Stay away from here!!! Drugs and bugs and the front desk is rude as if they are part of the ugly that is going on there. I tried to escalate it and was very disappointed in the way it was handled. read more

The filthiest, most disgusting hotel I've never stayed in - because I checked right out. We were offered a different room but it didn't look any better. Only one of the two elevators was working. Since I am able bodied I had no issue going down 4 flights of stairs. Check out those photos - I am not entering my house in the shoes I wore there. read more

See all

Pick somewhere else. You can get better value nearby. It's worth paying a little more for basic cleanliness. Hotel is filthy and staff don't care. As soon as you walk in the door you can see it. Stained carpet in the lobby. Dirt on the elevator floor. Dirty socks on a table in the elevator lobby. In the room: Stains on carpet and not vacuumed. Broken dresser. Rusty bathroom fixtures and ventilation fan not working. Some kind of goo accumulated on ground next to the mini fridge. When we got up in the morning we saw a dirty footprint on our sheets. Bathroom was missing towels. Only had hand towels and washcloths. Had to go to lobby to get towels. The fire alarm was going off and resetting all night too. So on top of the grossness there was barely any sleep. And from a safety standpoint I was scared because there was no direction given. Pool broken sue to maintenance issue. Important to us as my wife has orthopedic issues and jumping in the pool after a long day driving is great for her. One of the ways we pick hotels is if they have a pool. All in all, the worst IHG hotel experience I've ever had. read more

See all

By far the cleanest hotel around. A must stay if you are ever in the area. Breakfast is better than most, plus they even add french toast on Sundays!! I can't say enough about the staff. Everyone is so nice!! If I ever get the chance to be in this area, this eill be my 1st. Stop!! read more

Do not come to this Holiday Inn. They are severely understaffed, will not clean your room, have broken non-functioning items in the rooms and they are not servicing the rooms. You are better off in the worst hotel in Lima rather than coming to this Holiday Inn! read more

Beware of undisclosed fees!! I picked this hotel due to the rate I found on Priceline and the fact they are pet friendly. I checked in and everything seemed fine. The hotel was clean except for the carpet that is badly needing replacing. The next morning I had a note slid under my door that there was a pet fee ($25) and a parking fee ($7). I was told by the front desk I was charged these fees because I used Priceline and I would not have been charged if I went directly through Holiday Inn (and presumably paid the same amount with the fees). At no point in time was I told there would be additional fees prior to or even at check in. My recommendation, go a few doors down to the Country Inn and avoid the Holiday Inn in Lima, Ohio. read more

Very nice hotel....along the theme of the HIX but minus some of the flare. The restaurant has limited hours...will try them tonight. Wait...no pool or spa...... an observation for management: business travelers really appreciate a nice and comfy room, and while the fitness center is...okay...a cool pool or hot tub to soak in would have beem very welcomed. This hotel is very nice, but there needs to be a little more in comfort to warrant the rate and to earn more stars. read more

Everyone was Helpful and Pleasant here . Stayed 2 days for UNOH Graduation. This location was perfect and convenient to Main streets , Veterans convenient center , and places to Eat . Also the near my Fair Grounds Truck event , ( Which my family would have love to watch). Katkrafty from California read more

As I sit here, I think about how awful the internet is. It may be the worst wifi I have ever used. The rooms are decent, clean enough, and decorated just fine. There is no shortage of outlets in the rooms. I ate at the restaurant and while they have a decent beer selection, their food was mediocre at best. I ordered a black and bleu burger. They did not ask me how I wanted the burger done (which, to me, indicates a lack of quality). The burger wasn't quite burnt, but it was close. There were crusty burnt bits that I didn't enjoy. I ordered fries with my burger. I like to dip my fries in mayonnaise, but the mayonnaise they gave me was actually so tasteless that I used Heinz 57 ketchup (which I despise because it is full of high fructose corn syrup). I should have ordered the salad. The wifi is so bad. I had to click the "Post" button 7 times to post this. read more

My wife and I went there on New Year's Eve. We checked into our room and left our luggage there while we went to visit family. When we got back later that night, our bag was stolen from inside our room. The front desk person did absolutely nothing. We ended up calling the police ourselves to file a report. It took an additional two days on me calling, being hung up on, sent to voicemail, sent to the fax machine before I was able to speak to the manager. I would not trust your luggage or your safety at this hotel. read more

We stayed New Years Eve traveling home. Bar was slim pickings. Hardly any name brand liquor. One whiskey, one bourbon, one vodka. Really not a "bar." read more

The hotel is clean and the staff is friendly and accommodating. The hotel does have a restaurant for breakfast and dinner which is nice if you do not feel like going out for dinner. One item I find as a huge plus is the hotels location which is conveniently located off I-75 which is helpful if you are traveling from out of the area like myself. The only real negative I do have is the WiFi at the hotel which for me had some limited connectivity and slower speeds. With that being said, I did call down to the front desk to inquire if there was an issue or a work around and unfortunately they were in the process of upgrading the service at the time of my stay so there was nothing that could be done. If that is truthful then hopefully future guest will not have similar issues. Overall, I would recommend staying at the hotel if you need a place in the area. read more

I was very impressed with this Holiday Inn and Suites. The staff was very friendly, they kept the bar and restaurant open for us as there were several of us getting in late and didn't want to have to venture out to find food, the rooms were clean, they have an indoor swimming pool, which all the little kids love and a decent workout room. Most importantly is that I found the best pillow I have ever slept on and my wife had ordered us both one before we ever left the hotel. By far the best pillows! read more

We have a monthly association meeting here every month. They take such great care of us in the convention meeting rooms. Ask for Michelle or Brad. The menus are creative and change with the seasons. The biggest plus, is it's so easy for our new guests and Speakers who come from out of town to find this location. read more

I was extremely impressed with this Holiday Inn Express. I stayed for one night, on a Thursday. They have a very clean and updated property. I ran into a small parking issue because of an event going on in the building, but th at was my only issue. There is also a cute little restaurant just off the lobby that has good burgers and serves breakfast. They were having a comedy night the night I stayed, which was entertaining. I'll be staying back at this property if I find myself back in Lima! read more

Excited to have a girls night, my sister was coming to town, but when I got to the hotel, the night was ruined. The carpet looked like it hadn't been vacuumed, there was an empty water bottle under the chair, and hair all over the bathroom floor. The lobby and bar looked nice but I'm tempted to sleep in my car. read more

Started out nice until we found a massive bed bug! Caught it and gave it to management and requested a room change, just to be put in a dirty room. Moved again, no offer of an upgrade or partial refund. No free breakfast, nothing! Which is why I am leaving this review. You would think a company would try to fix the problem, they seemed like they didn't care and that ed bugs were no surprise. Never have I been to a hotel that cost me $100 and found a bedbug. I'll go else where next time. read more