Holidays Autos customer service absolutely stinks. Booked a car, rental desk wouldn't accept my licence saying it had a crack in it when it was perfectly legible. Other rental company's would accept but of course we're double the cost as then captive audience. The chap on the phone from Holiday Autos could barely understand English asked him to cancel the booking so we would at least get a partial refund which he didn't do so now I have ended up paying for two rental cars one of which I didn't even have! I would never use Holidays Autos again and reccomend you do the same. Appalling company appalling service far better to book direct with a rental company as you are better protected. Have heard if your flight is late they cancel your booking too. Rip off con artists please DO NOT USE read more

Horrible experience. They are a scam!!! Booked online, on their website. Arrived at destination, the terms and conditions were changed and I was charged extra (CAD 190) on location. I complained, Holiday Autos's reply: not our problem... They are such a scam!!!! When queried, Mr. Karan Partap, Manager of Routes Car Rental (the company on location), acknowledged that these modifications had not been reflected on the website at the time of booking. In addition, the vehicle I received was in an unsatisfactory condition: the interior was noticeably unclean, and remnants of white plastic were evident on the exterior in multiple locations, suggesting inadequate attention to both quality and service standards. I find this conduct unacceptable, particularly as it contravenes the signed agreement and violates applicable consumer protection regulations. read more

Avoid this company I paid around £200 adding on extra money for insurance to rent a car for a few days. The whole experience was absolutely shocking. I arrived at the airport with instructions to meet at the desk in the arrival terminal, when I got there I was told by a member of staff that hasn't been the case for a long time and I need to get a bus to go to the car hire. I arrived and then told I couldn't have the car due to not only been driving just under a year but guaranteed me a full refund. I was stranded at the airport then already money down as I had to get a taxi there. I contacted them via webchat straight away, it was a bot who wasn't helping at all. I then emailed them, they said I need to go onto the webchat to raise a complaint. Now they've got back to me saying I can't have any money back whatsoever not even for insurance. They said if I contacted them before the pick up time they could've done something which doesn't even make sense? I'm a young girl trying to make ends meet I needed this car as mines broken and I'm a student nurse trying to get to placement to get my hours in. There's been absolutely no compassion whatsoever, it's been pointless and it's disgusting. How can I not get insurance money back at the very least for a car I never even picked up? Make it make sense. Being told conflicting things as well by the staff member at the desk. read more

Terrible when things go wrong. Connected me with a company that had multiple failures and couldn't take credit cards, wanted all cash up front then cancelled the contract. Cost me hundreds extra to go elsewhere at no notice. Holiday Autos ignored my initial contact from holiday and weeks later are still refusing to refund their commission fee. I won't use them again read more

sean paisley U.K. don't use this company refused a refund for car hire i didn't receive due to credit card deposit not authorised at hirer desk so had to hire from a different company at the airport.holiday autos were no help whatsoever and refused to refund despite extra hire insurance taken out lost full amount of £180 pounds absolutely rubbish company don't use them so unhelpful and unprofessional read more

Beware!! Holiday Autos was not transparent about a rental car being limited to certain areas within a country, and when I got to the car rental company they told me it would cost ~$1500 to use the car as planned (originally booked for ~$500 with unlimited mileage). I tried to cancel with Holiday Autos, and they told me they would not refund any of my booking because this information was already (hidden) in the terms and conditions... so I GOT NOT CAR, AND THEY STILL KEPT ALL ~$500 MY MONEY! Terrible company, terrible customer service. read more

Terrible experience with this company. I booked a rental vehicle in December and paid the full amount for one week. Two days before I left for holiday I was sent an email to check in on line for a speedy retrieval of my vehicle at the destination. When I arrived at the destination, I was informed that my vehicle has been cancelled by Holiday Autos and they had no vehicles available for me. I was with my elderly parents, two sisters and 5 year old nephew. When I contacted Holiday Autos they were very unhelpful and left me stranded to find a vehicle in peak season for 6 people. In subsequent correspondence with them (since I have returned), there has been no apology, no compensation and after 3 and half weeks of being home I finally received the amount I had paid in December. I had a horrendous experience with them and would NOT recommend anyone to use them. read more

