Front Desk Employee was rude over the phone when asking about receipts. She thought she hung up the phone, but instead heard her cussing out my husband, dropping F bombs about him. Unacceptable and rude. read more

Clean and comfortable, although bed was a little sift for my back & other guests were loud & inconsiderate.

$200+ a night for 2 The pool and spa we not available. The elevator down button on the 2nd floor wasn't working. I know that prices are inflated now, but I feel as though the motels, restaurants and gas stations in particular are making us pay for the fact that they suffered during covid! You know, like the rest of us had it sooo easy! The room was mostly clean but the towels were frayed and worn. The housekeepers should be taught how to make a bed ... you know sheets are meant to be put on over and under the corners of the mattress. And God forbid if they ever get the skirt thing on evenly. They have found a way to keep us from taking the toiletries. Breakfast .. we'll the hot breakfast might have been OK but the English muffins and bagels were as hard as bricks. I think motels should quit serving breakfast or offer the option of a no breakfast rate!! I don't think I can or want to afford Holiday Inns again! read more

We stayed here before Christmas when visiting my in-laws with my wife. I reserved a queen double with my IHG points and reserved a king room for her parents. Somehow, the hotel had my wife's phone number and called her to inform her of the renovations. When we arrived to the hotel, the entrance was blocked so entered through a side door. At the end, we were greeted by hotel staff who was very nice about allowing our dog to stay. Also, she gave us directions to the Festival of Lights. In the lobby, there was an inviting jar of white macadamia cookies. Plus, there was hot coffee and water for tea. We filled up before heading to the famous holiday lights. When we returned back to our rooms, we watched some TV in her parents' room. There was a big pail of some chalk outside their room. So, it kinda smelled funny just outside. Anyways, I had some kettle corn to share while we vegged out in their larger king room. Our queen double room was nice enough but my wife soon realized that the detached heating/AC unit (below the window) was very noisy. So, she just turned it off once it reach a comfortable temperature in the room. Her parents were a little annoyed with the rattling heating/AC unit since they had little sleep. The next morning, I woke up early to use the gym since the pool and spa was closed. First, I was alone so I wanted to have the TV on with the news, but there was no remote control in the fitness room. So, I searched around the entire screen edge to find a power button but no buttons at all on a large screen TV? Then, I tried using the treadmill by plugging it in since there was no power. After plugging it in and using the quick start, the treadmill belt kept on spasming out which was dangerous for jogging. So, I settled on just using the elliptical. Anyways, I went back to my room to find some ear buds in my bag for the elliptical. Afterwards, I watched some news while exercising on the elliptical. I remembered seeing the local OKC news station about why children dread visiting parents for the holidays and it made me laugh:) Later that morning, we had breakfast before we headed back to OKC. The breakfast was pretty spot on with Chobani greek yogurt as well as with the scrambled eggs and sausage patty. Her dad pointed out that the scrambled eggs were fake but it was pretty close to me. There were hardboiled eggs if you wanted the real thing. I was happy enough to make a egg sausage bagel sandwich. Plus, there was generous spread of muffins, bagels, and bread to choose from. Oh well, the Festival of Lights was better than I expected overall and the staff did the best they could. I am sure the renovations were temporary so it will be much nicer next time. read more

