Horrible. 3rd floor smelled like smoke, which bled into our room, only one working elevator, and it is also used by house keeping, keys had to be reprogrammed 3 times, no toiletries except body lotion and hair conditioner, bed was hard and lumpy. Avoid! read more

broken ac, tub did not drain and phone didnt work in a handicap room which is a lawsuit waiting to happen. I'm a Hilton member and this was by far the worst because the lady at the front desk knows which rooms are completely broken and she still put me in there with two small children. The tub was a drowning hazard. Not to mention the pancakes were day old pancakes super hard. read more

This is more of an outdated filthy hovel than a "hotel". I do not have a ton of experience with 3 star hotels, but even with very lowered expectations this establishment disappointed me greatly. - Our suite had a used can of Bud Light sitting in the bathroom upon check in. Disgusting. - The toilet barely flushed and did so very loudly and slowly so you get to hear it for a while. Gross. - Grout yellowing and moldy in the shower. - Every finish in the room, walls, ceiling, and floor is run down and needs an upgrade. - Thermostat does not allow for hot or cold, you can only put in a temp. Be prepared to never be comfortable and to sweat all night long if you are hot natured. - You will hear water sounds above your head. Idk if it was a tub draining, a toilet flushing, or the joke A/C but it sounded nasty and was super annoying. - We checked in at approximately 1600 and there was an old room service tray still on the floor in the hallway that was not cleared till the next morning. Another disgusting feature. - Room service - I mean wow that was the worst part by far. That slop was delivered an hour before it was requested while we were just waking... By the time we took turns going to the bathroom and such it was sitting for half an hour... Which is why we requested it an hour later so we could have been ready for it. - Even hot this would have been nasty af. You could tell that the person that did the "over easy" eggs did not have a clue what they were doing or just could not care less. Meat (bacon/sausage) looked cheap and over cooked. No hot sauce came with. - For 2 inedible plates of egg, those nasty rehydrated hash browns, breakfast meat, bread (only thing they didn't screw up) and cheap sugar filled bottled juice; the total was a whopping 57.53 - We took a couple of bites that I'm surprised haven't come up yet and put the tray of offending trash outside thank goodness they comped it. *The bed was actually ok. *Staff was actually very nice. *Only stay here if you must, I was attending something there or I would have stayed a Zaza in Dallas. *Do yourself a favor and never pay 287.92 for 1 night (a Tuesday at that) at this garbage dump of a 3 star Hilton..... For not much more you can do a 1000x better. Ugh I wish I could forget my time here. For me it is the worst hotel stay I've had in at least 5 or so years. read more

First time in Texas and wish we had stayed somewhere else. The room is dirty/dusty and we discovered the toilet leaks onto the floor upon being flushed, sewage out the back side. Not a ton but enough to pool. The walls in the incredibly small bathroom actually have hairs on them (not ours) which makes me wonder how they're cleaned. Do they use guest used towels to wipe them down? Saw a cockroach in the hallway leading from the front lobby to the back of the hotel (appeared dead but I didn't get up close). Pool was ok but a lot of bugs and a bit old (tiles missing, bug skimmer doors all missing, and only three lounge chairs). Parking was easy and there is a trolly that's free to the ballpark or six flags, really the only perk... Breakfast isn't included, but because of our leaking sewage issue, we get one comped before we switch rooms tomorrow. read more

Hilton Arlington - Air filter before and after switch - Hotels Near Me - Arlington, Texas

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Had a good stay. Hotel was packed and having a martial arts contest while we were there so it was crowded and the snack shop was empty, no big deal. Room was nice and clean with a good view of 6 flags. Only issue was the AC, in auto it kept adjusting itself through the night so it didn't stay a cool I we like it. Breakfast was great. The trolly come right to the back of the hotel. At the time the pool was closed for maintenance. read more

