The absolute worst experience I've ever had. They wanted to patch pieces of similar color siding to…read morerepair hail damage. They were going to approve a thinner lower quality siding as well. They never responded to any emails about any of the damage or the pathetic appraisal. They wanted to pay for the stain on my deck and expected me to do the work! Nothing happened until I found a lawyer to take them to court! Run from these guys! I have no idea how they are in business? If you see Grinell on your policy you are screwed.

Sarah gave me the epitome of great customer service this morning: Fast, efficient, focused on…read moreunderstanding the issue and then doing everything possible to solve the problem. A true professional in every sense of the word. Can't recommend her and her company highly enough. Based on this one brief interaction, I know that every customer will get the same dedicated attention and service. Chris Norbury

Sarah, I wanted to thank you for working with my parents on…read moretheir insurance needs. I knew you were very good at what you do, but I never imagined you still made house calls! I appreciate you making the extra effort to meet with them and hope you will have us all as clients for a long time. Thanks again, Katie O

This team goes above and beyond in making sure that it's customers are taken care of. You aren't…read morejust another number in their books, but a person who is important. I trust them with my insurance needs and have recommended them to others as well.

American Family--Team Lassen is easily the best insurance team this side of the Mississippi! Great…read morepeople that care way more about getting you the right coverage than saving you a buck or two. Give them a shot; you won't regret it!

Recently, Steve personally tried very hard to help us with another potential claim issue. Although…read moreultimately determined to be not included in our policy, he followed up with a careful review of our situation, doubled checked with State Farm's claims department and overall went above and beyond our expectations. Happy to report, we are now able to put our past experiences behind us and move forward with renewed confidence in our agent.

Steve and his team have been very responsive. When ever I have a question or concern they are…read morethere to help.

Went into the office needing a basic service-insurance. Laurie informed me that the thing I…read morethought was just a "basic service" was more than that and was a Devine right of mine to really be schooled on the art of insurance. She was able to go though my policy options, line by line, and show me that what I had was inadequate. After that, by combining my other insurance policies with her, I was able to save enough money to fill up my tank for the following year. Frankly, even if she was a bit more, I would have switched; but don't tell her that lol.......... ;)

Laura is fabulous! After getting the royal runaround from another company, I called Laura and from…read morethere on out it was smooth sailing. She is extremely professional and knowledgeable and personable. The policy is exactly what I needed and the price was exceptional. I could not be happier with the level of service I received and the expertise that Laura provided. I recommend her completely and wish I could give her more than 5 stars. She deserves 500 stars!!!!