant traps. I used those traps and they don't work. I could not sleep well last night due to many factors. The hotel is next to Hilo Airport. Today this morning at 6 am, the Military planes were taking off. At 4:30 or 5 am I heard jet engines and maybe I thought they were the St Cleaners. 5 am , the People upstairs get up and make noise. I could hear them going to the bathroom. My room has carpet under the bed. My 2nd fl. Rm had hardwood flooring under the bed. The dresser under the TV is half missing the handles. I did list out all the issues I found. The toilets are new. The granite counter top in my 2nd fl rm was great and you the cabinets were new. The bathroom cabinet hid the pipes. My 3rd fl room , I could see old rusty pipes mixed with newer ones. The shower head looked dirty with lime on it. The shower floor on the 2nd fl. Needed a good scrub. They Did not replace or remodel that shower. The 3fl shower head was dirty. The tile of the bottom of the shower is old and needs a scrub and the drain looked really old. It's nice to have a frig and microwave and ceramic dishes, metal forks. They provide a dish rack, towel and detergent. The best part is having a view of the Bay, Waves pounding against the rocks except when you want to get to sleep. read more

Hilo Reeds Bay Hotel - Ant in my 2nd floor rm. - Hotels Near Me - Hilo, Hawaii

This hotel/ motel is in a much needed renovation, the room do not look like anything on there website, the rooms are run down, the calling fan only goes one speed, beware of the cockroaches I had to go to the store and buy insect spray, I keep all my clothes in my luggage. I would not stay here again I would sleep in my car then stay here again. read more

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This place is so run down and dirty. I Found bed bugs under the mattress and immediately left. The manager was extremely rude and has absolutely no aloha spirit not even to locals. Disgusting and shame . He doesn't even try to find a solution just gives attitude. read more

Pros: good kitchenette includes mini fridge, microwave, sink good location with somewhat of a view of the bay good service at front desk clean cheaper (as it should be) pool access Cons: no AC- just a weak ceiling fan & tower fan but it wasn't hot for our stay no elevators- only 3 stories wifi is very bad- pretty much no wifi outdated TV- lots of static & trouble with different channels definitely needs a facelift read more

There was no AC and the fan didn't really help during hot days but we expected that coming here. The maintenance guy was super nice and so helpful whenever we needed anything fixed or had any questions. Also the kitchen was nicely stocked with dinnerware, portable stove, and rice cooker. read more

Pros: good price. Was one of the cheapest I found. Hotel room was clean. Sheets washed, we had soap, towels, etc. beds were ok for what you pay for. TV actually above average, it's a smart TV like home, not the stuff other hotels use that make you pay per view. Nice view on bay facing rooms and the stairways on one side you get a nice view of the ocean...you're right on the water. Besides a few chronics, it's a nice walk around Hilo with a beautiful park a block away. Cons WiFi spotty but most carriers only sell unlimited data...WiFi isn't a huge deal for me. It's walk up 3 story with secure lobby area. Anyone can walk up to your door. Had a few crazies in the area, not the hotels fault but just fyi. Looks like low income housing 2 buildings down. No AC so you're opening windows and hearing coqui frogs. Old building. You get what you pay for. read more

Came to stay here for a couple nights. The room was nice however there's no ac but two fans in the room and a ceiling fan. The weather here wasn't too bad. It was still warm but cool at night. I enjoyed the room and it had a kitchenette which was nice cause we needed a refrigerator, microwave, utensils and a coffee maker. I did like that cause we had drinks and leftovers we took to the room. Plenty of parking up front. You must wear a mask when walking around. It's a high increased area so keep that in mind. Covid is still spreading. I would recommend this hotel if you don't mind not having ac. It was nice and cool at night. read more

Kind of jenky looking both inside and out, but very friendly staff. For the price, you do kind of get what you pay for. At least we had a nice view of the ocean from our window and a little kitchenette with a fridge to keep our brewskies cold. read more

