Do not get the extra warranty for scratches. They do not know how to have it services. They claim…read moreto but it took several people and attempts to get any kind of service. Would not recommend.

Highly recommended dealership! I am very satisfied with their service. Shiv was extremely helpful…read moreand patient, and took the time to help us find the right used car that was a great fit for our family. We also had the opportunity to meet the manager, Nick, who was very kind and welcoming. Overall, it was a smooth and positive experience from start to finish.

I'm very happy with the customer service by the salesman Darius Tarasiewicz and the GM Shaun…read moreOpenshaw at Open Road Mazda. I've enjoyed the CX-9's refinement and versatility for adventure. We added roof racks and a trailer hitch which have allowed us to create memories in a short time. Neighbors have come over to compliment the CX-9, and both family and friends have loved it. Our previous vehicle that the CX-9 replaced was a Mazda and my other vehicle is also a Mazda. We think we have found the brand for us moving forward. The sales experience at Open Road Mazda and our ownership experience has been incredibly positive so far. Context: I contacted my nearest 10 Mazda dealerships all with the same questions to evaluate the level of service, when I was researching the CX-9. While I will not name specific dealerships, or sales representatives there was wide range of customer service. Some dealerships were not willing to communicate over email, which was imperative to me. I sent several emails to the different dealerships with multiple questions, of which many were not answered or answered with very limited information and sometimes contradictory information. Some of my questions were perhaps uncomfortable such as what separates your dealership from other dealerships/ why should I buy from your dealership. Over the years I have visited several dealerships over the years and have purchased vehicles from 7 of them. I can say with certainty that Darius was the most helpful sales representative. He was flexible in communication with text/phone/email, while being prompt and detailed in his responses. He was knowledgeable and took the time to answer all questions. He did not resort to high pressure sales tactics and offered the best customer service of any of the dealerships. Since Open Road had the CX-9 in the trim and colour I wanted in stock, this was a no brainer to purchase here. When an issue arose with the CX-9 the GM Shaun was able to resolve it. Thanks!

My husband and I recently bought a car( Mazda CX5) at this dealership. We cannot be much happier to…read morehave Simon as our salesman. He was very helpful and knowledgeable about cars, he wasn't pushy and explained all financial option so we could choose the best one for us. Also, the dealership was clean and overall we had good experiences with them. We definitely recommend to check it out. T and C

Bought my cool little cooper mini, amazing service and so much information was shared to help me…read moremake the right decision in my purchase! It was refreshing to not have someone pushing me to buy no pressure, I was even able to take the car home and show my husband which was a great touch. Thanks again for the care!

Definitely will not be dealing with this dealership. Person we dealt with today was abrupt and…read moredismissive, when we returned from a test drive, after we were stated what we felt was wrong with the steering. We spent over 15+ minutes going over his policies, insurance, covid, are you sure want the car, cost of gas and more prior to even getting to test drive. If you don't want to be treated an idiot, stay away from this dealership!

very helpful service receptionist much appreciate the quick…read moreresponses very hard to have nice employees nowadays

Even before purchasing my car from this dealership in 2020, I had been bringing my vehicle to them…read morefor years. I appreciate their honesty, as they never attempt to pressure you into repairs and promptly inform you if an immediate fix is necessary or if you can defer it. When I made the purchase, I felt no pressure to buy. In fact, I felt compelled to initiate the sale, which I enjoyed because I did not perceive anyone attempting to persuade me to purchase the vehicle. I have consistently utilized their services, and when they make an error, I promptly point it out. They rectify the issue immediately and apologize. even if it's a few weeks after the appointment. The only caution I would advise others about this dealership is the wait time. If you intend to service your vehicle here, make a plan to return home or arrange for transportation. They even offer rides to and from the dealership. While I tend to wait between 3 to 5 hours for my vehicle, I am more than willing to wait due to the exceptional customer service I receive and the high quality of work performed on my vehicle. I will never go to any other dealership.

I recently purchased a ford bronco from this dealership. I was apprehensive about getting into…read morebi-weekly payments again so went into this with a lot of thought process. My salesman Ethan was very knowledgeable and put me at ease. He was clear and concise with the payments that I would be looking at but when my credit score was run I was pleasantly surprised that the payments were lower than originally anticipated!! This dealership has an abundant amount of vehicles to choose from. It's clean and new and the staff is friendly.

First and last time going to this dealership, had to wait in showroom for 6 hours just to have…read more4tires put on and a wheel alignment done. Thankgod I was smart enough to ask for quote of cost to be emailed to me because without that, they were trying to overcharge me making it look like I was getting .a deal , Beware of this dealership full of lies and deception.... A Jeep owner from North Burnaby

From start to finish the staff here were extremely friendly, helpful and low pressure. Kim was…read morewonderful to work with and made us feel very welcomed. Answered all of our questions and walked us through the entire purchase. Even came in on her day off to complete the sale. Would highly recommend Lexus Port Moody.

