Excellent professional replacement window company. Great experience with no pressure sales in the…read morebeginning to the actual installation! The install team worked hard and efficiently and cleaned up afterward! The installers are not subleased employees and company employees. Our installers Lou, Mike, Benny and Donovan are top notch installers! We love our new windows! We especially love the window security factor that the windows have on them to prevent theft. We will be using this company in a few weeks for our front door and sliding glass door! **Update to this last post** 8/21 we had our front door and sliding glass door replaced and the team that was sent out Calvin, Zack, Drew and Will also did a great job! Very professional and found some water damage to the floor near the old sliding door. They replaced the floor at no extra charge! love our new front door and sliding glass door! I highly recommend window universe!

Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

I read some of the reviews for siding and windows and must say my experience with Empire has been…read morenothing but positive-from the initial sales meeting to final install. I was asked if there would be a significant other attending sales pitch meeting and I politely indicated I'm a single mom and will make the final decision myself. Yet, I understood the reason behind the inquiry and had no problems with it. The sales guy was straight to the point didn't really try to sell me the product just provided information regarding the product and answered questions I had accordingly. Which I was grateful for! He let me know that there would be about an 8-week fabrication Lead time which I was fine with. The windows did end up ready for installation within that time frame. Empire graciously set the installation date according to my schedule. And I can't rave enough about the three person team who came out and completed the install. Dave and his crew were on time, addressed my concern about placing down floor protection- which they had already anticipated. They were knowledgeable with the product and how to install the windows and the back patio door. Hard consistent workers, there was no downtime during the install. the framework after the bay window was removed was done very professionally and looks amazing. They answered my questions professionally and didn't make me feel stupid for asking very simple questions at times. I cant say enough about this crew, I hope they see this review and see how appreciative this single mom is. They cut no corners and provided exceptional install service that gives this mom a peace of mind! Plus they graciously accepted to take a photo in front of my new front windows!! Thanks Empire for the new windows and patio door!

Had windows replaced in 2020. Would never buy again from them. One window is fogged up and was told…read moreI had to pick the window up which would be a 50 minute drive. Numerous window coil springs/balances break everytime I try to tilt them out to clean the windows. The part that breaks is cheaply made. And You have to silicone the frames so they open smoothly.

After receiving no response to our text and email follow-ups since Thursday, we called their…read morecustomer service line this morning to request a status update and emphasize the urgency. Shortly after, the technician (Jeff) called me back extremely upset, claiming we were "bugging" them, and stated that the owner instructed him to cancel our job and process a full refund. I explained that this was our first phone call today to management and we were simply looking for a timeline since we hadn't heard back all weekend. But he refused to listen, claimed he told us to wait until Monday (which is not in our call recordings or my notes), and canceled the service. Very unprofessional conduct. We suspect this company is discriminatory due to us not sounding like we are from the area and being based out of state. We also paid for our job, but have yet to receive a full refund.

After a bad storm in August of 2024, Daniel was going through our neighborhood knocking on doors…read more He asked if he can look for damage to our roof and I said sure why not. I went on the roof with him and he noticed damage in some areas. My insurance company sent out one of their inspectors and he noted the damage. As always my insurance company nickel and dimed the situation to do the bare minimum of repairs. The Restoration Guys know what they are doing, they got me a full roof replacement . It took some time and some fighting with my insurance company, but they guided me through the process and in the end the whole roof was replaced for just the cost of my $1,000 deductible. It looks great! And I highly recommend them Just be patient through the process.

