Complete mismanagement! Stopped by to have dinner with a family. Waited 30 mins for the restaurant…read moreto open at 6. The restaurant was empty( literally) when it opened, however the hostess said we couldn't enter as it was all booked for a special iftar menu. At least put a sign up saying it's closed not to waste customers time! And so rude too!

This is truly a bad hotel. The bed was lumpy. Customer service sucks. Horrible overallread more

DOES NOT ALLOW YOUNG CHILDREN!! We went with a tour group and a family had a child under the age of…read more12 who was not allowed to stay in the hotel. The staff was VERY nice and always helpful to any issues we had. They were also quick to respond if you called and requested something from them. We stayed in two types of rooms since we were starting and ending our tour with this hotel. We got the suite on the first pass which was huge and very spacious for three adults. On our second pass we got a standard two queen room which was still very spacious for three adults. The rooms were very clean and well maintained. The bathrooms weren't quiet up to build quality that were use to back home but regardless very clean and spacious. Although the location is quite a distance from all the big attractions, I still conciser it to be a great location as thee are multiple (cheap and yummy) grocery stores, and money exchange banks all within a few minutes of walking. I think there may be a mosque nearby because we could hear the call sound from our room every time it went off, it wasn't too loud as we all slept through it easily. My only real complaint is that the staffs English could be improved, but regardless we had no issues!

This hotel is nice and clean, and the staff is very friendly and professional. Unfortunately the…read morepillows and bed were hard/not very comfortable, and the internet is extremely slow to the point that I have to buy pocket WiFi to get anything done. Additionally, despite there being a thermostat in the room, you cannot control the temperature of the room. I turned the air conditioner 'on' but it never actually turned on. I woke up sweating which is never fun. I will say, the breakfast was fantastic

I flew halfway around the world to Istanbul to celebrate my 60th birthday with family. When I…read morechecked into Hilton Bomonti, they didn't have the suite I had arranged for the celebration. It was my mistake booking through Priceline, I should have known better, but I certainly expected better service from a five star hotel. Management could care less about my predicament and consistently refused to make a phone call on my behalf. I spent an entire day on the phone with Priceline, who was willing to correct the situation, but unable to reach the appropriate staff As a result, I did not have the planned extra bedroom, Kitchenette or dining table (that I reserved and paid for!) and we had to make last minute arrangements. I have worked in hospitality for over ten years and can confirm that Hilton Bomonti is NOT hospitable.

Great hotel! Terrific breakfast! Modern and clean! Great gym pool and spa! Thank you Expedia for…read morethe great recommendation! The hotel is modern, clean, spacious. Generous buffet breakfast. Staff has always been excellent. Merve was exceptional at check in. She really went above and beyond!

Our last stop in Europe, Istanbul. The Hilton is beautiful…read moreinside and the rooms are spacious. We found that the phone has 2 USB ports and a multiple selection of charging connectors. We ate exclusively at the Arlo Restaurant. We drank Turkish red wines and were not disappointed. Our last dinner was Charred Calamari and the waiter recommended the Lamb Chops. Outstanding! And he made sure that I ate the sauce which was very delicious. I would stay here again. We enjoyed it very much.

This is the most beautifully appointed Hilton and I, unfortunately, enjoyed only one night here…read more Far more luxurious than any in the U.S. or Europe (including U.K). that I've enjoyed. The other downer was that I was feeling pretty ill when we checked in, so I couldn't fully appreciate the property. The staff were beyond helpful and friendly. Loving me some Istanbul, Turkey!!!

Tranquility in the middle of busy business district. Surrounded by high end shopping and…read morerestaurants. I end up stopping by and relaxing here when I am nearby.

