Nice, clean and convenient to Arlington. Next door to six flags and half a mile from the ball park and football stadium. But the bed and pillows didn't work for me. Hard bed I would have slept better on the floor and the pillows way to soft I had to stack for of them together. Nice pool, but the restaurant down stairs was pricey for funky tasting food. read more

Stayed there last week for five nights and was impressed. Super friendly, reasonable, clean, and the room I was on was brand new. It's a well-managed bargain and I'm absolutely staying there next time I'm there. read more

Tried to stay again. Check in was at 3 so we get there at 3. Only 2 workers checking in customers 3 workers on other computers. There was line out to the bar. Waited 45 mins in line to finally check in. Then no room was available. We were put on a list and were told to enjoy yourself at Cowboys game and we will call you when your room is ready. We enjoyed the game and went back to the hotel to receive our room key. Guess NO ROOM AVAILABLE. I look at the list and my name was skipped even though the room was paid for and I had already checked in. Was directed to another hotel and was told I would get a refund in 2 months??? REALLY!! This is already the second bad experience with this elite hotel and will never stay again. If u do stay there double check everything and get everything on paper. Good luck to you. read more

We had a crazy experience showing up at 3:30 am and not having a confirmed room. They relocated us to the Hampton .... Which was not the Hilton! When returning the next day for a room they were more than accommodating give us an Executive Suite and feeding us very nicely. The staff here was Amazing in the R-Bar and at the front desk! The Managers Joe and Ryan deserve a special thank you! We will be back. read more

This hotel and their staff took awesome care of us!!!! After a reservation error we were left without a room for the night and it was 330 am. They put us up at the Hampton and that sucked Joe Jennings and Ryan McDonald and all the staff here at the Hilton made it right and took care of us with flying colors. Thanks to all of you for making an a otherwise nightmare vacation/award show and great memory. When in Arlington I will come back here always Excellent customer service!!!! read more

I arrived at the Hilton Hotel in Arlington, Texas after 3 days of moving and packing and encountered Brandon at the front desk. He was friendly, polite and kind! I was and still am very grateful for his smile, friendliness and hospitality! My room was exceptionally comfortable. The hotel is clean and easy to access with abundant free parking and wifi. I highly recommend the Hilton in Arlington! Thank you Brandon on the night shift! read more

RUN AWAY to the Hilton Gardens across the street. This hotel has a lobby that smells like an old casino. The rooms need to remodeled. There are no fans in the bathrooms. The furniture in the rooms has holes init and looks as if pets have been chewing on the chairs. We checked in and promptly checked out minutes later. This place is a dump!!!! read more

So far...ok. Check-in extremely slow (lots of ppl in town for concert and front desk overwhelmed), but Kudos to maintenance man on 5th floor for going above and beyond his job description and, upon my finding out no soda machines on guest floors, offering to get from market by front desk, see that they were charged to our room and then cheerfully delivering them to us in the room - wow, now that's great customer service!!! read more

I stayed here last weekend with some friends for a conference. The staff was very nice & welcoming, they all went out of their way to make us feel at home. The hotel was VERY clean, the sheets smelled very fresh (something I check because I'm crazy). The bathroom had nice, high end products in it. The restaurant downstairs was great & our waitress was SO SWEET. She had to have been one of the nicest waitress I have ever met! The breakfast was amazing, I had an omelet & French toast everyday. I'll for sure be back! read more

Coming from someone who basically lives in hotels I would definitely recommend this one. Amazing staff and immaculate rooms. Great view of all the rides of Six Flags. Also the R Bar restaurant downstairs has best Caesar salad in town. read more

I had a terrible experience staying in this hotel. I reserved for park n fly option in this hotel way overpriced. Once I returned, my vehicle was gone, I asked hotel people to make sure it is not towed, they told it is probably stolen. Reported my car to police, it was found after few days. They found it in one of the parking lots behind hotel. Apparently in hotel they moved my vehicle without telling me....awful experience with staff that barely speak English well...This hotel has serious management issues... read more

