This company is one all individuals needing personal care need to have on speed dial! They are…read moreconsiderate and compassionate people who know what special needs are required for all their clients-from personal care, specific needs for elderly and handicapped, to transportation to medical appointments. I have had experience with them and can't say enough praise about their services.

My mother is a client of this business, and THREE times the person scheduled has not shown up. They…read moreseem to be disorganized with a large turnover. NOT recommended!

Our NIGHTMARE started the first morning, my mom called me crying at 11:20am and said nobody got her…read moreout of bed yet, no meds, no breakfast. So of course i was so upset, ready to come up there and get her up myself. I called and talked to the front desk. Eventually, she did get out of bed maybe an hour later. When we inquired about the reason she was still in bed at 11:20am, we were told, We didn't know her preference."!We heard this statement many times during her stay. She was left in bed many times throughout her stay there and they always had the same excuse. Seemed aggravated we would even be concerned about it. There was not one week there wasn't an issue. From, CNA's being verbally abusive to CMT'and nurse's not giving her medication, nebulizer treatments and insulin, her not being checked on regularly during the night. Not receiving her dinner, to which we were told she received it and it came back untouched. No accountability at all, and i mean NONE. Every-time we would ask, Beth the director of nursing would say, "We have to educate staff." EVERY TIME. She was not given her textured altered (pureed) diet. I was so worried she would choke. They did not care AT ALL. Mauri, the day nurse supervisor never had a moment to address anything and always called my mom by a wrong name. She was mean to our mom, even other CNA's told me she (Mauri) "couldn't care less about your mom." So many incidents. She had scratch marks on her one time, and again we got"we will educate the staff." One time she hit her head on the headboard of the bed because a CNA threw her legs into the bed and no one let us know nor seemed to care. They seemed more aggravated that we were upset about it. We eventually installed cameras in her room, and that did help. We still had incidents though, and not minor ones. She had a CNA yell and pointed in her face, and yelled at her and told her to "eat your food and drink your drink" then walked out with my mom crying help me help me, again, we heard, "we will educate the staff." And also, the director of nursing, Beth went in further to tell us "she was not working with your mom that day, just helping out passing out trays and didn't know her". What!?'! So that makes it ok? The executive director, Michael, tried, i will have to say. I am sure i was a thorn in his side because I was in his office at least once or twice a week. He tried to rectify the problem.He would listen and generally seemed concerned. The problem was his directors didn't help him solve anything. The social worker had an attitude most of the time and was terrible at follow through. By the time my mom received her communication cards, she could no longer use them. I felt like i was always needing to fight just for adequate care for our mom. My mom had some fantastic staff, particularly, Dana, a nurse who worked in the rehab section but subbed on the nursing floor, was exceptionally great, and Lucy one of the overnight CNA's was good and my mom liked her. She had others that were good also, Victoria was another great CNA. It was my mom's home. She passed on June 13th, 2025. I did a lot of the CNA work (not just during her last days but the whole time she lived there)., when hospice came in, it did help, although when they were not there, I did the CNA's job most of the time. I needed to, otherwise she wouldn't have had the care. I rotated her, wiped her bottom, changed her, fed her, all things the CNA's are paid to do, but i needed her last days to be good. There were times i would go try to find someone to help me change her or rotate her, but to no avail, so i did it myself. The whole experience was horrendous. They were always saying to us they needed to educate staff, so hospice said they would be happy to inservice staff about ALS. They never took hospice up on that offer nor would they listen to the family when we tried to explain her needs. We appreciated the executive director coming to her room on what would be her last day, and ask how things were going and made sure we had snacks and drinks. But no one and i mean no one from administration ever offered their condolences, through any means, email, card, text, etc. No one. My mom paid $350 a day (private pay) to live there. Not one person from administration ever has contacted our family and said sorry for your loss. What does that say? Their were CNA's that offered their condolences and one nurse actually came to the wake. She became like family to us and we were so appreciative of her care for my mom and that she took the time to come to her wake. We didn't expect administration to come to anything, but we did expect at least a quick email"sorry for your loss." Please please don't make the same mistake our family did. Really reconsider if you want to place your loved one in this facility. You will have some good days but mostly horrible days that you will worry constantly if your loved one is safe or not. -The Kuhlengel Family

A very warm and caring staff who provides excellent care for your loved one. They understand your…read moreconcerns and the communication is open both when you are there and by phone. You are always greeted with a smile and hello from the staff. Our family is very happy to have found such wonderful care with Mount Carmel - Mary D's family

I came here to visit family and this is more of a nursing home vs rehabilitation center. The smell…read moreis dreadful and could definitely use some febreeze or odor elimination products. Staff is friendly and helpful. I'm not sure about quality of care but my family is always dressed and sitting in open area to mingle if he chooses. Overall an ok facility but the smell definitely needs to be addressed.