I wanted to just give a update on the hotel , I am a diamond member and travel often for work . This hotel gives an unfair expectation that makes it hard on all other Hilton brand hotels You get a smile from Matt you always get " hey how was work today " you walk in the door and they remember you . The entire staff knows this is my coworkers and my home away from home . They treat ALL customers the same way , I think you would be hard pressed to find a place you look forward to every few weeks for up to 6 days in a row if they didn't . Ashley as always will go above and beyond the call of duty . There are new staff members coming on board and I can see they are being trained right . The ones who are not customer centric are not there long . Breakfast .... Ms Maggie is amazing and treats you like a neighbor . She knows all her regulars and learns what you like quick . Miss Bella also does a good job , she takes care of us when Maggie is off and has started remembering who eats what and what time we will be around to eat . Housekeeping ... good luck finding a cleaner room and people who care if you have everything you need . Diamond Member lounge : they take good care of you for sure . One night I mentioned my co workers were on their way and the young lady started bringing the Perrier water and glasses of ice age knew we would request . They have their evening offerings M-F and I had mentioned that I was sad the meat flat bread was not out . She told me that they were trying new pizza flatbreads and like magic in addition to those the meat one appeared with a smile . It's really not fair to the other Hilton hotels I go to in between . I actually spent 1 week in AZ traveling from hotel to hotel and I told one of the managers at a brand new Hilton that he truly had staff falling short . I am not a complainer but not having my room cleaned are at least fresh towels would never happen at my " Home Hilton" he smiled and apologized and said he would look into this amazing " other" Hilton . Just go you won't be sorry :) read more

I will definitely stay here again. It's very close to the freeway to get just about anywhere. Even though there is construction going on right now, I had no issues getting to hotel even during rush hour. Friendly staff, clean lovely rooms, comfortable beds and comforters. Plush clean carpet. I actually over slept because the room was so dark after 9 am. Those some good curtains! The "First" breakfast hours are perfect, but $16 a person for a buffet breakfast is over the top. I just wanted some bacon and orange juice so I could be on my way. They do offer a la carte in room meals just about all day, so in comparison with the buffet price and a la carte price the buffet makes sense or just map your way to the nearest IHOP. It's very close to Six Flags, Cowboy stadium, huge water park, baseball stadium, shopping mall and about 25 min from airport. read more

Hilton Arlington - Nice nonsmoking room for last minute stay - Hotels Near Me - Arlington, Texas

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I wasnt impresses this bplace is dated. The room had a smell of stale cigarette smoke and the towels were on the small side. The bar was pretty good and probably the only thing that saved it from a 1 star. Parking is free. read more

Not the worst but... Rooms are a bit dated. Like an 80s room with some cheap rework. Carpet is dark and ugly. Bathrooms are small and low ceilings (barely tall enough for a taller person). Breakfast is dirty. Went into the HHonors lounge area and it was disgusting, with dishes piled up on every table. Hardly any drinks at all. No fruit. Probably!!!!... because it's not a real executive lounge. It's like a cheap all access lounge for anyone who signs up for an online HHonors account. So like going into a Wal-Mart. Got a King deluxe and found the pull out couch to be pure crap. Was told a roll away bed isn't allowed because of city code (due to the couch being in there). Nice to have limited options. Elevators are old as the rest. Fitness area is so so with old treadmills that are just tired looking. Sort of rusty and worn out. Overall, don't stay here. You can get much better elsewhere. read more

We've been staying at this Hilton for the last five years for the COWBOYS Thanksgiving game. Ideal location for traveling to many near by attractions such as the AT&T Stadium, The Ballpark, Six Flags, etc. I can't say enough wonderful things about the General Manager who has gone out of his way to make us feel welcome. Thank you Mr. Joe Jennings for making our holiday away from home so special. We appreciate your kindness and thoughtfulness. read more

