My parents were prisoners there from 1990's until 2005. They insisted on staying together in one…read moreroom so this was our only option. It was the most horrible experience that I am still having nightmares about. The social worker (AS) was absolutely horrible. She had previously been A social worker in a juvenile detention center and she treated the residents with suspicion as though they were juvenile delinquents. That woman was eventually fired after my parents had passed but the damage was done. When my father was old and sick she asked me if he thought it was time to give up and die. My mother had every single thing stolen from her. Everything. This social worker put her in a room, after my father died, with a crazy woman who stole everything from my mother. I went to visit and the drawers were empty her closets were empty all of her jewelry was gone every knickknack she ever owned had been stolen. Like I said this is a nightmare I have to live with for the rest of my life. They were so neglected and because I lived out of state I would call constantly and of course I was told everything was fine. When I would visit everything was not fine and I would raise holy hell. Stay as far away from this hell hole as possible....well, unless you hate your loved one.

This is an absolutely awesome place. My Mom has never been happy anywhere. But this place was so…read moregreat that it gets a thumbs up from even her. The staff was extremely attentive. The activity directors really work hard to keep the residents busy. Therapists are genuinely caring people and have helped her come a long way after her stroke. Even the dining room attendants made her feel welcomed. God bless this place and it's staff.

I would highly recommend the advisory services and expertise of Claire Merkt…read more Our family was struggling to find the right facility to ensure our mother (diagnosed with alzheimer's disease ) was safe and well cared for. Claire's took the time to assess our family needs and requirements. Claire utilized her skills and market knowledge to identify 3-4 facilities for our family to tour and speak with management. In the end, because of Claire's direct involvement and expertise, we selected a great environment for our mother. Thank you again Claire!!!

Toured Vista West on the first day they were open. It's a beautiful building. I love the location…read morebut it's city living and maybe not for everyone. I liked many things about it but I wish the apartments were a little bigger with a den or offer 3 bedrooms. I've toured other CCRC's and wish I could combine bits and pieces of each to make it perfect for me. A pool with a shelf would be fantastic and a stadium seating theater room. Another ccrc that I toured had a long counter with coffee machine that made any kind of coffee you'd like. tea, popcorn, soda machine, fresh fruit and soft serve ice cream machine open all day at no additional cost. That was a nice touch. I might move in one day if I don't find anything better. I liked that it's not a buy-in life lease as I don't like that model of senior living. I've heard that 55 plus places in Madison have a 3 year waiting list! I'll keep touring and researching. I like to be prepared.

Actually, I took a tour today (of their independent living apartments for seniors); I'm about to…read moreretire. The staff person was very nice, the artwork in the common areas is very tasteful, the place overall appears to be very well built, and much of it is lovely. The units all have generous closet space, lots of outlets. Cable TV and phone are included in the [not inexpensive] monthly rent. And, to their great credit, they don't charge a huge "endowment" fee up front, as many similar facilities do. But for all the monthly rent, and after as long as I've lived and as hard as I've worked, I want this, my last move, to be into a real HOME . . . not just someplace for me to be warehoused -- and definitely not into some dime a dozen place like those modern "luxury" apartments built to lure yuppies into "urban" living. I have no use for those "creative" marketers who slap names on things which bear no relation to reality: you know, names like "Forest ____" (when there is no forest), or "___ Glen" (when there is no glen), or "Willow ___" (when there are no willows). In other words, the only "vistas" to be seen from most of the windows or balconies at "Vista West" are views of parking lots, streets, businesses and office buildings. Yuk. Not at any price, thank you.

I have enjoyed Eden Vista Madison very much. The staff are friendly and helpful, the environment is…read moreclean. The food is excellent- try their salad bar! The care is great and the aids truly care and know about the residents likes and dislikes. They offer variety of care.

Oakwood has a new rehabilitation facility that is wonderful. It opened in 2023. I broke my leg in…read moreNovember 2023 and had a great experience there for a month.

My husband spent a month here recovering from a partial hip replacement, from March 31 to April 28,…read more2021. A nurse/administrator checked into the room and went over all the paperwork with us. This was early afternoon. I spent the rest of the day with him, until about 7PM, and he had an adequate meal, no other encounters inquiring about his needs. I returned the next morning to find him wearing the same clothes he came in with, no one had helped him to get ready for bed, his partial dentures were left in overnight! I was appalled! I tried to find someone in charge, and I was told by a rude and stressed CNA that they were short a nurse. HIs care over the next month was very uneven; the visiting rehab staff were great, and there were some wonderful CNAs (particularly the ones from Tibet/India) but the administration there was terrible. The facility itself was abysmal; the room though large, was not cleaned well or ofter, and the bathroom was inadequate: Small bowl toilet with a lift seat that was just plain unsanitary; there was no shower. He had to be taken down the hall to a shower room, and this happened twice a week if he was lucky. The building is old, and very much needing to be replaced. I felt that I had left my dear husband in a creepy 1950's motel. Do your loved one a favor and look for a better facility.

This is a wonderful facility with caring and engaged staff and top notch management. They are very…read moreresponsive to the needs of their residents and family members, and they go out of their way to do whatever needs to be done. My dad feels safe and comfortable there, and I feel that he is in very good hands.

I had a great experience with westland care. The staff are professional, and truly dedicated to…read moreproviding quality care

We just had to stop in for urgent care today and everyone there was lovely and helpful. There was…read morea volunteer who checked on people in the waiting room and offered coffee or water. She brought me a blanket. It's not urgent cares fault that a lot of people came in today, so I don't blame them for a bit of a wait. I'm leaving 5 stars in part to counter balance the existing reviews, which I think are misleadingly low for such a clean and well run ER.

When asked if I would like Gabapentin after surgery, I declined as the side effects can increase…read moredepression and anxiety. I told ERIN the RN that with a history of depression and anxiety and menopause I would rather just take Tylenol if needed. Erin took that statement to another level and put ke on suicide watch for the remainder of my stay. I NEVER NEVER implied that was a concern of mine. So I went the night post surgery, with no sleep or food after general anesthesia, and I might add no post op care from the nurses. I had to change my own chux pad and tell them I was sitting in blood. I was then released after begging to go home without anyone offering to help me clean up, I am still wearing a catheter and minimal post op instructions. I was also told to return the following day or 2 for an appointment in which they were unable to tell me the time or date. I just called and no appointment was ever made to remove my catheter. This hospital nursing staff is a joke. No wonder they are always hiring.