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I decided I needed a small get away from work, decided to take a 2 night trip over to Hilo. I of course went on line to see what hotels happen to be available. I came across reeds. Slightly cheaper then the other hotels in the area. The pictures looked phenomenal. The room it's self was very run down, needed a good deep cleaning. I'm from Hawaii so seeing places like this doesn't really have an effect on me. However people coming in from out of town would be rather shocked. Dead cockroaches in the cabinet... again this didn't really effect me seeing that's a norm here on the island. However as a hotel you should be prepared. The check in and check out was extremely fast and easy. The room view of the bay was totally worth my stay. I needed a few days of relaxation and this was totally what I needed. There's no air conditioning in the hotel, nor is there an elevator... so yes must carry your bags up 3 flights of stairs. The room gets a little toasty during the day. Again doesn't effect me since I also don't have air conditioning in my home. For a couple night stay I rather enjoyed myself. The hotel was quiet and relaxing bay side. I think to attract good reviews and customers from all around the world it has a lot of work to do. read more

Hilo Reeds Bay Hotel - Room view - Hotels Near Me - Hilo, Hawaii

This was just what we needed for our last couple of nights in Hawai'i. The room temperature was very comfortable with the fans blowing. The kitchenette had everything we needed. The view was ok - we had a balcony and we could peek around the corner to see the bay. The price was high, but much better than everything else around there. Considering the convenience to anything you might want to see in Hilo and beyond, the nice waterfront just a few feet away, and the short trip to the airport, this place would be hard to beat. read more

If you want a feel for the area, this is the place for you. It has no cable TV, air conditioning, or elevator. What it does have is a wonderful ocean breeze coming through the sliding doors, a view that is amazing, and a kind and helpful staff. It is in the middle of the bay area and you can walk to almost anywhere, including coconut island . If you want an accommodation where you sit in the room all day, this is not for you. If you want a space to call a base, and to sleep in comfort at night, you want to stay here. The best room is 320 so be sure to request this room if it is available. We have traveled the world and will definitely return here. read more

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Yelp Challenge 365 # 149/365 What used to be known as the Nalei Hotel some years ago is now the Reeds Bay Resort Hotel. Add the word "resort" to the name and a different class of property is visioned. To that, I will say "resort" and "a different class" is merely, a matter of one's own definition. Here's what I saw: Older building but clean and well maintained. Lobby area has a den area with a library filled with books, a computer you can use I think for your plane reservations or merely to surf the internet (or write a review on Yelp) Room? Full sized (18 cu) refrigerator, sink, microwave, coffee maker... like a little studio. Bed is older BUT sheets are clean... television with cable... Housekeeping services provided daily and at night- you get the coque (did I spell that right) frog lullabye..... In the morning you will wake up to a beautiful view of the ocean (Reed's Bay) I think they have a complimentary continental breakfast... not sure... I think... and Free wi-fi.... and that my friends is all I can say. read more

Hilo Reeds Bay Hotel - view of room; studio - Hotels Near Me - Hilo, Hawaii

this place is in serious need of updating. I will say it was mostly clean. when the turn down service happened they completely forgot coffee. when we arrived to our room there was a supervisor chewing out a houskeeper very loudly across the hall. poor girl was near tears, i felt really bad for her. the swimming pool was closed with no explanation. but the bathroom door was filled with foam sealant and disguised with shells. completely unacceptable. this room should have never been rented out! read more

No customer service, very poor. I made simple complaint and they were very defensive and rude No aloha here. Room was many stairs up with no elevator. There is no WiFi even though they advertise it. Sheets were stained and no hot water. Pool was never cleaning, you think about vacation and comfort. And this place is very disappointing. No vending machines and no air conditioning. But none of them matter if staff was friendly. Too rude and many negative energies. I would not recommend : ( read more

