Dr. Weaver is through and takes his time. Dr. Albers is great too and always helpful by taking time…read moreto ask questions. I appreciate they do bloodwork annually as I've never had a primary care do that on a regular basis.

These doctors are the best I've ever seen in my 83 years. They are thorough, always available,…read morecompassionate and give you all the time you need. I trust their judgment completely. I now live over two hours from their office and yet I would see no other doctor.

This is entirely about the Insurance Billing department. Full disclosure: I came into the hospital…read morefor elective PREPAY (over $16K) cosmetic surgery and was set to have surgery and go home same day. I signed a paper that said if my insurance company doesn't pay for my hernia repair then I would have to pay $345 also there is a $650 charge if as a prepay patient I have to stay overnight. Ok... I wake up to find out I did NOT go home but instead the HOSPITAL OVERSOSED ME with too much medicine and they decided I should stay for their over-sedation mistake. I even had a hospital representative come ask me for the $200 balance owed as I was trying to recover. Anyway, I went home and less than 3 weeks later I see that my insurance was billed for my stay and they paid over $40K. WHAT what what?????!!! AND the hospital is billing ME the deductible coinsurance of $2650... I never sued them, I just want my money back and them to cover their mistake and write off the $2650. I have waited patiently for 60 days or 2 full months while my account from May 28th is under review from their insurance department. Only to find out today that NEVER happened and the supervisors are saying according to their notes the charges are valid. You make a $40000. mistake that would have only cost me $650 of which because it was YOUR mistake I would not have had to pay anyway? One supervisor told me that once they billed the insurance company and got paid my self pay status of getting a discount was null. If that's the case do what the anesthesiologist did and REFUND my money!!! What a racket and terrible business practice this hospital is running. Now I will wait another 45 days while you keep collecting countless insurance payments and never calling me back with the status. Stay away if you need your money and have a choice to go elsewhere. I feel VERY very cheated even though the doctor took responsibility, the hospital thinks it's okay to do wrong and make the patient keep paying! Ridiculous....

Very kinda nurses and staff. Lots of smiles and helpful individuals. Put out positivity and it…read moreshould come back ten fold. Be nice to the staff and they'll be nice back.

My son had an emergency and usually we go to Advent and coming here was a mistake. The emergency…read moredepartment was awesome and very nice and knowledgeable but when we got upstairs to stay over night, the over night nurse was rude, barely talked. Seemed like she was annoyed and irritated to be there. She wasn't friendly. I had asked several times where was the kids playground on the 5th floor but everyone seemed to be clueless about it and I finally found it. Also the rooms are so old looking and desperately need a remodel.

They were very organized and saw us quickly. Highly efficient and friendly staff. They had us in…read moreand out in a bit over an hour!

After over three years, I'm still seeing my endocrinologist here and I still receive great care and…read moreservice. Plenty of parking out front with accessible spaces near the entrance and an accessible entrance. Regardless of who you were seeing you stop at the main desk downstairs to check in. There is almost always multiple people here and they're very fast and efficient. My doctor is on the second floor and you have a choice between the elevator or the staircase. These days I opt for the staircase because my doctors want me exercising as much as possible. It's never a long wait for me as they always bring me in right around my actual appointment time. Everyone is professional and courteous, and the doctor and their staff all listen to what I have to say. My appointments are fairly short as my care is very well managed these days. Even though this doctor is now almost an hour drive for me. I still find it worthwhile to make the trip for the quality of Care.

I was scheduled for an MRI and was told by the scheduler that my appointment was at 11:00 a.m. I…read morearrived at 10:45 a.m., only to be told by the front desk employee, Brishely, that I was actually "too early" because my appointment was scheduled for 11:30 a.m. She also informed me that the imaging department was running approximately 45 minutes behind schedule. At that point, Brishely gave me two options: wait in the office or "come back in an hour." Those were her exact words. To make sure I understood correctly, I repeated them back to her and said, "I will come back in an hour." She did not correct me or indicate that returning in an hour would jeopardize my appointment. I returned at 11:45 a.m., exactly one hour after I had spoken with her. Instead of checking me in, Brishely informed me that because I was "late" for my 11:30 appointment, she would have to ask the imaging department whether they could still see me. I reminded her that she had specifically told me to "come back in an hour" and that she had also explained the department was already running significantly behind schedule. Despite this, she continued insisting that I had missed my appointment. After waiting several more minutes, Brishely informed me that my appointment would have to be rescheduled. In other words, I lost my MRI appointment because I followed the instructions given to me by the very employee responsible for checking patients in. What made this experience even more disappointing was the complete lack of accountability. At no point did Brishely acknowledge that she had provided incorrect or misleading instructions. She never apologized for the confusion, accepted any responsibility for the situation, or made any meaningful effort to resolve the problem. Instead, I was simply offered another appointment two weeks later, which I am unable to attend. I also attempted to contact a supervisor or manager to discuss what had happened, but as of this review, I have not received a return call. That lack of follow-up only reinforced my impression that customer service and patient care are not priorities at this location. Scheduling an MRI often involves coordinating work schedules, transportation, referrals, and sometimes weeks of waiting. To have an appointment canceled because I followed the directions given by the front desk is completely unacceptable. Patients deserve accurate information, professionalism, and accountability when mistakes occur. Unfortunately, this experience has completely eroded my confidence in this facility. I will not be returning to this location, and I cannot recommend it to anyone looking for imaging services in the Clermont area. I sincerely hope AdventHealth provides better training for its front desk staff so that other patients do not have to experience the same level of frustration and inconvenience that I did.

