Honestly if it wasn't absolutely necessary to have a consistent endocrinologist for my type 1…read morediabetes, I would NEVER go here. There's never been a time where I've needed to change a prescription or do a slight edit of my medication's, that they haven't given me the longest runaround known to man. I have an issue with them every single time. Communication there is TERRIBLE. I am the only person to advocate for myself. I know truly the issue is Insurance and the demand that is on doctors to hurry, but I could not feel more: not listened to, not taken seriously, than when I'm there seeing Kacey. There is a particular person at the front desk that is always rude. They always treat you like you are the biggest inconvenience, and all I'm trying to do is literally stay alive as a type one diabetic. This has been going on for years with them, but this past situation with my Omnipod's, really sent it over the edge for me. Because of their inconsiderate unprofessionalism, I was completely without an insulin pump just because they wouldn't get my prescription sent to Insurance correctly. I tried going to a different doctor that was recommended to me at another HMG office, but apparently it is a conflict of interest and will not allow that. If I could give it negative stars, I would. I know that the demand is probably high and calls come in all the time and they have to set boundaries themselves. I am all for that in general, but it goes a long way when you at least show that you at least care for somebody and their wellbeing like they say they do

My son went to the urgent care facility where he did see a doctor. The doctor realized that he…read moreneeded something different and sent him somewhere else without a charge.

He's a great doctor who actually cares about his patients!read more

I am beyond angry at Twin City Medical. I've been going there for a couple of years, and started to…read morereconsider after Dr. Katie Olubowale declined to provide me any type of real pain relief after I had a terrible case of shingles (from having small pox as a child). She treated me as though I hadn't been a patient for years, like I was a junkie attempting to find my next score THROUGH A DOCTOR. Real bright, that one. She was the one that confirmed my shingles in the first place and prescribed me Tylenol. TYLENOL. Shingles are extremely painful, btw. If you haven't yet, I encourage you to get vaccinated for shingles and don't wait until you're 50 like the commercial states! You can get it sooner than that. I arrived at my appointment on time and texted "arrived" as instructed by the text message sent to me, stated as follows: Hi (patient name), please text us "ARRIVED" when you arrive at the facility. Please wait in your car and we will let you know when to come inside. Please remember to wear a mask and maintain social distancing. Only parents and caregivers may accompany patients to their appts. Please arrive at 8:25am and bring all medications with you. I'm not given any further instructions, so I sit in my car and wait for them to let me know when to come inside, as per the texted instructions. I wait and wait until I start getting nervous. I go inside without being told and take a seat. I see patients come and go, and I'm still sitting there.. waiting. After the third patient goes back, I finally ask the receptionist (if you can call her that) why I haven't been seen. Turns out she somehow didn't know I was there, despite my following their text message directions! Apparently, the rest of the patients just ignore the directions and go right on in and up to the window... points for being ignorant of directions, I suppose. At this point I'm fuming, having wasted 45 minutes waiting unnecessarily due to poor instructions. I ask what's taking so long and she replies ""Dr. Katie bumped you down a couple of spots." Wait, WHAT?!? I'm being punished for following THEIR PROTOCOL?!? Unless I have to drive an hour out of my way, I'm done with Twin City Medical and am looking very, very hard for a doctor who has enough common sense to either respect patients that follow clear, laid out instructions even when her staff can't manage to, or can get their staff in line to actually give a crap about patients and their valuable time. I'm so tired of doctors acting like their time is more important than the people they make their living off of.

I've been to Twin City Medical twice since moving back to Bristol in June. I have a myriad of…read morehealth issues. I found the staff to be courteous, if not overly friendly, but then they put up with people all day, so I imagine that takes a toll. Dr. Roy Andrews was exceptionally nice and on my first very encouraging about getting me in to see a neurologist and pain management. I left the office feeling encouraged that someone seemed to know what needed to be done. However, he had failed to see something in my paperwork. My next visit, 2 weeks later, burst my bubble. He couldn't recommend me to neurologist or pain management as I have no insurance and virtually no income. But none of that was Dr. Andrews fault and he was still very kind. So, in all, the worst thing I can say is that they can't perform miracles or provide no cost healthcare. Their sliding scale payment was still affordable for me. But, for now anyway, nothing can be done but maintenance, pretty much like the past five years.

Dr. Collins addressed every concern I had with care and listened to everything I had to say. He was…read morenot in any rush and was very personable and friendly. I enjoyed my visit and have found my new PCP.

I've gone to this med center for years. My original doctor here, Dr. Hess, was great. Unfortunately…read morehe moved away, his replacement, Dr. Owens, was good too. Unfortunately time moves and he was replaced by Dr. John Collins. I had bone cancer 20 years ago and have a 10 inch steel rod in my left arm in place of my radius. I've been on percocet since. It hurts every day and I'm kinda clumsy and smack my arm on things. I take percocet for break out pain. I take about 60 per year. Per. Year. Neither previous doctor was remotely concerned about the amount I took. Collins just flat out refused. I am not at risk of opiate dependency. I am not at risk of health problems from opiate use. I guess pain management for quality of life isn't high on his priority list. I guess he knows better than all my other doctors that have had no issue prescribing it. I hope he steps on a Lego every day for the rest of his life and can't take any pain meds.