This is just a basic older hotel, nothing fancy. But it is clean, the staff is very nice and it's right on Reeds Bay. If you're looking for fancy, air conditioning and elevators you should keep looking! The night security guard was friendly and very helpful in helping us with parking, let's just say some guests had trouble parking inside the lines lol The money we saved by staying here actually paid for our stargazer tour! I get so tired of reading reviews that complain about the lack of 5 star accommodations at a 2 star price.. Again this is just a clean, safe and friendly basic hotel! I would definitely stay again! read more

This place is a place where you can be at a simple mind set. No valet parking, no room service,no AC but who cares! We are just sleeping and moving around all day. It's like growing up when I was younger. If something was broke you don't complain unless you fixed it. Decent room and yes I laughed when I realized no AC but I laughed more at myself than the hotel. I love the landscape garden here. Sometimes it takes something so simple to impress me. read more

Very horrible customer service. I never wrote a review, only read them until today. This hotel did not only yell at and watch my daughter struggle carrying her things, they were also very rude. I'm guessing the owner, an older guy who always wears aloha print insulted my dad and asked him how old he was cause he accidentally got water on the floor. They have a pool yet, still gets mad over water spillage?? The rooms also suck. Our doors lock didn't work and they wouldn't do anything to accommodate us. More worse, we weren't even tourist, we were locals just on a staycation!!!! (also no AC or elevators) read more

Didn't feel safe, wasn't clean, staff wasn't very friendly. Would not recommend. Literally no type of security. Anyone could walk straight off the side walk, up the stairs and down the hallway to any room. Sketch people just hanging out in the parking lot, lobby was very dated and unkept, lots of the amenities were broken. The room was more comparable to a motel room rather than a hotel room though it did have a small kitchenette which was helpful. There's no AC but thankfully there was enough of a breeze with the sliding door open and fans on and it wasn't too hot that day. They also included a curtain rod to jam in the sliding door so it couldn't be fully opened from the outside, thankfully I was on the 3rd floor. Also no elevator so hopefully your bags don't weigh a ton if you're on the third floor. read more

As a past resident of Hilo, I have stayed in variety of places on this side from the island when returning. I felt Emma The location for this place is great. That said everything else sucks. The place is run down and if you are lucky, you won't have a room that looks like it was furnished with the best from Goodwill. No AC. One thing with the location to note though is that there's somewhat shady people that hang out in the area. While you should always take precaution and not leave crap in your car, be more cautious here as there are riff raff types in this neck of the woods. Your choices of lodging is fairly limited in Hilo. Uncle Billy's was my preferred place to stay for value, comfort, and location, but now it's sadly condemned. There's a poster here who doesn't know wtf she is talking about. She said most hotels in Hilo don't have AC. The somewhat normal hotel and motel have AC, and the majority of condos that tourists may rent via Airbnb often have it. The crap lodging doesn't (while Uncle Billy's was crap lodging, they even had AC ,but that may have been in certain rooms). read more

If you are looking for a simple place to rest your head at the end of a day exploring Hilo, this is it. Very reasonable price for the area. Comfortable beds, simple small fridge, small coffee maker, skillet, cups, plates, silverware. It is located on a beautiful lagoon with great park's second away. Super close to the farmer's market and other great places. Will forsure recommend and visit agy. read more

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While the staff was nice, but the hotel is very much below our expectation. Don't trust the pictures on the websites. It is just an old apartment building with very outdated rooms. Shabby 50 year old bathroom, doors and windows. Will not recommend. read more

AMAZING CUSTOMER SERVICE!!! I wish I kept track of all the staff who helped but there were too many so I'll say ALL THE STAFF ARE AMAZING AND FULL OF AUTHENTIC ALOHA!!! Very accommodative and helpful from the moment I called before the hurricane until I departed... just amazing, the rooms are like miniture condos or studios with microwave, refer, three fans, flat screen TV and incredible staff!!! read more

