I stalled out on the Indiana portion of the Skyway and my insurance company contacted 1st Response…read morefor a tow. I was initially frustrated that the estimated arrival time of my tow was 7:45 PM and the driver didn't arrive until after 8:15, but I understand that estimates often shift. I did contact the company a couple of times to check the status and the office answered each call. My driver was Matt and he was nothing but understanding and helpful. I had been having trouble with my gas gauge and suspected I may have run out of gas. Matt took me and my car to the nearest gas station, helped me put gas in the car (sure enough, I had run out of gas), and stayed until I was safely in my car before driving away. I had been stressed out due to the location I stalled (that stretch of 90 is dangerous with cars and semis flying by) and worried that I had a large bill in front of me, but once Matt got there, things couldn't have gone better. Kudos to Matt and 1st Response Towing.

My experience here is like having a front row seat on the degradation of everything. Let me start…read morewith saying I am to blame for part of this situation as I let this go on for way too long. In May I was fishing at the Lake County Fair Grounds and was told to start cleaning up as they were going to lock the gates to the park in 10 minutes. I got in my car which I just got back from the performance shop where they had the car for almost a year. Almost just as long as I owned the car. I go and start the car and the battery was dead. No big deal as I said to myself I will just Uber home and come back the next day. I couldn't get a ride the next day so another day went by and sure enough I waited to long and the car got towed from the fairgrounds and taken to 1st Response where they held the car. Another few days had passed and I go and try and get the car and I was told $950 to get the car. I had just recently been laid off so money has been tight. I have never had a car towed and really didn't know how expensive the storage fees would be. They told me I needed to first go to lake county and get a tow release form ($75) and then pay the $950 and they would release my car from captivity. Turns out I needed to have my registration with me which was in the car before they could give me the tow release form. They would not take my phone with their website as proof. I went home as they were closing and printed the registration and brought it back two days later. They would not take a printed copy and needed the original which was in the car at 1st Response. I go back to 1st Response to get the registration out of the car and they tell me it is now $1300 to get the car from them. At this point, I am beyond frustrated and leave forgetting the registration in the car. Which I have not seen the car since they have had it. A few more days go by and I drive back to 1st Response and I don't know if I caught them at a bad time but I didn't see anyone and I am so pissed off that I just leave and say screw it. My brother had just died of Cancer recently at 34, my fiancé was cheating on me as my brother was dying, and my two year old son was just diagnosed with autism, and I have no job. I needed help as I was spiraling into depression. I let weeks go by as I could barely get myself out of bed and every day I told myself to go take care of the car and get it from them. I really didn't have the money but I took from my retirement account to finally get this car out of there. It's hard to write this. I went there and told them I want my car back and he tells me that they sold my Camaro. I was taken back because I didn't know they could do this. This car only had 14,000 miles on it and the previous owner spent 30 grand on performance parts and labor. I'm instantly out 20 grand and I still owe 20 grand on the car. I called the police and they told me that they couldn't do anything, and even told me to stay away from there. Like I'm stalking the business when I was literally there for 2 minutes yesterday when he told me he sold the car and then today with the police telling me that I am wrong and that It was his to sell. I even had a laptop from my old job to return and my fishing gear in the car which they told me wasn't mine anymore. I share fault in this but I was drowning and seizing my dream car, holding it hostage, and wrecking me mentally and financially should be wrong. Why couldn't they have just towed it to my house and then billed me. They don't take debit or credit cards either because they probably lie on their taxes every year. We just keep getting screwed and there is nothing we can do. Thank you and god bless you. Steve

I looked in the trunk of my suv and did not see a spare tire. I called the owner, Javier, of A1…read moreabout getting a spare. It was in January and the weather was terrible but he called to let me know that he had a tire that would fit my vehicle. He asked if I had a spare under my car but I was sure that it went in my trunk. I drove out and met Javier. He said, "I just want to check something," and then told me that I did have a spare under the car. He was so kind about everything and very understanding. He did not charge me for his time. He is very personable and honest and we talked awhile. He saved me over a hundred dollars and I am so glad to know if I need a part for my old car that A1 is in NW Indiana.

The place is super friendly, Rudy will go above and beyond to help his customers . Highly…read morerecommended, it is a gem

For being a small shop it's a great place to have your car fixed. The owner and his mechanics are…read morehonest, fair and knowledgable. Best service I have received compared to any repair shop/dealer around.

Had a broken transmission and sons helped me get it done quicker than I thought thanks guysread more

Make wat they going to do to ur vehicle sound good but it's nothing like that it's the complete…read moreopposite I've had to take my truck back 3 or 4 times for stuff they supposed to had fix.abd then it worked and now it's back to stop working again and they not answering any calls.

I was driving home from Chicago when my car started shaking and the check engine light started…read moreflashing. I pulled off the first exit and was going to stop at a gas station to hopefully find a shop to get it checked out. This was right next door, so I just went there. They were not only able to do the diagnostic, but were able to fix the issue and have me back on the road - all in about an hour! The pricing wasn't a ripoff. The gentleman I worked with, Michael, was friendly, knowledgeable and honest. I didn't feel like I was being treated differently because I am a woman. I am just grateful they were able to help me out quickly and get me in when they were obviously extremely busy.

The owner plays nice to make you think he is honest / OUR so called new transmission we bought…read more and paid for was used and it was confirmed by the Chevy dealer one month later USED!!!! I wonder how many other people he has done that too and pocketed the money RUN DONT walk away from this company!!!!

Excellent service. Staff was very kind with great price. All my cars come to the tire prosread more

Great place to have work done. I've taken both my vehicles and always have gotten great serviceread more