1. Holmes Improvement LLC

    1. Holmes Improvement LLC

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    Killingworth, CT

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    Holmes Improvement LLC

    5.0 (1 review)
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    Services - Holmes Improvement LLC

    Appliance installation

    Handyman caulking

    Holmes Improvement LLC Photos

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    9 years ago

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    Houseworks

    Houseworks

    (5 reviews)

    Called to get a price on a window install. I made an appt. for the next day...he never…read moreshowed...when I finally reached him, he said that he left a message canceling the appt, and if I didn't get it, then it must have been left on someone else's phone. Then he said he would call me that evening to reschedule...never called. Sounded like he could care less about the business....Not sure if he's a good contractor, but he sure is a bad business man.

    Chuck was prompt, professional, and seemingly reasonable upon our first meeting…read more However, when it came down to transferring our verbal agreed upon work and price to a legal contract, Chuck dropped the ball with a resounding thud. He forgot to add the closet door installation, decided he'd rather not be bothered with indoor painting, and refused to clarify which doors outside of the home I asked him to paint. Because there is a huge difference between painting a closet door or cabinet door and doing an outdoor garage, front door, back door and side door, I asked him amend his contract. Clearly nonspecific, unclear language would have left me liable for damages had he chosen not to honor his word. So I insisted that he add specific language to the contract that addressed the outdoor painting. All of a sudden Chuck's personality changed from a professional contractor to an argumentative, shady, slimy, and slithery, conman. Chuck knew that I was on a deadline, and that I had hired him over someone else because his bid was lower. So he decided to take advantage of my circumstances and attempt to pull the wool over my eyes. When I demanded specific language he argued, balked and finally quit. But after he quit he continued to argue for nonspecific language. Needless to say, I hired someone else ASAP rather than continue to play Chuck's underhanded game. This man is out for himself at all costs. Avoid him.

    Mr. Handyman of Guilford, North and East Haven

    Mr. Handyman of Guilford, North and East Haven

    (4 reviews)

    These people are great! They came to my house within hours of my call and did what was asked. They…read morearen't cheap ($250 an hour) but do great work.

    We contacted this Mr. Handyman about our front porch that was in desperate need of repair. We were…read morequoted an amount and told what needed to be done, and agreed to hire them. We supplied our own composite materials (i.e. Azek) and they supplied the rest. The first day of demo we were charged over $800 for labor and materials. They were at our home for about 3 hours. I paid without hesitation and even gave one of the workers an old bike I had in our garage for his kid. They seemed like nice, honorable guys. I expressed concern at one point during the work when I noticed that the cuts the worker had made were not straight. He informed me not to worry and that, "it will be seamless" once finished. On the last day of the job, I spoke with the admin assistant who informed me that my bill had increased by $800-$1,000 above the quoted estimate. This was news to me and I told her I would like an itemized receipt to account for all costs. A general receipt for "labor" and "wood" was sent to me. There was no itemization at all. Considering we supplied the vast majority of materials, I still have no idea what we were actually charged for. At completion of the work, I was immensely disappointed and could not believe the workers were telling me this was a finished job. For starters, my post now hangs over the decking on one side (see photo). Additionally, their cuts were crooked, their corners not square, and they tried to make up for their poor craftsmanship by filling in with caulk. They also removed our railing and left the post where it was attached unfinished, with a screw hanging out. See photos below for details. I refused payment at completion and called the owner (Jeremiah) to come take a look and help me resolve the issues. I sent him photos and he came to my home with one of his seasoned carpenters to review in person and determine a resolution. At first both men began defending the work, but ultimately it was clearly indefensible and they finally agreed to repair at no additional cost. We all agreed piece by piece which items needed to be repaired and replaced. It was the majority of the job. When they left, we had agreed that his seasoned carpenter would return to repair the shoddy work and that I would pay the remaining balance in full so long as the job was done satisfactorily. We did not agree on a timeline however, and I did not hear from Jeremiah again until over 3 weeks later (?) when I contacted him to inquire about when I might expect work to begin. At this point, Jeremiah's story had changed, and he was no longer agreeing to repair the job unless I paid in full up front. I told him that this was ridiculous because then I would have no guarantee that the job would be done well. He stood his ground and informed me that I "could not be trusted" to pay. I then offered to pay half of the balance with the rest at completion, to which he declined and continued to insist on payment in full before sending anyone for repairs. Since there was no way I could rely on a job well-done based on the first go-around, we decided to part ways. Now I am $800 in the hole, plus the $800 in materials we supplied that were ruined, and still do not have a porch!!! This business cannot be trusted, does not guarantee its work, is unprofessional, and in my opinion, is run by a shyster. I mean I could have written a poor review based on the extra $1,000 they tried to charge me, but their craftsmanship and unreliability are the most shocking. I am disgusted.

    Holmes Improvement LLC - handyman - Updated July 2026

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