Hilton Arlington - Hotels Near Me - Arlington, Texas

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Returned over the weekend, looking forward to a better experience after a private message from the hotel owner account on Yelp. They explained they've undergone a full renovation. I went in with an open mind expecting a great experience. I left rating it worse than my previous visit. To be clear, I would not classify their improvements as a "full renovation." Instead, the rooms have been refurnished. Sure there's new linens, perhaps new furniture, but the core of the room is still aged. The new bedding is, meh...the pillows entirely too big (even for my big inflated Yelp head). They had an HDTV with lots of HD channels, but no printed channel guide for the viewer. One good thing was two free bottles of water placed in the room daily, and a mini fridge to keep them cool. The room still suffers from too small of a bathroom, to an air conditioning system that has a thermostat programmed to lie to the occupant. Press and hold the hot/cold buttons for five seconds and you'll see the room's actual temperature. Mine ranged anywhere from 6-9 degrees warmer than the setting. Inside the bathroom the vents are still in serious need of duct cleaning, as there's enough dust to fill a small stuffed animal, or dust bunny :-) Housekeeping shorted me a bath towel on night #3. Service wise the hotel lacks, or more precisely suffers. Being on a ten day road stretch I submitted laundry to the front desk. $85 worth of cleaning. I return after 6pm to find that the hotel does not deliver your items to your room, and when you pick them up they neglect to give you everything. So there I was at 3:30am day of departure searching for my shirts and socks, then stuffing them into my roller at the front desk at departure. On day two the hotel's wifi wouldn't recognize my HHonors number, or promo code, so I billed Internet to the room, it was like pulling teeth convincing them to issue a credit. Interestingly you can find parking close to the hotel entrance as it seems other guests get confused with the red fire lane pavement markings that are at the end of many spaces close to the Conrad restaurant. ============ Update The manager replied to my post on another site, very cocky and arrogant response. Here's a tip, stop wasting time replying to reviews and put that same effort towards calling a duct cleaning service for your bathroom vents. read more

Hilton Arlington - I would hope a so-called "full renovation" would fix loose trim on the walls. - Hotels Near Me - Arlington, Texas

I think this was visit number 2 here and it's almost down to a 1 star. Remember the airline kiosk in the lobby that saves you time in the airport? Didn't work. The cash machine in the lobby? Out of order. The free shuttle to the airport? It doesn't run early in the morning so I had to take a cab. Oh, and a couple of my cohorts got sick on the food. It was enough for one of them to pick up and move to another hotel. read more

As walking in to the lobby the young lady greeted us followed by the Front Desk manager! The checking in process was fast and easy! The prices were definitely affordable! From experience as a front desk agent, they did everything and beyond there standard to satisfy their guests. We were on the executive level, the room was very nice and clean. Parking lot can be filed with a lot of cars but that's when you know is a good place to stay! The view was speechless! It had a great view of Six Flags and the City. read more

Hilton Arlington - My room and view - Hotels Near Me - Arlington, Texas

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My wife and I stayed here for a night. It's a good location near highway 360 and the entertainment district in Arlington. Plenty of free parking around the hotel. The lobby was really nice. I made the mistake of booking my room for Friday instead of Saturday. The front desk lady was very nice, and said it wasn't a problem. We were lucky they had open rooms. No extra charge. She just fixed it. Very nice. I knew the hotel had been renovated a few years ago. The room was smaller than some of the newer hotels, but was still nice. The king size bed was nice and firm the way I like it. My wife found it to be on the hard side. I thought the pillows were amazing. I want those for my bed at home!! Nothing special about the bathroom. It was small, but still better than average. My only real complaints were they didn't serve any type of menu after 11pm and the water bottles they give you in your room was cheap and tasted awful! We got in late, and I was hungry! I would stay here again but I don't consider this a 4-5 star hotel. More like a really nice 3 star. With that in mind, my opinion is the hotel is a little over priced. read more

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What can I say I love staying in hotels. When i first stayed at this hotel in March of 07 I knew i would be back. i love this place and the beds are so comfy. i am looking into getting one of these beds in my house plus the bedding. OMG. There really is not much else to look at, the grounds are not that picturesque but I can say that it is clean. They are in the process of doing some construction so there was a lot of noise going on that was irritating. my second time around i encountered a problem with my boyfriend not being able to get my room number, which was i guess somewhat justifiable after they explained it to me. Also if i am paying so much for a room and staying multiple nights i should be able to put something in the hotel freeze or fridge and not have to go through a whole bunch of trouble. well it was finally straightened out and resolved. pretty much everyone on staff was pleasant except for a young man in the morning who had a very bad attitude, so i reported him to the manager. All in all i love this hotel and look forward to my next trip to Texas to stay at this comfy spot. There are a couple of resturants near by, gas stations, the amusement park is not to far and also the airpot is not that far. read more