We made a reservation at this hotel but cancelled due to concerns about stairs and overall reports of poor condition of hotel. When we did travel to Hilo, we walked by this hotel that looked to be in very poor shape from the outside. I did not go in but very thankful we chose a different lication read more

WOW! And not in a good way. This place is about as clean and modern as some third world country hostels! It wouldn't be bad if the prices matched what you got, but this place is a DUMP considering what you're paying. 1. Towels had dark brown crusts on it. Is it poop? Is it dirt? Who knows?!?! 2. Bed had dirt, hair and other debris under the covers. Nasty grease and other "stains" on the sheets and pillows (I just slept on top of it all, wore my hoodie and pants, used my towel as a blanket. Wished I had a tarp to throw over it, actually) 3. Shower was filthy. Refused to risk the inevitable infection. I'd rather smell on my way home, thank you very much! 4. Lady at check-in counter? RUDE and acted like she was too busy to help. Sorry I interrupted you browsing on your phone, but you're on the clock. Deal. 5. Cinder block construction, disgusting moldy smelling carpet all throughout the halls, pool was gross looking. I only needed a place to crash for a night at the very end of a great but exhausting vacation. That is the ONLY reason I didn't leave. Elena's Tip? GO ANYWHERE ELSE!! read more

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No air conditioning, but they do provide you a cheap fan & a ceiling fan that may fall on you (super loose and shakes). No elevators, so you'll be carrying your toddlers / luggage up and down the stairs. Pool towels are to be returned at the pool, and you must dry up before leaving the pool, so if you have kids pull them out at least 15min before it's time to go, cause if you're wet when leaving the pool, you won't be allowed back in the SMALL pool for the rest of your stay. The beds are large, but on the FIRM side and feel kind of squeaky and old. Pros: Full size refrigerator, microwave, soda machine downstairs, vending machine (that was out of order during our stay), good parking since the hotel isn't very busy. read more

Went to ask for new sheets and the lady at the counter had the nerve to ask me if my child peed on them and then when I told her no she asked then why do I need new sheets. Like seriously. Smh horrible service. Won't be staying here again read more

I've literally stayed here 10-15 times. I've stayed at majority of the hotels in Hilo. This is in my top 2 choices of hotels in Hilo. The other is the more expensive Grand N... in the new wing. Feel free to read my other posts regarding hotels in Hilo. Reeds Bay is in a great location and great for the price. Walking distance to go swimming in the bay. The area is gorgeous no matter where you walk to. The hotel has a full size fridge which is rare for any hotel in Hilo and great in Hawaii cuz let's face it, it can be expensive eating out for every meal. The rooms on the bay with a balcony is fantastic and worth the few extra bucks. You can go to sleep listening to the waves. The rooms on the other side is just looking at a large apartment building. Not so great. The staff is nice and friendly. The towels and sheets have always been clean and smell fresh and the rooms are cleaned daily. Regarding other post, no it does not have A/C but most hotels and building downtown don't. If you haven't noticed many buildings were built in early 1900s!! Cinder blocks actually keep the building cooler. However, it would be better if the rooms had black out curtains. It helps keep the rooms cooler plus many guest like to have them when sleeping. The showers are small and if management reads this I suggest adding a shower caddy or some type of shelving! That's probably my biggest complaint. Also, a full size mirror would be great. Hope this helps read more

this place was ass they treated us very poorly we're from LA we just moved here and we wanted to stay in a nice hotel for 2 nights it's very pretty and nice but the employees where garbage they told us we should go back to where we came from and they told us to shut up when a man fell and hurt himself very bad they screamed at him and told him to not leave his room like a child and they told us we couldn't use the washers when the sign clearly said you could use them 24hours And even the owner gave us dirty looks and everything about them was just off it was a nice place but they just need to check themselves next time also they charged us 3 times thinking we were dumb and we were smart so we got our money back but if it wasn't for us double checking we would have got scammed read more