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    Holt Renfrew

    1.9 (47 reviews)
    Open 9:30 am - 9:00 pm
    Updated over 3 months ago

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    Patty L.

    I hate coming into this Holt Renfrew location - everything is so cramped and it's always so crowded. The sales staff are snooty simply "because it's Holt's" - but honestly, your store is under the mall's food court - there is no need to be pretentious and snooty. The makeup counters are always crowded, and on a busy weekend you'll probably have to wait to be served - if they bother to look your way. I save myself the grief and go to Sephora if they have the brand that I'm after. The designer accessories are plopped (and chained) onto the shelves and you have to hunt around for someone if you want something and then put up with their fake attempt to be genuinely interested in you. Since this is a smaller store their selection is somewhat limited. Their shoe corner has a pitiful selection of Louboutin, Prada, Dior and Jimmy Choo's - but if you are really looking for shoes either head over to David's in the mall or go down to Holt's on Bloor St. The only reason I'm restraining myself from giving this store location 1 star is "because it's Holt's" - and you'd be hard-pressed to find these designer brands elsewhere in Toronto since many have exclusive distribution contracts with Holt Renfrew.

    Kenny L.

    So if you don't mind having money drained from your wallet and you have an expensive taste then you'll definitely enjoy Holt Renfrew. I'm totally guilty of this. With three locations, one being downtown at Yonge and Bloor, another at Sherway Garden and this location in Yorkdale Mall, gives a variety of locations to choose from. Being located in one of the biggest malls in Toronto, you get to have other reasons to pay a visit to this store. The store consist of booths and boutique stores that will give a great focus on specific product lines. Having boutique stores such as Louis Vuitton, Chanel, Gucci, Prada etc, will allow each store to display their very own look and brands the way they want to. Holt's main focus is to sell only and nothing but independent and high end brands from all over the world. With valet parking and greeters, makes the store experience must more special as they would treat you with great honour. The staff is super nice and their service is super great. Every so often you'll catch a sale event that will give you crazy deals such as 70% off and hourly specials from specific boutique brands. if you can get to these, be ready for some fighting and shoving. With pricing being sky-rocketed, any sale that you can grab, take it. If hungry or thirsty during shopping then hit up the Holt Cafe for some grub. it's pricy but the food is more gourmet rather then the typical fast food. The bloor location is an actual restaurant but the Yorkdale location is more pre-made food. I would honestly just go to the mall and get your food from there if you're join to spend that much on food that you can get cheaper else where. Nevertheless, you'll only need to go there to buy rare things unless you have a very serious problem and buy purses/shoes as much as you do with candy and coffee. But if you do want something fancy, pricey and elegant, then come here.

    Doesn't take NASA engineer to figure out there must be scratch-off code. Why doesn't HR have it? Cuz it costs HR money. Risk for customers!

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    Page 2 of 2

    Review Highlights - Holt Renfrew

    The only thing I buy from Holts for personal use is the Jo Malone lotions.

    Mentioned in 8 reviews

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    Uncle Otis Clothing - Gorgeous men's clothing here!

    Uncle Otis Clothing

    3.9(17 reviews)
    9.0 kmChinatown, Downtown Core
    $$$

    I purchased a pair of shoes from Uncle Otis Clothing online store last week. After I paid I was…read moreadvised that the shoes would ship and I would receive an email later with the shipping confirmation. I paid $200.00, for the shoes and Otis billed me an additional $45.00, to ship to Denver, Colorado. Earlier this week, I received the shipping confirmation, but I also received a separate email from the shipper, DHL, to let me know that I owed them an additional $72.81, and that if I did not pay in four days, the shipment would be sent back to Uncle Otis. I called Otis and was advised that because I live in the States, I would need to pay the duties on the order, and that if I didn't want to pay the duties, the shipment would be sent back to Uncle Otis Clothing and I would receive a refund, MINUS the $45.00, that I paid for shipping, so basically, I was on the hook for the $72.81, or I could send the shoes back and lose the $45.00, that I'd already paid. I was miffed to say the least and Otis was unhelpful when I emailed to ask why I paid over $115.00, just to ship. In fact, Uncle Otis Clothing didn't even have the ship to address correct, so that after I paid the extortion, so that I didn't end up paying $45.00, to get NOTHING, I had to call Uncle Otis Clothing back to sit on hold for a half hour white they called DHL to correct their mistake. To say this was mishandled is the understatement of 2025. The customer service was crap, as was the explanation of the return policy and why I was billed $117.81 for shoes that cost half of that cost. Uncle Otis Clothing is a complete scam and I will not stand silently by while companies like this one take advantage of people. The experience left a taste in my mouth that I would like to never taste again and I will continue spreading the word.

    Their return policy is astonishingly poor - needs to be more clearly represented at check out. The…read moreconversation on the phone with Vincent quickly became argumentative and i was assured i'm not the kind of customer he wants anyways, we "deal with people like you all the time." And by that i'm sure he means pissed off people who are clearly getting hoodwinked by a return policy that's not reflective of online shopping. As a first time buyer you'd think they'd make an exception and do a return now that i'm more familiar with their antiquated return policy. That said, too bad we don't want your business is the general response. And "if you don't like it go write a bad review, my name is Vincent and I own the place" is not what you'd expect but, it did inspire this review so, thank you, Vincent. I'll be shocked if this business is around in 5 years, or at least under the same management. Will never shop with these clowns again.

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    Holt Renfrew - accessories - Updated June 2026

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