KATHY Sweetest old lady you'll ever meet she's so nice Customer service was top tier

Had a small hand painted portrait of a favorite, very famous horse that I wanted to frame. Went to Hobby Lobby to find a ready made frame. The man in the framing department wa quick to offer help and actually put the piece together for me. A frame (half price) and a mat cost $11.00. Wow! What a deal! And sich nice employee. 22 read more

Hobby Lobby - Arts & Crafts Near Me - Nicholasville, Kentucky

While this place offers lots of seasonal deals, the items are often picked through and the remaining selections are slim. I asked an employee where a particular item was located and she gave me the wrong location. It was frustrating to move through the store with so many other people; having to wait just to leave an aisle or to try to keep at least six feet apart. I visited the past two Saturdays and both times the place was packed. I don't think the place was monitoring capacity measures to minimize Covid-19. While most to all customers were wearing masks, some took them off when no one was around and others didn't cover their nose--despite coughing a lot. Last Saturday, the place seemed well staffed and an ample number of checkout lanes were open. The Saturday evening before Christmas was understaffed. About half the number of checkout lanes were open. There was one returns counter and it was staffed by a high school student. While she was very friendly and smart, she was inexperienced and took quite a while to process returns. It would have been better to have had two return lanes open and/or to have staffed it with a more experienced employee. There were a lot of young employees working the Saturday before Christmas. I saw a lot of customers get tired of waiting to check out and just leave the store. read more

Never have a problem with Hobby Lobby. If I could I would spend a lot of money here. Quick tip, always use the 40% digital coupon. It will save you a few coins. My favorite items are the t-shirts and paint supplies. read more

This location is always busy, especially on the weekends. The line to checkout can move pretty slow. They have a great selection of home decor and craft items & always have a sale or 40% off coupon. I've used their custom framing a few times recently, and they're staff is very knowledgeable in choosing the right frame and matte to compliment your artwork. I'll definitely brave the busy store again to visit their framing department! read more

Hobby Lobby - Checkout lines get very busy on the weekends! - Arts & Crafts Near Me - Nicholasville, Kentucky

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Grace the customer service manager was very rude, and not friendly at all. Elva was the absolutely sweetest though and a great asset to your team :) read more

My daughter is an artist and I often find myself at Hobby Lobby. I'll use the excuse of her artistry supply needs to feed my home decor shopping habit. The home decor is plentiful... I could spend a years worth of pay at one time, but I have to use self control. They have what I believe to be the area's largest selection of artificial floral supplies. This was the first of the two local locations. Hobby Lobby is similar to Michael's because they offer many craft supplies and framing. But HL sells a lot more home decor. I've used the framing services several times and it was always on time and I was always satisfied with the results. Usually they have an electronic, scan able promo code on their app... just a suggestion... thank me later ;) read more

Seriously, I'm wanting to display a "Teddy Rosevelt Rough Rider" Pistol. So I came in a couple of weeks ago and found a nice shadow box to display it in. I went to pay for it and a lady that works there stopped me and said that will be on sale for half price next week. It was $44, so I put it back. Today, two weeks later, I go in to buy the display box and it's $44. The lady working said that will be on sale for half price next week. I'm not sure what kind of games they're playing he, but this is the last trip I'm making here. I won't play these games. I was going to pay $44 originally, but I won't be back here! read more

Depending on who has the best sales at the moment, I'm either at Hobby Lobby, or Michael's. For fine art supplies though (what I'm usually after), Hobby Lobby has a much better selection. I typically like the Brannon Crossing Hobby Lobby more than the Hamburg location, because it's usually not as busy. Not just the area, but the store itself. It's also kind of strange because they are both set up (almost) exactly opposite of each other. For example, the art supplies at Brannon Crossing are in the back right, and Hamburg, the back left. Definitely check out their coupons, either on their app, or online before you head out. A sale may be starting soon and you'll end up saving 50-60% by just waiting a few days. read more