As a homeowner, I realize that taking care of my home and updating it and maintaining it can be…read moreexpensive. I also understand that I am going to have to talk to vendors that are trying to make money off me and I am going to have to listen to their spiel and haggle with them. And then deal with several other people along the way before the job actually gets completed. After my experience with Window Nation, I don't think I can honestly recommend that anyone else purchase windows from them unless they are prepared to deal with all the hassle up until you get the actual windows. Knock on the door from an ill prepared salesman who said they were in the area that day. Had to haggle about the price and were offered coupon after coupon (price without any of the coupons was astronomical). We were offered a cruise we had to pay for (not a free cruise, only a voucher for a company that offers cruises to people who make large home improvement purchases). Huge lack of communication from the company until the actual day of the install (we had to call them several times about the cruise voucher, about a receipt, about scheduling; things were really only taken care of once the owner of the company got involved and handled things). We were given no direction to move furniture or window treatments prior to installation. Day of install was great, aside from my husband having to move all the furniture out of the way and take all the window treatments down because the installers are not allowed to do any of that, and aren't even allowed to help. Installers were professional and efficient, covered all our stuff with plastic, and didn't leave a mess behind when they left. Seriously, other than the furniture being out of place and the new windows, I would have never known they were there when I got home. So if you choose to go with this company, beware of the process prior to actually getting the windows. The installers are great, the windows are great, but the company itself and the way they handle things can give you a big headache.

We sat and listened to their sales pitch for 1.5 hours while they told us why they so professional…read moreand would do a perfect job. The two salesmen that gave us the bid looked at the window. Three people came out to do measurements. None of these people told us there would be any problems installing the window. This was for one window that was going to be installed in one day. It took two months and I had to finish the work myself. Apparently ours was the first house that they had ever done a window replacement for that had vinyl siding. They took five weeks to finish the outside of the house because they needed to order replacement parts that were damaged during removal. They needed eight weeks to get replacement woodwork for the inside because (you guessed it) they damaged it during removal. If I hadn't had to consistently call to find out the status of the job, we'd probably still be waiting to get it finished. COMPLETE AMATEUR HOUR. Do your self a favor and find someone that can do the job right.

Great company with really caring employees. I have enjoyed my interactions with everyone I have…read moreencountered.

HORRIBLE! PICK ANOTHER COMPANY In 2021, Universal Windows…read moreDirect installed 32 windows in my home. We selected the company because we were told multiple crews would be assigned to complete the project quickly. After signing the contract and paying the deposit, we were informed only one crew would be assigned and the installation would take longer than promised. The installation experienced numerous issues, including an incorrect window being installed, missing materials, extended delays, and concerns regarding insulation. Shortly after installation, we noticed significant drafts, increased insect intrusion, and substantially higher heating and cooling costs. A service technician later inspected the installation and immediately identified that the windows had not been properly shimmed, there were gaps around the installations, and no insulation had been installed. Universal Windows Direct sent another crew to address the issue by drilling holes into the window frames and injecting insulation rather than removing and reinstalling the windows. Caulking was also redone. Following extensive discussions regarding the installation deficiencies and increased utility costs, the company provided a $5,000 credit. While these repairs improved some issues, they did not resolve the underlying problems. Over the following years, we continued to experience drafts, elevated heating and cooling costs, and poor window performance. During the winter of 2025-2026, temperature measurements near several windows showed differences exceeding 25 degrees from the home's thermostat setting. In one instance, with the thermostat set at 68 degrees, the temperature near a window measured approximately 42 degrees. A subsequent inspection by another technician identified insufficient insulation around the windows and air leakage associated with prior repair methods. Additional temporary repairs were proposed, but I declined because previous temporary solutions had failed to correct the installation deficiencies. After escalating the matter, I was informed that management had approved a comprehensive correction involving removal and reinstallation of the affected windows. However, when the scheduled crew arrived, they stated they had no documentation regarding the work, no materials had been ordered, and no repairs could be completed. They instead documented the issues and left. Since January 2026, I have repeatedly contacted Universal Windows Direct seeking implementation of the approved corrective work. Multiple appointments have been scheduled, inspections have been performed, measurements have been taken repeatedly, and management has acknowledged communication failures and delays. Despite these efforts, no corrective installation work has been completed. In addition to ongoing energy loss and comfort issues, we also experienced a ceiling leak that was attributed to an improperly sloped window installation. Nearly five years after the original installation, the windows remain improperly installed, utility costs continue to be impacted, and the company has not completed the corrective work it previously approved. I have participated in more than nine service visits and worked with multiple technicians and installation crews in an effort to obtain a proper resolution.

