I forget the managers name but it was a young man who was more than amazing. Our reservation was…read moregiven to someone else with the same last name I think. They ended up refunding us completely and giving us a free stay and we got $100 credit on our capital 1 card that we booked with. Restaurant was delicious. We were taken care of. Thanks for the stay can't wait to go back

Wonderful Hawaiian Hospitality at the Grand Naniloa Hotel Hilo…read more Coming from Honolulu as a kamaʻāina, I was truly impressed by the warm hospitality I received at the Grand Naniloa Hotel Hilo - a DoubleTree by Hilton. From the moment I checked in, Miss Brooke, Miss Melissa, and the front desk manager ( young Caucasian man I forgot his name), were exceptionally warm, welcoming, and helpful. Their genuine aloha and professionalism made me feel very well taken care of throughout my stay. The hotel has a beautiful Hilo setting, but what really stood out to me was the service. As someone who lives in Hawaiʻi, I especially appreciate when a hotel reflects the true spirit of aloha, and I certainly felt it here. Mahalo to Brooke, Melissa, the front desk manager, and the entire Grand Naniloa team for making my stay so enjoyable. I look forward to returning on my next visit to Hilo!

I'm so sorry they closed. I used to stay there for decades. What a disappointment but I'm sure it's…read moregreat for the community.

Very comfortable place. We visited Hilo from Kona and didn't want to drive back. So we found this…read moreplace. It didn't have AC but the fans kept us cool. The Mark was very hospitable and got us situated.

We had a great experience staying at the Hilo Hawaiian Hotel and would definitely come back…read more The best part of our stay was the staff. Everyone we interacted with was friendly, welcoming, and genuinely kind. A special shoutout to Charla at the front desk. She was professional, patient, and handled a difficult guest with grace while still making everyone else feel taken care of. Employees like her really make a difference. The location is beautiful. The ocean views are amazing, there's plenty of parking, and it's a nice area to walk around and enjoy the scenery. Our room's AC worked great, which was much appreciated after spending time outside. The hotel itself is clean but could use some updating. I think it would be nice to modernize certain areas while still preserving the Hawaiian history and charm that gives the property its character. There are also a few maintenance items that could use attention. For example, our towel rack was very loose and some bathroom finishes were showing wear. We also really enjoyed WSW | The Steakhouse. The service was excellent, and the bartender was knowledgeable and made great recommendations. Overall, if you're looking for a comfortable stay with beautiful views, friendly staff, and a relaxing atmosphere, I'd definitely recommend staying here.

I think if you're familiar with the properties on Banyan Dr. you know the Hotels are old. I don't…read moreexpect much, we always stayed at Uncle Billy's (RIP) but decided to try here. First off, the Lobby area is absolutely beautiful and parts of the Restaurant is still under construction. However, the rooms are dated.. extremely dated. We had three rooms for our Family, all on the 8th floor, and our room smelled of straight mildew as soon as we opened the door. Unfortunately we couldn't keep the door open to air it out as it was also extremely humid and there were swarms of termites on the balcony. The wallpaper was bubbling all over the walls, and the rug and chair fabric looked as if it were better to just toss. The minifridge was also busted.. it would freeze all our beverages that weren't placed in the freezer. Annoying but I'd rather it be frigid than warm. The bed was very comfortable and clean.. as well as the bathroom. No signs of rust or mold. No bugs were seen in the room. Front desk was flustered when we checked up, there were a lot of activities in Hilo town this past weekend so although they weren't overly friendly, they weren't rude. Parking is onsite but of course first come first serve. It's nice that they have a garage under as well but if you miss snagging a space, there's street parking. It was a great visit for us so we do recommend it if you get your room at a decent rate. The property is very well kept and the elevators are relatively fast but the location itself is very convenient to everything you need to do.

