I don't usually review hotels but I just have to shout out the professionalism and kindness of the…read morefront desk staff. I stayed here two nights on a work trip on the second floor. The first night, my upstairs neighbor was stomping, pounding, dancing, walking loudly, exercising or something of the type well past dark, until 1 a.m. or so. I normally don't have trouble sleeping in hotels, but when the walls are literally shaking there's only so much that the fan and a white noise app can do. The second night, I heard the same ruckus start up by about 9:30 p.m. as I was checking emails and preparing for the next day. Having not gotten my full night of sleep the day before, I was immediately filled with dread that I was in for another long night. I went downstairs to speak to the employee at the front desk (I'm sorry I didn't jot down her name) and explained the situation, asking if I could move rooms or we could find another solution. She very kindly offered to go speak to the resident(s) of the room above me and said if the noise continued after that, she could move me to a room on the 4th floor--just call down to the front and she could bring up the key. I have no idea what she said to my upstairs neighbor, but it absolutely worked. The noise died down, and I got a great night of sleep. Everything else about this hotel was great--super clean, great amenities and a modern, streamlined interior. Would stay here again (but maybe only on the top floor).

Good experiences: - staff is very friendly…read more- food provided is good - rooms are clean Bad experiences: - locked out of my room for 1 hour night of check in because the key sensor to my door had no batteries - no maintenance staff accessible at night for things like clogged drains - loud air conditioner inside the room every day - housekeeping tried to barge into my room the day of checkout MORE THAN AN HOUR EARLY!! I was told checkout is 12pm. Tell me why housekeeping is trying to get into my room at 10:50am?!?! Front desk told me housekeeping should already know checkout isn't until 12 too... - I was not comped or offered anything for all or any of these issues.

We booked TownePlace Suites for a little local staycation and it ended up being such a solid…read morechoice. We live nearby and just wanted a quick getaway where the kids could swim, and the pool was perfect. The temperature was ideal for actually swimming, not freezing and not overly warm. The pool towels were huge and fluffy, which I weirdly appreciate more than I should. There's also a shower and bathroom right inside the pool area, which makes life so much easier when you have kids dripping everywhere. Breakfast was hot and genuinely good. Lots of options and everything stayed stocked. Every time something got low, it was refilled quickly. It didn't feel picked over or sad like some hotel breakfasts can. The room was spacious with high ceilings, which made it feel bigger than most hotels. Full kitchen, comfy beds, and a really good work area setup. The TV had streaming options so we could log into our own accounts. The bathtub was great for the kids after swimming. Everything just felt clean, comfortable, and easy. It was the perfect little reset close to home. We'll definitely be back.

Newer hotel very nice for a Townsplace suites! Easy hotel to stay very close to 94 and M59. Only a…read more5 minute drive. Nice restaurants nearby breakfast onsite was pretty good. The comThe bathrooms were beautiful with lots of lighting and very clean and comfortable. The hotel was clean in the rooms overall satisfied.

Nice hotel. Great for a business stay or if you're in the area for something else. Stayed here…read moreone night so we didn't have a long drive home after a wedding. Room was clean and modern. Parking was easy. Breakfast was good.

Well, part of our group was in a handicap room, which was challenging at best. Not nearly enough…read moretowels, and when we asked, were told to come downstairs to get them. Then the woman was so rude. She also told us that rooms were only cleaned every 3 days, so our rooms were never freshened. No waste basket in bathroom. A shining light was the wonderful woman who manned the breakfast area. Delightful!

As per usual, The Avid Hotel (Warren, Mi) did not dissapoint! My stay was extremely comfortable…read more My room (101) was extremely clean, the 24 hour coffee station is awesome and the staff is stellar! It was great to see front desk agent; Brandon again. He provided, kind, proffessional and efficient service throughout my stay...obliging my various requests (including holding my luggage, charging items to my room etc). It was very much appreciated!!! It was also great to see Mitchell again. Much like my previous stay, he was very empathetic regarding the circumstances of my visit. He inquired about my dad (who was hospitalized, during my last visit). Unfortunately, this time, I was there for his funeral. Mitchell offered heartfelt condolences. Thank you!!! A pretty housekeeper; Jammie- smiled & greeted me, each time I passed her in the hall. Since I requested no housekeeping service in my room, whenever she saw me, she kindly offered trash bags, towels or anything I might need. Please give her my thanks!!! She had no idea my heart was broken, but was a much needed ray of sunshine. Thank you to the entire staff. I'll see you all again, in a few months. -Eureka Lewis

