Excellent quality windows and made locally in Ohio. Can customize to the 1/8th", perfect for…read moreremodeling old homes. Cheaper than comparable quality windows at Home Depot and Lowes.

I had siding and new gutters put on my garage recently. The installer, Jeff did a wonderful job…read more He went over and beyond. I had him close up two windows and the man door for me. The garage looks great. There was another crew that came out to do the gutters. They were done in no time at all. They also did a great job. I recommend this company 100%. THANK YOU FOR A GREAT JOB! Carol Doland

Had windows replaced in 2020. Would never buy again from them. One window is fogged up and was told…read moreI had to pick the window up which would be a 50 minute drive. Numerous window coil springs/balances break everytime I try to tilt them out to clean the windows. The part that breaks is cheaply made. And You have to silicone the frames so they open smoothly.

Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

Called them on a referral and instantly happy. Honest and absolutely no pressure. Rob made us…read morefeel important and walked us through the new roof process. Had other quotes and those were more and a painful process. Highly recommended and good people.

Majorly switched around my schedule to be able to have August come give me a quote for a project…read more He came to the property, took measurements, wrote stuff down, was enthusiastic about the project then just ghosted. I emailed and called to follow up, as I was looking forward to working with them and no response, even after customer service promised a call back.

This review is a long time coming. I know I should have written it a long time ago…read more We had a sliding patio door replaced by "Renewal by Andersen" back near the end of the COVID pandemic. Yes, that long ago. But every time I see their commercial I think I should write this review. Well now I'm doing it. After looking at their products I was very impressed. The materials and workmanship were beautiful. So we had them come out and look at our project. The initial visit went well. I liked what they had to say and what they offered for the price. We ordered a new sliding door for our sunroom. We knew it would be a bit of a wait, that was ok. COVID was effecting most manufacturing with manpower shortages. Finally the day came when or new door was delivered and the crew would install it. Two very nice and very experienced gentlemen showed up. They unpacked the new door to find rather significant flaws in the finish. To their credit, they showed it to us immediately and recommended they order a replacement rather than installing this one. We agreed. There was another LONG wait until the new, new door showed up. On that day the same crew showed up. They unpacked and inspected it and we all gave it our approval. So the install began. They removed the old door assembly. Prepped the opening. And set the new door in place... just to find, to all of our horror, the door was too short for the opening. It was a full 6 inches short! The installer immediately called their office and informed them of the disaster. They, intern made a million apologies and then proceeded to rush order another door. The installers jury-rigged the wrong door in place to fill the opening (in the middle of winter) until the 3rd new door arrived. Finally the day came when the new, new, new door arrived with the installers. They inspected it, measured it, and when satisfied installed it. Finally... It was done. The finished product is beautiful. It works beautifully. We love it. I'm glad we have it. I wonder every time I look at it if it was worth it. You will have to decide that for yourself.

The consultation was a NO SHOW. I called when the…read morerepresentative was already an hour late. Their only response was offering to reschedule. NOT DEPENDABLE NOT DEPENDABLE NOT DEPENDABLE

I had an excellent experience with Zen Windows, from the initial quote to the installation process,…read moreeverything was highly professional and customer-centered. They did not waste my time with pointless/endless presentations like the other windows replacement companies. Jeff, the owner, and Tim, the installer, are both extremely knowledgeable, approachable, and friendly. I will definitely use them again.

Cleveland, Ohio. My VPN must be saying I'm from CA. This…read morecompany is straight forward honest with integrity. They told me the price with no hidden fees. They were very professional which has been a long time since I have seen men who do good business. The installer name Tim, was very polite and his assistant also was polite. They did not disrupt nor offend the neighbors by crossing any boundary lines and they worked fast. They did not make too much noise. Nothing out of the ordinary of what to be expected. They installed within the time frame they promised and payment was easy to process and straight forward. They look you in the eye which is a good sign of confidence in what they do and nothing to hide. I'm very pleased with the windows and they are excellent quality! This is truly a good company to do business with. I highly recommend! 5 star! A+

Nick Mcangus is the consummate installer. Very detailed and very hard working…read more Most pleased with our new windows.

I'm not sure what is wrong with this company. I called and left a voicemail that I am interested in…read morepurchasing a new picture window, no response. A few months later, I went on their website and filled out the online quote request, no response. I'm done here.

These guys are outstanding! I've used them more than 10 times over the past decade on behalf of my…read moreclients. Whether it was replacing fogged glass or repairing 30-year-old Pella wood windows with rotted frames, the work has always been done professionally and at a fair price. Best of all, they show up when they say they will. As for the one-star review, my experience has been completely the opposite.

I had three windows fog up during the winter. Apex came out and gave me a fair price. They were…read moreterrific. The men were pleasant and efficient, came on time and even vacuumed up after themselves. I cannot recommend them enough.

The company came to my apartment complex while I was at work. They made it very easy to get my car…read morewindow repaired. Alan was awesome. It may be always included in car window repair but they cleaned up the shattered glass for me that was all over the passenger side. They must have saw the leash in the car because the guy assured me in the phone my dog would be okay in the seat. Fantastic job. Very happy with the service and result

Their division out of Columbus is just money hungry. I do not recommend, they add additional fees…read morelike a fuel/environmental/tariffs fee of $49 on top of the balancing fee and the $400 fee to just fix the window.