Love ESB have been with them since I was a young girl before I even had children they I wonderful…read morewould never use a different bank

From the owner: bankESB is a community bank servicing Holyoke residents and businesses since 1889. At bankESB, our…read morestaff is committed to guiding you through your most important financial decisions. Our complete banking services include Checking & Savings accounts, Money Market accounts, CDs, Traditional & Roth IRAs, Commercial & Business lending, SBA loans, Mortgage loans, Home Equity loans & Credits, Personal loans and more. Visit our website for more information or call our local Holyoke branch today!

I have never been to the Easthampton Savings Bank in Easthampton but the Holyoke branch is awful!…read moreHorrible customer service rude and angry about having to explain bank policy... if you have questions for them they will take it as a personal attack and when I called to complain the assistant manager just talked over me and then hung up. Nadean Eaddy was the worst retraining is needed to say the least!

I had lost my ATM card while out of state in Virginia. I called Peoples and told them about the…read moreloss and they canceled my old card. That is OK. I said I am without a card so the bank expedited me a new card for $50. and five days to receive it. I get the card so I call up the bank and and said I need a new PIN number to which they replied. GO TO YOUR NEAREST PEOPLES BRANCH AND DO THE PROCESS. I am 640 miles from the bank and went a month without a working card that I paid 50 bucks to have sent to me. Peoples sent me a form for change of address even though I am on vacation for 30 days. They also sent me three times a DOCU-SERVE FORM to get an ATM card sent to me which I had already received after paying 50 bucks. Because my old card was canceled and my new card was dormant for 30 days until I returned, I came back north on I-95 and I-287 & 87. I received an auto toll bill for $6.80 plus a $50. fee PAY BY PLATE because my bank account could not contribute to the transponder payment. No pin, no acct number. Peoples branches in Westfield and Chicopee are not infected by the mis-happenings at Bankee Peddlar in Holyoke. No long bread lines and lack of tellers out of town. This bank is soaking millions in to some ongoing event in Hartford besides renting out the huge building off I-91. Over 40 years a customer with mortgage and equity loans and I am beat like a rented mule. Don't need your useless apology like the other reviews, I won't be back to read it. Currently searching a Speak Easy from the 1920's that gives better service. Daniel O.

It is actually unreal how poorly they have handled the transition to a new app and online banking…read moresystem. I honestly wonder if there was any planning or forethought into this process at all. Want to pay your rent or send money with Zelle? Sorry, that is no longer available. Want to wire money to your kids? Oops, all the external account you had setup are wiped and you will need to wait 2-3 business days for peoples to 'verify' the accounts that you had verified years ago. Want any help with these new changes or need to ask a question? Ha, wait on the phone for 3+ hours and maybe you'll be dignified with a customer service rep. I cannot wait to move my money out of this bank.

They have the worst service ever and make many mistakes with their transactions and are very, very…read more slow to respond. They do not take any ownership of their mistakes and their recent system upgrade has been an absolute disaster. Their communication is very poor. Would not recommend this local bank, go for something a bit bigger and more professional.

As a customer of PeoplesBank, I find it very disappointing the fact that they decided to build a…read morenew facility at the expense of neglecting the customers´opinion about eliminating two convenient locations for our community: the ones on Pleasant and on South Streets. Too bad they did not invest in more cultural services for the community, judging by the amount of new banks that have lately established themselves in the city. We want to stick to our traditional banks in their previous locations. That´s community: accessible, environmentally friendly--since we could walk before, now we have to use the car--, and sustainable, too.

WARNING!! Do not bank here! They do not operate like a true CU. Fees for everything , will…read moreillegally fee you and not reimburse, will make it as difficult as possible to get FRAUD reimbursed to you. Some staff are nice but management awful. Attitudes and zero customer service. Any other credit union is 100x better, local bank Peoples Bank much better as well.

I go here and they charge my account for a bank statement the managers are beyond rude and…read moresarcastic I'm taking my money elsewhere and closing my account you employees are such pieces of shit who wants too pay over $5 for a stupid bank statement your bank sucks worse then any bank I ever dealt with

I'd like to begin with giving a heartfelt, and genuine Thank You of appreciation to both Olivia…read moreand Antonio of the Pioneer Valley Postal Credit Union branch in Springfield Massachusetts. I've never felt so compelled to address " yelp " or any other online service sites before this point , so this is my first experience.. Long story short..I recently incurred a life changing event, I've worked very hard in avoiding. But due to circumstances above and beyond my control i did unfortunately become a victim of. I didn't know where to start or begin, all i knew was that my integrity as well as financial standing was placed in jeopardy.. Currently our climate doesn't really afford us the ability to connect to with one-on-one customer service agents who have the time to listen much less the time to humanely connect and relate. I was blessed to experience different..Because of Olivia and Antonio , i was and am enabled to garner the energy and strength to see my fight ( and probably for so many other's ) untill the end. Sincere Thank You's go out to Olivia and Antonio.. Keep making your positive impacts /footprints in the immediate community and beyond. Trust me you may never know who's life your saving and /or repairing , keep making the world a MUCH better place. Simply by your unselfish ways and ability to care dictates and makes it clear who you really are.

