I don't know if everything/everyone attached to my purchase of this house was cursed but I have NOT…read morehad a good experience with Hinman & Associates. Lots of missteps early on - like creating my policies with the wrong name (I go by my middle name but details people) and telling me I didn't have mold coverage when I needed it (I did, had to read the policy myself to find the actual answer). I overlooked many of these small(ish) annoyances and just thought wow, I wonder why my realtor recommended them. The policies (homeowners and auto) seemed good so I figured it didn't matter much. I had a pretty big claim on my house 5 months after I bought it. It sucked. Hinman & Associates did not help at all. Fine, I got it. However, at some point the insurance company requested proof that I had completed the rest of the repairs - only they asked my insurance agent, Rob Hinman, for this and did not ask me. If they had asked me, I would have sent it immediately. It turns out this was because without it, they weren't going to renew my policy when it is up in a month. OK, kind of important, right? So Rob calls me and casually mentions something about them not wanting to renew my policy. Doesn't seem like a big deal to him. It is to me though. So I send him the documentation for the insurance company. I hear nothing back. That day! I got a notice of non-renewal in the mail. OK...a simple fix, right? My crack insurance agent will know what to do! I called, emailed...nothing. This was last week and I still haven't heard back from him. Luckily, in the meantime, I contacted my insurance company and sent what they needed and they renewed my policy. WHEW! Of course, I didn't quite catch them before they notified my mortgage company that my homeowners policy wouldn't be renewed. Mortgage companies reallllly don't like that. So now I have more stuff to do, since Rob Hinman couldn't be bothered to contact me. Yes, I am changing to a new insurance agent!

AWESOME SERVICE !!! Jeff you rock. This company answers their phone and handles all issues with an…read moreA ++++++ SCORE !!

I called Eric McNey's Reno office and spoke with Kyle Persek and bundled my Home and Auto…read moreInsurance. Kyle was so professional, honest, and quick to respond and follow up with me which made this whole process so easy and painless. He helped walk me through the whole process and took the time to answer all my questions. He helped me tailor my policies to meet my needs and now I'm saving a lot more than my previous insurance provider!!

Eric and Kyle were great to work with. They gave me the best quote, and we are very happy we went…read morewith them!

I was recommended to Brent Forbush for my tax filing and met with him in October for an hour-long…read moreappointment. I provided all of my documents at that time, and we shook hands on a plan to move forward. Unfortunately, that was the last communication I ever received from him. Since then, I've called at least five times to check on the status of my return. I spoke with his receptionist multiple times and with an account/tax manager twice. I also left messages specifically requesting a call back from Brent himself. It is now December, and I still have not heard a single update. The complete lack of follow-through and communication has been incredibly disappointing, and I am now seeking a different CPA. I do not recommend this firm.

I sought out an expert individual tax preparation firm after my previous firm made several…read moreincompetent mistakes. With Brent Forbush's Big 4 CPA background I was comforted in that regard. That is considered the gold standard in accounting. Even with Forbush's significantly above market fee, I was comfortable. However, my work was delegated to an overworked newby, whom I suspect was not even a CPA. When I received an unexpected and unexplained refund check from the IRS, I brought it to his attention. He didn't know what to do, so he did nothing. The result of this inaction was an eventual penalty by the IRS. I finally obtained Brent Forbush's personal intercision with the IRS, but it was to no avail, even though the mistake was really made by the IRS. I did not get what I paid for and I have now taken my business elsewhere. I do not recommend this firm for individual tax preparation.

This office is the best insurance office in Reno hands down! Super knowledgeable, very friendly and…read morewonderful staff! They always takes care of me and my family. If you are looking for a great experience with your insurance this is your team!

This office is best-in-class in their service and product delivery. Friendly, caring, efficient,…read moretimely service at every turn. This is my State Farm Office of choice for my home, rental properties and vehicle coverage. Lucas Preciado is super conscientious, efficient, enthusiastic, respectful and has a great sense of urgency in fulfilling my, at times, last minute requests. Way to go team! You're always ON IT! And, I totally appreciate it.

