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    CAPO Salerno in Toronto

    5.0 (3 reviews)

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    8 years ago

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    7 years ago

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    Uncle Otis Clothing - Gorgeous men's clothing here!

    Uncle Otis Clothing

    3.9(17 reviews)
    7.3 kmChinatown, Downtown Core
    $$$

    I purchased a pair of shoes from Uncle Otis Clothing online store last week. After I paid I was…read moreadvised that the shoes would ship and I would receive an email later with the shipping confirmation. I paid $200.00, for the shoes and Otis billed me an additional $45.00, to ship to Denver, Colorado. Earlier this week, I received the shipping confirmation, but I also received a separate email from the shipper, DHL, to let me know that I owed them an additional $72.81, and that if I did not pay in four days, the shipment would be sent back to Uncle Otis. I called Otis and was advised that because I live in the States, I would need to pay the duties on the order, and that if I didn't want to pay the duties, the shipment would be sent back to Uncle Otis Clothing and I would receive a refund, MINUS the $45.00, that I paid for shipping, so basically, I was on the hook for the $72.81, or I could send the shoes back and lose the $45.00, that I'd already paid. I was miffed to say the least and Otis was unhelpful when I emailed to ask why I paid over $115.00, just to ship. In fact, Uncle Otis Clothing didn't even have the ship to address correct, so that after I paid the extortion, so that I didn't end up paying $45.00, to get NOTHING, I had to call Uncle Otis Clothing back to sit on hold for a half hour white they called DHL to correct their mistake. To say this was mishandled is the understatement of 2025. The customer service was crap, as was the explanation of the return policy and why I was billed $117.81 for shoes that cost half of that cost. Uncle Otis Clothing is a complete scam and I will not stand silently by while companies like this one take advantage of people. The experience left a taste in my mouth that I would like to never taste again and I will continue spreading the word.

    Their return policy is astonishingly poor - needs to be more clearly represented at check out. The…read moreconversation on the phone with Vincent quickly became argumentative and i was assured i'm not the kind of customer he wants anyways, we "deal with people like you all the time." And by that i'm sure he means pissed off people who are clearly getting hoodwinked by a return policy that's not reflective of online shopping. As a first time buyer you'd think they'd make an exception and do a return now that i'm more familiar with their antiquated return policy. That said, too bad we don't want your business is the general response. And "if you don't like it go write a bad review, my name is Vincent and I own the place" is not what you'd expect but, it did inspire this review so, thank you, Vincent. I'll be shocked if this business is around in 5 years, or at least under the same management. Will never shop with these clowns again.

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    Uncle Otis Clothing
    Uncle Otis Clothing
    Uncle Otis Clothing

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    Indochino - wrinkles, poor stitching

    Indochino

    1.6(7 reviews)
    2.4 km
    $$

    Beware - this is not custom-fit or tailoring…read more Read the reviews for all Indochino locations, and please save your money. I spent over an hour getting "custom-fit", only for the clothing that I bought (2 pants and 3 shirts) to be completely off - not even remotely my size. The pants are too tight around the waist, too short, pockets are flared and tight in the seat. What is the point of measuring and trying on 4 different samples if the product you are getting is not even close to your fit? The same with the shirts - length is too short (presumably to save fabric), sleeve too short, chest too tight. A big red flag is that they "under no circumstance" will refund you, as per their webpage. The products are shipped directly from a Chinese workshop to you, with Indochino only taking your measurements and no more. They are acting as a middle-man basically sending your order to a Chinese workshop, and collecting your money. You will get a tracking number from the Chinese workshop. They claim to make adjustments, but this is beyond adjustments - read the other reviews. My clothing does not fit as the sizing is wrong. The "custom measurements" is a lie and a scam. The tailoring is very poor - clothing is single stitch, button holes are too small, shirt collars are stiff. The items came with no protective wrapping, placed in a plastic envelope wrinkled. Singularly, the worst clothing buying experience and huge waste of money . Pants are priced at $250-350 each, and shirts at $160-$200 each. What you get is complete garbage in tailoring and fit. Their guarantee is making alterations is a lie - please read other reviews. Service is poor, value is very poor. You will not get what you see in the store. If there ever was a scam, this has to be it.

    Wish I could give this a 0 star! Absolutely at all costs do…read morenot get a custom suit fitted at this Indochino. Suits are over priced, single stitched and made in china. We were a party of 8 for a wedding, all 8 suits had measurement problems after being fitted in store and shipped to us from china, I might add because they are shipped from China they arrive in a box and already come wrinkled and creased, so you now have to go get them dry-cleaned/pressed - for a suit that you have not ever warn! To explain the situation in more detail, one persons leg lengths arrived 4 inches in difference between each pant length, my sleeves were 5 inches short and leg lengths were passed my toes. Every one of us had issues with sleeve lengths and leg lengths and a few had tightness in the chest and shoulders for a CUSTOM FITTED SUIT THAT WAS MEASURED IN STORE!!! We were not offered any compensation, and were threatened that we only had 14 days since delivery to get back to the store in time for our "free" alterations. We all had a seriously hard time getting booked as they claimed they were busy which you would expect a customer of a party of 8 for a wedding should be priority when the store has a policy of 14 days. We were measured by two young men who seemed to have almost have zero experience of what they were doing and when I asked where this was being made they laughed at me and said "Obviously China.. Bro" When I arrived for my alterations I met probably their best employee who was an older gentleman who I wish we had from the get go as he seemed very knowledgeable and experienced. Overall: AT ALL COSTS DO NOT WASTE YOUR TIME AND MONEY & PAY THIS SORT OF MONEY FOR A SUIT MADE BY INDOCHINO... "Made in China"

    Photos
    Indochino - Chinese workshop from which you will get your non-fitting item

    Chinese workshop from which you will get your non-fitting item

    Indochino
    Indochino

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    CAPO Salerno in Toronto - womenscloth - Updated June 2026

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