Dreadful. Arrived at Ecovia desk at Florence Airport 1 hour and 45 minutes after booked time. Man at desk said that, since I was late, there was no car. He kept repeating I had to speak to my agent - Holiday Autos. The phone connection was rubbish (it always is with HA) but I could make out that I would get a refund of my £337. My husband paid 800 euros for a last minute car. When no refund claim form arrived I rang HA again. This time they said there would be no refund since I was late. I've tried complaining to HA online and by phone (a big mistake, they grind you down with irrelevant process explanations) but no sign of getting my £337 back. read more

Terrible service! My flight got cancelled on the day I was supposed to pick my car up but because they have a cancellation policy of 48h before pick up; they will not refund me my £332 I paid for a week in France. Credit card won't refund me travel insurance said not covered. Outrageous thieves!! read more

Worst car rent site u will deal with search by google u will find all negative and real review This site is not clear in policies and amount deducted u will end up paying more than twice the value In airports like Dubai and Sharjah there are rent car much cheaper book from them directly or if u need to plan ahead book form their sits itself don't use any third party as holiday autos read more

Go somewhere else. I'm pretty sure they're just scamming people. I showed up 1 hour late due to a flight delay and was informed that they didn't have any cars left. Not a single one I could rent even for a higher price. I had to go somewhere else for a rental car and when I asked for a refund, I was told I was a "no-show" even thought I arrived at the counter and engaged with the customer representative for hours to try to get a car with this company. When I contacted them they declined to provide any sort of refund. I'd recommend going somewhere else if you anticipate any delay in your flight's arrival. They're not willing to help if something happens, from my experience. read more

Worst experience ever with any company in my life. Arrived 1.5 hrs later than expected due to flight delay to find out this company had CANCELLED the car booking and had TAKEN OUR MONEY. Offered no help. Awful. Ruined our holiday. AVOID! read more

Terrible Company!! They gave me the car with half fuel tank full and when I returned exactly at the same label they charged me 83$ penalty! DO NOT USE THIS COMPANY!! read more

I had a flight delay that would have me miss the pickup time. I communicated this as soon as I knew to them on What's App as this was a listed method on their website. i explained that I would be delayed and gave the flight umbers as they changed. when I finally arrived at the rental place my booking had been canceled yet still charged. I had to rebook and pay again . Even after showing them the message thread the denied me a refund . Rip offs , not worth the savings they offer . read more

Holiday Autos - Car Rental Near Me - Addlestone, SRY

Horrible experience. Avoid at all cost! Don't protect the customer when the rental company is trying to rip you off! We rented from Europcar trough Holiday Autos for $165 USD for our vacation in Mexico. Europcar told us if we want to decline the CDW Insurance, we must pay a fee (not an insurance ot taxes but an additional fee) of over $360 USD. The contract clearly states that I can deny their CDW but does not mention anything about an additional fee if I choose to do so. After spending 40 minutes international call with Holiday Autos, I was advised just to walk away and file a claim with Holiday Autos. It was a big pain to file a claim trough their automated chat bot. After going back and forth with multiple phone calls and email, they came up with all excuses to make it look like it is my fault that I didn't pay and that's why the car was not released to me. Absolute scam! read more