I was approached while mowing my lawn by one of the field poachers as I call them lol. I agreed to…read morethe free inspection, and Paul came out the following Saturday. He was wonderful, very knowledgable, shot me straight, and was super laid back and easy to work with. I agreed to a new roof installation, as mine was broaching the 20 year marker, and I knew there were issues starting to arise. The financing was really remarkable, warranties bar none, roof itself was Tier 3, and Paul called his supervisor while with me, to welcome me to the "Home Genius Family." All in all, I felt impressed, and confident I made a sound choice. The night before the install, Tom, the project manager, contacted me. He informed me of the time the roofers would arrive, and cautioned that while I was told it was a 5 hour job, it might take longer cuz the weather was not the best. I totally understood, and the day of the install, the roofers were on time and worked till about 230pm. I had left for a minute, but Tom had told me that progress photos would be sent because he was going to be stopping by. When the roofers left, they ended up trapping the roof because they were unable to finish on time. Tom called me that evening, apologized, and stated the weather was a bulk of the reason, and if the weather continued to be shabby the following day, they may have to hold off, but assured me he would text in the AM to let me know. He also stated he had come by while I was out, twice, and took progress photos. I never received them after we disconnected, which leads me to believe he may not have actually come out, as he did state while we talked he was feeling under the weather. The following day came and went and I did not receive any communication, and no one arrived. I ended up texting Tom @ 10pm because I could hear hail in the pipe connecting to my water heater, since all I had was a tarp for a roof, lol. He responded "absolutely, it will be done tomorrow, and I'll be doing my final walk through with you tomorrow (this was promised in the agreement, that the project manager would do a finally walk through and inspection)." The next day came, and by 10am, still no roofers. I messaged Tom and got a vague "they will be getting it done today!" I work from home, was training a new coworker, and reached out to Tom again for a more stable time frame, so I could adjust around the noise. He said "I'm hoping 12-1." They ended up showing up at 11am. The roofers were very kind, but from Honduras and did not speak any English. Which isn't a big deal, but for communication, especially with no project manager on site, it was a bit rough at times. One gent had a translator on his phone, so he'd show me the English translation, which was helpful. Another thing that was a bit...weird, was there was no Porta Pot set up outside, so once one of the roofers asked to use the restroom, the others fell in line and on both days, I had knocks on the door continuously, asking to use the rest room. I wasn't too concerned, but thought it was a bit unprofessional, since most construction jobs on homes, a toilet is provided by the company for the workers, to alleviate discomfort on either end. At the end of the 2nd day, the roof was installed, and the gents all rotated in to use the restroom before they left. When my daughter went to use the bathroom a while later, she yelled at me to come and look, and the sink stopper was jammed into the drain, with a sludge of dirty water in the sink. I attempted to use the metal rod under the sink to dislodge the stopper, but it was jammed. I contacted Tom (who I still had not met or seen) he texted back and said he was 2.5 hours away, but could swing by and fix it later in the evening. He mentioned the metal bar under the sink and I let him know I knew what it was for, but the workers had jammed it in pretty good and the lever was not working. He did state the company would pay for any repairs, which was good. I did eventually get it dislodged, and Tom stated he would be by the next AM to do a fly over the house with a drone, and the final walk through. Suffice to say, he never contacted me, and the final walk through was never completed. I still don't know who Tom is, lol, but the roof does look great, and the warranties cover it till the cows come home, so even if the job was shoddy, I'm covered. The lack of communication from the project manager, and the language barrier with the roofers made for a not so shiny experience, but, overall, I'm satisfied that my home has been fortified.

