You can most definitely tell this is a up & coming newer company. I tried to go through the notion with them. But Lucerito "Lucy" Dominquez is by far the rudest person, to know she's a reflection of the company is stomach turning to say the least! I initially called in for my Saturday 1/10 & Sunday 1/11 shifts on Thursday 1/8 due to my vehicle catching fire. Although my replacement parts arrived early on Thursday 1/8/26 I wasn't going to have my vehicle repaired in time. To have Kelly from the office call me back Friday 1/9/26 and state they're extremely short staffed, can't find anyone to cover my shifts and need me to be there. She then expressed she'd see about getting me an Uber & call me back. No call back ever happened. So I called around 5:07pm Friday 1/9 after I got off my full time job to see what's going on. Since my Saturday shift started at 7am. I spoke to Lucy who stated she'd call me back once she finds the email explaining the details of the game plan for my shift. I never received a call back, text, email, etc. I go to bed & don't think anything about my shift since I initially called in and have the supporting documents. She calls & wakes me up this morning Saturday 1/10/26 at 6:13am with an attitude talking about to call the office & let her know when I'm ready to head to work, so they can order an Uber for me. I reminded her again, even though she's apart of scheduling that my shift starts at 7am and she said she'd call me back last night & never did. Then with an attitude she states I NEED to make my shift! I re-explain the whole situation to her & tell her I don't need her attitude first thing in the morning, especially since she just woke me up and my shift is suppose to start at 7am. Also to remember this is my part time job & they need me due to them being short staffed. So she can save her attitude especially since she just woke me up & its too early in the morning. She snaps back, I tell her how about this I quit, have nice day and hung up! Y'all wonder why you're so short staffed though??? read more

See all

The team at Touching Hearts is outstanding. Erica is easy to work with and they are available immediately to help with staffing care for patients that need more support at home. I recommend Touching hearts to any family looking for additional care for their elderly loved one read more

I thought I'd write with a different perspective in that I'm currently receiving care from Touching Hearts at Home and couldn't be happier with their services. So many wonderful people behind the scenes making everything fall into place. Frannie and Stacy run the agency so fluidly it's amazing, Kissy and Holly make it possible for them to do so. I have to admit I was not as enthusiastic at the inception of services. In fact, I was down right rude. (sorry guys!!) but having just gotten out of being in the hospital for 3+ months I wanted my autonomy and freedom and ~ didn't feel like I needed to be "baby sat". I was quickly surprised to see that the girls were here to help in any way and I appreciate every single thing they have done to make me comfortable to make the my to make my house easier to live in and tackle my new medical complexities easier to manage, and continue Savannah started me out and got the worst of my resilience, but Barbie was soon to follow and swayed my belligerence to appreciation. She was very helpful to me medically when I needed help, and did a wonderful job around the house. I had a few more and then got Allison and I could not be any happier. She's driven and incredibly helpful in all aspects whether it be medical or household responsibilities, I will truly miss these people! I thank the entire staff for their attention to all of my needs during this difficult transition. This company is epic and should be checked out read more

I have used this agency for a while now and they are wonderful to work with. Has made things so much easier on the home front!

Wanted to give a shout out to Alex Winningham and Touching Hearts at Home. This is a fantastic company that makes taking care of a loved one very easy. If you are in need of help taking care of a grandparent or parent then look no further. Reach out to Alex and Touching Hearts at Home. You won't be disappointed. read more

"Touching hearts" has been a god send. Their care has allowed my mom - 87 yrs. old with debilitating osteoarthritis to remain in her home of 55 yrs. Touching hearts has proven to be conscience, compassionate and professional. Touching hearts has also been very helpful in finding a good fit for mom with good care givers. I would recommend them to a friend. read more

I seriously don't know what we would do without Touching Hearts. My mother has alzheimers and at times can be challenging to be with. Touching Hearts has supported her and us with love and care and nothing but patience. I am beyond grateful and cannot thank them enough for helping us through this time of difficulty and emotional ups and downs. They have been amazing. read more

I'm sure Franny from Touching Hearts would say they would never deceive anyone, but it sure didn't feel that way to us! We contacted Touching Hearts when Mom, who suffers from Alzheimer's, began acting erratically at her Assisted Living facility. They were threatening to have her removed if we didn't have a caregiver with her 24x7, and ironically enough they recommended Touching Hearts (that should have been a big red flag). I was relieved when I contacted Mom's insurance to know that, for a period of time, they did offer coverage. My sister set up the meeting and we brought Mom's insurance information. Franny took copies and we made it very clear we were going through her insurance for this. Franny contacted us a little later and said that she required help setting up the claim with the insurance provider, but neither one of us were authorized to do that for Mom, so we decided to just be reimbursed after the fact. The request however was denied because Touching Hearts was not an in network provider. Feeling this was a mistake, I contacted Franny and I was surprised that her response was "We are not in-network with any insurance carriers, we are private pay only." I was never told this, and had I been, I would have pulled the plug on this as soon as I could get someone else who was set up. Franny states she mentioned this to my sister, who does not recall Franny stating Touching Hearts could not be covered by insurance. And even if she did, this would be at best inappropriate as I am fiduciary POA, and she knew that, she should have been clear with me. We were very clear that we were looking for this to be part of an insurance claim, and Franny knew that was never going to happen with Touching Hearts. The service was fine, about what you would expect. Mom liked some caregivers and not others, but it certainly wasn't anything magical where I would have preferred them over someone who can truly work with Mom's insurance. In the end, I truly regret meeting Franny and consider working with Touching Hearts to be an extremely painful and costly mistake. I would urge others to work with their insurance instead, what can I say, we were in crisis mode with Mom, and Touching Hearts gave me no indication that this would not be covered by insurance. I will not make the mistake of trusting a caregiver again. read more