Horrible service and FRAUDULENT at best. We made an original "mystery car" rental 4 weeks ago with Dollar Car Rental in SFO through Holiday Autos. In the booking it fully states a free additional driver is included, along with sales and tourism taxes. It is also a mystery vehicle that would comfortably seat 5 people and 3 suitcases. When we showed up to the desk very late in the evening for our pickup, we were given a pickup truck for 4 people, with no room to safely secure our suitcases. We then had to upgrade on the spot. They also would not provide the additional driver for free, as per what was advertised - stating that it was not their issue there were discrepancies on the third party payment platform. Lastly, they will try to upsell a $59 unlimited toll pass for the week, which really isn't necessary if you aren't intending to drive a lot while in town. They took a $289.95 USD booking and made it $754.59 USD... we could have easily found a new booking for under $500 USD with a premium rental company! BEWARE AND STAY AWAY IF YOU WANT A SMOOTH TRIP!!!!!!! read more

Beware Holiday Autos. They sold me a low priced rental that I found through Expedia. I purchased it, and it ended up costing me triple the price. The car rental agency in Mexico required insurance, unless you could show proof of insurance. I showed proof of insurance. They still told me I could not get my car without paying. Numerous customers in the Mexican car rental agency were facing this problem. Many received refunds from the website where they purchased their rental. Holiday Autos refused. My family calls them Ruin Your Holiday Autos. Don't believe Holiday Autos low prices. You will end up paying more. read more

Wish I had seen these reviews because I got scammed in a very similar way. I paid in advance for my rental and when I went to pick it up the desk required either ~400 euros for their special insurance. I got on the phone with my credit card companies to assure myself and the people at the desk that I had coverage, but they wouldn't give me the car. After wasting ~2 hours, i booked a car directly from another provider without needing extortionist extra insurance and drove away. I was unable to get a refund, and Holiday Autos gave me a long runaround when I tried (wasting even more of my time) I would book directly with only reputable rental car companies in the future read more

I would rate them with negative stars if I could. When I arrived in Mexico they tried to charge me an additional 5x what they initially said the price would be. We were stranded and had to piece it together with Uber since they are deceptive referring to BS fine print and not taking reasonable forms of payment. HORRIBLE experience and subsequent "support" from the company. read more

Booked a car at Sixt through them. Paid for insurance coverage through Holiday Autos, and thoir site said "The car hire supplier may ask you to purchase excess insurance at the desk. You should not need this insurance as you are covered if you add our Damage Refund Insurance." However at the counter I was told I'd have to pay a deposit of $3000 to rent the car!!! Then when I canceled the rental through Holiday Autos, they charged me a $59 "cancelation fee" for a car I never was able to rent due to their deceptive lies on their website! Avoid this company at all costs!!! read more

If I could give zero stars I would. Our flight was canceled for new years, I called immediately and repeatedly to cancel our car rental and no one answers the phone and voicemail is unavailable. When I was able to use the "chat" feature, I was assured my rental was canceled and going to be refunded (over 45 min spent) Assuming it was taken care of we went on with life, only to find out they had charged us. I then spent 1 month with the worst customer service I have ever experienced, giving our flight details over and over to different representatives to have it escalated up and be denied a refund. Even though we did cancel before. This place is such a scam and completely impossible. We travel every year to Puerto Ricoand this was the worst experience yet. I was told by a local that they were a terrible company and should have listened. Insult to injury of a disappointing cancelled trip read more

I booked a car rental for which they indicated the total cost at the Hertz counter in Morristown, NJ, USA would be $593.66. All of Holiday Auto documentation looked good and they also assured me (via What's App) that the cost was inclusive of all fees etc. When I finally able to view my booking on the Hertz website, they indicated the cost of the one week rental was going to be $1068.69. Needless to say, I am glad I check the Hertz website ahead of time. read more

SCAM and FRAUD! DO NOT RENT FROM THIS COMPANY! They have NO control over their car suppliers in other countries. And NOT willing to taking any responsibility / action when there are issues. Lately I booked a car and paid online at Holiday Autos, and they provided a Thailand local car supplier called 'ASAP Rent a Car'. The local car supplier required a deposit when I collect the car. I paid, used the car and returned it on time and without any damages. The staff checked the car on site and said all ok, and promised they would refund the safety deposit to my credit card. But they never did. So after returning home I of course asked Holiday Autos for help but Holiday Autos DO NOT CARE. Kept saying their supplier already did the refund and side nothing they could do. But at the same time refused to send me any proof or record of the bank transfer etc. Couldn't even provide a transfer date but kept saying they already refund. A ridiculous company that took customer money and hide. DO NOT USE THEIR SERVICE! read more