I don't even know where to begin. Ritz-Carlton Istanbul completely destroyed our vacation, and…read moreendangered my wife's health. This hotel was a nightmare from start to finish, and I honestly cannot believe it's allowed to operate under the Ritz-Carlton name. My wife got food poisoning after eating at one of their restaurants, and we are certain it was from the hotel's food. She became extremely sick--violently ill, and we were left to deal with everything on our own. We informed the staff and management right away, expecting immediate help or at least concern. But what we got was total silence. No help, no refund, no support--nothing. They acted like it wasn't their problem. They showed zero care for my wife's suffering. This wasn't just bad service--it was inhumane. If that wasn't enough, the hotel was blasting loud music for two night. Four nights of torture. We couldn't sleep, and we complained again and again to different managers. And just like with everything else, they did absolutely nothing. They gave empty promises, fake apologies, and then disappeared. No solutions. No respect. No decency. The management is a disgrace--unprofessional, disconnected, and clearly not trained to handle basic guest needs, let alone a serious health emergency. We felt completely abandoned. This place is not safe. They are charging premium prices while offering some of the worst hospitality I've ever seen. This hotel should not just be avoided--it should be reported to the city of Istanbul and health authorities. They are putting people's health at risk. Their food made my wife sick, their environment made our stay unbearable, and their complete lack of accountability made everything worse. We will be contacting Ritz-Carlton corporate and local safety regulators in Istanbul. This is not just about a bad stay--this is about guest safety, human decency, and basic responsibility. Shame on Ritz-Carlton Istanbul. You stole our time, our money, and my wife's health. You ruined what was supposed to be a special vacation and turned it into a painful memory we'll never forget. Avoid this hotel at all costs.

Had a good time in this Rita Carlton. The location was close to all the major transportation and my…read moreroom had a great view outside. The security check at the entrance was a bit scary at first. The gym was great. It has all the equipment I need for a full body workout, and the in door swimming pool was awesome. The hotel has several restaurants and cafes including nobu and the quality did not disappoint. I would love to stay here again next time I'm in Istanbul.

Hotel is clean, safe and quite. Rooms may not be as large as one would like them to be, but that's…read morenot a real issue (you're in one of Istanbul's most vibrant locations, what's the point of spending it in a room?). Front desk staff (Hakan and Ahmet) are polite, prompt and very helpful. Breakfast is basic/standard; nothing fancy but it includes pretty much everythign you'd expect in your brteakfast. For $50/day with two twin beds at this specific location, your stay won't get any better than this (you can certainly go for a fancier $150-200/day room elsewhere if that's what you're into).

Great location and a beautiful pool! Wonderful and courteous staff at check in; shout out to Medin,…read moreIdil & Mike at the front desk for five star service. Fabulous spa and complete gym and fitness area. Rooms are super comfortable. It's not the latest tech and the latest decor but everything works well, it's beautifully maintained and the service is friendly and fantastic. The breakfast is very good. I really like the marble bathroom in the king room. It's enormous with a gigantic bathtub and shower. You don't get all the toiletries in the room like toothbrushes and things, but you can ask for them and they will bring them to you. It's a pretty good value as well and it's centrally located if you want to explore the Taksim area and walk around. Good choice for Istanbul.

I stayed here for two nights recently while in Istanbul and my only wish is that I could have…read morestayed longer! After arriving from the airport, the helpful bell staff whisked my bags away for me and I checked in quickly and easily with the friendly front desk staff. The bellman carried my bags to my room and gave me a quick overview, which was very helpful. The room was spotless and thoughtfully laid out. There was a nice desk which I used for work, a nice lounge chair, and comfortable bed with plenty of lights. There was a TV which I didn't turn on. The bathroom was huge, with a nice soaking tub and a freestanding shower. The toilet was in a nook off to the left and it came with a bidet sprayer on the side. The amenities were great...they didn't have a strong smell which I appreciated because some hotels have shampoos/soaps with such strong scents, it makes my eyes water. These were nice and subtle. I slept very well in the bed. The pillows were very comfortable (not too soft) and the room was dark and quiet at night. Staff everywhere were helpful and kind. I didn't have a chance to use amenities like the breakfast that was included in my rate, nor the gym or pool area but everything looked great. I want to come back just to use the pool! The location is terrific...just a few minutes walk to Taksim Square, where you can find plenty of restaurants as well as the Metro. Traffic is so crazy in Istanbul that you can often save time with the Metro...I live in New York so riding the subway here is like living in the lap of luxury. It's so clean and orderly and it doesn't smell! My room had a Bosphorus view, which costs extra but is worth it. I really enjoyed my stay here from the room, to the location to the excellent service. Would 100% recommend.