We really enjoyed the beautiful well kept down-to-earth stay. The property is both immaculate and…read morerelaxing. The morning breakfast is delightfully done and creates a nice community feeling. They are SO close to the surfing beach. A nice stroll with coffee to watch the locals was sweet.

I cant take the credit for finding this jewel. My wife did a lot of research and finally settled on…read morethe Orchid B and B. They have two rooms here. One is detached from the house and is rhe smallest. The larger room is located at the entry to the house. It appears that it is a converted living room with a 3/4 bathroom. No tub. The room is decorated nicely in island style and sconce lighting. Nice large flat screen tv on the wall with a swivel. A/c in the room if needed, cieling fans, and a couple nice couches. There is a refrgerator in the room that has a small freezer. There is a microwave on the lanai and a barbeque that can be used also. The breakfasts are outstanding and consist of papayas, mango, bananas, apples, dates and kiwi. In addition Steve makes waffles, and brings in bagels and sweet rolls on alternate days. Theres also, Coffee, yogurt and three types of dry cereal. The grounds are lush and well maintained. You have full access to the pool and hot tub. Theres also a koi pond. The lanai is about 35' x 35' big and really nice with many chairs to lounge on and chill... The only negatives i can think of is the water pressure in the shower is really low and the towels are pretty thin....these things are not deal breakers. Steve and Su are great hosts and we definitley reccomend the Orchid.

This inn has changed ownership and name at some point in the past few years (not sure exactly…read morewhen). It's now called the Hilo Town Inn. We chose it for its excellent location but were very pleased overall with the accommodations. It suited us perfectly, was clean, air conditioned, and even had a microwave which is more than I can say for a lot of hotels these days. The owner, Sam, was very helpful prior to and during our stay via text. There was also parking behind the building which was very convenient. We were about as centrally located in Hilo as you can imagine. I loved being able to walk right out to the Hilo Farmer's Market and to various restaurants nearby to enjoy meals. It really is a very basic place to stay. Don't expect resort amenities. That being said, I would definitely stay here again if I returned to Hilo! The location can't be beat and we really enjoyed our stay.

This is a charming, tiny hotel located in the downtown area. You're only about 150 feet from the…read moreFarmer's Market and lots of stores and restaurants. Easy walking distance to almost everything. Our room had a nice view of a park and we could see the ocean/bay, too. My only (minor) complaint involves checking in. There's no front desk so figuring out the code to your door can be a little challenging. I recommend calling well in advance to get any similar questions answered. The room was very clean and attractive. The mini-fridge was also most welcome. Terrific location and reasonably priced.

Have you ever wanted to sleep comfortably in the midst of a tropical paradise? Go to bed to the…read morechirping sounds of adorably tiny frogs, and rise to the pleasant calls of the native Hawaiian early birds (Who are getting the worms of course)? Or maybe you've always wanted to have a frikkin' waterfall in your front yard. At Lo'i you can have all this and more. This B&B is a short distance and easy drive from downtown Hilo, sitting on 1.7 acres of privately owned, lush rainforest. The rooms are tastefully designed and you have complete privacy. The view from your room is magnificent as you take in the waterfall, flowers in bloom, exotic fruit trees and vibrant green landscape. Cody was our host. He was really nice and gave us some great recommendations for things to do in Hilo. He always wanted to make sure we had everything we needed. The breakfasts here are so good! For one morning our lovely chef made us some waffles with 3 different types of syrup (Coconut, maple, lilikoi), and a massive fruit platter, perfectly sliced. The next day we had buttery croissants and a delightful locally made banana bread (This is great toasted with butter and topped with some fresh lilikoi btw). Coffee is available for your caffeine fix. Eating outside on the lanai is the perfect way to start your morning. You might even get some cute geckos stopping by for fruity handouts! The room comes with ceiling fans, an A/C unit, TV with a basic selection of channels, large shower area, and mini fridge. The room's mini fridge can't quite fit a regular size styrofoam box comfortably but there is a larger mini fridge in the common area between Cody's room and yours though, as well as a toaster oven. The actual grounds are amazing. You might wake up to see one of their cute chickens roaming the yard. There are very cool "sensitive plants" growing here that curl their leaves when you touch them. On one of the days we went down to look at the waterfall and saw that Cody's small mongoose traps were so alluring that he actually caught a cat in one lol. They grow some beautiful fruit trees, flowers and plants on premises. Check in and check out was easy. Note that you need a 25% deposit to reserve your room, and the remainder can be paid with check or cash. Credit card is accepted but there's a 3% processing fee. I did a lot of checking of hotel room prices around Hilo and for just a little bit more I thought our stay here vs. a more traditional hotel was worth every penny. Thanks to Lo'i for making it a great place to stay. Hilo will forever hold a special place in my travel memories!