Hilton Arlington - king room - Hotels Near Me - Arlington, Texas

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I'm staying here for business for 12 days & it's paid for by my company so I can't vouch on the price per night. The overall look of the hotel is nice. The rooms are big & nicely decorated. The bedding is comfortable & cloud-like (it's hard to get up in the morning!). The staff are friendly & welcoming as well. The wi-fi is slow but it's complimentary so I'm not complaining. They serve coffee in the morning & switch it to lemon/cucumber infused water in the afternoon. They also have apples you can take. The gym & pool is 24 hours. I've been using the gym & it gets the job done. The pool is nice & lights up different colors at night. The cleaning staff cleans & puts everything back in its place without touching your belongings. My only complaint is that the walls are thin so when people slam their doors, it's pretty annoying. Also, there's not much around the area & you have to drive out to reach good restaurants/shopping areas. But hey, I'm not paying so it's okay. read more

First off at ANY HOTEL I've ever been to in my life complementary breakfast was FREE. How y'all gone off a complementary then say it's $23 per person WTF. Then the wifi didn't work. The room was okay but for $150 a night the room could have been way better. The pool is not climate controlled and neither is the pool room. It was freezing in there. It was better at the outside pool. The room was cold asf because our thermostat didn't get fixed. This is a nice looking hotel but I will never stay here again read more

We had a great stay. The place is under renovation, but you would almost never know it as they are 99.9% done with their $10.5 Million upgrades other than the bar...and it looks great! The service was great! The meeting facilities were exactly what we needed and the beds were comfortable. The room was nice and spacious. My only complaint would be that the AC never really cooled the room to our liking. It wasn't uncomfortable, but it wasn't hibernating temps either. All in all it was a great stay and did I mention that the service was great! read more

This hotel seems like it would be nice from the website and outside, but get into the rooms and it's horrible. The double room we got (1517) had such a small bathroom that 1 parent and 1 small kid couldn't be in there together without stepping on each other. There was mold in the vents that you can clearly see. The shower was stuck in the shower only feature because the pin you raise/lower to switch was rusted in the up position. This made giving 2 small kids a bath challenging. If you want to use the coffee bar area, good luck. There is no outlet available. There is a drain pipe that falls into the shower that is covered in some sort of substance. It was just gross. And there is molding or something falling by the windows. Overall it looks super dated and filthy, even though they claim to deep clean everything. The pools are being worked on, so there isn't anything to do. Thanks to the virus, the bar and restaurant aren't open fully. The drinks are great at the bar though. I did inform the front desk about these issues, but I doubt Jay really cared and won't be informing a manager of them. And I just told them so that they could address them before the next guest stays in this room. We won't be coming back even though the location is perfect and my youngest loves super tall hotels. read more

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When we arrived their system was down. They had no way of knowing which rooms were available and had to check all the rooms. We were a group of 4 and we were given $25 coupon for the restaurant and a voucher 4 for entrees as well. It took about 3 hours to get a room. While this was beyond their control, they took our phone number to call us when a room was ready, they didn't call us, and we had to spend an hour in line again to finally get a room. Then the morning we are checking out, there was zero hot water. Room was okay, and bed was comfy. Plenty of parking. read more

My Son and I were here for a Cowboy game. We were upgraded to a junior suite and it was still bad. The windows were so dirty you honestly couldn't see out of them. The lamp shades were cracked... It was just horrible. The only good thing about this place was the bus service they arranged for their guests going to the stadium for the game. Other than that.. save your money and stay at a Motel 6 for the same experience. My question to the GM... Have you ever opened the door to room 1002? I suggest you do! Can you see the view out the window? Disgusting. If I had a some Windex and a roll of paper towels.. I could have gotten this review at least a three star! read more

Hilton Arlington - Hotels Near Me - Arlington, Texas

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This is the worst experience I had in a Dallas Hotel I book this hotel using Hotwire and pay 130$ We are in summer time and the swimming pool is in maintenance so, they send us to another Hilton hotel if we want to get in a swimming pool and don't even offer us the shuttle service to the guesses, besides I get a room that doesn't have any connection to usb chargers,,,, is 2019 and every single hotel nowadays have USB connectors but I guess this Hilton is the exception or maybe I have to say the Deception read more

I have to give a huge call out to this hotel. This last week in August, hundreds of people were stranded at DFW due to weather and mishaps. Nearing midnight with no flights. This hotel welcomed me and was fabulous. Justice (front desk agent) gave extra attention and worked to make my unexpected stay as comfortable as possible. Thank you to Justice and the entire crew at the Doubletree! read more