Rachelle's office has been my home insurance for over five years now. They are very helpful and…read morereturn my calls when I need help. Diana is proactive and will call me if I am getting late on my bill. I have been very pleased with this business. I would recommend them to friends who need an agent

I have been with Rachelle since 2018 and have never been disappointed! She is reay committed to…read moreworking for us and truly cares about her customers! 10/10 recommend!

Eric is very nice and informative. When you need somebody…read morewho you can trust with the best prices, he's the guy to call!

Eric is amazing and I cannot thank him enough for handling our commercial insurance. Not only is…read morehe very responsive, he is very detailed and follows up. We increased our coverage and our premium dropped significantly. Highly recommend!

Jim and his team are absolutely superb. They provided both my auto and home owners policies. Jim…read moret'also took care of my new construction home owners policy. He serviced my policies for a little over five years. I moved from Nevada to Hawaii and his team helped me in a very timely fashion to transition from state to state.

It's truly disappointing to watch a small business crumble from what was once a well-run, attentive…read moreoffice to one that can't even deliver the bare minimum in service. I don't take pleasure in leaving this review, but Jim Tatro's State Farm office has become just that. Jim used to be actively engaged, backed by a capable staff, but those days are long gone. Now, it's a constant game of reaching voicemail, dealing with a revolving door of new faces, and having emails ignored or mishandled. What's worse is that I can't even trust the information they provide after repeatedly receiving incorrect details about my own policies. I believe in second (and third) chances, but there's a limit. What finally pushed me over the edge--and ultimately led me to move all my policies to another office--was a simple question about whether my auto policy would cover me in Canada. I emailed them, only to be told by Jim's staff that coverage extended only 50 miles across the border. This struck me as odd since most major insurers cover Canada, so I followed up, asking them to confirm. They assured me Jim had 17 years of experience and knew what he was talking about. Skeptical, I called a non-State Farm agent who confirmed they could cover me for a month in Canada but encouraged me to double-check with my State Farm agent. So, I reached out to three other local State Farm offices, all of which actually answered their phones and told me unequivocally that State Farm policies do cover trips to Canada. I relayed this back to Tatro's office, only to be told again that I was wrong and they weren't budging. Finally, I called State Farm corporate, who immediately confirmed my coverage and expressed concern that my local agent was so misinformed after 17 years in business. Even after this, Tatro's office still insisted corporate was wrong. Unbelievable. At my wit's end, I suggested a conference call with corporate. They hesitated but eventually agreed, and right as we're about to get on the call, they suddenly admit, "Oh, we actually spoke with underwriting, and yes, you're covered." I was livid--an entire day wasted on a basic question they should've known the answer to. That was the final straw. I realized it was time to pull the plug and leave this train wreck of an office for good.

We recently needed to switch away from CSAA insurance for our home and autos after several years…read morewith them. The wife wanted to go with only on of three companies she had the best experience with her law clients after decades of claims processing. We settled on State Farm for the best pricing and service as well as them having a record of treating customers more fairly if a claim is needed. I called the Tyler Drake Office (good reviews) and a nice intelligent, upbeat lady named Breana answered the phone. She collected some simple information and proceeded to get right to work on a quote. Several times I either called or emailed with questions, and she got back to me quickly. Often within minutes! I never felt rushed to get off the phone. Although we could have done everything remotely, we went in to see her to complete the final insurance submission and within minutes we had new policies. We were totally impressed and couldn't have expected anything better. We got better pricing than other companies and are confident if the time ever arises that we need to make a claim, they will be there for us. MUCH thanks to Breana and the office for superb work.

He took over an office I have been with since I received my drivers license. It's been almost two…read moredecades working with this office. AS SOON AS this man took over. It's been terrible. My rates have skyrocketed. I got into an accident where I was the last person in a five car pile up. When I got out. Every single person reassured me it was not my fault and that another vehicle ended up going into oncoming traffic to be able to pull over and switch drivers (weird.. absolutely). Do you think they did any sort of investigation? Nope. Just said I was cited. So I was at fault. Now they are telling me they are doing a "non renewal" for two "accidents". One being a fender bender that was my fault but, I didn't even get my car fixed over. The second. Not my fault... but, they treat people like they're "burdens". I wouldn't trust them. This non renewal is truly a blessing. The only reason I stayed with this office was because my dad died and I was on his policy when it happened. They don't care about anyone but themselves and their paychecks. RUN!