Do Business With At Your Own Risk: I reserved a car seat and stroller from Baby Chicks for a week…read morelong trip to the Keys in early May. Per our agreement, the car seat would be dropped off at the rental car desk and the stroller would either be there or at our hotel. All upfront communication was smooth. The car seat was not at the airport and it took me an hour to get in touch with the owner. By that time we had rented a car seat from the rental car company. Apparently, an "employee" was supposed to drop everything off and failed to do so. Yvonne offered to refund my charges and still rent us the stroller for the week. I appreciated her offer and agreed to those terms. Fast forward 6 weeks and she still has not refunded my money after asserting she would do so in email. Additionally, she provided documentation to Amex showing that her charge was legitimate (I was forced to dispute) even though she said she would refund the money. At this point, I felt it was necessary to go on record about working with this company.

We had a software problem as I was trying to rent two bikes to the point I left their shop. I…read moreposted a negative review here. The owners, Dave and Denise, were on top of it and called me. They delivered our two beach riders within an hour. I am sure they will work all the bugs out of their software. Next time I will be more patient in the store. If you are here in Marathon they have a bunch of fun stuff to rent at an affordable prices. Last post I said Good Luck sarcastically, this time I mean it in the best way possible. Good Luck Guys

Rented e bikes yesterday, they were great condition, fast, and comfortable. They lasted for 65km…read morewith still some charge left!! Dave was great at explaining the bikes. Highly recommend! They delivered and picked up the bikes too, highly recommend!!

Chris in the tool repair department was very helpful, knowledgeable and went above and beyond to…read morehelp us. Thank you very much! We will be back to buy from them thanks to Chris.

Doc was super nice and heloed me find exactly what I needed. At the Key West Eaton Street store…read more I'll be in soon for more plumbing advice. Oh. Yeah and the key dude was cool toom

Let me start by saying I am 100% grateful that we have a Home Depot and don't have to wait for…read morethings to be sent by mail or drive to the mainland for stuff. They have a good selection, and you can order almost anything you need to be shipped to the store and then pick it up. Prices are competitive without that "extra cost" that seems to get added by a lot of businesses because we are so far from the mainland. (I get it, transport here is expensive!). When I place orders they call me to tell me they are ready so I can come pick them up. The two downsides are: 1) the app. If you do curbside pick up with the app, no one brings it out to you. You have to go in, wait in line at customer service, and pick it up yourself. And 2) usually when you go into a home depot the people who work there know a lot about the tools and supplies and how to use them. It's pretty clear that some employees here don't do any of their own home improvements. However, the employees will go out of their way to help you and are super friendly. So that's a huge plus. Just know that you have to come already knowing every single little thing you'll need for your job, including sizes and types, since you won't be able to just ask the staff what else is needed to change the faucet in your sink.

Ken in customer service bent over backwards to make my experience great Others blew me off but he…read morecame through

The first place i head to in Ross is the shoe section. There were Soooo many gems in this Ross. But…read moreI still walked out empty handed because none of the shoes that I wanted could fit me . The prices were perfect. When i looked online for my size in said sneakers, the prices almost tripled and doubled on some. Also, I saw a lot of female sized sneakers on the men's side. Stockers should do a better job with that.

The only Ross on the island. The staff were helpful and we found what we needed and more.read more

Very knowledgeable staff and if you look from the outside it looks like a small store but once you…read moreget in there, they've got a lot of items to select from. Very clean well stocked, pet friendly just a nice place to stop if you need something.

Writing a review specifically to counteract the negative reviews which seem to reflect poor…read morecustomers, not poor customer service. I've been in this store about five times for different reasons each time. They have always been helpful and friendly and explained things I wasn't sure about or helped me find things that were very well hidden in their tightly packed--very well stocked for its size--store. Twice I have found things here that the other local stores did not stock. Side note: All three hardware stores on BPK have been nice and helpful.