Jul 27, 2018 HIGHLY recommended. We needed help. We were…read morelava evacuees and the place we moved to didn't have hot running water or stove. Scott came out and did an assessment. In less than a day I got a quote. I accepted the quote. We scheduled an early morning appointment, a workman came out (ON TIME I might add). And 2 hours later I had two 220v lines in the house to run an electric hot water heater and electric stove. Very neat, professional workmanship. Reliable and courteous company and management. Thank God there are still places like this that take pride in what they do. A++++++

I am so disappointed with how I was treated. In early 2024, Scott signed my permit application to…read moreprovide electric to the kit house I was having built. In December 2024, after waiting 9 months for permits, the house was framed. The plumber quickly did his part. Scott and I walked the house, I told him what I needed, and on January 20, 2025, sent him the plans. Initially, he said he had them; then I heard nothing more. He did not respond to texts or phone calls, I even taped a written request to contact me. I finally found him at his business, he said he would send me an estimate I then heard nothing for 3 weeks. In many texts, I asked him just to tell me if he was too busy. Today, I went to his business at 6:30 am, and asked him if wanted to do it. He told me I could "get in line" but it would be a long, long time If he had just responded to my texts, I could have found a new electrician and not have my house sit u touched since January. This is causing me to lose thousands on prolonged rent; fortunately my landlord is kind and won't evict me

Four years ago, Iwamoto's team added some wiring for my carport. We learned two months ago that…read morethey mis-wired the ground in a way that was not initially apparent, but slowly leading to catastrophe which began with flickering lights, then a sudden power surge which destroyed several appliances. When notified of the problem, Ross took full responsibility for the error, came by to fix what he could, and compensated me promptly for all damage. Even the best teams sometimes make mistakes; fessing up to them and making good on all consequences of it is absolutely top-notch professionalism. I would not hestitate to use Iwamoto again, or recommend their work to others.

Ross has rewired the entire house for us after we purchased an old plantation style house in Hilo…read more A few monhts later we started to notice that one of the switches trips occasionally. We couldn't figure out the cause of that initially, Ross came over a few times promptly and tried diffeerent things. Still not working. Eventually he had thoroughly opened up all the fans and light fixes to check EVERYthing, and found a nail that went through one of the wires. It was like finding a needle in a haystack. Fixed it immediatedly, and didn't charge us for anything. A man of his word who really stands behind the quality of his team's work. Will definitely recommend for both skills and a great personality.

In April 2022, 4 years ago, Hilo Air installed 3 mini splits and a used central condenser with…read morewhat we were told was a 10 year warranty in our home for just over $8,000. This April, almost exactly 4 years later, the system was leaking water and not working. Technician came out, said the coil was leaking. Was here for 2 hours. I asked him what we owed. He said Hilo Air would send us a bill, but it should be about $250 to $300. Hilo Air said the condenser was now 5 years old and past warranty because it was used and we needed a new one. For $7,000. The cost about doubled in 4 years! But that price included the service call. OK. When I asked for a separate bill, they said the service call would be about $378. Today, May 7th, I told them we could not afford a new system, we would go without A/C, and to please invoice us for the service call separately. The new invoice showed the service call now cost $403. For 2 hours of the Tech's time. Hilo Air is not the same company it used to be. I cannot recommend Hilo Air due to their ever changing price quotes. I believe they are using any excuse to gouge their customers. In my opinion they cannot be trusted. Do not use.