Lotus Garden Hilo The Lotus Garden is a proper garden with…read morenative Hawaiian landscaping and natural plants growing everywhere, filling the space with life. It is a compound of different types of living quarters. My favorite place is a studio on th main street. It is a sexy room with a separate sitting area to sip coffee in the mornings. You can hear the energy of morning musings. The outdoor shower has a great water feature that lulls you into sleep like a lullaby. Peace and tranquility reign here. If you are looking for the big box, first-world amenities, don't stay here. There are birds chirping, Coqui frogs and even a few mosquitoes. If you want air condition and perfectly coiffed lawns, go stay somewhere else. But, If you want to "feel" like you are in Hawaii- stay here. Bring your walking shoes because you literally walk to everything you need. KTA is literally across the street. Close to the farmers' market and shopping at all the unique shops in Hilo. Meg and Jasper are a delight. No matter what I have asked of them, they do their best to accommodate. French pressed coffee in the morning, and a Kendrick's and tonic in the evening. If you are lucky, Jasper may play you a song and Meg will tell you of her adventures. Don't just stay one time- this place is always evolving just like a lotus flower, a symbol of rebirth.

Rustic accommodations in a tropical paradise. This location is in the heart of Hilo, with close…read moreproximity to local fine dining, groceries, and the local farmer's market. This hidden gem provides cottages in a lush garden with a koi pond, serene statues and the sounds of nature in the evening. Access to local venues with live music and shaved ice around the corner. Easy free parking across the street. Cottages featuring nature's air conditioning, small kitchen, private living room, porch, and private bathroom. Stroll through the lush garden area and check out the koi pond.

My partner and I love Bed and Breakfasts, and the Hilo Bay Hale Bed & Breakfast did not let us…read moredown. They had everything we needed for a comfortable stay (including air conditioning), and it was all done with great style (Matthew, the owner, has a fabulous decorative sense). The house keeper, Carolina, was sweet and a great conversationalist. She and Matthew talked to us about our plans, making sure we hit the highlights of Hilo. The house is located a few blocks away from downtown and very convenient to everything we wanted to see and do. There is plenty of street parking, and we felt safe in the location. To top it all off, the food was fabulous. They were very accommodating to dietary restrictions, and made sure there was lots of fresh, local produce for their guests. My partner and I hope we are lucky enough to return for another stay at the Hilo Bay Hale Bed & Breakfast.

We stayed at the Hilo Bay Hale B&B over the Holiday and it was our third stay here. We really love…read morethe place for its location right in Hilo town. It is only a few blocks away from the famous Farmers Market and lots of dining places around. It is also one of the few places in Hilo that is pet friendly and allows pets to stay. We always bring our two dogs with us when we visit so we don't have to board them while we are gone. Their amazing breakfast is really a fine example of what a real B&B should serve. For this stay they had fresh fruits, eggs, potatoes, breads, yogurt, juices and coffee. Everything was prepared by Carolina who was our host. She was so accommodating and attentive. She made an extra effort to allow us an early check in. We will be back again when we come to visit Hilo. Also, please note that they have a Kamaaina discount so be sure to note the request in the comments section when you book the reservation.