After wasting time on a call. Explaining a roof leak. I'm transferred to a specialist who says…read more We only do new roofs. That's it As obnoxious and unattractive a way to make potential clients waste time and feel like this place is not very interested in actually helping solve problems and building relationships Vs purely transactional and nothing more No wonder their yelp rating sux

I had an excellent experience with Zen Windows, from the initial quote to the installation process,…read moreeverything was highly professional and customer-centered. They did not waste my time with pointless/endless presentations like the other windows replacement companies. Jeff, the owner, and Tim, the installer, are both extremely knowledgeable, approachable, and friendly. I will definitely use them again.

Cleveland, Ohio. My VPN must be saying I'm from CA. This…read morecompany is straight forward honest with integrity. They told me the price with no hidden fees. They were very professional which has been a long time since I have seen men who do good business. The installer name Tim, was very polite and his assistant also was polite. They did not disrupt nor offend the neighbors by crossing any boundary lines and they worked fast. They did not make too much noise. Nothing out of the ordinary of what to be expected. They installed within the time frame they promised and payment was easy to process and straight forward. They look you in the eye which is a good sign of confidence in what they do and nothing to hide. I'm very pleased with the windows and they are excellent quality! This is truly a good company to do business with. I highly recommend! 5 star! A+

company no showed for scheduled appointment. no call or anything just didn't show up. We set time…read moreaside for this

From the owner: Elevate your home with Home Genius Exteriors, setting the standard in Berea by offering…read morefull-service solutions for roofing, siding, windows, doors, gutters and insulation. We support our veterans and communities by supporting local and national charitable organizations through our Home Genius Cares initiative. With an Owens Corning® Platinum Preferred designation, we also offer flexible payment options, industry leading warranties and a wide range of premium products tailored for your home. It's time for a different experience, entrust your next home project to a genius and schedule your free inspection today!

I appreciate your response but you fail to mention that 3rd Generation "caused" the damage and is…read morenot owning up to that fact. To add further insult, you offer to make repairs only if I agree to pay for the damages 3rd Generation caused. Bond was denied but that doesn't negate the warranty for poor workmanship and trying to pass the cost on to me the customer to get it fixed. The fact remains to this day, there is a failed inspection due to the negligence and the permit remains open for which 3rd Generation has been cited by the city of University Hts.

3rd Generation Home Improvement, good old-fashioned craftsmanship at a fair and honest price…read more From the office to the field, you guys were fabulous. Mike, Rick, Josh, Derek, and all those involved in inspecting preparing the scope of work, quoting the job and ensuring that everything was easy and went smoothly and as planned are truly remarkable people who looked out for our best interest. You guys were there every step of the way and walked us confidently through each stage of the process. Your professionalism was unsurpassed. The crew showed up when they said they would and worked steadily until the job was completed. Their speed and thoroughness of the tear-off and reinstallation was beyond our expectation, and they even cleaned up after themselves. Thank you so much 3rd Generation for our beautiful new roof. We would highly recommend you to anyone and everyone who is interested in quality work being done in a timely and skilled manner, at a fair price. Sincerely Scott & Melissa Young

After they finished the job I discovered wet area in attic near chimney. The flashing wasn't…read moreinstalled properly and came off. That was the reason for the wetness. I called them out and Bobby said "we will not be your scapegoat". It was pretty obvious that the flashing caused this. I had to get the upper part of my chimney replaced because of water damage. When I told Brian about this he became offended that I criticized his employee. So what's this going to be? Do I get a good roof or does he protect his employee. Brian was not very nice about this either

Bobby and the crew did an excellent job installing my new roof. The process they used was to…read moreremove the old shingles by section, then install the new. This was done to ensure that in the case of heavy rain, no area of the roof would be unprotected. We did experience some heavy rain during the replacement and never had any leaks or water issues. They cleaned up the area each day before the crew left for the day. They even used a magnet to pickup any nails. Every member of the crew was very polite and courteous. Our new roof looks great. They even advised us on the color that best matched our home. I would highly recommend Mr. Plank to anyone that needs a new roof. The quality of their product combined with the excellent installation gave us a beautiful new roof at a price that beat the competitors. Steve S.