they got me in quickly, got everything fixed in one day and were very kind and accommodating the…read morewhole time! thank you!

Bought my car in with broke exhaust,with no appointment they have me back on the road in 5…read morehrs.being from out of state it was a big relief.thanks!

We were passing through town when our tire light came on. Called Express Tire and they got us…read moreright in! Quick and professional service.

Buyer beware!,,,,,this used to be a great place to go to take care of your tire needs,but now they…read morewill try and run a scare tactic on you and attempt to convince you to buy new tires from them..claiming they had a tire blow up in they're face just last week....they tried the same tactic on a friend,,and another they attempted to claim he needed new rims...all vehicles ended up serviced at another shop ,no problem ....do not waste your time with these jokers there are other places that will be glad to serve you

The owner/ guy in charge is a angry foul mouth person with very low IQ...I dropped off my radiator…read morefor repair and he said he would call the next morning with a price...We'll no call so about 230 I called and was told it couldn't be fixed because it got broken taking it out... so when I arrived today the guy repeated that it was broke taking it out, when I told him I took it out he flew off the handle called me a nig-ger and to get out of his shop or he would sick his pitbull dog on me . Btw when i called i asked if he could ship it UPS back to me @ MY COST his response was that he didn't own a credit card when i informed him all he had to do was drop it off and they would pack & ship it ne hung up.. I would definitelygo to 1 of the other 2 places in TraverseCity....

Excellent, Fast service and does not over charge or do unnecessary work. You can trust his work.read more

I cannot say enough about the service I received. It was awesome. The repaired my car to the…read morehighest standards, worked seamlessly with my insurance company and where true to their work in all that they did. You can't go wrong working with these people. THANK YOU Grand Traverse Collision

I just love this place. Always a good value. I support a business standing against the…read moreunconstitutional orders mandated by the governor. It to bad this person above felt that she would assert her opinion as a 1 star. Very damaging for an otherwise excellent business with fantastic customer service.

Had the 30,000 miles service done to our 2022 Nissan Sentra. The staff was courteous and…read moreinformative and honest. The initial quote was of 370 dollars however we did not need all that was quoted in that price so they adjusted the price to only $167. . We give them a 5 stars service!

One of the best dealership service shops I've ever seen. Heather manages to be efficient and super…read morefriendly, and Wes is the best tech I've dealt with. Great team, great 5-star shop!

Used them to come out to my residence and install a tire on my Ford 9n tractor. Very punctual and…read moregreat service folks. I would use them again in a heart beat. Only complaint I had was a service charge when you use a credit card. This is a large company with multiple locations in Michigan and credit cards should be a cost of doing business.

I locked my keys in my car and they were so kind and quick! I definitely recommend :)read more

this place seized my car, i paid off the seize, and it took them HOURS to release my car to me. The…read moreowner is extremely rude, when asked why he didnt tell me everything i needed in the first place (because i had to drive back 4 times to get everything they needed) he said i was being rude. no customer service and they dont even know what to do themselves as employees to honor customers. On top of when i first arrived and was willing to do everything they asked of me, the employee was unable to fufill his duties because "only the owner" knows how... Edit to add: My vehicle was damaged by this place. A car that was running now no longer works and i have flat tires i didn't have before :) THANKFUL FOR BRICKYARD TOWING TO SAVE THE DAY AND MY VEHICLE. GO TO BRICKYARD, they are half the price of this dump, 10X more professional, and won't damage your vehicle

I called to see if they could fit me in. Jeff stayed late to fix my tire for a reasonable fee,…read morethank you Jeff.

I purchased four, new tires from this shop at what I thought was a competitive price. That is where…read morethe good part stops and "competitive" goes out the window. I was notified of a caliper leak by the shop and told it was "unsafe to drive", due to low brake pads. Upon completion of the tire installation, I was told there was a Michigan law that prevented them from letting me drive my car off their lot, unless I had them repair it or had a tow truck take my car away, to drive it off another piece of property. Upon further research, there is no Michigan law that allows auto repair shops to hold a customer's vehicle for "unsafe to drive" condition, if the customer is informed and signs a waiver. Upon push-back, they released my vehicle to me, stating they would put the key in the car and if it happened to disappear and not be there in the morning, they "wouldn't know" what happened to it. That was their solution to their non-existent Michigan law. I subsequently drove the vehicle home without a problem and attempted to inspect the leaking caliper problem myself -- but was unable to do so, because the shop had used an impact wrench to tighten the lug nuts, and not a torque wrench, so I couldn't get the lug nuts off, even when bodily jumping on my wrench. I returned to the shop the next day and politely asked them to remove the lug nuts and retighten them with a torque wrench. The owner was disturbed by this ask, stating he didn't appreciate me coming to his shop with an "attitude", asking him to correct his mistake. He also asked that I not return for any additional work on the tires. Way to stand by your work, folks -- not! Additionally, I had to specifically request the warranty and maintenance information on the tires, so I knew what my responsibility was, as far as maintenance and tire manufacturer requirements, to not void the 50,000 life of the tires. This information was not provided to me, up front, on a NEW product. Upon registration of my tires, on the manufacturer website, I still do not have the maintenance requirements, from either 5 Star or the tire manufacturer, so I'm still not sure of the exact requirements, just going on what I know to be good maintenance of both vehicle and tires. It was at this point, I decided to not return to their shop, on my own, as I refuse to allow them to touch my vehicle again, no matter what. A few days later, I had an oil change at a different mechanic shop, who informed me that all four tires were over-inflated. Additionally, as I had been driving the vehicle 7-14 days after the new tire installation, I developed an imbalance in the tires, as evidence by a vibration in my car, as some of the weights on the tires had fallen off, due to improper/poor installation of the weights, costing me additional money to correct at another shop, in the form of rebalancing the tires. At this point, I truly wonder what else I will be unpacking as I progress further into the life of the tires I have purchased from 5 Star. I wonder what the tire manufacturer would think if they knew this shop was selling their product and not installing it properly and not servicing it, when asked. Do not have any service whatsoever done at 5 Star Tire & Auto. They do not know what they are doing and do not stand by their work. When politely asked to correct an error, they become extremely offended and don't want to be called out on it, asking me to not return.