Bottom Line - I thought the allergy-reducing room (currently only on half of the 5th floor) was nice and clean. I liked that there was an air purifier in the room, and housekeeping seems to be doing a good job at cleaning the rooms between guests. I was in the DFW area for 3 nights, and had originally reserved a Hilton Garden Inn (in Fort Worth), but was so appalled at that hotel that I had to change hotels. So the Hilton Arlington was what I switched to. Boy was it day and night. Check-in was fast (I had already done e-check in online at hhonors.com). The guy who checked me in was really nice (as was the lady who took my reservation over the phone the day prior). There is no executive lounge, but I don't really use those anyways. They also gave me a small box of 4 chocolate truffles upon check-in (I think they at least give them to Diamond VIPs, maybe Golds, too). Overall, the location is convenient to the DFW airport (I had a hire car), and traffic didn't seem all that bad. My room rate was $160.65 + tax = approximately $187 for one night. It was a non-eventful stay, and I had no problems with the cleanliness of the hotel, which is a good thing. I would consider staying here again. read more

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I booked this hotel because it had pretty good reviews and it was close to the Rangers Ballpark. The entry way is nicely kept and checking in was a breeze. I loved that they had a pool because it was hot hot hot while we were in town! The rooms was clean, cool (thank you AC!), and had a great view of the water park, ball park, and the Dallas Stadium. You can take the shuttle service to and from the game and only have to walk about a block to the ball park. It's only $10 a person for an ride in a small bus to the ball park while enjoying AC and usually a pleasant driver. They have a restaurant and bar attached the the hotel, a little pricey but I find most hotel's fall into that category, which is nice if you want to grab a beer before your shuttle. Great place to stay if you are visiting either for sports, business, or leisure. read more

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I stayed only one night because I was going to the Rangers game for the night. After a bad experience at a Motel 6 close to here, I decided to kick it up a notch. A room usually runs between $150-200 a night. Granted it was close to 4th of July and people were on vacation that made sense. However, when I went to check in, the lady had to get clearance from her manager for me to get checked in because I was "under 21." ... seriously? I'm pretty damn close to 21 they should just allow it. Stupid rule if you ask me. Whatever... rant over. The room was nice, as I had a king bed for the night. It comes with a nice bathroom, an ironing board, TV and a nice view of Interstate 30. And a shuttle is available if people want to be taken to the Cowboys or Rangers game. Sometimes the shuttle will run late, but you can always Uber to the games or places nearby like Six Flags. The bed was comfy, with those cool hotel pillows and a nice room temperature to fall asleep to. I always like the cold temperature in hotels. And the TV offers many channels for you to watch. There's a restaurant connected to the hotel, and a bar. There's no valet parking, or any bellmen to assist you to the room with luggage. But sometimes the staff will assist you with luggage carts. I wish service was a little better at this place. I'm contemplating about coming back, but only if I get better service and a better experience for my stay in Arlington. read more

Came to town for the weekend and chose this hotel based on checking it out online & location to the things we had planned. The hotel is very modern at first look, loved the decor in the restaurant bar area & the room was very clean and had a Art Deco vibe with the velour turquoise chaise and matching chair. The king size bed was exceptionally comfy and had nice large pillows too. It was drop a pin quiet even though the parking lot was fairly full. Had a cool view of the swimming pool too. Last but def not least, all of the staff were extremely friendly & helpful. Very impressed with the Hotel Arlington and would def stay there again and recommend to anyone coming to the area! Keep up the great work! read more

Hilton Arlington - Even the waffles are shaped like the great state of Texas! - Hotels Near Me - Arlington, Texas

My entire family was meeting at Arlington Texas for the Dallas Cowboys and Washington Redskins Thanksgiving football game we had some family members coming in from Miami and some from New York. We had a total of 6 family members and it was a very memorable. thanks to a gentlemen that we met at the front desk by the name of a Matthew. Matthew made our stay enjoyable with his hospitality and professionalism. If Matthew sees this post we want to thank him because this was an incredible vacation that my family will never forget. Thank you so much. This Hilton was incredible very very clean rooms an bed were amazingly comfortable. I recommend this to anyone. read more