The hotel looks great when you first walk in and the rooms are nice and clean. It's a good place to stay for a quick overnight trip! I gave it 3 stars because 1. They claim online they have a "heated" indoor and outdoor pool which is one of the reasons I chose the hotel. I was in town for a business convention and I loved the idea of coming back to the hotel and getting in a warm pool however their idea of "heated" was to about 70 degrees! Don't advertise a heated pool when you really aren't heating it to a warm temperature! 2. I was working late every night and hoped to sleep in a little but they started construction at about 8am and the maids starting making their rounds at about the same time. Even though I had the do not disturb sign on my door it didn't stop me from hearing everything else that was going on in the hallway, I was wide awake by 8:05! Finally the restaurant had great food but the service was terrible!! Everyone was kind but the first night we got there at 10:40 and they close at 11. We ordered and had all our food in by 10:50 but our burgers were burned and the servers turned off all the TVs and turned the bright lights on at 10:57, I swear we were out of there by 11:05! The next day I decided to give it another chance at lunch because I totally understand wanting to get home after a long night but the next day was worse! First it takes about 10 minutes just to get waters and drinks out, then we order our appetizer and after about 20 minutes with no app we hear the bartender offering some bar patrons an extra spinach artichoke dip, that was ours... our waiter comes over to take our orders and we remind him about our appetizer then hear him and the bartender arguing about how "they didn't tell me it belonged to anyone." Our salads and dip finally arrive after about 40 minutes of waiting and it's the wrong salad (we ordered caesar and they brought the house) but we ate it because a side salad is a salad and our food shortly followed. The food really is good! But when the bill came we were charged for the Caesar salad which was a dollar more, I told the waiter because it was still an extra $2 but it wasn't a huge deal so I gave him my card with it, when he returned he had still charged us for the Caesar salad! I didn't even care at this point because it had been the longest messed up meal, the service really was very kind and the food was great they just seemed to be short staffed and have a new kitchen person or something... I personally wouldn't stay again but if you're just going for one night to sleep and leave it's a nice and clean hotel! read more

This place is a joke! 4 people at front desk running around with chickens with their heads cut off! Manager just as clueless! This is the Service for paying $700 for a suite for two nights! PATHETIC read more

i love staying here when i am in Dallas. the room is beautiful and super classy. the only problem i had was the ironing board was like the cheapest one i've ever seen!! i mean it was an ironing board but it was like aluminum! it was bent and didn't stay in place while i ironed. what a pain. but still this place is nicer than another place i stayed at in Dallas when this Hilton was full. read more

Rooms are a tad on the dated side, but they were clean. The AC worked great, as I love to bury the room temp in the summer. The outdoor pool is large, and they have lots of lounge chairs. This hotel is located on the Red Trolley line, so it's easy to get to/from the Ballpark. Lots of free parking, so I wouldn't pay for valet unless you happen to be the lazy type. read more

This was absolutely one of the best hotel stays I have ever experienced. My boyfriend and I spent one night at this hotel and immediately felt like we were on a dream vacation. We were in the area to tour AT&T Stadium (I'm an avid Dallas Cowboys fan, and this was my first time in the Dallas area). Immediately upon pick-up (we used the complimentary shuttle from the airport), we were welcomed with friendly and helpful service. Jordan, our shuttle driver, gave us restaurant recommendations and some personal insight on the hotel and the surrounding area. Upon arrival, Ashley at the front desk was kind enough to give us a room with a view of the stadium (I was ELATED) and a free upgrade as we were so excited to be there and the hotel wasn't very busy that night. We stopped at the bar for a couple of cocktails and the waitstaff there was also very friendly, giving us some tips about the area as well. Jordan was kind enough to drive us to an amazing dinner at a restaurant he recommended - we were not disappointed. We took an after-dinner dip in the pool although it was a bit chilly (but we're from the northeast, so it was warm to us!). In the morning, we got the breakfast buffet which was impressive and delicious. A staff member even helped my boyfriend who is on crutches bring the breakfast up to our room. In the morning, Edgar and the woman at the desk were eager to hold our bags while we went on the tour, and also helped us get a cab to our rental car location when we got back. Super speedy and efficient, we didn't wait at all. We honestly didn't pass a single staff member who didn't ask if there was any way they could make our stay more comfortable. I can't say enough good things about our stay here. We hope to come back soon for a Cowboys game and will definitely be staying here. Thank you so much! read more

