I spent $17 and all I got was a bottle of water and an interaction with a lying thief who fancies himself a business man.
This restaurant has the absolute worst customer service I have ever experienced in my life. This is the first time, I have ever felt strongly enough to even to write a review. Here was my experience:
I arrived to have lunch with some friends, I stood in a short line up that seemed to take FOREVER. Why? Because the man at the till moved slower than molasses in January. When I finally got to the front of the line he spent a few more moments fiddling with his cash drawer before looking up. Finally, he notices me. No hello, no smile, no nod, nothing. So I tell this slow moving man I would like a rice plate with brown rice and shrimp and a bottle of water. He then asks me if I would like spring rolls, I say, "oh sure, why not". I notice the spring rolls are a $2 extra. Ok, fine, I don't eat out much, so this is a treat. He gives me an electronic device that notifies me when my food is done, and I go join my friends while I wait. Close to 10 minutes later, my device starts beeping and flashing, so I go collect my food.
When I get back to my table and take a bite, I realize I have been given coconut rice and the spring rolls are missing. So I go up to the counter to have my order corrected and he tells me I never asked him for spring rolls. What? Remember, this guy up-sold the damn things to me, so I KNOW I ordered them. I tell him, no and remind him he charged me $2 extra for them. He clearly doesn't believe me, and reluctantly goes to get me the spring rolls, he comes back with them and tries to put them on my plate. I look at him, and say, "but this should be brown rice too". He says, no, you didn't tell me that. I disagree, and he says "well I guess I didn't hear you then", and keeps trying to put the spring rolls on the plate. To which, I say, "no, this isn't what I ordered, you need to give me the brown rice". This argument continues and he is clearly not going to correct my order. So I go back to my table to get the receipt.
I come back, and show him "see, you charged me for the spring rolls, which you just said I didn't order, so isn't it possible, that you made a mistake on the rice as well?" He says "well, I dunnno, I guess I didn't hear you, I can give you the spring roles ok?" I say, "no, I would prefer if you just made and gave me what I ordered". He says "no". Just no. He goes on about how I didn't pay extra for the brown rice, and so he can't give it to me. I'm shocked at the nonsense at this point, and just ask for my money back. This is where it get's just down right bizarre. He tells me "no, I can't do that". I'm sure, I've misunderstood, so I clarify: "So, you won't give me what I ordered, and you won't give me my money back either?" He confirms that is correct. Have you ever even heard of such a ridiculous thing? I tell him, he can keep his crappy food and walked away in total shock.
This man is a crook. He is ignorant and ridiculously argumentative and can not admit when he is wrong. And he was very, very wrong. So if you enjoy spending an unreasonable amount of money for pedestrian food you didn't ask for or want, go ahead, I wouldn't. Never again.
I should also note, one of the folks I was eating with told me, she had just finished arguing with him about the peanut sauce he gave her that was NOT peanut sauce. Alas, he insisted he was right. He was not. It wasn't peanut sauce anymore than I am an astronaut just back from the moon.
Save your money and self respect. This guy is a loser. read more