I loved my experience with the midwives and staff here. Throughout my whole pregnancy they were…read morealways thorough in answering all me and my husband's questions. They were always timely for appointments and it was great getting to know each midwife. The support staff was wonderful as well, helping with any billing or scheduling questions. While I had planned for a natural birth at the center, I ended up going to the hospital. The midwives were very supportive and even visited me everyday during my stay. I'm actually a bit sad that my care for this pregnancy is over, but I definitely know who I'll be turning to for the next one! I couldn't have chosen better providers.

I did not take the negative reviews here seriously, and I regret that now looking back on what…read morehappened. Admin: Pro's Booking appointments was easy. Con's Sometimes appointments would be delayed due to lack of staff. Sue, an admin, was speaking and answering my questions as if she was my doctor and she is an administrator with no medical license. It was extremely inappropriate and what she said could've hurt my child's well being if I did not bring this to my midwife's attention. It took them over one year from my first appointment to process my first visit payment. Which I was told my insurance would roll over and cover - which it did not- I was happy to pay it but I wanted documentation of the rejection since it was over a year. Sue was hostile when I had asked for this and said "but you said you would pay". Asking for documentation shouldn't be a problem if the insurance denied it: she ended up sending me proof, after being extremely defensive, which I then paid promptly. Midwives: Overall liked them but note taking was wrong at times and they thought I had a breeched baby, and I had to confirm with Danbury hospital why notes at their facility differentiated at the midwives office. Con's of Midwife Laura is unprofessional and has a "one size fits all" mentality when it comes to pregnancy. If you do not fit textbook definitions she will argue with you about it. She was wrong with my diagnosis of Gestational Diabetes since I am thin, and textbook says it's only in obese people or pre-existing conditions. When I spoke to Cathy about my issues here, with Laura and Sue - she had mentioned twice I should go elsewhere if I do not follow their policy which is to be open to working with all their midwives when they are "on call". She said when booking in office appointments I can book which ever midwife I liked. I had expressed what happened with Laura and Sue which is why she said this. I had spoke to Cathy about how her expressing this twice made me feel uncomfortable being in her care. Since I was following their rules. I mentioned I would be open to Laura if she was on call, but she was not a good fit for my pregnancy due to her one size fits all mentality and mannerisms. When it came to my birth I felt misguided, especially as a first time mom. No one went over the contraction process with me, and the labor stages latent and active. I had called several times, for days when I was in labor and was told to come in when it was closer to two minute contractions. Birth experience I was seen at 10:30PM, after driving an hour. Cathy was alone, the house and facility was dark and she told me since I was 4cm dilated I had two options- go to the hospital- she will do the paper work for me or go home. I was in shock and quiet when she said this. In this moment I was processing how we were alone here, no nurses to help, and she came to send me away anyway. The facility was dark, it was just her, my partner and I. She then filled the silence by saying to me "this is not a competition". In that moment I told her I am going to the hospital. I never went back to this office after that. I did not do a follow up either. Cathy was ok sending me back home, where I could have given birth on the road in an hour long drive, where as Danbury Hospital took me right away and helped me. If I had booked Danbury hospital instead of this place, my birth would've gone smoother, and less energy wasted. I was extremely tired after waiting for days. This set me up for failure and a long delivery process. Looking back on this: This place only accepts people who have fast births under 6 hours or less. It's in their fine print too. They take credit for births that happen in the hospital. Most of their patients are transferred to the hospital. I would overhear their staff while waiting for my appointments about the transfers. This place should not be accepting clients with herniated discs, which I had disclosed to them. They set me up for failure when I needed an epidural and a hospital. They should have been honest with me about that instead of taking my money. I was not a candidate for a birthing center from the beginning.