Do not use Aspen Dental. You can tell they are bad by all the 1 star reviews. Even more telling is…read morethe lame response from the office manager. I to would give a 0 or 1 star for service, and office manager experience. After being told insurance would cover cost, when I was ready to pick up dentures I was told I would have to pay over 1,000.00 before I could get them. All they care about is money

an appointment @ Aspen dental in Wausau - so many x-rays and scans. I went in a cleaning. I have…read moredental insurance yet they wanted $474.00. Billing clerk asked when I like to schedule. I said never for $474.00 with payment upfront even though I have insurance. I told her i would find another

I cannot recommend Dr. Lisa Skutak and her team enough. I have been seeing her for years and she…read morehas made my smile so much better. I cannot thank her and her staff enough. Also, she is wonderful with dealing with dental anxiety. I am not longer afraid of the dentist.

Dr. Skutak has the gentlest hands I have ever experienced from any dentist, orthodontist, oral…read moresurgeon. The staff and she are hands down the nicest dental staff I have ever met-wish all experiences over my lifetime have been this great.

I have gotten fillings and cleanings here and it's always been, well, about as comfortable as…read moredental work can be I have never been mistreated and the staff are very accommodating. The building itself is really nice. Every room has a TV that shows what's on the computer, so you can see your bitewing X-rays as they come in. Once you lay back, there's a TV on the ceiling you can watch, with no sound if I remember right, but subtitles are on, which I kinda prefer in this case.

Very clean and professional dentist office with the latest technology and equipment. I loved the…read morecomfy chair and ceiling mounted TV not to mention the floor to ceiling windows! I really appreciated the quick x-Ray results that pop up on the large screen so you can see everything right away. It was kind of terrifying to see everything up close but very helpful nevertheless. My hygienist was very thorough and personable. She explained everything before she started working on the next area so there were no surprises. She did a great job cleaning my teeth. The dentist was great too but he did remove his mask towards the end while standing up and explained my treatment plan. He did maintain distance but was still in the room with me so that made me a little uncomfortable. I also wished they could elaborate more on preventive measure for future reference in addition to treatment. Overall, I am satisfied with my first cleaning visit here and will return for appointments.

I would not recommend this Dentist - especially for seniors and vulnerable people. I felt totally…read moretaken advantage of. In early September 2025 I was at my remote lake house in Hiles, WI with discomfort from food trapped under a molar. No dentists nearby were available so I searched Wausau, Wisconsin and found Dr. James S. Kim who advertises "all phases of dentistry." Called 9/4 and explained that food kept getting caught causing pain. Staff told me to take Tylenol/Aleve for almost two weeks as the earliest appointment: she booked was 9/16/25. No mention of cost. This was obviously NOT an emergency visit and should not have been charged as one. I was trusting they would offer me a standard of care required by the profession at standard fees for the area. The day before the visit they called and informed me I had to pay $379 for the appointment with no explanation of what it included. As a new patient, I assumed it would cover x-rays, exam and cleaning from a dental hygienist. I trusted they were ethical. I drove one hour. The staff took x-rays and set me in a room. Dr James Kim examined my teeth and told me there was a cavity. I asked about a teeth cleaning and was told there would be no cleaning - that it costs an additional $142 and they were booked out until November. They told me they have no hygienist to clean teeth - that Dr. Kim does all cleanings. Dr Kim explained I had a cavity and his treatment recommended was: Two crowns - the tooth with the cavity and the one next to it Wisdom tooth extraction - (it was not cracked or causing me any problems whatsoever) Night guard Total cost - $5,593.00 for treatment for 1 cavity. I inquired about doing a filling but Dr. Kim claimed a simple filling was "impossible." I was leaving Wisconsin at the end of October so I did not book anything with Dr. Kim. I believed and trusted him when he said I needed all of this recommended treatment for $5,593. He asked me what I did for a living which I found odd. He did not ask me anything else about my life. I immediately made an appointment in St Louis with a general / cosmetic/restorative dentist. I did not tell them about my experience or diagnosis with Dr Kim. The soonest they could see me was November 19, 2025. Diagnosis after new X-rays: a cavity and treatment was routine filling needed -- $185. No crowns, no extractions, no mouth guard - no SCAMMING! For reference, my St. Louis new-patient visit ($400) included for 1 year - two cleanings, 2 fluoride treatments, full X-rays, and 2 exams and discounts for treatments. Far more than the nothing I got for $379 from Dr. Kim. This felt like classic predation on a senior in pain far from home: delay care, spring a big fee, then scare with thousands in unnecessary irreversible treatment. I've demanded my $379 back and filed with the BBB. Small-claims court in Marathon County is next if they don't refund by December 10, 2025. Seniors and out-of-towners -- AVOID DR KIM and this office. I am considering filing a complaint with the Wisconsin Dental Association & American Dental Association

He is a huge Jerk. Does appointments for military personnel and everyone i know in the area refuses…read moreto go to him so they travel an hour instead. I highly recommend not going there. Besides that his work is bad, he has no care if he'shurting you. Had fillings come out and blamed it on me. Had my teeth cleaned and he was a jerk about it. Never going back. Zero star rating.

If you are looking for a dentist in the Wausau area, be sure to consider Simons Dental. The entire…read morestaff is professional, yet kind, caring and considerate. I have had excellent service and results. I wouldn't dream of going anywhere else for my dentistry needs.