Olivia is so wonderful! I was buying a car on a Saturday and the dealer required proof of insurance…read moreon that very vehicle. Olivia coordinated with me the day before so I'd know I could reach her that day. Then, right as promised, when I texted with the "go-ahead," she added my car and sent me the document to show the dealer. What incredible service! So glad the Caldwell Agency is our insurance provider.

Jeremy is hands down the best agent ever!!!! He has saved me so much money!!! Always goes the extra…read moremile for his customers! A pleasure to deal with.

Adept and professional with your insurance needs, Kim and Lynn can help you out. They're both so…read morefriendly. I recently got a truck and instead of waiting in line for hours at the DMV to put the truck in my name, gain proof of insurance and even send out for a license plate, I could do it all in Kim's offices in a pretty short period of time. Stress reliever, for sure. Plate showed up pretty quickly in the mail, as well. Makes me wonder if the DMV would have a processing delay. Can't say, but DMV probably would. So much backed up there with the lines, details from each in line, etc. (Common sense, but don't forget to have the proper information and identification. I spent 3-ish hours at the DMV and didn't have the proper stuff. Wasted almost an afternoon. Went home and luckily didn't have to drive out of my way again and stopped here and they were immediately helpful and saved me money, effort and even more time that I'd already lost that day. So yes, the suggestion with the DMV is coming from experience. DMV was especially stereotypical that day. Haha!)

Kim Bell is amazing and very helpful with all policies, home, auto, RV, and boat!read more

If I could give a negative i would. I have full coverage he refused to take my car to my house…read more Says they hadn't been paid yet. I have full coverage. Insurance paid that towing. The kanawha county cops have mitches on speed dial to get, they do this to over charge you or the insurance to get your car back. There is nothing an accident victim can do. If you have to call for towing call Chambers or kings. Don't choose a con artist. Got us twice.

illegally tows cars from side of the roads then holds them to charge crazy fees. Try to act like he…read moreis doing favors when in reality he is scamming people.

Dave has been a part of Clendenin's community since the day he was born 65 years ago, and has since…read morebecome inarguably the towns staunchest advocate. He runs his business honestly and does his very best for each client, providing the services they need and I'm an affordable manner. When you cross the Elk river to enter Clendenin it is fitting that the first thing you see is his lifelong home. Because Dave puts his customers and his town first, and my family appreciates it.

From the owner: More information about independent insurance agencies that sell Progressive: Independent insurance…read moreagents don?t work for just one company, and that means better choices for you. Like a personal shopper comparing rates and coverage, they can quote multiple insurance companies to make sure you are getting a great rate. Always looking for new solutions and product lines, it?s no wonder agents choose Progressive more than any other carrier. Progressive agents can offer: Full Line of Products - auto, motorcycle and ATV, commercial and business, RV, boat, personal umbrella, and home. Affordable Solutions - Progressive starts with great rates and adds a lot of other ways to save, such as: The Multi Policy, Homeowner, Good Student, Multi Vehicle, Paperless, Paid In Full, Five Year Accident Free, and Three Year Safe Driving Discounts. And where available, Snapshot - the newest way to save. Exceptional Claims Service - Just as your local agent will offer peace of mind and exceptional service, i

Great service great team. Spoke with Patti on my coverage and she didnt budge to help me with all…read moreof my insurance questions.

I recently had a terrible experience with State Farm. I was with Geico and my husband has State…read moreFarm. I called to get a quote on Full coverage for one car (I drive) and liability for another (my 18 year old daughter drives). Was very excited after I was told my insurance with State Farm would be around $60 cheaper than Geico so I paid my down payment of $147 in September and cancelled Geico. The first problem I noticed was that I did not have my own policy and was instead added to my husbands policy. He is not on the title of either vehicle and I really did not want to be on his as a driver. Second problem was that on the third month, and without warning, my monthly payment (November) sky rocketed to $264. I called and sent emails to Mr Rowsey and his other employees over and over trying to get a reasonable explanation. With no response. I finally got through to the lady that originally gave me the quote and she said she made some adjustments and that if my daughter would complete Steer Clear (1st time hearing about this) that would offer a discount and that the price would now be $157. She still never explained how my rate went from $147 to $264. Fast forward to the next monthly bill (December) and this time it is $234. Once again I try to email with no response. Finally I get a call from Niccole, she was rude and continuously talking over me and blaming me for the increase because my daughter did not complete the Steer Clear driving app back in September when I got the quote. I informed her that the lady that gave me the quote never told me that the rate of $147 included a discount for the Steer Clear completion or of course she would have done that. Then she also told me that because I made changes to my coverages online that also made the rate jump up. Which clearly is not true because the changes I made were to lower my monthly rate. I had finally had enough of the lying and bad customer service from this office and went to another insurance company on 12/12/22. The last problem was that I cancelled the same day that the $234 payment was due. It was paid and I assumed the full amount would be refunded. My husband (not me) got a refund in the amount of $163.04 instead of the full amount. Well, isn't that nice. I had State Farm years ago when Terry Bowe had it and the difference in the customer service is night and day. He would call you personally and solve any problems you may be having. He actually had wonderful employees that would call you back quickly. Never rude. I would never recommend this specific State Farm location. I have no idea if Mr Rowsey is a good agent or not because he would never reply.

You will not find a better agency with some of the best agents out there. We have been with…read moreCladwell (Garlow) for years and have been very fortunate to have Diana Thomas to hold our hands and help us with various insurance products over the years (First Home, Vacation Home, Rental, Vehicles, Balloon Policy, etc.), her council has been invaluable. If you ever find yourself in need of a new insurance agent, I cannot recommend Diana Thomas enough. You will not be disappointed.

Great people to work with. I got the best home insurance through them. I have got atleast three…read morequotes before committing to them. No one can beat their price or the service. Dan is always available to answer my questions.