My roommate and myself have just have an awful experience "working" with Carlina Nabatoff and the…read moreagency Keller Williams 955 Mass Ave #100 Cambridge Mass 02138 (617) 497-8900 She was unprofessional and a poorly represented not only herself but her agency. The agency has shown little to no regard for their "clients" and the experience some endure when they encounter an agent as incompetent as we have. Just documenting our complaint alone was exhausting and time consuming. Because it's so long we are unable to even post the entire complaint on Yelp because of its length. All I can say is if you work with this Keller Williams agency please use caution and take your time when selecting an agent. Don't just agree to do business with the first broker that walks out and has the time to sit down with you or possible show you their OWN listing that day. If you do decide to take on business please GET EVERYTHING IN WRITING! Don't agree to use the shaky at best "Dot Loop" applications, they don't process well and after all the difficulties we inquired using them we doubt the security of the system in the first place! Carlina cashed her brokers commission check for $2,450 equal to one months rent a week before my landlord had even seen a dime or signed our legal lease. She stated to me several times that no one cashes checks unit a LEGAL lease is signed. My bank charged me $140.00 overdraft fee for her early check cashing as well! That Friday when I went to pump gas and was unable too it was followed by a bank visit. When I text Carlina about the over drafting I was upset. Stated that she wasn't a very good broker and from this point forward I asked her not to contact me. I would be driving from Maine to Mass the following Monday morning after requesting a meeting with her boss Tom Heany. From there on he "took" on the finishing touches to my lease finally being signed. My experience with Keller William's has only gotten more surpassing and worse since he has gotten involved! I have reached out to their "owner" Jessica and she conveniently on her way to Hong Kong for several weeks and referred me back to Tom. Who when presented with my six page complaint read it in lighting fashion and proceeded to tell me that he still felt Keller Williams had no accountability for any of the wrong doing or misleading. Its all about their checks and that's it. Clients needs come in dead last. No one is held accountable or takes responsibility for there actions! They are not representing Keller Williams with integrity and leadership that the brand is normally known for. Christina LeBel Taryn Kaczmerek

Carlina was very responsive, friendly, non-pushy and showed us some great apartments. She helped us…read morefind a great place without any hidden fee and continues to check up on how we're doing or if we need anything through move in. I'd highly recommend her to anyone looking for an apartment in the area. Thanks Carlina!

A+++ customer service!! Rachel is a true professional…read more During our 2-year search for a property in Boston, she was highly responsive to texts and emails (even on weekends and late at night), thoroughly answered our questions and addressed any concerns we had. Her knowledge of the Boston and greater Boston real estate market is top. She assisted us in researching and viewing over 20 properties and making offers on 3. Throughout that process, she was patient and respectful, never pushing or pressuring us to make any decisions. Her customer service made us feel like we were her top priority and VIP clients. We will be using her services for our future purchases/sales in the future. Highly recommend!

Rachel is a very knowledgeable and organized realtor. Most importantly she is a great listener…read more She helped my husband and I find our first home together. She quickly eased our initial concerns and worries about buying and owning a new home with her extensive knowledge on the process. She was quick to respond to messages and was a great guide during open houses. Rachel was level-headed and transparent during negotiations. She helped us navigate a challenging housing market in the city. Thank you for helping us find our dream home!

Cheryl has been my realtor for the last 5 years now and has helped me find and purchase multiple…read moreproperties. She is the absolute best to work with and would recommend her to anyone. She goes above and beyond when it comes to taking time to make sure you find the best property for you.

If you need help buying or selling a property, Amy is a wonderful choice. Her professionalism,…read moreknowledge, and dedication make her stand out from the rest. She strives to provide you with all the information necessary to make informed decisions and will offer exceptional support throughout the entire process. Not only is Amy an outstanding professional, but she's also a delightful person. Her friendly and approachable personality allows her to establish strong relationships built on trust. She is direct, precise, and overall a great communicator. I always feel that she has my best interests at heart. She is patient and understanding and allows me the time and space to make important decisions. I can't speak highly enough of her and wholeheartedly recommend her services.

Amy provided expert and timely advice to help me secure my condo in Roslindale! She was very…read moreresponsive and a pleasure to work with.

Relocating from out-of state to the hot real estate market of Boston is not easy, particularly when…read moreyour familiarity with the area is minimal. Finding Cindy as our real estate agent through the recommendation of a mutual friend was a tremendous stroke of luck! As a lifelong resident of the area, Cindy provided valuable insight into a broad geography to help narrow our very broad search to areas that best fit our family's needs and price range. She was very collaborative and attentive to our visions. Cindy was accommodating with her schedule and dedicated a lot of her time in helping us with our home search through research, neighborhood tours and of course the actual touring of homes in metro north and west. Lastly, Cindy was also tremendous facilitator of the closing and her recommendations for mortgages to insurance to attorneys proved to be spot on. I'd absolutely recommend her - our experience was tremendous!

Beth was great to work with on the sale of our home. She gave us great advice on how to prepare the…read morehouse for sale and gave us a very thorough market analysis which aided in deciding on the right asking price. Her pricing and overall sale strategy was perfect as we ended up with multiple offers over asking! In addition she helped us find exactly what we were looking for in our next home. She expertly negotiated the sale of our house and the purchase of our new home. She was responsive to all of our questions and concerns from the beginning of the process to the end!. I absolutely recommend Beth Regan as a realtor you can rely on and trust to work hard for you and get the job done whether you are buying or selling real estate.