BEWARE!!! Hilo Air…read moreappears only to care about being paid. Not concerned with actually providing good service. SPOILER: Hilo Air and its technicians/workers along with its owner appear to only care about being paid and are not concerned with providing actual quality service to customers, despite my attempts to communicate the numerous issues to management and the owner. Series of events went as follows: 1. Scheduled a first visit to troubleshoot what the issue is with my AC unit. 2. FIRST visit - technician came out and did some tests and left me with the impression that everything was working and then left. Only to find out a week later that we needed to order a part. I was surprised. Spoke to Mitch about this and told him I had no issue with paying for a part I needed, but there was a communication breakdown with the tech. 3. SECOND visit - technician made a mistake in the quantity of refrigerant put into the AC unit. Checked for leaks. Did not communicate well what was expected to happen going forward. Did not specify needing a 3rd visit. 4. THIRD visit - Technician (Abner) showed up late. I called Hilo Air's office and talked to Mitch. He hadn't heard from Abner. Abner then told Mitch he was going to be late when he was 30 minutes away and 20 minutes late to my schedule appointment. Prior to this visit I made it clear that I was frustrated to Mitch and did not want to have a 4th, 5th, 6th visit to fix an issue that should have been communicated clearly what the problem was and needed in the first 2 visits. Note - Two rooms are attached to this AC unit. One had issues, the other worked. By the end of the visit the technician had left me with both rooms not working properly. Technician shows up 90 minutes late. He (Abner) finds out that during his second visit he had to redo the refrigerant portion of work from visit #2. I communicate to Mitch that I am not paying for the extra time and work for the technician to REDO his work from the 2nd visit. At the end of the work day around 3:45 I caught the technician looking to leave without properly informing me what the current temperatures were in both rooms. He put away all of his equipment and did not appear to have the intention of showing me the issues with the AC unit and the two rooms. He had caused a problem with the room that was working and wasn't going to show me the issue. I had to ask him to bring out his tools to measure the temperatures in both rooms. This interaction was recorded where the technician admits (Abner) that he doesn't know that is wrong with the AC and that he doesn't know why the temperature is outside of the normal operating range it is supposed to work at. His short term solution: Run the AC over the weekend. At the end of this visit I immediately called Mitch at Hilo Air and told him what transpired and told him I was not going to pay for this 3rd visit and the portion of the 2nd visit that the technician (Abner) did incorrectly as well. Mitch informs me he will find a solution to get me up and running with my AC (Friday). Monday comes, Tuesday comes no call from Hilo Air or Mitch. I call them and ask Mitch what do we do as I'm not happy with having to be forced to schedule a 4th visit. Note - This 4th visit that was scheduled was essentially an extension of the 3rd visit described above. 5. FOURTH visit - Technician comes out and tests temperatures and a few things and tells me we need to install another part. At this point I tell him I don't want to schedule a 5th (yes a FIFTH visit) to fix my AC unit. And to have Mitch call me because at this point I'm not happy. 6. I email Mitch my series of notes, issues, and inform him that I want to know what I am being billed currently as we are now on the FIFTH visit. 7. I respond with my notes above to which I am forwarded to the owner of Hilo Air. 8. A week goes by and no one responds to my email. I reply again/forwarding the email to the owner again. 9. I get a bill in which I do not agree with. 10. I reply to the owner and ask him to call me directly on my cell phone. 11. He doesn't call me, doesn't want to know the context of how things played out, but resorts to glossing over my issues that are accurate documented on my end with audio and video recordings of his technician and instead does the following: The owner of Hilo Air tells me if I have a problem with their company that I should call another AC company. The owner also tells me he is doing me a favor by not charging me for the 5-6 hour visit (3rd visit). Condescending email. I intend on paying for the portion of the bill in which I believe I should pay based on the service that was provided. My AC still has not been fixed after 2-3 months of back and forth with their technician, owner, office manager etc. My conclusion: Hilo Air AC is primarily concerned with billing hours and not too concerned with hearing their customers out before passing judgement. BEWARE!

I needed 2 ceiling fans replaced. I reached out Sunday evening and by Monday morning he responded…read more He jumped right on it. He also picked up the fans and removed the old ones. He was professional, clean, efficient and also just very pleasant to work with. He has a can do attitude! I would highly recommend his services and will certainly use him for future projects. Thanks Jake!

I had difficulty finding an electrician to install a 15 foot pole to mount a solar flood light. I…read morecalled three electricians who set up appointments but flaked out on me. I called Jake and he stopped by my house on a Thursday, gave me his quote and said that he could pick up the mounting hardware for me and came back on Tuesday and completed the installation within an hour. Very impressed with his professionalism and the quality of his work. See photos.

Very prompt, technically knowledgeable and on-time. A couple of unforeseen electrical problems were…read morediscovered which Isiah corrected.

I hired Reliable Repairs Hawaii LLC (Isiah Berg) to move a light switch and patch the wall. The…read moreelectrical work was completed. When scheduling the return visit to patch the wall, he told me he was booked for the next two weeks, so we agreed on a Monday two weeks out. During that time, I learned I would be out of town and needed to reschedule. He suggested coming the day before but did not specify a time. Since I was leaving Sunday afternoon, I asked what time he would be by. He then changed his mind and said he didn't need to be bothered rescheduling and would not be returning to finish the job. Based on my experience, you cannot rely on him to complete the work.

Wish I had NOT used this Company for my A/C installation…read more. 25+ Years of remodeling experience never been treated by a contractor in a way like they did. Definitely unhappy with their services. Totally abandoned after installation of A/C, zero after care, they won't even answer questions in regard to the system, no call back from a qualified technician, Only calls from the Owner demanding payments not addressing any of our problems with the Unit or our health concerns. I'm on my own, after $ 10,000 spent. Buyer be aware.

They are very responsive on the phones. They could not do the job that I needed. But they were…read morekind enough to give me a few referrals that worked out great.

We are remodeling a very old house 1938 and I contacted several electricians now this is September…read moreand they're saying maybe in January they can get to us so I found Z's electric he came up that very afternoon with his kids in tow no less and has been working with us getting the meters updated and running lines and very friendly very honest happy with everything so far

Had a small problem but knew nothing about it. Z's Electric came in clutch with there expertise. My…read moregarage opener and outlets werent suddenly working and z's walked me through the process of fixing it myself! Very informative and helpful. Explained how and why it happened. Highly recommend.

Same day service for broken water heater. Terrific quality job!! Squeezed me in at end of the day…read moreand stayed way past normal working hours. Mahalo to Dayton and his crew for a job well done!!

We received service from Dalton today and he was top notched. He was prompt, efficient and…read morereasonable. We would highly recommend this company to family and friends.