Worst possible service! As soon as we walked in.. we weren't greeted. Second the desk attendant was rude!! Very rude. My wife asked her if they had shuttle service and she said I don't know. My wife asked her a question. She answered I don't know. That got me pissed off. I asked her is there anyone that knows and who could help us.. she said No. then another person walked in.. we didn't say anything. So we got our keys to our room. When we got to our room. Someone was already checked in. SMH! We walked down stairs and told her. Someone is in the room. We asked to speak to someone else. Another person took over. She was very nice and informative. Corrected our room and even provided information on shuttle. What a difference when you get someone who is customer friendly.. the rude person was Adriana. I normally don't do this. But I'm trying to save the trouble on someone else. Hilton needs to hire and or train. Educated personnel. To top it off. We tried to eat at there restaurant. Sign says wait to be seated. We waited for 15 minutes. We decided to walk next door to eat.. again.. another negative.. read more

We stayed at this property because of its proximity to the Texas Rangers ballpark. We were in town to watch the Yankees play as were many New Yorkers. The hotel was fine, their restaurant /lounge was not. For a major hotel chain that should be concerned about customer service it is obvious that management at this location could care less. We entered the lounge at 10pm after the game and the place was full. More people were filing in. Immediately one of the bartender announced last call. Great marketing. We got our drinks and less than 5 minutes later the entire bar was told to leave and finish in the lobby or outside. The bartender told me it wasn't his fault and blamed it on his bosses. A full bar, more people arriving, and no interest in making additional revenue. What a strategy. Anyway, we finished our drinks in the lobby and went to a nearby place as did everyone else. They appreciated our business and busted their butts taking care of the overflow caused by the idiots at the Hilton. The R Bar at the Hilton is a joke. Travelers being thrown out with full wallets. One bonus though. Everyone got free glasses. I read more

Great property with two great restaurants. The rooms are spacious and very comfortable. This property is located by two local sporting venues as well as multiple great restaurants. read more

Love this hotel! The service was fast checking in had no issues when arrived. The pool was a little smaller then I expected no long chairs to lay out on. But overall clean and great service read more

Conveniently located across the street from the Six Flags Park and near some restaurants this hotel has a large parking lot that was easy to park in. Check it was fine, got the room relatively easy. Only weird thing was that we were in a disabled accessible room so the bathroom wasn't the normal shower et all. Not a horrible problem, just weird. Beds were comfortable. Room was clean and we had no issues to speak of. read more

This was a great hotel. Everyone was really nice at the front desk, check in and check out went smooth. Restaurants were good. I'll definitely come to this hotel again next time I'm in Arlington and I'd definitely recommend it to someone that's travelling and looking for a place to stay. Oh yeah and the free shuttle to and from the airport was nice. read more

I stayed at this hotel about six weeks ago--and it was fine at the time. Because it was close to the Ballpark, I made a another reservation for the Hilton Arlington for a playoff game. I am going to comment more about the experience dealing with the hotel staff and the GM, because it was horrible. I booked the reservation through a corporate personal travel site. When you book through this site, it gives you the option to book without a credit card, but if you do not show up by 6pm, your reservation is automatically cancelled, which is exactly what I did. The Rangers didn't make the playoffs, so I didn't end up going to Arlington. Sure enough, the day after there was a charge on my friend's credit card for the price of the hotel. The hotel staff decided that they would override the cancellation policy and dig up a credit card from my last stay. Well, my friend paid for it, so the last reservation under my name wasn't even my card. I called the hotel to get it fixed and to see what happened. The hotel didn't call me back until a number of days later, after their corporate office told them they must refund what they charged. I got a couple of excuses--one was "someone must have mixed this up with our 2013 policy change." And "this card was tied to your Hilton profile"--which it wasn't--because it's not mine and I don't know the number! The person claimed that there was no malicious intent, but someone made the choice to consciously look up a past reservation to dig up a credit card to charge, which to me is borderline credit card fraud. I posted this once before, because the GM James came back and said that this was a non-refundable reservation. No apology and not owning up to what his hotel (or him, who knows) did, instead blaming me for making a non-refundable reservation. So to set the record straight, I have a screen capture of the site where I booked this with Hilton Arlington's name and with the exact policy I mentioned. If James decides to come back with the same excuse, I will add this to the photos of this hotel. Behavior like this is absolutely disgusting and the fact the staff can't own up to it has compelled me to make sure that all of you know exactly the kind of people that run this place. I've never in my life dealt with such horrible customer service--and I travel A LOT. Hotels around there are a dime a dozen, so stay at your own risk. read more