Basically Thieves! I booked a car through their site and then canceled the reservation. I received a confirmation email from the car rental company confirming that the reservation was canceled. This was a month before my reservation date. Holiday autos sent me a reminder email less than 48 hours before the booking saying that the booking was still active and I needed to cancel before 48 hours in order to get a refund. I canceled again, but it was an hour late for the cut-off. I contacted their customer support and showed them the email confirmation from the rental company confirming the cancelation a month ago. Holiday Autos said they didn't care and would still be charging me despite there being no reservation according to the rental company. Since this is the case and I would have to pay anyways, I asked for the reservation to be resumed. They said, no they wouldn't do that either. So basically I pay for a reservation that doesn't exist and they would do NOTHING to assist. This is basically stealing money. Customer service was completely unhelpful. I would steer clear of this company. They are crooks. Date of experience: April 04, 2023 read more

We rented through their website and booked a car from Centauro upon pickup, they refused to give a car to me because I was planning to travel to an island. Centauro told us that they note this in their cancellation accordingly instead they noted as a 'No Show'. After writing to Holidayautos customer services two times, they still refused to refund us. read more

I've been going home to Ireland for 25 years and have always rented a car. This year I booked with Holiday Autos but when I went to puck up my car from the Flizzr counter at Dublin Airport they said they'd only take credit cards, not my debit card. I spent half a day searching before getting car from Hertz. Holiday Autos took 1000 euros from my account and refuses to refund, though I never got my car. They ignore all messages and protests. A bunch of crooks - stay well away from them. Dr. David McNeill (Tokyo) read more

I could not be more disappointed in the service we got from Holiday Autos. When we showed up they literally DID NOT have the car that we had paid for. I waited hours on the phone to talk to customer service and they didn't give me any money back whatsoever. Hundreds of dollars down the drain for literally no car and terrible service. read more

My very recent experience with car hire booked direct with a hire company convinced me more than ever that Holiday Autos is no longer fit for purpose. When this company began in the 1980s, they offered the best price deal in various European countries, plus collision damage waiver reduced to zero if you paid about £30 extra for the whole booking period. I used them a lot over the years. This is no longer the case. A couple of years ago, I was told Holiday Auto's own CDW option was not available for certain rentals and that I would have to switch to another hire company, which was far more expensive. Last year, I needed to extend my car hire booking because most of France was on strike and my flight home was cancelled. Holiday Autos told me the booking could not be extended 'because it had already started' and suggested I leave the car at the airport as planned, walk the 14 kms to the nearest railway station dragging my luggage (the airport car hire desks were closed and the airport bus also on strike) and attempt to hire another car at the station. The final straw was receiving an email a couple of months ago from Holiday Autos offering 20% discount if I booked by a certain date. I clicked on the link, then went into the Holiday Autos website as a new customer and using a different browser. You guessed... the latter route was cheaper. I've just returned from France later than planned and via a different airport due to hospitalization. The local car hire company could not have been more helpful. They simply extended the booking at the same offer rate and quoted a reasonable extra fee should we have to take the vehicle back to a different airport. Unfortunately, Holiday Autos has become a total irrelevance, so just book direct with the company of your choice. read more

Booked a car for 36 hours at a cost of £415. Arrived on a flight, delayed by 30 mins - the provider had shut up shop and gone home. We ended up paying over £400 for taxis during our trip. NOT A PENNY REFUNDED! They do not ask for flight details, suggesting they're not necessary. Clearly they are. With other suppliers they leave keys with another agent if they go home, that didn't happen here. An agency like Holiday Autos should add value, they actually take away all value. Awful, will never use again. read more