I have been in a Hobby Lobby only once or twice in my life. I went to this location to have some custom framing done - the local shop I previously used went out of business. I brought all the items that I wanted framed with me, so I was already carrying 6-7 items. I shopped around and found one frame to suit my needs. Then, I headed to the "custom" area to wait on help from an employee. There was an employee there assisting another customer. He did not acknowledge me - nor did he ever. Another employee came to the station and seemed to be puttering around. He then began gluing mats together - much like the other employee, he did not greet me nor did he acknowledge me in any way. After about 10 minutes of standing there, the first employee had finished with his customer; he still did not acknowledge me. The second employee finally turned and said, "do you have a question or something?" I said that I did indeed need help. He told me that when he was finished with what he was doing he would help me. After about another 5 minutes, I decided to leave. On my way out, I did buy the frame that I had found. The cashier asked me about my experience. When I described what happened, she looked at me, mouth-agape, and with a purely disgusted tone said, "He told you he was working on something." The cashier was disgusted that I had a problem with the conduct and response of the employee. Frankly, I found this to be the most offensive thing about my trip to Hobby Lobby. I am not sure what kind of business would be disgusted with a customer for expecting to be properly acknowledged and/or helped after 15 minutes and would be perfectly content to lose hundreds of dollars in business. This store has no desire to provide customer service of any kind. There are many reasons not to consume goods from Hobby Lobby; their poor attitude and customer service is just the cherry on top. read more

This is a larger crafting supply store with a little bit of everything. So far, I have not had particularly good customer service at this Hobby Lobby. I was looking for something specific, and asked a cashier to hold an item for me, while I compared at another craft store. When I returned, the item, which was the last in stock, had been misplaced and could not be located again. I recommend smaller, locally owned craft stores over this corporate store for a more personal, and positive shopping experience. read more

Having learned about Hobby Lobby from some American friends living in Canada, I was thrilled to find out on my last trip home that Lexington has not just one, but TWO locations! While we only wish we had access to one here, I've begun making Hobby Lobby a stop on my list when we come home. I'm not too familiar with how long this store has been open, but like the others I've been in, it's clean and organized, there's a wonderful selection of EVERY thing one would need to craft, and the best thing yet - the prices seem to be better than Michael's. On this particular trip, I purchased some fabric for sewing projects to last me through the cold winters. I was in a bit of a rush, with both my husband and dad waiting on me, but was able to quickly locate what I was looking for (it just happened to be on sale as well) and there was a staff member to assist with cutting the correct yardage. While she wasn't incredibly friendly, I did get the help I needed in a timely fashion. The fabric section isn't huge, the service wouldn't compare to that of some specialty sewing stores, but this store certainly is one of my favourite places to spend a little time (and money) when I'm able! read more

Love this place! They always have so much to look at and always has ample selections for holiday decor. Their framing dept is wonderful and has done many items for me through the years. They have coupons and sales all the time...great place! read more

Same nothing ever changes in there. Was there yesterday. Got some fantastic deals but the worst staff I've ever run across. I do a lot of crafting and just shop at Joanns and Michaels because I hate driving out there to deal with the rudest, most unwelcoming staff ever. read more

I could easily spend my whole paycheck in this place if I didn't have so much self control! This store has everything that you could ever imagine to decorate your home. Hobby Lobby also carries craft and party decorations. The sales associates are helpful and friendly, which is probably partly due to the fact that Hobby Lobby pays their staff better than most retail establishments. read more

I used to shop at this store all the time for my family's hobby needs; and we have a lot of them. But after one little incident regarding fabric; them claiming it's measurements to be 18"x21" and the fabrics NOT being those measurements and the bloody HASSLE they gave me in returning them was NOT worth the hassle but on principle needed to be returned. They have LOST MY BUSINESS FOREVER! I will continue to buy my fabrics at reputable quilt stores only and take the rest of my family's hobby needs elsewhere. So disappointing for a Christian business. read more

Best craft store to get all your supply needs! I also love their home decor, frames, and holiday decor. They always seem to have a great discount on items, 30-50% off! Even new holiday decor has a discount! After holiday discounts go up to 80% off!! Michaels craft store may have some of the same selection by they lack the wonderful discounts...all about discounts!! read more

I can't possibly support this store with my hard earned dollars because they don't support women's health care. They object to paying for women's insurance coverage that includes birth control. I use birth control now because of ovarian cysts, and I wouldn't wish those on anyone. I don't know if I could afford it without my insurance. When I was younger, I used birth control in order to plan the size of my family so I could provide for my children. If I had a whole passel of them, I would have been taking food out of their mouths and wouldn't have been able to educate them or clothe them or have had a house big enough to shelter them. Not to mention the environmental responsibility I feel. We have to control our population so we can feed humanity and have clean air and water and basic livability. Birth control is a gift from God to take care of all those problems. My faith tells me to be a good environmental steward, and to do that birth control is necessary. So I will be shopping at Michaels. read more