I am not one to write bad reviews, I tend to let bygones be bygones, but I'm left with no choice…read morethis time. I have to be honest, I'm quite shocked over this whole situation. I went into Alexlar after making an appointment over the phone with one of their stylists. For the appointment, I brought several reference photos, including one of myself from a few years back when I had a similar haircolor ,and ones that included what I was looking for in terms of color and style. I expressed to the stylist that I wanted as little of my length cut off as possible, but I understood that it needed a healthy trim as I hadn't been to a salon in some time. The stylist explained that to achieve the color I wanted , it may take a few sessions. I was disappointed to hear that it would not be done that day but I accepted that in good faith and with trust. After 3.5 hours getting to the end of the appointment, I asked for a blow out which I also didn't get, I got coils. I assumed, with hope and dismay, that once I relaxed my hair I would be able to appreciate the final product. This is what I was left with. The cut is embarrassingly uneven, I am mortified by the length of my once long hair that I felt very attached to, and I didn't even get to leave with the color I wanted to top it off. I called the salon immediately the next morning and expressed that I was in shock by my hair. The owner did ask me to come in to take a look at it and I accepted. I went in a few days later to speak to the owner. We discussed the situation, and she offered to cut my hair evenly, but I didn't feel comfortable with the salon cutting my hair again. I also expressed that I didn't feel that I got to leave the salon with /anything/ that I went in for and on top of it I had lost sooo much hair and length that could not be remedied. I also did not want to come back for the rest of the previously mentioned "process" for color because again, I do not feel comfortable. The only resolution that I felt was correct was to receive a refund, which to me would go to getting it fixed by a salon that I can trust, and go toward extensions to just try to recover what I lost. The owner denied that request, with the exception of perhaps $20 out of my almost $200 that i paid, which I refused. She also offered me some hair care products including for hair growth, and I declined that as well. She assured me that my hair would grow back but that just doesn't feel comforting when the only reason it's so short for me in the first place is because of this. I will say that my stylist was incredibly hospitable during my appointment and seems like a very nice girl, but I'm beyond disappointed by the whole experience, frustrated, and not feeling very good about myself. I'm feeling confused and discouraged that I'm left with a final result that I'm embarrassed by and out so much money, also shortly before nice weather, vacations, etc. I'm just giving a warning to others because I would feel very bad if this happened to you too and I didn't say anything. They don't seem to have Any sort of satisfaction guarantee and I am regretting not knowing that ahead of time.

They made me an appointment right when I called for the same day Keri did my hair and it turned out…read moreAMAZING I got blonde highlights and I love it definitely recommend them

Thank you Colleen for your outstanding work not only did you nail exactly what I wanted but you…read moretook care of me every step of the way. You guys, I am a picky New Yorker and I just found a gem of a stylist. I'm beyond happy. Colleen took her time and her exquisite techniques blew me away. I'm getting compliments left and right. What a relief to finally find someone who just GETS it. Btw, they give you wine too. Or coffee or water. Big city vibes and I'm here for it.

My daughter just got a color-blend peek-a-boo. Beautiful! Darnell did an excellent job! We WILL be…read moreback!

A wonderful experience Wally is considerate and listens to what im looking to obtain for style and…read morecolor..Everyone who works there is also very friendly ! Amy is terrific ! Thanks Wally for caring..

I have had numerous appointments with Lisa and she calls about 20 minutes before the appointments…read moreand cancels. Or I pull up in front of the salon for my appointment and the building is locked. Do yourself a favor and go somewhere else. Any place else is better.

I have been going to Lisa for a few years (I started seeing her while she was at Sapphire). She's…read moregreat, really nice and fantastic with her shears. She does a fab job on my hair everytime I see her. She also did my wedding makeup and did a terrific job. Reasonable prices and her new shop is nice looking. I haven't had any spa services there yet.

This hair salon has a really great atmosphere & friendly staff. I received highlights and cut from…read moreHolly. She was great! I'd highly recommend this salon. Not to mention they have the best prices around.

I called for an appointment and they never called me back. I stopped by their salon to introduce…read moremyself and to see if I could get an appointment. I was treated rather rudely. Stylist was working on a client would not take the time to even give me an appointment. She told me that she wouldn't have one until the end of August and she would call me because I left a message. I've heard nothing.

Great service ! I walk in the bldg for my appointment and I…read moream immediately welcomed and checked in ! Very friendly .. beautiful surroundings .. Jen M is so friendly and talented ! I love getting my nails done here !

Very reasonable prices. Unique atmosphere and very respectful staff definitely going backread more

terrible customer service. can't schedule appointment. Never received a return call. Not sure if…read morestill in business. Have to look for someone new.

Jimmy is the best around. Have been going to him for used and I don't trust anyone else with my hairread more