This is more a 3 but I'm hoping the manager or chain recognizes this and acts accordingly at which…read morepoint I will change the rating to a three, again, because of the staff. All hotel staff were friendly and engaged in taking care of us. This has more to do with building management. In our first room, the shower door may not have been setup correctly or more accurately the door and shower curb weren't keeping water in. The curb should have a slight grade or lip so any water which gets past, comes back into the shower area and or a sweep / seal on the door. The grade shouldn't be so large to prevent opening the door but if anyone has installed one of those shower doors recently, they know the hinge is designed to raise the door as it opens. This isn't just to be fancy, it is because there should be a grade or a lip that it needs to clear. Older doors didn't have those hinges so you would or could use a sweep/seal at the bottom of the door and place it a height where the door can open. Anyway, a lot of water came out on the bathroom floor and we weren't the first, I inspected it and saw mold and mildew where the floor tile meets the shower curb. That says this problem has been going on for a while but the hotel staff did what they could. Normally people place a hand towel by the door and that works well enough for any water that doesn't get captured by the sweep / seal or fall back to drainage by grade / lip. In this instance there was so much water coming through that our hand towel was soaked and the bathroom floor, not the shower floor, still had water pooling. Either way, she took note of everything I was explaining. I did mention the room was kept clean enough but if no one points this out, it can become a larger issue later. It may already be an issue but they'd need someone to inspect it eventually. Hopefully sooner rather than later. This room was on a higher floor so not good for people below over time. The hotel clerk mentioned there was a lot going on but luckily the hotel had one room open up but it was different. The hotel clerk was interested in what was going on and asked me to show her and so I did. She took notes and then helped us get situated to our new room. In our new room, we got there and the HVAC fan was perpetually running but we thought it was in a cycle so thought nothing of it and headed out for the day. When we came back, after a couple hours we realized it wasn't turning off and it wasn't responding to the fan controls on the thermostat. We This did not prove to make for a comfortable sleep. We mentioned this and this time a different clerk was working and he told us that's how all of them are. I told them that's not true and pointed to our previous room having a working HVAC unit that behaved normally. The fan motor should not always be running unless you tell it to. On most thermostat's there's Off, Auto, On. If there's three options, you should have three options. If you didn't set the fan to "On" or the heat or cooling to a ridiculous unachievable setting with the fan set to "Auto", it should eventually turn off. You can force it on or off but that usually masks an underlying problem. Essentially there's a relay at the end which acts on your thermostats signal. If you want it to always run, you can jump the relay hot. If you don't want it to run, you can just pull the relay. This is just to let people know, this is not my first rodeo. Regardless, there weren't any other rooms available so we dealt with it. The hotel staff were all considerate and caring throughout. Regardless, these are issues that need resolving before we visit this location again as two for two we had rooms with issues. The hotel staff did all they could. These are issues which hotel management needs to alert building management on.

This hotel was not far from downtown Detroit had complimentary breakfast and free parking. Two…read moreseparate charges for deposit

I would not recommend this property based on my recent experience. We had three rooms reserved for…read morea business stay and chose this hotel expecting the level of cleanliness, safety, and professionalism typically associated with the Marriott brand. Unfortunately, the conditions fell far short. The hallways were dirty, with worn and stained carpeting. The rooms had a strong, unpleasant odor. The tile floors were dirty, the kitchen areas had visible, crusted-on food residue, and the bathrooms were not properly cleaned. The overall condition and smell of the rooms made the stay extremely uncomfortable. In addition, during our stay, we were made aware of ongoing concerns in the area related to activity at the hotel, including frequent disturbances and police presence. This raised serious concerns about safety and the type of environment being maintained at the property. Overall, this experience was disappointing and surprising given the Marriott name. Significant improvements in cleanliness, maintenance, and oversight are needed before I would consider staying here again.

Stayed here because it's close to the hospital and I was having an outpatient procedure done. Staff…read morewas more than accommodating and helped with my senior mother in ways I wasn't expecting but deeply appreciated. Only reason I can't give 5 stars is the luggage carts and the lack of room for preparing food in the room and expecting people to pay $10 for a continental breakfast. Overall? I'd come back.

Stayed here for a night before leaving the area. The hotel was nice and well maintained and clean…read more The front desk staff could be a bit more friendly and helpful. I got the impression we were bothering them during check-in. I was also confused about the coffee machine in the lobby , if it was complimentary or if you had to pay since it was in the snack store and I didn't see any cups. Overall, we had a good stay.

Our stay here was by far one of the best experiences when it comes to hospitality in hotel stays…read more From the moment we walked in to the time we checked out, we were greeted with smiles and warmth by all the staff. The hotel is nice and clean. Very spacious room with kitchenette. The bed was very comfortable. The free breakfast was amazing! Eggs scrambled to perfection along with bacon and sausage. Ms Diane who was tending the kitchen was exceptionally accommodating. Checking on us often and just being so genuine and kind. I have never experienced so much kindness at a hotel. We will definitely be back and highly recommend.

Great price for a very spacious room! Could've fit our whole family comfortably. Hotel…read moreAnd room looked and smelled clean. Guy at check in was very friendly and helpful.

The room was decent and a good size, beds and pillows were very comfortable. I immediately did the…read morebed check to make sure there were no bedbugs. None found. Did not try the pool, but I was there for a comic convention and I didn't really have a lot of time to go swimming. The staff was really nice and genuine and it was close to the convention center. Very close to the mall so I found myself later in the evening going there and then going to Ford's garage to get something to eat which is right next-door. It was a really decent place and I've stayed in a lot of hotels that looks decent, but then the rooms were very terrible. They were also extremely accommodating when I explained that I get over sensory issues and that I did not want to be near an elevator. They found anyway they could to keep me away from that. Even though they had to juggle some things around.

As a longtime Hilton Honors member, I've voiced my frustrations about confusing or outdated channel…read moreguides at various properties. I'm happy to start this review by saying -- finally -- this location gets it right. The channel guide is straightforward, and the remote has numbered buttons for easy navigation. A small detail, but much appreciated. The room was clean, tidy, and comfortably sized, with thoughtful amenities like a mini fridge and microwave. I especially appreciated the extra charging box on the nightstand, which offered multiple outlet options -- a small touch that made a big difference. Two downsides: my room had a window with a failed seal, which obscured the view. Hopefully, that's a one-off issue. Also, the pillows appear to be fluffy, however when you lay on them they flatten like paper. The hotel features a small but adequate gym for its size and an indoor pool, which is a nice bonus. The location is excellent -- close to plenty of dining and shopping options, but tucked away enough to stay quiet and peaceful. Easy access to the highway makes it a convenient stop for travelers. Overall, a solid stay that hits the right notes in comfort and convenience.