Turned up to this booking and told that my car reservation had been cancelled and they were completely fully booked. No refund. $600 out of pocket. Never use this company. read more

I wish that I could leave something less than one star. This company will do nothing but rob you. I made a booking over almost $1,000 and there was no car and I was refused a refund. After months dealing with customer service I have been told that making this booking was my mistake and that I will never receive this refund. Absolutely do not ever book with them. read more

Booked a car to collect in Slovenia. Sunday afternoon collection on an industrial estate and the local collection office was closed. Phone numbers for the local contacts, the airport and Holiday Autos in UK were not picked up so had to rent from another source. Upon returning to the UK and forwarding a detailed report with phone records and photos they have ceased to respond to me in any way. The may respond on sites like this but they don't actually do anything. Even an apology might be nice. These guys are shysters and I would advise everyone to dodge this bullet. read more

Terrible Hire Company, did not provide a car, they took £400 and no refund was provided. TOTAL SCAMMERS! Now in the process of taking this company to court. If you try and call their customer service line you will end up paying premium line rates at almost £1.00 a minute so they can make more money of your complaint. Do not hire from this company you have been warned. read more

Treated with utter disrespect and contempt! They don't really have a customer care department, more like a customer fraud department.... (would give 0 if possible) A problem with a booking, caused by the car being unavailable when I went to pick it up, led to our booking being cancelled. No refund and we had to pay a much higher price to re-book! read more

Avoid at all costs! They took the booking and cancelled after two weeks few days before the actual hire! They offered me 200% more expensive hire instead and waiting time of 25 days for my money!!! Now I have to pay more for the hire closer to the date and I wish I never found them!!! Avoid!!!! read more

Total scammers. Booked and paid for one week car hire in Malta on line. Could not pick up car at the time they arranged (10am) on the day that we arrived as it was 1 hour before we landed. After transfer to hotel and booking in, walked to collect car at 1pm to be told that I was too late and the car was let to somebody else. The office hours were shown as 08.30-15.30 (Budget car rental provider) so automatically assumed could pick up any time after 10am. Did not get car and was told I would get refund after e-mail complaint. They took 3 weeks to investigate and then rejected my claim for any kind of refund.Holiday insurance company now attempting to retrieve my money. Use this company at your peril. !!! read more

Holiday Autos is a scam. I booked a car on 11/17, got an email they would let me know once confirmed. Then I received an email the following day telling me there was a problem and it didn't go through. I called my cc company and there was actually a pending charge from them, "Cartrawler". I called and spoke with customer care with my credit card company and provided them with the approval number, he denied having any record of it and could not connect me with finance until the next day. After being on the phone for over an hour and panicking over not having a car reserved, I agreed to rebook another car and apply my payment. Instead, THEY CHARGED MY CARD AGAIN, overdrawing my credit card limit. They apologized and promised the finance department would call me. I was on the phone over 2 hours. 11/19, shocker, no call. Instead, I wake up to an email that they TRIED TO CHARGE ME A THIRD TIME, it didn't go through since they already overdrew the card. I called again to beg them to remove the hold from my card. They insisted they did not know the merchant ID number, the manager didn't know the number, and they could not connect me with finance. 1.5 hours later no resolution they told me I would get an email. Finance is "investigating " the issue, and said they will let me know if I'm due a refund. After almost 4 hours on the phone, 3 emails with screen shots, they still can not take 5 minutes to call my card company to remove the hold. I'm traveling in 1 day and have no available credit to book a car if I can even find one now. Thank you for ruining my week and likely my entire vacation. Do not waste your time with this evil incompetent company. This issue has still not been resolved. read more