I feel like the employees/ care team really do care about my loved one I don't think this industry…read moredoesn't want to pay employees due to corporate greed, which translate to... they don't have enough employees. I do feel like the care team overlook simple medical processes.

Griswold Home Care took magnificent care of both my parents. We had several caregivers over a…read morecouple of years. While each caregiver had their own gifts, overall my parents were cared for by genuinely caring people who treated them as if they were their own parents. The house was clean, attractive tasteful meals were prepared, concerns were communicated and companionship was provided. Griswold Home Care genuinely has the clients best interests in mind. We have a healthy relationship with Griswold employees that brings comfort & peace to our family. Thank you to all.

My name is John F. I contracted with Griswold Home Care - St. Charles, Mo. several years ago to…read moreinitiate some desperately needed services in caring for our mother. I've been in some variation of the home health care business as I've owned and operated specialty infusion pharmacies and nursing agencies for many years before my parents became too feeble to go it alone. Having lived 4 hours away in Kansas City, I was apprehensive about who we chose for assistance. I was extremely picky. I actually worked very close with the owner, Tom Conti in choosing our caregivers. My goal was to get the right match of a caregiver for mom & dad. Tom was extremely sensitive to our goals. He introduced us to several caregivers giving us the chance to conduct one-on-one interviews. We were able to do this in mom and dad's house. There was no pressure either way - Griswold just wanted us to have what we were desiring. It didn't take very long to pick out a perfect match. Her name was Rachael. She cared for our parents for several years until the recent passing of both of them. Tom and his team religiously dropped by the house just to say hello and chat or even bring a fresh cooked pie or flowers. Rachael basically became the equivalent of a family member to us. Griswold and Tom Conti also are considered family. They were there for us at all of the critical times - holidays - birthdays and yes - even the funerals. I can't imagine any provider being more attentive to our needs and I can't imagine having gone through this ordeal without them. Again, I've been in the business for 40 years. I know the difference between mediocrity and excellence. The Griswold - St. Charles Office met all of our expectations and by far exceeded them. We felt they operated at the highest level of integrity at all times and at no time did we ever feel mom or dad were at risk. If you are in the St. Charles / St. Louis area and looking for a trustworthy and competent home care assistance, I fully encourage you to arrange for a visit with Tom Conti and see if he can't assist you in matching your loved ones up with one of his amazing caregivers. You will not be disappointed! John F.

The owners are really caring about the needs of their clients. The people are so friendly and…read moreprofessional. Help me with all my needs.

I hired Nikki through Care.com for a caregiver position for myself. When she had her initial phone…read moreinterview she explained her business (G.A.P. Care). I hired her for two days a week 7:30-10:30a. She would arrive 8-8:30 and leave by 10. Charging the full three hours. Maybe she pads in travel? She is pleasant and efficient in her tasks but for my needs, arriving at her convenience delays my ability to get out of bed and start my day. (service 10/1 - 10/24/24) -- Angela D.

We contacted Home Instead on short notice. Kyle quickly came to meet with us and get to know our…read moresituation. Jessie set up a schedule. The people who stayed and cared for our brother were kind and helpful, although he needed very little assistance. We will refer others to them in the future. Thank you for accommodating our situation and for your professionalism. ML

This service is such a blessing an a Godsend for our aging parents! What thoughtful staff and…read morecaring services they offer in such a time of need. thank you for your great work as it means so much to our aging parents. You are angels on earth!

Rose- The Life…read moreEnhancements Director and her crew are always so caring and welcoming to all of their clients. My grandfather got very sick recently, and I was unable to provide him with the proper care but I am proud to say that this home health care has made a huge impact on me and my grandfather's lives. The company's crew is always making sure that my grandfather is in good hands, and I don't have to worry about always having to be right beside him 24/7. You can tell the crew try's and does their best to care for the clients with happiness in their heart, and a smile on their face. If you're looking for a safe and affordable home health care for a loved one or yourself, Life Enhancements Home Health Care is the perfect fit for you!