We went here as part of a Sports package for the Dallas Thanksgiving game. Needless to say we were not impressed. First impression: Food-Overpriced and overhyped. Calling regular ground beef Kobe and then charging me like it was...NOPE. We went to the room and found the following: A booger ... A BOOGER on the painting Peeling wallpaper in the bathroom As well as the ever dream disrupting patter of Insect feet across my right temple and face. Package overall-great This hotel NO Even with the remodel Its not winning me over. read more

Wow, what can I say about this hotel-- well, the grounds are nice, the people friendly, and it's right across freeway from six flags. Now the bad.... We came to your hotel because it had good reviews, my family frequently stays there when going to six flags, and it was close to the graduation my family and I were there to attend. My wife booked 3 rooms for ourselves, her parents, and her brothers (4) who were to arrive later in the evening. Before leaving Houston she called and upgraded all the rooms-- the gentleman she spoke to ASSURED US IT WAS DONE, FINISHED, COMPLETED-- My wife even asked if we needed to pay for it right then and the gentleman AGAIN assured us that we could take care of it upon arrival but it was done AND NOT TO WORRY. Okay great. So, since we had that finished, and there was no need to rush, we took our time driving in. Before we even arrived to the hotel my wife's mother was calling us, saying that NONE of the rooms were upgraded, they saw the notes on the computer but by now the hotel was filled. What?? Wait, you said it was FINISHED, now it was never done?? Thanks to your screw up we were faced with quite an issue sunce your manager, the face of your brand just decided to do nothing. Thats right nothing was offered, not even an appology. We ended up having to go across the street and get another room at another hotel for two of my wife's brothers. Truth be told, this whole fiasco should have NEVER HAPPENED... YOU SCREWED UP AND YOU REFUSED TO FIX IT. Next-- the room service was gas station food at best, not sure what that nasty pink stuff on top of the nachos was, but, get rid of it. Overall, if I could give your hotel 0 stars I would. You ruined our get-away, your total disreguard for the customer and total lack of responsibility has given all of us a bad taste in our mouth for every one of your hotels. You should be ashamed of yourselves and I encourage people to check, double check, and triple check anything these people say. I'm embarrassed for your lack of customer service, professionalism, and the complete disregard for doing what's right. **We were assured it was completed **we were told not to worry NONE OF THAT WAS TRUE!!! My wife handled this very well, and you are lucky because it could have very easily went the other way since she's very pregnant and extremely moody. Also, Thanks for embarrassing us in front of the in-laws-- that is the long lasting, nasty taste that your brand is leaving with this entire family!! Thumbs down all around #hotelfail. read more

We had a group of high school friends get together in Arlington, we do it at least once a year .... We usually book the Sheraton, but, this time it was already full and we figured Hilton, Nearly the same price, just across the freeway, higher end, OK!! They shut down shuttle service to neighborhood eateries and watering holes at 2230 ... really??, Well, I guess 2230 is better than 2200, We lived through it. The nightclub personnel seemed too busy to serve us the night we went there .... clearly wasn't meant for the hotel guests wanting to get a quick drink .... The curbstore up the street sells beer/wine .... we lived through this too! They have three slow and very small elevators. Saturday night there were 60 to 70 people waiting for the two "working" elevators (one wasn't working) ... I asked the manager where the stairs were and was told to wait "we will get you up there, eventually". Damn, I'd have fired up the roomy service elevator if I was in charge, just to get the guests to their destinations. Eventually, as promised, everyone got where they needed to be. We lived through this too .... unscathed, even. Rooms were quite nice, basic services were decent, most of the staff we interacted with were fantastic!. Had no real problems outside of minor inconveniences .... read more

Is this hotel the newest? no Is this hotel the nicest? Yes but I mean nice as in nicest people. My church, Mosaic, was doing an outreach program for Christmas Eve. Mosaic helps transitional people, who have previously been homeless, in Arlington with obtaining GED's and learning how to care for themselves. We needed a bigger space to celebrate Christmas Eve and the Hilton generously donated a large ballroom free of charge so we could house everyone and provide a hot dinner. read more

Room- very outdated. The A/C was also broken until we had a repairman fix it. View- none Location- decent, but hard to find Restaurant- delicious and very accommodating The Sheraton Arlington is a much more pleasant stay. read more