We met Beth Regan more than a year ago looking for the house in Boston vicinity. Beth was highly…read morerecomended to us by one of our coworkers, who had a relationship with her over a few real estate transactions. We have never met any real estate agent like Beth. Beth is very professional, exceptionally knowledgable, very well connected, courteous, and will always stand on your side. We felt that it was not just a job for her, it was much more. Beth was determined to find a perfect house for us even if it meant foregoing the projects she invested a lot of time in and when we were ready to give up she was very supportive and helpful. Beth is very knowledgable of the area and local builders, which we got connected to. We finally built our dream house out of state and Beth was always there to watch over the process while we were not there, which was a very tedious and time consuming work. Beth is one of few people I would recommend without a hesitation and with great respect. We have never met any real estate agent like Beth.

Jennifer disappointed us. She was dishonest and greedy. Working with her caused us a huge amount of…read morestress and aggravation. Though she showed initiative in selling our condo, her primary motivation was to maximize her own profits, not her client's. We deserved better in an agent. I cannot, in good conscience, recommend her. We hired her to sell our condo in Charlestown. We wanted to renovate the kitchen and bathroom before we listed it. For this part, she did really help us. She helped us pick out tile, countertop, and paint colors. She went with us to a few stores and spent some time with us. This is where the good parts end. Once she listed our condo, all went downhill. First off, in our agreement, she wrote that she would share "up to 2.5%" of the commission with the buying agent. For the listing itself, she offered the buyers agent only 2.0% and hoped we wouldn't notice. She wrote "up to 2.5%" in the document so that legally she could list it for whatever she wanted and misleed us. This may have cost us a lot. Buyers agents do not want to show their clients 2% listings because it cuts into their margins. I only found this out after we accepted an offer and another agent told us that they don't like working with Jennifer because all of her properties get listed as 2%. When we confronted her, she would deflect or not respond at all. She would not tell us why she listed our condo at 2% without telling us. Worse even, she did not disclose to us that she was serving as a dual agent, representing the buyer as well as us, the seller. Again, she found a legal loophole saying that since she told the buyer that she was our agent, she didn't have to tell us that they were unrepresented and therefore she would get all 5% of the commission. She showed our condo prior to our first open house and presented an offer to us with a very tight deadline of 3 pm the same day, giving us only 2 hours to decide. If we accepted, we would cancel the open house. She told us it's a good offer and if we don't accept, it is possible we may not get an offer on the first two weeks which would stigmatize the property and leave us selling at a steep discount. What she conveniently left out was that she also represented the buyers. She specifically did not tell us that they were unrepresented, despite the fact that she was talking to them for 3 days. Usually the first question an agent asks a potential buyer is "who is your agent." She claimed she didn't know they were unrepresented until 3 days later when she met them in person. It was only after we accepted the offer, when I asked her who their buying agent was. She wouldn't answer at first. I pressed her again. And she told us they didn't have one and she wrote up the offer. We are left wondering if she specifically pressured us because this deal was good for her, doubling her profits or whether she really acted in our best interest. She could have set a time when offers are due after the open house so that we had a chance to review all offers. She never gave us the option. Also, she promised in our initial agreement, that she would share a detailed marketing plan with us. We saw no evidence of marketing whatsoever. When we asked about it, her response was "you just need to let me do my job." After we accepted an offer on our condo, where she was dealing with us and our buyer, things went downhill. She dodged all our calls and pretended to be busy all day every day when she did respond and would hang up abruptly. If we were lucky to get her on the phone, she would talk at us and filibuster - telling us how she negotiated a great deal for us, that it's her right to serve both of us. At times, she became hostile and condescending. She'd ask us why it matters to us? It matters because it's a massive conflict of interest. There were other things that went downhill from there, but the bottom line is real estate transactions are expensive and stressful. The primary job of an agent is to represent their client's best interest NOT their own, and to reduce stress NOT aggravate it. Transparency is the number one ethical obligation. Jennifer was not transparent nor ethical. She told us, to our face, that she would not act as a dual agent. She wrote she'd provide "up to 2.5% split with the buyers agent." She ended up lying about both through legal loopholes. Even worse, when we brought these issues up, she turned hostile and would avoid talking to us. The entire transaction was extremely stressful and caused stress in our personal lives.

Jennifer not only helped me purchase my first home in 2012 ... she helped me sell the same property…read morefive years later. She was incredibly patient and supportive during my initial search...a first time home buyer can be very tentative. She worked with me to find just the right place and then helped bring the sale across the finish line acting as my realtor and lawyer. She worked diligently to help resolve an outstanding issue with the deed. I can truly say the sale would not have happened without her. Fast forward five years later, she helped me make an incredible profit which enabled my husband and I to move West and start our new lives together. Jennifer is professional, incredibly responsive, knowledgeable and a pure joy to work with. I would highly recommend and strongly encourage any home buyer or seller to work with Jennifer Schneider.

I cannot speak highly enough of my experience with Robyn Renahan. Robyn is honest, knowledgable,…read morekind and professional. She was very responsive to our needs and was always available when we needed her to be. As a first time home buyer, she walked me through each step and made the home buying process seamless. Robyn always provided many great ideas and valuable advice to make our offer more competitive! She was always on time, attentive to detail, and overall a pleasure to work with. I would highly recommend her to anyone thinking about buying or selling real estate!