Ugh... an annoying experience... far too many with Holiday Inns, I'm afraid, so I'm going back to Marriotts & Hyatts for the remainder of my travels & relocation. Pros: * Price with AAA discount brought in a $10 less bill... $83 before taxes. $95 with taxes... so, use your AAA discount. * Okay room... VERY comfy bed, great pillows (4), great wall a/c-heater. * Nice toiletries... shower wall mount with shampoo, conditioner & bodywash... all mild & pleasant scent. I have very sensitive skin & they don't make me itch or rash. * Lots of towels & well lit bathroom. * Chloe at the front desk is professional, helpful & very friendly. Cons: * In-room Keurig only had 2 pods... most H Inns have 4. Not earth shattering, but after a long day on the road, I like comfort, otherwise, I'd stay at Motel 6 for 1/2 the price. * Housekeeping didn't do a Covid clean... lots of dust, fingerprints on m/w... not surprising given the complaining I heard from 3 of them in the hallways. Too bad during a viral pandemic. * Fridge hummed to the point that I had to call the front desk to visit the room. I didn't know it was the fridge, initially... just knew something in my room was loudly buzzing. She thought it might be a light. Solution... we unplugged the fridge, although she was nervous & said it would leak. I said I'd put towels around it, as I couldn't sleep with the buzz all night... she agreed & also said they were fully booked & had no other room to transfer me to, so... unplugged fridge. Too bad, as I couldn't chill my food & drinks. :( * Older room... some light switches didn't work... too bad cuz lighting was dark, shower was either screaming hot or cold... so I took a hot-cold-hot-cold shower... had to continually turn the lever back & forth. * Toilet would run & not flush, so I had to keep opening the commode to push the whatever-you-call-it thing to flush... I don't wanna be the plumber when I pay $100 for a bed & shower for 12-hrs. * Front desk agent didn't program my key card... I couldn't get into my room after hauling all my belongings to the 3rd floor, end of hall. So, I had to haul them back downstairs & back a 3rd time. She easily programmed it & apologized for her mistake, but still... at 5pm after driving for 10-hrs... glitches seem bigger than they are... or need to be. Good to know: * They do offer pre-bagged, packaged breakfasts from 6-9am... I never bother as during Covid, it's just an apple & grain bar, neither of which I eat, but it's nice they still offer it. * Nearby McDonald's & Walmart, both down the road. It was okay. If in the area again, I'd go further down the road to the Fairfield Inn, which is my normal go-to hotel for the same price. 3* out of 5. -2* for the glitches & outdated room, but +2* for Chloe at the front desk. read more

I booked an executive king suite, and paid less per night than I do for a regular queen room in Nashville. Check in was a breeze. The staff is very friendly and helpful. Apparently this place has been recently renovated, as the features in the rooms are sleek and modern. The bed we had was the most comfortable hotel bed I've ever slept on. There are fridges and microwaves in every room. The bathroom is spacious and the finishes are gorgeous. Breakfast has something for everyone-- pancakes, sweet cinnamon rolls, bagels, toast, biscuits and gravy, eggs, omelets, yogurt, cereal... lots to choose from. There is fresh coffee put out all day for guests. In the afternoon, they put out cookies. The only 2 downsides: weak water pressure in the shower, and the a/c unit was not synced to the thermostat. My husband works in the area, and I typically stay at the Hampton Inn down the road when I visit, but there weren't any rooms available when I booked. At this point, I think the next time I come here, I'll be back here instead of the Hampton. read more

Don't arrive early. This is the second time I have arrived before the 3pm check in and they refuse to let you in a room. I find it difficult to believe that a four story hotel has no rooms clean 1.5 hours before a 3 pm checkin. Again, this is the second time this has happened to me and my team. Update- they let us move to the Hampton down the street. Same owners and could check in early. read more

This was the night from Hell. First the toilet wasn't working properly. The ice makers were out of order. The power went off, and people were yelling up and down the halls. There wasn't a Kleenex anywhere, and no additional toilet paper in the room, no hair dryers. The person above me stomped around all night. Then if that wasn't bad enough, in the morning the only breakfast was instant oatmeal, and yogurt, which I kind of understand because of Covid, but there was no eating utensils, and no napkins, and not an employee in sight. I've spent my last ight there. read more

Staff was good if you could get them to answer the phone. Room service was ok after two requests put in. Room was comfortable. Was on the third floor. Stayed six nights. Out of that time the elevator was down about half the time. Not very convenient. read more

Motel was fairly clean. Pool and hotub were not working. Tile in the bathroom was very loose and Most of the grout was missing. It was raining and the window was leaking. Other than that it was okay read more

We had a great stay at the Holiday Inn Express. Our rooms were very nice and clean. The beds are more comfortable than any we have slept in at other hotels. The staff was attentive and we appreciated Loraine's help with breakfast. We recommend this hotel above the neighboring Hampton Inn as we have stayed at both. read more

I haven't even checked in and am already pissed. I have never had to wait until 3:00 check in to get my room. Then he said "well it says it right there on the door" durrrrrr. Well silly ol me can't read the sign.... read more

Holiday Inn is a comfortable enough hotel to keep my business, but the staff at this Holiday Inn is outstanding! Loraine is such a ray or light each morning in the breakfast area. This is a thoughtful, mindful, professional staff of outstanding people. When I'm in Chickasha I'm usually stressed over work, and the HI staff creates a warm, welcoming, relaxing environment. The same owners and staff are with the new Hampton Inn down the street if this one is full. Clean rooms, comfortable beds. read more