Just started in June. Staff is very nice. Client care is great. Pay is good. I really love that…read morethey work with Tapcheck it's great!!! If you're a caregiver or CNA come see what Extend Family Home Care is all about.

Beware of this company as they have a policy that will bill you 2 weeks worth of senior care…read moreservices if not given a notice ahead of time. My mother with dementia ended up going to an emergency room, and then immediately to a memory care facility. Regardless of the fact that we did not see this coming, extended family home care continued to bill for 2 weeks worth of services which was about 1,200+ only because they were not notified of cancelling services. We had two other home care agencies providing services and neither one of them had this unethical billing policy. On top of that, some of the caregivers did not seem to provide quality care. And also had inconsistent caregiving services, with some cancelling last minute or did not even had the right skill level to care for my mother.

I came across Home Instead at a time of need and despite meeting for an "assessment" with 1 of…read moretheir representatives who took into account all of the needs and requirements of the situation, the service I was given was absolutely horrible! The worker was hired to work the overnight shift, she showed up in no uniform, no mask, said she had inadequate experience for the job, fell asleep twice, had to be physically woken, was rough with the patient and dog, failed to clean patient and then argued when asked to leave after being caught sleeping (literally laying down, feet on the couch, covering her face). The response from the company was unacceptable, they never replied to my email sent directly after she left, I had to call the 24 hour line multiple times to report her early dismissal and never got a return call. Further, after calling to follow up on my issue, I was told I wouldn't be charged for the horrible service and then received a text and voicemail message days later confirming further service. I again cancelled, citing an unacceptable initial experience and have now been charged $100 for this abhorrent experience. In short, the company (franchise) lacks in every area and customers would be wise to look elsewhere.

Stay away from this company if at all possible! My mother experienced theft from their care givers…read moreand they were VERY unreliable. One of the care givers even put her name as an insured on my mother's vehicle!! There was no continuity with care givers whatsoever! There are other reliable home care agencies and this is not one of them! BUYER BEWARE!

Deserves no stars. Garbage. I've been trying to get an appointment for over a week. I had a…read morehysterectomy and I don't want to go anywhere. Is this place even in business anymore or is this just a scam? No one can get an appointment. What a pile of shit service. Used ti be great.

I've tried for months now to get a visit from Dispatch Health and when it comes time to schedule…read morethe can't see me for one reason or another, I've called about 10 times and never ever are the able to help me.

The team at Touching Hearts is outstanding. Erica is easy to work with and they are available…read moreimmediately to help with staffing care for patients that need more support at home. I recommend Touching hearts to any family looking for additional care for their elderly loved one

I thought I'd write with a different perspective in that I'm currently receiving care from Touching…read moreHearts at Home and couldn't be happier with their services. So many wonderful people behind the scenes making everything fall into place. Frannie and Stacy run the agency so fluidly it's amazing, Kissy and Holly make it possible for them to do so. I have to admit I was not as enthusiastic at the inception of services. In fact, I was down right rude. (sorry guys!!) but having just gotten out of being in the hospital for 3+ months I wanted my autonomy and freedom and ~ didn't feel like I needed to be "baby sat". I was quickly surprised to see that the girls were here to help in any way and I appreciate every single thing they have done to make me comfortable to make the my to make my house easier to live in and tackle my new medical complexities easier to manage, and continue Savannah started me out and got the worst of my resilience, but Barbie was soon to follow and swayed my belligerence to appreciation. She was very helpful to me medically when I needed help, and did a wonderful job around the house. I had a few more and then got Allison and I could not be any happier. She's driven and incredibly helpful in all aspects whether it be medical or household responsibilities, I will truly miss these people! I thank the entire staff for their attention to all of my needs during this difficult transition. This company is epic and should be checked out

Home Instead Senior Care was wonderful. Each of the Caregivers worked with my husband as his…read more"Dementia" progressed. The young ladies were resourceful and engaged him in activities that stimulated his attention and thinking. One even made up a special game for him. If you could see the difference in his attitude when the girls worked with him and when a respite home cared for him, you would be amazed at what the one on one relationship can do. Home Instead is an Outstanding Personal Care Service and works diligently to match the clients needs with the services required. I highly recommend them as an alternative to Institutional Care Service. This organization provides a very needed service to the community as statistics show cases of "Dementia" continues to rise in our population. Thank you to Home Instead Senior Care. Rose Palmeri