I chose this hotel to host a Master's Program reunion and I'm so glad that it was our home for 4…read morenights. The Swissôtel Bosphorus is the epitome of luxury and location. Prior to choosing this hotel I requested proposals from multiple hotels in Istanbul, but what made this so special was the view of The Bosphorus. I want to thank Mustafa and Gozde for being great in presenting, proposing, and answering the countless questions that I had about this property before our arrival. The hotel exudes class, modern facilities, and something for all types of travelers. From the moment you arrive at the hotel you feel safe. There is a security checkpoint for all vehicles and a metal detector in the lobby for all visitors. This made my group feel safe and prior to my arrival 2 of the members of my group were thoroughly impressed with the hotel and thanked me for choosing it. Our first night there we dined at Madhus as a welcome dinner. It is an Indian fine dining gastronomic experience that set the tone of our stay. The food was delicious, the presentation was excellent, and the service was impeccable. We all enjoyed our meal there and when you stay at this hotel you must dine here. All of us enjoyed our respective rooms. Whether they were the Swiss Advantage Garden View Room or Swiss Bosphorus View the rooms were clean, spacious, and comfortable. The Purovel products in the bathroom were a good quality for a hotel. The housekeeping team kept our room clean and stocked upon request. We all had a great experience here. I would like to think that my group thought everything was amazing- the views of the Bosphorus, the hotel amenities, dining offerings from breakfast and fine dining at Madhus and 16 Roof were all excellent. From the lobby to the reception and concierge everything and everyone was delightful and extremely helpful. On behalf of my group, I would highly recommend this hotel and would love to return just so that I personally can use their tennis court.

This is one of the 5 star hotels in Istanbul by the water on the European side. The service here…read morefor reception and restaurant is definitely 5/5. The lobby is absolutely beautiful, very clean, the bellmen are attentive and sees to you immediately every time we asked for a taxi. The restaurant is where we spent quite a lot of time in using the AYCE for an extra 50 for breakfast and dinner. The food here was really good, I would say above average so far compared to outside food. The Risotto is okay, I wouldn't order it again. The Manti is amazing and lentil soup is divine! The only reason why it's getting a 4 instead of 5 star is because of the smoking but I guess that's just the city/country itself. Our room was non-smoking but still smelled like smoke. The outdoor seats where everyone is always seated is a smoking zone. Eating with cigarettes just ruins the food overall and makes me nauseous. Our room's laundry was broken, no scissors available as well. Wild but still a beautiful place. Will likely come back here again if I come back in this area of Turkey! Shoutout to - didn't mention all, forgot names :( - Selem, Saliha, Mustafa, and Gabor staff. Perfect service, always top notch, kind, professional.

Gorgeous hotel that is definitely a level above in luxury to other hotel brands of its class in the…read morearea. It's a little bit out-of-the-way on an elevated hill, but that gives it superb views and is nothing that a short cab ride can't fix. From the entrance into the hotel you can tell it's gorgeous. The lobby is opulent with high ceilings and a circular staircase with an elaborate cupola. Ipec who works at reception is fantastic and so efficient and nice. I have Hilton gold honors status and at this hotel that includes an incredible full buffet breakfast in the morning. Shout out to Selin who was so helpful and charming at breakfast reception, Gamte, and terrific servers Güllü, Fartif and Cihan who made me the best iced latte. You can pick your room in advance online on the Hilton app during check in and I picked the highest floor, which is the 14th floor. Flawless AC which is very much appreciated in the hot summer months. Rooms have huge picture windows (and the smaller windows open!) with incredible skyline views of Istanbul. The standard rooms are a bit on the small side, but absolutely gorgeous with lovely ceramic details and beautiful glass ottoman style lamp fixtures. Beds are large and super comfortable. The best part are the super bathrooms that have this incredible large shower with a seating area and three different faucets. One is like a fountain and will actually shower down your back! The toiletries are also excellent and everything is a very high standard. The pool is beautiful with a Jacuzzi and has full service and a bar. There are also tennis courts. There's also a really lovely Turkish restaurant and an Italian restaurant. It's really more like a city resort than just a hotel. The only problem with this hotel is you might not leave very often to go to town because it's so comfortable and relaxing. I honestly feel like I've been at a spa because of the beautiful gym, spa amd hammam at the hotel. They have a full-size hairdressing salon as well. One thing I really enjoyed about this hotel is that the clientele is extremely international so you really do feel like you're traveling in exotic Istanbul; it's not just full of people from a cruise or tour groups. It's a very interesting and eclectic mix of guests. I really enjoyed my stay here.

The suite was lovely and roomie, just what we needed after a busy day of sightseeing. The patio…read morewas lovely with great views. I did let them know it needed a deep clean as there was lots of dust visible in nooks. Breakfast was spectacular with I think anything you could want. Would definitely stay again.