I went to this place to replace my dead battery…read more They first taught me how to jump-start the car. When I arrived, they were fully prepared to help. The ladies at the front desk were both nice and helpful. The technician was quick and efficient, finishing the job within an hour. I didn't make an appointment; I just told them it was urgent because I needed the car later that day. Thank you for the fast service. I'm very grateful!

Brought my car to get an issue fixed. Was told there was something in the car that was draining the…read moreenergy from the battery. I asked the mechanic what it might be, they said they weren't sure and that they would have to look further. Came back to pick up my car only to find they removed a random part from my car. When asked what they removed, they told me they had no idea but they were sure it was causing the problem. Asked again what they removed and they couldn't tell me what it was. So they removed a random part of my car and didn't even know what. They said all that mattered was that the problem was "fixed". Lol what a joke. Would give 0 stars if I could.

I recently purchased a ford bronco from this dealership. I was apprehensive about getting into…read morebi-weekly payments again so went into this with a lot of thought process. My salesman Ethan was very knowledgeable and put me at ease. He was clear and concise with the payments that I would be looking at but when my credit score was run I was pleasantly surprised that the payments were lower than originally anticipated!! This dealership has an abundant amount of vehicles to choose from. It's clean and new and the staff is friendly.

First and last time going to this dealership, had to wait in showroom for 6 hours just to have…read more4tires put on and a wheel alignment done. Thankgod I was smart enough to ask for quote of cost to be emailed to me because without that, they were trying to overcharge me making it look like I was getting .a deal , Beware of this dealership full of lies and deception.... A Jeep owner from North Burnaby

When. I was buying my car i have asked burrell if the car was ok amd if the car needed anything to…read morebe done. They said that the car was perfect with no issues. After 1 day i have noticed a spot of oil in my driveway. The car had the transmissions radiator broken and i had to take it to thr shop. My mechanic said that the sparks plug were in bad shape after 1 week. I had to pay 500 dollars. The leaks does not come overnight and burrell new about it. But he laied to me selling a car with problems. I called them and they start the story of the warranty. Making fun of me. It is a matter of trust. You cannot sell a car that has problems unless you say thst to the client. So. I suggest to dont buy from them.. Worst experince ever

We recently had a metal piece in our tire and stopped by Mr Lube to have it fixed. Gurshant was…read morewonderful and patient enough to help us and explain to us what was going on. He took his time to fix the issue while we waited. Great customer service and we will definitely be back in the future

Attended Coquitlam location on Barnett for an oil change yesterday morning 19th December 2025…read more The service was pricey and I found the attitude of the staff to be lackluster at best. They appeared to have difficulty on deciding which oil filter to install and I have concern that the wrong filter was used. This morning , 20th December my car is now leaking oil onto my driveway. I am now forced to return to Mr. Lube in attempt to determine the cause of the leak. I do not expect that I will receive much satisfaction and just know that I will probably end up having to take the car elsewhere to rectify the problem. Do not use Mr. Lube for your oil change and I will certainly not make the same mistake twice.

The body shop gentleman was awesome as they installed tonneau cover on our 2022 Maverick and door…read moresill decals. I easily gave Henry a deserved 5/5 because of his professionalism, deportment, attitude and explanation. Great job Body Shop, like your Service Dept. I kept my word... Kerwin Maude

The guys in the parts Dept., were super helpful and great to deal with! I'd highly recommend them.read more

Bought my cool little cooper mini, amazing service and so much information was shared to help me…read moremake the right decision in my purchase! It was refreshing to not have someone pushing me to buy no pressure, I was even able to take the car home and show my husband which was a great touch. Thanks again for the care!

Definitely will not be dealing with this dealership. Person we dealt with today was abrupt and…read moredismissive, when we returned from a test drive, after we were stated what we felt was wrong with the steering. We spent over 15+ minutes going over his policies, insurance, covid, are you sure want the car, cost of gas and more prior to even getting to test drive. If you don't want to be treated an idiot, stay away from this dealership!