They are money hungry and pay caregivers so low it's not close to a livable wage. They let…read moreemployees go with no notice. The owners don't have to see the caregivers face they are just a number. So you can be the best caregiver in the world and they preach that's what they are about. But workers are a number not a human caring for people's last days. Don't be fooled and don't work there... instead work at Wendy's.. they pay more. And faith based ... that's comical. Workers are treated like trash not family.

My grandmother has been using RGA over the years for in home nursing and therapy. We have had the…read moresame OT and PT this whole time which says a lot about how they treat their employees; great retention and continuation of care for patients. Their clinicians are respectful of your time and home. I also appreciate how helpful their office staff is with getting wound care supplies and the wheelchair we needed. They followed up on our behalf and made sure we were kept in the loop. We have had 2 other companies before RGA but they don't hold a candle to them. They aren't a big corporation but I think that's why they are so good at what they do.

I've been working with RGA home health and hospice for a few years now because they respond quickly…read moreto any inquiries you may have and are able to start care seamlessly. They have good communication to ensure immediate and proper care is delivered and keeps the family involved. I get very good feedback from my patients about their clinicians so I know they are being well taken care of. Regina is the account manager I've been working with because she is very knowledgeable about the healthcare industry and can recommend quality companies like non skilled, PCPs, ALFs, etc. that she has worked with for years. So if you have any questions, she can really help. Overall they are a small, local and very good company to take care of your loved ones.

I have a kind, sweet disabled friend who used you all, and she was left abandoned over 3 days we…read morehad to try and help her best we could, but I have a partial disability also. There was not a replacement aide to come, and no one answered phones, and not an emergency number!!!!! They have terrible management and to dismiss them with out telling the client!!! Uuugghh

Have tried repeatedly to reach them by phone, no one answers and no way to leave a message. Even…read morehad phone company check number and all they got was it's a working number without any one to answer it. They sent me a person who doesn't understand English, she wasn't the person they said they where going to send out. They where suppose to bring to me today, copies of all the documents I signed. No one has shown up. I wasn't even going to give them 1 star. Guess I need to hire someone else????

Hmmm. Well, it's out of sight expensive and I found out this weekend that they do not even provide…read morethe toilet paper! I took my mop and cleaned up blood on the floor of my friend's kitchenette. There is a filthy bath mat in her shower, the tp dispenser is broken and her window blinds are damaged. I would expect a five star place for the price she pays.

My mother in law is a resident. We visit her on a daily basis. The staff is gracious. The food…read moreappears to be restaurant quality. The caregivers are amazing. Highly recommend.

I had a home health care aide for 4 years until she had to move. I've been bouncing around…read moredifferent care facilities and with different care managers since. I finally found a place that is awesome that supports me takes care of me is supportive and they're are passionate about their job. I think anyone would be happy to work with them as much as I am. They are very throughout and passionate. They're very good at multi tasking, being proactive and finding things to do. They are people oriented and are caring. I would recommend them highly and I commend them to their company. I wish they could spending more time with me. I'm not sure what I would do without them.I've been with this agency for three months working with Lyddie.

From the owner: We are a home care agency with an opportunity to provide in-home personal care and housekeeping…read moreassistance to people with different economic, cultural, and psychological needs. We provide personal care and homemaker services. All clients are treated with the utmost dignity, integrity, and respect. Our goal is to create a safe working environment and to protect our clients from neglect, abuse, and exploitation while providing high quality services. Our agency seeks to maintain a program of the finest quality. Our workers perform excellent cleaning services, cooking, and laundry. Our workers can accompany you to medical appointments and other important events in your life.

Dr.Hollander is the best. She helped me through the hardest problem I've ever had. She is kind and…read morecaring. She is very experienced. She gave me great advice, that I could really put to use. I highly recommend her if you are struggling in your life.

Great home health care for your loved ones. Call them today to get high quality care for your loved…read moreone's. Citywide Home Health Care.