Lopaka is my first choice for electrical work. He always goes above and beyond the call. He fixed…read moreall of the electrical issues. He is a licensed electrician, very knowledgeable and dependable. I highly recommend him to my family and friends.

Lopaka was very responsive and repaired our recessed lighting, replaced a breaker and gave us his…read moreprofessional opinion on a few other electrical matters all within less than an hour. His rates are reasonable and he's a friendly, upstanding man. He will be our go-to electric guy from now on.

In April 2022, 4 years ago, Hilo Air installed 3 mini splits and a used central condenser with…read morewhat we were told was a 10 year warranty in our home for just over $8,000. This April, almost exactly 4 years later, the system was leaking water and not working. Technician came out, said the coil was leaking. Was here for 2 hours. I asked him what we owed. He said Hilo Air would send us a bill, but it should be about $250 to $300. Hilo Air said the condenser was now 5 years old and past warranty because it was used and we needed a new one. For $7,000. The cost about doubled in 4 years! But that price included the service call. OK. When I asked for a separate bill, they said the service call would be about $378. Today, May 7th, I told them we could not afford a new system, we would go without A/C, and to please invoice us for the service call separately. The new invoice showed the service call now cost $403. For 2 hours of the Tech's time. Hilo Air is not the same company it used to be. I cannot recommend Hilo Air due to their ever changing price quotes. I believe they are using any excuse to gouge their customers. In my opinion they cannot be trusted. Do not use.

BEWARE!!! Hilo Air…read moreappears only to care about being paid. Not concerned with actually providing good service. SPOILER: Hilo Air and its technicians/workers along with its owner appear to only care about being paid and are not concerned with providing actual quality service to customers, despite my attempts to communicate the numerous issues to management and the owner. Series of events went as follows: 1. Scheduled a first visit to troubleshoot what the issue is with my AC unit. 2. FIRST visit - technician came out and did some tests and left me with the impression that everything was working and then left. Only to find out a week later that we needed to order a part. I was surprised. Spoke to Mitch about this and told him I had no issue with paying for a part I needed, but there was a communication breakdown with the tech. 3. SECOND visit - technician made a mistake in the quantity of refrigerant put into the AC unit. Checked for leaks. Did not communicate well what was expected to happen going forward. Did not specify needing a 3rd visit. 4. THIRD visit - Technician (Abner) showed up late. I called Hilo Air's office and talked to Mitch. He hadn't heard from Abner. Abner then told Mitch he was going to be late when he was 30 minutes away and 20 minutes late to my schedule appointment. Prior to this visit I made it clear that I was frustrated to Mitch and did not want to have a 4th, 5th, 6th visit to fix an issue that should have been communicated clearly what the problem was and needed in the first 2 visits. Note - Two rooms are attached to this AC unit. One had issues, the other worked. By the end of the visit the technician had left me with both rooms not working properly. Technician shows up 90 minutes late. He (Abner) finds out that during his second visit he had to redo the refrigerant portion of work from visit #2. I communicate to Mitch that I am not paying for the extra time and work for the technician to REDO his work from the 2nd visit. At the end of the work day around 3:45 I caught the technician looking to leave without properly informing me what the current temperatures were in both rooms. He put away all of his equipment and did not appear to have the intention of showing me the issues with the AC unit and the two rooms. He had caused a problem with the room that was working and wasn't going to show me the issue. I had to ask him to bring out his tools to measure the temperatures in both rooms. This interaction was recorded where the technician admits (Abner) that he doesn't know that is wrong with the AC and that he doesn't know why the temperature is outside of the normal operating range it is supposed to work at. His short term solution: Run the AC over the weekend. At the end of this visit I immediately called Mitch at Hilo Air and told him what transpired and told him I was not going to pay for this 3rd visit and the portion of the 2nd visit that the technician (Abner) did incorrectly as well. Mitch informs me he will find a solution to get me up and running with my AC (Friday). Monday comes, Tuesday comes no call from Hilo Air or Mitch. I call them and ask Mitch what do we do as I'm not happy with having to be forced to schedule a 4th visit. Note - This 4th visit that was scheduled was essentially an extension of the 3rd visit described above. 5. FOURTH visit - Technician comes out and tests temperatures and a few things and tells me we need to install another part. At this point I tell him I don't want to schedule a 5th (yes a FIFTH visit) to fix my AC unit. And to have Mitch call me because at this point I'm not happy. 6. I email Mitch my series of notes, issues, and inform him that I want to know what I am being billed currently as we are now on the FIFTH visit. 7. I respond with my notes above to which I am forwarded to the owner of Hilo Air. 8. A week goes by and no one responds to my email. I reply again/forwarding the email to the owner again. 9. I get a bill in which I do not agree with. 10. I reply to the owner and ask him to call me directly on my cell phone. 11. He doesn't call me, doesn't want to know the context of how things played out, but resorts to glossing over my issues that are accurate documented on my end with audio and video recordings of his technician and instead does the following: The owner of Hilo Air tells me if I have a problem with their company that I should call another AC company. The owner also tells me he is doing me a favor by not charging me for the 5-6 hour visit (3rd visit). Condescending email. I intend on paying for the portion of the bill in which I believe I should pay based on the service that was provided. My AC still has not been fixed after 2-3 months of back and forth with their technician, owner, office manager etc. My conclusion: Hilo Air AC is primarily concerned with billing hours and not too concerned with hearing their customers out before passing judgement. BEWARE!