Appalling, a disgrace, OR: How to go from Excellent to Appalling in one simple move. I have used Holiday Autos a number of times and always received excellent service, but like any company, (Insurance companies especially), one only finds out how good a company really is when there's a problem. How well do they deal with it, acceptance of responsibility, apology, speed of action, satisfactory conclusion. This company, over one, in my view, straightforward problem, failed on all counts. In fact, it was worse, performing the most unforgiveable lack of action by, at the end, ignoring the customer altogether. In short, I booked a car for a month through Holiday Autos, paying some £18 extra to receive a specific model rather than a, 'This or similar' model. (I have a bad back so booked a specific model which I knew from experience had a reasonable seat). Such car was not supplied and with no immediate possibility of obtaining one, there not being one available, I was forced to accept another car. I contacted Holiday Autos by email on arriving at our hotel but was met with intransigence. Nothing could be done until after the end of the holiday when I should send them all paperwork. I could forward paperwork at the time then but with no access to a printer this was impossible. I pointed out that they could easily access the paperwork via their own website with my reference number. No effort made to do so. I also pointed out that as the car company was a large one with quite a few depots around the island, immediate contact could produce the correct car. Holiday Autos would not do anything. Worse than that, they tried to pull the old chestnut of trying to insist that it was up to me to pursue that line as my contract was with the car hire company, not with Holiday Autos. Wrong, dreadfully and legally wrong. Contract with H.Autos, paid H.Autos, paperwork from H.Autos. Did I book direct with the car hire company - No. I wrote, with relevant paperwork attached, after return from holiday. Beyond the pail, the unpardonable, inexcusable sin. Holiday Autos ignored me. No reply by any form of contact. The inaction and unacceptable conduct of this company throughout the problem is the issue, and they failed miserably. I shall never use the company again. I do not whinge on the internet. If I do find unacceptable service or product supplied, I simply do not use this company again. No adverse comments. On this single occasion, I feel an adverse comment is merited. read more

This company just tell you a pack of lies, promise to try to sort a problem, tell me they will ring, do they do any of them - NO We hired a car 16/7/16 for 5 days, the first booking I made a mistake and put the car in my daughter's name, received an email from Holiday Autos two days before we went that a deposit of 1200 euro would be required, so I had to rebook in my wife's name - unfortunately I'm too blind to drive. Every thing seemed to go well - went to Record Car Rental in Alicante Airport - the first problem they wouldn't accept my Insurance Excess Policy, I took out in UK, so had to have theirs, we paid for a full tank of fuel and was told we would be refunded if returned with 1/2 tank or more - we returned with 3/4 tank! We did very little mileage as we only had 4 full days in Spain, so most of the time we spent by the pool, when we returned the car - no damage - 3/4 tank of fuel - 500 Km at the most - we were told the refund for the fuel would be done within 2 days! The whole hire was pad in advance, and but my wife was shocked to see they had charged an additional £252.28 to her credit card - without her knowledge or authority - this is the problem when they have your card details, plus she has never received a refund for fuel! This problem we have been trying to sort with Holiday Autos & Record Car Rental from Castellon Spain since the end of July - she has been promised a refund was made directly to her card - it never arrived - Holiday Autos then stated they weren't doing a refund, you never get replies - even when they say they will, ask for more information and copies of documents by email - using an email we had sent them, with the documents attached - they just find ways of not repaying fraudulent with-drawls from your Credit Card, will not help even when they told Trip Adviser they would - when I put the same information on their site. WHATEVER YOU DO NOT USE - HOLIDAY AUTOS AND RECORD GO CAR RENTAL FROM CASTELLON - THEY RIP YOU OFF - PROMISE TO GET THINGS SORTED - GIVE YOU A PACK OF LIES - WASTE TIME - KNOWING THEY WON'T EVER REFUND YOU, AND HOPE YOU WILL GO AWAY!!!! read more

I just want others to know that this company do know that this company do not rent direct, they act as agents so you are subject to the hiring companies terms & conditions. I recently returned a car with a full tank of fuel and got charged £60 for pleasure of doing this as I had 'pre paid' for a full tank of fuel. I will never use this company again and I would urge anyone reading this to beware of added charges. read more