Highly deceptive for a so called premium brand dealership, with rather shoddy agreements and docs…read more Having waited 2 months+ for a 2026 NX350H, it finally arrived this week. Sales person was Sam and Sales Mgr's Bruce. It was supposed to be leased agreement which upon meeting the finance person, we discovered that the lease term, annual km allowance and lease-end residual value weren't as per numbers agreed to when order was placed. When we brought this up, the finance mgr looked thru the orig offer sheet and appeared confused! We were shuffled back out to the waiting lounge while she huddled with the sales mgr and sales man trying to make some sense of that error. We wasted almost an hour as a result. The more concerning surprise came almost close to final signing of the lease agreement. There were no verbal disclosure but we took the liberty to ask the finance person about lease end buyout options and fees or "safety inspection" charges if any. She replied it's $1299.00 now, BUT (get this ppl!), when I inquired as to why it wasn't even fully disclosed in the lease agreement under the lease buyout clause, she replied that the so called safety inspection charge isn't a fixed amount. In the sense that it all depends on the discretion of their General Manager, whoever it may me at the lease end [quote-unquote]!! Wow! If this isn't 100% DECEPTIVE, what is! We spent another hour + arguing this point of contention in the lease agreement. Even with the involvement of Bruce the sales mgr. He insisted that the agreement is something that is drawn up by Lexus or Toyota Financing and it is beyond his paygrade to add any line or numbers to the document. We insisted there has to be full disclosure of any potential fees and vehicle inspection charges at lease end to be entered in the agreement. They instead retorted that they don't do so because they aren't able to predict how much labor costs and material are going to cost 4 years down the road. Hence the chances of this so-called buyout safety inspection charge will most likely be higher than the quoted $1299.00. Wow.... I told them the $1299 in and of itself is already exorbitant and a rip-off. Plus the fact that we just at the same time purchased the Prepaid Maintenance package costing another $2049 for 6 future servicing on this new vehicle. THAT package entails not only labor costs for the next 3 years BUT oil and filter and other shop supplies as well. WHERE IS THE LOGIC then, that they can determine and charge us the $2049 for 6 services that will most certainly be affected by their so claimed inflation for the next 3 or 4 years, when they adamantly and deceptively refuse to disclose a simple safety inspection charge figure that don't even involve replacing of material nor supplies. Just a mechanics shop rate for a safety inspection! God knows what they'll charge should it fails safety to fix deficiencies before we get to buy it out? So ppl, you be the judge of this. Is it a deceptive practice on the part of this dealership or is it even legal to not fully disclose any fees and / charges on the lease agreement?? I'd say, save your headache, blood pressure and anxieties and $$$ having to deal with such an unscrupulous organization. Stand up, question them and do not be intimidated by them. Do not let them get away with it. I'm not! Better still DO NOT have anything to do with the Openroad Grp

I've had two bad experiences with Eagle Ridge GM's service department…read more July 23, 2024 - I was told an oil change would be $99, but when I arrived, they said they only offer a more expensive "bronze package." I later found out an employee was fired for doing this to other customers. June 26, 2025 - I brought my vehicle in to fix a problem. Instead of repairing it, they charged me $178 for what they are now calling a "diagnosis" -- which was never explained to me at the time. I left with the same problem I came in for. They also falsely claimed I "went elsewhere" for repairs, which is untrue. They promised me a refund in writing. I gave them plenty of time, but they have ignored all of my follow-up emails. I've since filed complaints with GM Canada, the Better Business Bureau, and Consumer Protection BC. I do not trust this dealership to work on my car again. If you value honesty and clear communication, go elsewhere.

We purchased the Titanium Protection Package from Eagle Ridge Chevrolet expecting peace of mind…read more But when our 2024 Equinox EV suddenly ran out of charge at night in a remote area, no one from their so-called 24/7 roadside assistance answered -- despite many calls. We were left stranded for hours with our young child and had to arrange help ourselves. This was extremely stressful, disappointing, and unacceptable. We paid for a service that completely failed when we needed it most. Shameful experience.

I have always had great experiences at Jordani Motors. From sales to service the personnel at…read moreJordani Motors have shown their honesty and sincere. I'm not saying that Jordani Motors is perfect all the time for everyone, but in my experience they are as good as it gets in the similar business.

I purchased my car at this place. Joes is a solid and honest guy! Pleasure to do business with…read more Karim A.Hamir

New side gig at skip the dishes, needed reliable transport and found these guys. Skytrain went…read moreright to them. There cars are priced soooo much lower than everybody elses. They told me that they scour dealer only auctions and buy the best deals and pass them on for small margins is how they do it. Anyway, just before Christmas some jagoff runs right into me completely wrecking my car. I called Voltz and they recommended the body shop they use in PoMo. Same thing, less than 1/2 all of the other quotes. These guys are an invaluable resource!!