Great service. Very friendly and accommodating. Small town feel and they know many customers by…read morename. Free notary service for their members which we used today. They didn't mind providing witnesses who signed and notarized like 50 pages of documents. Have great loan rates. Based on their clientele I would think they'd have more locations or at least more ATMs. If they want to stay small they should at least offer ATM fee refunds because the closest PVCU ATM to us is about 7 miles away which is not convenient.

Signed up for a new checking account to take advantage of $400 promotion:…read more https://www.bankatpeoples.com/home/standalone/checking-400? A week after creating the account, I was told the promotion is no longer valid, despite their system accepting the "Get400" promotion code. I visited the Westfield brank and was told by a teller that the system accepts codes even if they are invalid since it doesn't validate them. I asked if the promotion could be extended since it had just expired. The teller checked with management and informed me that no such courtesy could be extened for a new customer. I called headquarters and asked again if they would be able to extend the promotion for a new customer. I explained the main reason for opening the account place was the promotion and that the promotion still appears on their web site and no expiration date is listed. Again, I was told my request could not be honored. I informed the representative that I would be leaving negative feedback on Yelp and closing my account immediately. I left Peoples Bank 20 years ago due to their high fees and thought I would give them another chance. Seems not much has changed. There are many better options, including credit unions that are more likely to work with their customers. Stay away from Peoples Bank.

From the owner: As the largest community bank in the market, we have a unique ability to help the communities we…read moreserve through volunteer efforts and millions of dollars in donations to charitable and civic causes. Our associates devote an average of 10,000 hours to volunteer work each year, and 74 of the bank's associates have served on the boards of directors and committees of 54 nonprofit organizations in the area. PeoplesBank is a mutual bank and therefore responsible to our depositors, employees, and the community. This organizational structure allows us to focus on the long-term viability of the bank and the best interests of our customers who are served through our convenient banking centers located in Massachusetts and Connecticut.

Signed up for a new checking account to take advantage of $400 promotion:…read more https://www.bankatpeoples.com/home/standalone/checking-400? A week after creating the account, I was told the promotion is no longer valid, despite their system accepting the "Get400" promotion code. I visited the Westfield brank and was told by a teller that the system accepts codes even if they are invalid since it doesn't validate them. I asked if the promotion could be extended since it had just expired. The teller checked with management and informed me that no such courtesy could be extened for a new customer. I called headquarters and asked again if they would be able to extend the promotion for a new customer. I explained the main reason for opening the account place was the promotion and that the promotion still appears on their web site and no expiration date is listed. Again, I was told my request could not be honored. I informed the representative that I would be leaving negative feedback on Yelp and closing my account immediately. I left Peoples Bank 20 years ago due to their high fees and thought I would give them another chance. Seems not much has changed. There are many better options, including credit unions that are more likely to work with their customers. Stay away from Peoples Bank.

From the owner: As the largest community bank in the market, we have a unique ability to help the communities we…read moreserve through volunteer efforts and millions of dollars in donations to charitable and civic causes. Our associates devote an average of 10,000 hours to volunteer work each year, and 74 of the bank's associates have served on the boards of directors and committees of 54 nonprofit organizations in the area. PeoplesBank is a mutual bank and therefore responsible to our depositors, employees, and the community. This organizational structure allows us to focus on the long-term viability of the bank and the best interests of our customers who are served through our convenient banking centers located in Massachusetts and Connecticut.

Stay away, your money and account are not safe here. They bought my mortgage and they literally…read morecannot themselves login to my account. I can't make any changes to the account. Spend hours on the phone with customer service to no avail. They have also messed up my tax payments and insurance escrow. This is not a professionally run operation. It is shameful.

My mortgage was sold to Westfield Bank. I would never voluntarily use their services, particularly…read morenot in one of their normal banking service areas. Their customer service is maybe 1990s advanced. They messed up my escrow, messed up closing my account when my unit was sold, pretty much can't do anything online or in non normal business hours. I'm sure it's a fine bank if you are in western Massachusetts.

I had my account hacked six times this year. They always were very helpful to put things right for…read moreme with a smile. Full marks for customer service.

Deposited 2 IRS refund checks on December 10th and it said ready next day. Next day came and I…read morecouldn't log in to my account. When I went to the bank they said my account was frozen because of the 2 checks I deposited. Now they are saying that IRS will not clear checks for another 2 months. That will be 3 months to clear a government issued check!! I needed the money to pay car payment and insurance but to no avail.. Please if anyone is reading this DO NOT deposit your IRS refund checks in this bank if you need the money right away!! It's frustrating because it's your money and they act like it's theirs. I wouldn't be surprised if I had to hire a lawyer to solve this problem.. This bank smells like a ponzi scheme!!!