We checked in for the George Strait concert on a Friday at 1PM the front desk clerk informed us that our room was ready but check in wasn't until 3PM and if we wanted to check in early we would have to pay $20 for each hour WTF I'm paying $611.00 for two nights tacky as hell I guess the Hilton family is going broke and they have to nickel and dime their guest now? Out of principle we decided to hold out at the bar the bartender quested our situation and went and got a manager after buying us a round, the manager of accounting for the restaurant went and spoke to the GM who then over turned the desk clerk and allowed us to check in. Guess what room the desk clerk gave us? Yep the one by the elevator freaking priceless and they did this to someone with 15 years experience in the hotel industry!! I gave them 2 stars only because it was clean and the restaurant staff , who ever is training and running their front desk needs some serious training in customer service not customer inconvenience they already got that down!! read more

Pro: 1. Room was newly renovated and attractively decorated with comfortable bedding. Still has faint smell of new paint. A/C, TV, etc. all worked perfectly. 2. Ten million renovation almost done and hotel is looking good throughout. Decorators board displayed in lobby shows the materials being using in the bar upgrade. Very nice. 3. Convenient location. 608 has view of 6Flags. 4. Helpful personnel. Con: 1. I am a Hilton Honors Member and requested a room on the lowest floor possible. This is in my profile. I have claustrophobia and have a difficulty with elevators so use the stairs. Called the morning of arrival to reaffirm the request. I know they say this isn't guaranteed, but when your credit card guarantees the room, why can a particular location not be set aside? Over the years this has not been an issue. Well, upon arrival they say I'm on the 8th floor. Not acceptable. Finally, ended up on 6th, but the third floor is the first floor with guest rooms. Someone at the desk said it says on my profile, "Lowest floor possible." To me that's the first floor that has guests. If it means something else, I should have been informed YEARS ago. Desk clerk said only the top few floors are considered high. NOT SO. I will be making a phone call to Hilton main reservations this week to complain. 2. Restroom needed back by meeting rooms. Apparently, the closest one is adjacent to the computer stations. That doesn't do much good if it's closed off when you arrive to use the facilities. Is there even another one on the lobby level? read more

This hotel is marginal at best. The elevators are out of service and there is a 15-20 minutes line to catch an elevator. The free trolley to the Rangers game has 20 stops going and coming from the Rangers game which is pointless. We came back from the Rangers game and sat at the "R" bar for 20 minutes with no service. The bar tender acted like we were never there so we decided to leave the "R" bar letting everyone know we were never served and that we would let our voice be heard through our media devices. Never ever visit this hotel!!!! Les read more

Don't stay here if you want to get a good night's sleep. 11pm and screaming kids in the pool area, 6 Flags visitors on late night loud mode roaming the halls. read more

I am a Hilton Honors Member (Diamond), so I spend allot of time in Hotels throughout the year. I am very pleased with this property. I have been spending allot of time in the Dallas area and this is my hotel of choice. Staff has been courteous and helpful. The only recommendation I would make would be to expand the menu in the Restaurant. Otherwise very happy and would recommend. read more

