This past year I've had rides through Holt transportation Everyone I spoke to, and all the drivers are friendly, courteous, helpful, reliable the drivers drive very cautiously they don't speed. They stop at stop signs very secure, comfortable Ride. But for me all good things come to pass. My new insurance does not have rides which I will greatly miss. read more

Not reliable.. they don't even bother to come.. time after time.. they say they'll be there in 5 minutes then never show up.....

Amber who dispatches is very unprofessional and rude. She should not have a job dealing with people who depend on transportation for medical appointments. Every excuse of why they were late or couldn't pick someone up. When you question them you get screamed at. I was so frustrated. When I asked for her bosses contact information she said she was the boss. If you need assurance your loved one will get where they need to go on time , don't use this company. read more

Like the person in the below review said, the woman who works for their dispatch is very rude. I had a trip in Bay City, MI for tomorrow going to Mount Pleasant with them and my pick up time for going home was set as a will call, which I confirmed on modivcare's website. When holt contacted me they sent a message saying my pick up time was 1pm. I then called them to ask them why their text said my pickup time from the pharmacy was 1pm, that it was set as a will call. They insisted it was not and I had to be ready at 1 if I had an issue with that to call modicare care and get it changed. I then called modicare to ask if it got set at 1pm, they said no, it was still set as a will call. He said he would contact the woman from Holt and tell her that. I waited on hold while he did so, and he told me he told her it was set as a will call. He also confirmed that I am allowed to be as long as I want in there and to just call modivcare when I am ready to to be picked up. He also confirmed that as long as I do not expect the driver to drive me I am allowed to walk to a nearby place to get fast food if I want. I called her back and told her this and she still insisted it was set as a 1pm pickup. She was extremely rude to me and kept telling me things like it's a pharmacy visit, I should not be in there more than 20 minutes, and she also bragged that she told modivcare why I wanted it to be later. After she was rude to me I asked her why she was lying about it being set for 1pm when modivcare themselves and the website both said/show it set as a will call pickup. She told me I was rude and talking over her when she was the one being rude and insulting. She then told me she was going to cancel my trip for tomorrow. She canceled it last minute on me, and got it sent it back for pending transportation provider the day before my appointment. read more

A most inept transport company. When they take you you are never sure when you will get home. Took my son from Saginaw to Detroit and abandoned him there. A young man who has had 25 brain surgeries and they just drove away into the sunset to let him fend for himself. If it were not true I would not write it. I will never allow them to transport my son or myself again! read more