I had an AMAZING experience buying my second hand Rav4 from Used Car Warehouse in Coquitlam. The…read moreManager Jo was fantastic in getting back to me and answering all my questions, Vic the Finance Manager was so helpful and very experienced in his division. I could not be happier!!! Not only did they sell me a great car for a great price, Vic even went the extra mile by dropping off the vehicle to BCAA in White Rock and had no complaints doing so. Giving these guys an easy 5 star rating. Thank-you!

very helpful service receptionist much appreciate the quick…read moreresponses very hard to have nice employees nowadays

Even before purchasing my car from this dealership in 2020, I had been bringing my vehicle to them…read morefor years. I appreciate their honesty, as they never attempt to pressure you into repairs and promptly inform you if an immediate fix is necessary or if you can defer it. When I made the purchase, I felt no pressure to buy. In fact, I felt compelled to initiate the sale, which I enjoyed because I did not perceive anyone attempting to persuade me to purchase the vehicle. I have consistently utilized their services, and when they make an error, I promptly point it out. They rectify the issue immediately and apologize. even if it's a few weeks after the appointment. The only caution I would advise others about this dealership is the wait time. If you intend to service your vehicle here, make a plan to return home or arrange for transportation. They even offer rides to and from the dealership. While I tend to wait between 3 to 5 hours for my vehicle, I am more than willing to wait due to the exceptional customer service I receive and the high quality of work performed on my vehicle. I will never go to any other dealership.

From start to finish the staff here were extremely friendly, helpful and low pressure. Kim was…read morewonderful to work with and made us feel very welcomed. Answered all of our questions and walked us through the entire purchase. Even came in on her day off to complete the sale. Would highly recommend Lexus Port Moody.

Highly deceptive for a so called premium brand dealership, with rather shoddy agreements and docs…read more Having waited 2 months+ for a 2026 NX350H, it finally arrived this week. Sales person was Sam and Sales Mgr's Bruce. It was supposed to be leased agreement which upon meeting the finance person, we discovered that the lease term, annual km allowance and lease-end residual value weren't as per numbers agreed to when order was placed. When we brought this up, the finance mgr looked thru the orig offer sheet and appeared confused! We were shuffled back out to the waiting lounge while she huddled with the sales mgr and sales man trying to make some sense of that error. We wasted almost an hour as a result. The more concerning surprise came almost close to final signing of the lease agreement. There were no verbal disclosure but we took the liberty to ask the finance person about lease end buyout options and fees or "safety inspection" charges if any. She replied it's $1299.00 now, BUT (get this ppl!), when I inquired as to why it wasn't even fully disclosed in the lease agreement under the lease buyout clause, she replied that the so called safety inspection charge isn't a fixed amount. In the sense that it all depends on the discretion of their General Manager, whoever it may me at the lease end [quote-unquote]!! Wow! If this isn't 100% DECEPTIVE, what is! We spent another hour + arguing this point of contention in the lease agreement. Even with the involvement of Bruce the sales mgr. He insisted that the agreement is something that is drawn up by Lexus or Toyota Financing and it is beyond his paygrade to add any line or numbers to the document. We insisted there has to be full disclosure of any potential fees and vehicle inspection charges at lease end to be entered in the agreement. They instead retorted that they don't do so because they aren't able to predict how much labor costs and material are going to cost 4 years down the road. Hence the chances of this so-called buyout safety inspection charge will most likely be higher than the quoted $1299.00. Wow.... I told them the $1299 in and of itself is already exorbitant and a rip-off. Plus the fact that we just at the same time purchased the Prepaid Maintenance package costing another $2049 for 6 future servicing on this new vehicle. THAT package entails not only labor costs for the next 3 years BUT oil and filter and other shop supplies as well. WHERE IS THE LOGIC then, that they can determine and charge us the $2049 for 6 services that will most certainly be affected by their so claimed inflation for the next 3 or 4 years, when they adamantly and deceptively refuse to disclose a simple safety inspection charge figure that don't even involve replacing of material nor supplies. Just a mechanics shop rate for a safety inspection! God knows what they'll charge should it fails safety to fix deficiencies before we get to buy it out? So ppl, you be the judge of this. Is it a deceptive practice on the part of this dealership or is it even legal to not fully disclose any fees and / charges on the lease agreement?? I'd say, save your headache, blood pressure and anxieties and $$$ having to deal with such an unscrupulous organization. Stand up, question them and do not be intimidated by them. Do not let them get away with it. I'm not! Better still DO NOT have anything to do with the Openroad Grp