My children were taken to PM Pediatrics and evaluated by a provider who, based on the documentation…read moreand follow-up, handed out two wildly inaccurate diagnoses, unnecessary medications, and showed a dangerous lack of clinical judgment. My daughter was diagnosed with walking pneumonia despite no imaging, no labs, and no clear clinical justification. She was prescribed an antibiotic, a steroid, and a nebulizer--without confirmation of any actual illness. The chart notes from PM list symptoms that do not align with pneumonia. The next day, she was taken to the ER at Southlake, where she received a full evaluation--including imaging. Their diagnosis? No pneumonia. She had a common cold. My son was seen the same day for a simple dry cough. He had previously tested positive for rhinovirus (a common cold), which was confirmed via lab. PM Pediatrics diagnosed him with a sinus infection and prescribed Augmentin--despite no nasal symptoms, no sinus pressure, no diagnostic tests, and a chart note that again, shows no symptoms consistent with sinusitis. He was later taken to Clermont Urgent Care, where they evaluated him and concluded it was just a cold. No antibiotics. No issue. I have video of both kids running and playing full-speed just two evenings later. They were misdiagnosed, overtreated, and their actual condition--completely benign--was verified by two separate, credible facilities. When I called PM to speak to the provider about what had happened, I was intercepted by a gatekeeper--I believe his name was Nolan--who was unprofessional, dismissive, and combative. He claimed to be a paramedic, yet completely disregarded the importance of parental input and medical follow-up. He made no effort to escalate my concerns, only to delay and block them. The provider eventually returned my call, but hours had passed. At that point, I took my children's care into the hands of real MDs--ones who care about root cause, proper diagnostics, and clinical integrity. PM Pediatrics is not a clinic built on safety. It is a speed-based operation that hands out prescriptions without proper assessment, treats concerned parents as problems, and prioritizes efficiency over accuracy. If you value your child's health, get a second opinion and ask for proof--because you won't get it here

Save your time and go elsewhere. Appointment was at 7pm. Was not seen till 820pm. They forgot I was…read morewaiting in the room. I do not feel like they are professional. They lack of medical experience. They did not explain anything on his weight and proper dosage of pain reliever. I did not feel like I was at a doctors office.

Janet in lab work is fantastic! Such a compassionate and funny person. As soon as I grabbed my…read moreticket number I was called! Talk about service. Volunteers were putting up Christmas decorations. It's just so beautiful here. Thank you to all who make a visit to this VA facility, a good experience.

They always take care of the vets if you are reasonable and bot an ass. The doctors could take more…read moretime with you sometimes it feels like a cattle mill but most dr care

Very Clean, Nice, very welcoming. My friend absolutely loved staying there for her therapy.read more

My mom was there for 30 days and i want to thank the whole staff, medical and administrative, for…read moreall the care and compassion they showed her. The facility was above our expectations, super clean and well equipped.

Advent Health, Winter Park, is a big hospital with a lot of ER docs and nurses. My last hospital…read moretrip this week, I got to see Dr. Mills, the Senior ER Resident who saved my life on the night of April 9th, as I went in with septic shock vs severe sepsis, the latter I had three times in the last three years. I reminded Dr. Mills of his accomplishment this past Tuesday night. He didn't remember and was very busy with other patients. Hours later, as the ER had a moment of respite, Dr. Mills took time to review his April 9th notes and remembered me as someone he believed would depart from this earth when he sent me upstairs on the night of the April night discussed. He came into my room Tuesday night, before sending me upstairs for admission, gave me a fist bump, and thanked me for reminding him of why he's an ER Resident. For those who don't know about Septic Shock, most die. Those who don't die, often have arms, legs, or all amputated, and somehow, Dr. Mills and his team prevented all of the aforementioned nightmare scenarios.

I had my baby at Adventhealth and had a great experience. I felt comfortable and safe, everyone I…read moreinteracted with was friendly and made me feel taken care of. I spent two nights at Adventhealth prior to my delivery and all the staff were personable and caring. During my stay while giving birth I was there for 3 nights. The staff were wonderful again and kept me well informed of what was going on. I felt very in control of what was happening and that it was my choice as to what path was taken for my childs birth. I ended up having a beautiful baby boy via c-section and he was delivered by the on-call doctor, not a doctor from my OB. The on call doctor put me at ease (bc i was a little freaked out!) and I felt safe in her care. The food was decent, some meals better than others and you get a daily smoothie which was a nice surprise! In the area of the hospital that I was in there was a little cafe type area that had a vending machine and some other small bites for free. It was a thoughtful touch for friends and family who were visiting to meet our new baby. Everyone thinks that Winnie Palmer is THE place to have your baby, but I personally think Advent Winter Park is really the place to be. ;)