Very good service. They were out the very next morning to take care of our problem. I wouldn't…read morehesitate to call him again. Thank you.

Big Island AC Service provided excellent service in installing our AC units. They provided…read moreprofessional, quality service at a reasonable price. They always showed up when they said they would and cleaned up after they were finished. We are very happy with our 4 units and would highly recommend them.

What is the point in giving out free estimates if the guy works so slow you pay for several more…read morehours of work? $1200 for electrical service on such a simple job is TOO much.

Walter's Electric was contacted to give an estimate for work on a condo I was selling and the…read morequotes had me doing a spit take. $3200 to replace a panel that had paint overspray, $300 to replace a GFCI plug, $1500 for a small square of drywall repair, $250 to caulk around a toilet base, $1600 to adjust the kitchen sink drain pipe. I'm still in shock at the audacity of this nonsense. Think again before calling this company.

Amazing professional service the very BEST Honest supportive…read moreand efficient. You could not ask for more

Communication is inconsistent and they don't return calls/texts in a timely manner or at all! No…read morewritten estimate. They charged much more than the original verbal estimate and I called them back for the work that they did but was still dripping, not working, not the product I requested! They recommended more work above the service requested but they haven't even fixed the work they did. They took undue advantage of me and relying on ethical workmanship. Very disappointing and I recommend against!!!

Jul 27, 2018 HIGHLY recommended. We needed help. We were…read morelava evacuees and the place we moved to didn't have hot running water or stove. Scott came out and did an assessment. In less than a day I got a quote. I accepted the quote. We scheduled an early morning appointment, a workman came out (ON TIME I might add). And 2 hours later I had two 220v lines in the house to run an electric hot water heater and electric stove. Very neat, professional workmanship. Reliable and courteous company and management. Thank God there are still places like this that take pride in what they do. A++++++

I am so disappointed with how I was treated. In early 2024, Scott signed my permit application to…read moreprovide electric to the kit house I was having built. In December 2024, after waiting 9 months for permits, the house was framed. The plumber quickly did his part. Scott and I walked the house, I told him what I needed, and on January 20, 2025, sent him the plans. Initially, he said he had them; then I heard nothing more. He did not respond to texts or phone calls, I even taped a written request to contact me. I finally found him at his business, he said he would send me an estimate I then heard nothing for 3 weeks. In many texts, I asked him just to tell me if he was too busy. Today, I went to his business at 6:30 am, and asked him if wanted to do it. He told me I could "get in line" but it would be a long, long time If he had just responded to my texts, I could have found a new electrician and not have my house sit u touched since January. This is causing me to lose thousands on prolonged rent; fortunately my landlord is kind and won't evict me

CB AC exceeded my expectations from start to finish. From the initial phone call to scheduling the…read moreon-site visit, everything was handled efficiently and professionally. They quickly provided a detailed quote with options, answered all of our questions, and got us scheduled much sooner than we expected. The team installed two split AC units in a single day, and the quality of their work was outstanding. The installation was clean, professional, and done the right way. The technicians were courteous, knowledgeable, and took pride in their work. It's refreshing to work with a company that communicates well, shows up when they say they will, and delivers exactly what they promise. I highly recommend CB AC to anyone in the Hilo area looking for a professional and reliable air conditioning contractor.

I called CB and was amazed by how quickly and promptly I received a quote …read more August came out and installed my AC . I would totally recommend them! Much Mahalos for your amazing service!

Prompt, polite, Great communication impeccable work. We have had Scott and his team do work for us…read moreat least half a dozen times. They are super accommodating and affirdabke

Inouye Electric is the BEST!! One of the few electricians that actually answers the phone and…read moredoesn't screen jobs!! Dennis was here in an hour and was excellent!!! Very thorough, he double and triple checked to make sure the job he did was completed right. Don't waste your time with others like I did. Still waiting for them to return my call and the job is done already!!!