Unfortunately I've had to be hospitalized several times last year. I can report (as a retired…read morehealth care provider) that the care I received was very good. If treated with respect, the nurses were wonderful. I have no complaints except my "go bag" was misplaced once... minor

It took six phone calls over two days to get a procedure scheduled through central scheduling…read more Each phone call was answered by a recording of a "virtual agent" who then transferred it to a "real agent" who asked the demographic questions again and then either dropped the call or didn't know how to schedule the procedure or said she didn't have a proper diagnosis for the insurance company. When I asked her to let the physician know she replied "You have to do that." The next day I received a call with an appropriate appointment and diagnosis. That afternoon I received a call from an individual saying she was calling to schedule my appointment, I told her the appointment had already been scheduled earlier that day. There is an obvious lack of communication in that department and I will have a hard time using a Ballad facility for future procedures,

I just came through the door after spending over 7 hours in the ER at Wellmont Health System in…read moreBristol, TN. I felt it necessary to post this review to not only write down my frustrations but my concern for future patients at this facility. The patient was my mother, an 86 year old woman on oxygen who could not breathe. Our wait time was over three hours. Fortunately, things weren't severe enough for my mother to be admitted and the doctor said all was well and we were free to go home. Almost. We had to wait another hour just for the nurse to receive the "discharge papers". We were not free to go. I understand. There is a process. I get it. ER's get busy, but a three hour wait with an elderly person in a wheelchair and on oxygen? I have NEVER seen such a disorganized emergency room process. What has happened? This is not the same hospital it was even six months ago.

Arrived at the er by ambulance. Kept for several hours and sent home. Several hours later ended up…read morein Johnson city er ( bc close to it at the time ) admitted and kept for three days. I will never go to Bristol and would not recommend their er ever

I ended up visiting the pharmacy because my medicine was lost and I wound not be able to managed…read moreeven a few days without my allergy medicine - the inching would have been miserable. I called Dad to have him call in the prescription then it would be the first stop when we hit town. The pharmacist and staff were very kind and helpful. They worked with my insurance to make sure it was covered -- all with a smile and no sense of being put out. Small town pharmacies are great ... I wish we had this type of service in Los Angeles.

I am beyond angry at Twin City Medical. I've been going there for a couple of years, and started to…read morereconsider after Dr. Katie Olubowale declined to provide me any type of real pain relief after I had a terrible case of shingles (from having small pox as a child). She treated me as though I hadn't been a patient for years, like I was a junkie attempting to find my next score THROUGH A DOCTOR. Real bright, that one. She was the one that confirmed my shingles in the first place and prescribed me Tylenol. TYLENOL. Shingles are extremely painful, btw. If you haven't yet, I encourage you to get vaccinated for shingles and don't wait until you're 50 like the commercial states! You can get it sooner than that. I arrived at my appointment on time and texted "arrived" as instructed by the text message sent to me, stated as follows: Hi (patient name), please text us "ARRIVED" when you arrive at the facility. Please wait in your car and we will let you know when to come inside. Please remember to wear a mask and maintain social distancing. Only parents and caregivers may accompany patients to their appts. Please arrive at 8:25am and bring all medications with you. I'm not given any further instructions, so I sit in my car and wait for them to let me know when to come inside, as per the texted instructions. I wait and wait until I start getting nervous. I go inside without being told and take a seat. I see patients come and go, and I'm still sitting there.. waiting. After the third patient goes back, I finally ask the receptionist (if you can call her that) why I haven't been seen. Turns out she somehow didn't know I was there, despite my following their text message directions! Apparently, the rest of the patients just ignore the directions and go right on in and up to the window... points for being ignorant of directions, I suppose. At this point I'm fuming, having wasted 45 minutes waiting unnecessarily due to poor instructions. I ask what's taking so long and she replies ""Dr. Katie bumped you down a couple of spots." Wait, WHAT?!? I'm being punished for following THEIR PROTOCOL?!? Unless I have to drive an hour out of my way, I'm done with Twin City Medical and am looking very, very hard for a doctor who has enough common sense to either respect patients that follow clear, laid out instructions even when her staff can't manage to, or can get their staff in line to actually give a crap about patients and their valuable time. I'm so tired of doctors acting like their time is more important than the people they make their living off of.

I've been to Twin City Medical twice since moving back to Bristol in June. I have a myriad of…read morehealth issues. I found the staff to be courteous, if not overly friendly, but then they put up with people all day, so I imagine that takes a toll. Dr. Roy Andrews was exceptionally nice and on my first very encouraging about getting me in to see a neurologist and pain management. I left the office feeling encouraged that someone seemed to know what needed to be done. However, he had failed to see something in my paperwork. My next visit, 2 weeks later, burst my bubble. He couldn't recommend me to neurologist or pain management as I have no insurance and virtually no income. But none of that was Dr. Andrews fault and he was still very kind. So, in all, the worst thing I can say is that they can't perform miracles or provide no cost healthcare. Their sliding scale payment was still affordable for me. But, for now anyway, nothing can be done but maintenance, pretty much like the past five years.

My husband saw Dr. Platt who preformed a nerve block. The nerve block was great but when we ask…read morefor another appointment we were informed that he would not see him again. Did not give reason, just flat out refused to see him for another appointment or nerve block. Staff was nice and his medical assistant was nice enough (or so we thought). Not nice to leave your patient hanging. I hope he never has back pain to the point that he can't walk and his doctor refuse to help him. NOT NICE Dr. Platt, not nice!!!!

My 91 yr old mother with multiple spinal compression fractures was referred to "Dr." Rice to see…read morewhether any surgical procedures could alleviate the excruciating pain in her back that, after 2 months, had just this week begun to dissipate enough to get her into a car and to an appointment. First his morbidly obese, picture-of-health PA enters the room and loudly and arrogantly insists that the only recourse at this point is to inject radioactive materials into my frail mother's body so they can "see" the fractures' age. Then enters young, fit Rice who proceeds to aggressively poke around my mother's fragile back asking her if this hurts and that hurts and then when she says "not really where you're pushing", he then HITS her 91 year old BROKEN back several times with force! She is shocked and too intimidated by doctors to tell him to stop and that it hurts and now she has NEW terrible pain in her back ribs!!! We are too exhausted to make a legal case of this in these last months of her life so I thought I would just warn others that these guys are dangerous and should be avoided.