The price felt fair overall, but I think many reviewers weighted the cleanliness and renovated…read morerustic aesthetic too heavily. Having stayed in 2-5 star hotels across the U.S., this property is a good example of how subjective hotel ratings can be. Hilo simply does not have the newer luxury resort inventory you find on the Kohala Coast, so don't assume another hotel is upscale because it has "Grand" in the name. I can understand the appeal of its boutique-style, active-traveler, eco-conscious, customer-friendly atmosphere, hence the skewed 5-star ratings. Our biggest disappointments were room size, cooling performance, and noise/poor acoustic privacy. I'd still give it a low 4 stars because of the location, cleanliness, Aloha atmosphere, and staff friendliness. The property offers very basic accommodations in what resembles an old Travelodge/Motel 6-type property but cleverly renovated. The owners clearly understood that with clean rooms, vinyl plank flooring, fresh paint, and updated furniture, and a hint of a Zen/Environmental/Aloha vibe, they could offer a strong alternative to Hilo's aging high-rise hotels. While there are wheelchair ramps, the property has three stories and no elevators which means you'll have to carry your luggage up the stairs for most the upper floors. Some rooms face the inlet/ocean across the street fronted by a very old looking fish pond, while most others look across to each other with a small garden areas between or the decent pool area (no hot tub.) There's free lobby coffee in a large pump dispenser since rooms lack coffee makers, plus complimentary bikes and paddleboards. A very small lagoon beach is directly across the street, with two decent restaurants within a stone's throw. Downtown Hilo is about a six-minute drive but probably not walkable for most people. Rooms are compact, and the bathrooms are tiny with no exhaust fan. The bed leaned softer than average, and the TV was smaller than most modern computer monitors. The A/C struggled with Hilo's humid climate but managed to keep the room barely cool enough for comfortable sleeping. Shower pressure and temperature were acceptable, though the showerhead sat around chin height for me at 5'11". The biggest drawback was noise and lack of sound privacy. The glass louver windows provide almost no sound insulation, so you hear everything outside your room -- kids running the halls, conversations, foot traffic, and nearby guests. Anyone outside your room could easily overhear conversations inside. There's also noticeable jet noise due to the airport proximity, though fortunately I don't recall hearing flights between 10:30 PM and 6:30 AM. Rates are typically less than the nearby aging high-rise hotels with more upscale branding (and more uneven reviews). If SCP is at least 20% cheaper than those competitors, it's probably the best value in Hilo. If it fits your budget, I would opt for the ocean view rooms with the balconies at the SCP. The hotel appeared to be finishing renovations on its last older rooms during our stay, so many of the older 1-2 star reviews are probably no longer relevant

It's unfortunate because the amenities are great and it's newly renovated, but there are problems…read morewith necessities that need to be fixed. For example, the room keys would need to reset multiple times a day, the shower didn't drain properly, and there were ants in our room. The nice look doesn't make up for the lost functionality.

With 6 rooms to choose from, I chose the oceanview suite #3 as it was a corner room that seemed to…read moreget good light. However, do note you also get the sounds of the coqui frogs from both sides. I believe the middle room may have less coqui frog noise but confirm with the innskeepers or owners before booking. Being on the east side of the island, you will be able to catch the sunrises right from your room so having an oceanview room was a big plus especially if you end up getting takeout since eateries close much earlier in Hilo. The breakfast is made to order by one of the innskeepers, sweet Tomomi that is served in an area with just as gorgeous ocean views. There is a shared fridge with other guests in case you have leftovers or anything perishable which we definitely did. Snacks like granola bars and tea are available all day as well as a cabinet full of sunscreen, bug spray, and anything else you may have forgotten.

The views are beautiful, service is unbeatable and to top it off breakfast was fantastic! We stayed…read morein oceanfront room 1. If you're looking to stay in Hilo, look no further. Thank you Bill for your island hospitality!