My friend and I stayed here to attend a conference in Dallas. It was very convenient to the Arlington Convention Center, where the conference was being held (a 4 minute drive away!). We really were able to enjoy other parts of Dallas, too, since this hotel is very convenient to the freeways and about a 20-minute drive into downtown Dallas. The hotel itself is very clean and modern. I really appreciated the fruit infused water as you walked in (you don't really think that stuff matters, but boy does it matter when you're thirsty after a full day of travel!). The staff was very friendly and helpful upon check in and for anything else we needed during our stay. The room was incredibly comfortable and we were obsessed with how many comfy pillows were put on the beds. I now want to sleep with 4 pillows every night! haha! It was a standard sized room, but good for our needs and we slept really well. We enjoyed a meal at the R Bar & Grill and absolutely loved our meal. I highly recommend the fried chicken sliders! The restaurant is a totally unexpected gem because it is nothing like what you would expect a typical "hotel restaurant" to be like. It was seriously delicious. Our breakfast was great each morning. We especially loved the very friendly lady who was one of the servers there. We appreciated that you could get other items not on the buffet like omelets, waffles, pancakes, and french toast. Definitely a step up from your typical hotel breakfast. Overall, we really enjoyed our stay. If you are going to the Arlington Convention Center, Six Flags or a game at either of the stadiums, I would definitely say this is the place to stay. We had such a fun girls weekend and want to go back!! read more

To start, this is my fiance's birthday weekend. I booked a 2 day stay at Hilton to check in Friday and out on Sunday. When I arrived at 3:30 or so, they wanted a card to charge it to for the room, I told them I had cash, and wanted to pay with cash. Just let me know how much, and I will pay. They continued to explain that they still needed a card on file to keep, so I gave them my bank card to hold and cash would not be a problem moving forward. At 4:30 or so, we decided to call for a bottle of Champagne. Everything was fine, and I told the lady on the phone that I would like to know how to pay, do I pay now, or when I check out, because I have cash. She said, no, it's fine, you can put it on your room and pay at checkout. Me and my fiance decided to go smoke a cigarette, and when we got back to our room, we find that our key's don't work. After trying several times, I went to the front desk, to find that they locked my room because the champagne didn't go through on my card... I explained again, that I had cash, and she said we would take care of it on my rooms bill, and she said no, the lady was mistaken, we need $60 now to pay for the champagne or we can't unlock your room... Luckily I had cash on me, so I paid the bill and returned to my room. I can't imagine how it would have gone had I left my wallet in the room. About an hour later me and my fiance were getting ready to eat sushi, and as I was walking over to the bed, I stumbled and spilled some soy sauce on the covers. Not a big deal, or so I thought... Kid's pee in sheet's, this can't be much worse.. I called to the front desk to ask if we could get some replacement covers, if so, would there be a fee, and if so how much, otherwise we'd take care of it later and worry about it in the morning. She said, hold on, there may be a fee involved with that, hold on one second as she put me on hold. About 3-4 minutes later of being on hold, I get a knock on my door from James Chandor. When I answered, I asked what's up, and he said I heard you had an accident. I explained, yea, we were about to eat sushi and I accidentally spilled some soy sauce on the comforter cover, and I was asking how much of a fee if any it would be to get a new comforter cover. James then gave me a look that I despise, as if I was a disgusting slob, and in a vary stern voice, James said, I need a credit card for your account. I asked him, for what? He said for your room. I said I've already paid for my room, with cash, what do you need another card for? I had already given them my Chase card. He said He just needs my card. I said I understand that, I need to know how much $ to put on my chase card, how much are you trying to charge it. He said we need $200 for a deposit or I was to leave. Re-negotiating a deal after I had already been there is simply un professional, If they need $200 on a card, that should be in the checkout process, not late night after the fact. At this point I said well, I have cash, but if you need it on a card, I'd have to go to the bank and put it into my account. He then very rudely said here's how it's going to work, either you give me a card, or I call the police and have them come up here. I am not going to be treated like a criminal because I spilled soy sauce, his demeanor and his attitude was absolutely unacceptable and rude, and was a very harsh and horrible way to end what was a simple situation that was supposed to be a great weekend. We then packed our bags and left, we were too upset to stay any longer, and I was able to obtain a refund for Saturday. I will never stay at this hotel again, and neither will my friends for family. read more