Our NIGHTMARE started the first morning, my mom called me crying at 11:20am and said nobody got her out of bed yet, no meds, no breakfast. So of course i was so upset, ready to come up there and get her up myself. I called and talked to the front desk. Eventually, she did get out of bed maybe an hour later. When we inquired about the reason she was still in bed at 11:20am, we were told, We didn't know her preference."!We heard this statement many times during her stay. She was left in bed many times throughout her stay there and they always had the same excuse. Seemed aggravated we would even be concerned about it. There was not one week there wasn't an issue. From, CNA's being verbally abusive to CMT'and nurse's not giving her medication, nebulizer treatments and insulin, her not being checked on regularly during the night. Not receiving her dinner, to which we were told she received it and it came back untouched. No accountability at all, and i mean NONE. Every-time we would ask, Beth the director of nursing would say, "We have to educate staff." EVERY TIME. She was not given her textured altered (pureed) diet. I was so worried she would choke. They did not care AT ALL. Mauri, the day nurse supervisor never had a moment to address anything and always called my mom by a wrong name. She was mean to our mom, even other CNA's told me she (Mauri) "couldn't care less about your mom." So many incidents. She had scratch marks on her one time, and again we got"we will educate the staff." One time she hit her head on the headboard of the bed because a CNA threw her legs into the bed and no one let us know nor seemed to care. They seemed more aggravated that we were upset about it. We eventually installed cameras in her room, and that did help. We still had incidents though, and not minor ones. She had a CNA yell and pointed in her face, and yelled at her and told her to "eat your food and drink your drink" then walked out with my mom crying help me help me, again, we heard, "we will educate the staff." And also, the director of nursing, Beth went in further to tell us "she was not working with your mom that day, just helping out passing out trays and didn't know her". What!?'! So that makes it ok? The executive director, Michael, tried, i will have to say. I am sure i was a thorn in his side because I was in his office at least once or twice a week. He tried to rectify the problem.He would listen and generally seemed concerned. The problem was his directors didn't help him solve anything. The social worker had an attitude most of the time and was terrible at follow through. By the time my mom received her communication cards, she could no longer use them. I felt like i was always needing to fight just for adequate care for our mom. My mom had some fantastic staff, particularly, Dana, a nurse who worked in the rehab section but subbed on the nursing floor, was exceptionally great, and Lucy one of the overnight CNA's was good and my mom liked her. She had others that were good also, Victoria was another great CNA. It was my mom's home. She passed on June 13th, 2025. I did a lot of the CNA work (not just during her last days but the whole time she lived there)., when hospice came in, it did help, although when they were not there, I did the CNA's job most of the time. I needed to, otherwise she wouldn't have had the care. I rotated her, wiped her bottom, changed her, fed her, all things the CNA's are paid to do, but i needed her last days to be good. There were times i would go try to find someone to help me change her or rotate her, but to no avail, so i did it myself. The whole experience was horrendous. They were always saying to us they needed to educate staff, so hospice said they would be happy to inservice staff about ALS. They never took hospice up on that offer nor would they listen to the family when we tried to explain her needs. We appreciated the executive director coming to her room on what would be her last day, and ask how things were going and made sure we had snacks and drinks. But no one and i mean no one from administration ever offered their condolences, through any means, email, card, text, etc. No one. My mom paid $350 a day (private pay) to live there. Not one person from administration ever has contacted our family and said sorry for your loss. What does that say? Their were CNA's that offered their condolences and one nurse actually came to the wake. She became like family to us and we were so appreciative of her care for my mom and that she took the time to come to her wake. We didn't expect administration to come to anything, but we did expect at least a quick email"sorry for your loss." Please please don't make the same mistake our family did. Really reconsider if you want to place your loved one in this facility. You will have some good days but mostly horrible days that you will worry constantly if your loved one is safe or not. -The Kuhlengel Family read more

A very warm and caring staff who provides excellent care for your loved one. They understand your concerns and the communication is open both when you are there and by phone. You are always greeted with a smile and hello from the staff. Our family is very happy to have found such wonderful care with Mount Carmel - Mary D's family read more

As Vice President of Sales for Aegis Therapies, we are proud to be a therapy provider and partner of Mt Carmel Senior Living We are impressed with the care and compassion provided to the residents they serve Michael and his staff go beyond the call of duty to ensure residents and their families are well supported and informed I'd highly recommend t Carmel if you are looking for a place for your loved one Kathy Seabaugh, Aegis Therapies read more

Social Services, especially Hannah Rowland and Director of Nursing are great. The quick acting care for abnormal labs is outstanding. The food according to my Mother-In-Law was great. The facility itself is from the 1950's, the beds are incredibly old and the mattresses are as well. No chairs in the room for patients to sit in vs sitting in old wheelchairs or in bed. She spent a lot of time in bed. PT and OT were only once a day. Some nursing staff were good, but forgetful the rest were rude. Twice her call light was no where for her to reach it when you can't get up. Her mattress had deep set for lack of a better description holes or divots. Floor in her room was barely cleaned. Maintenance was contacted on numerous occasions and days for doing things in her room and they never came. read more

my mom been there over a year.i could noy find a better place.they take very very good care of my mom.if we have a concern it is adreesed right away.care if i ask about a rash we aready put cream on it.keri her day nurse is always on top of my mom care.if she not there and some times there might be a hick up with a different nurse i go talk to michael riggins with in less than a minute.could'nt sak for much more thanks m- g read more

Actually I was hurting so bad when I made the first review, time has passed and now I must say I was being too polite. That place should be closed down. It's nice on the surface, but the pit behind the scene. One night I went to the restroom and came back to find one of the "nurses" hitting my Mom, saying Mom was hitting her. She was calling her a white b.....h! Mom was only trying to keep the woman from hitting her. When we tried to talk to someone, the so called supervisor- she was very insolent and smart aleck. She wouldn't discuss anything with us. We were just trying to have a normal discussion. People were left unattended. One woman who couldn't feed herself was at the table with her face laying in her plate. Another in a wheel chair falling over to the floor, right beside the nurses station! I wouldn't take a pet rat to this place and the 2 days my mom was there were the worse in my life and I wish I could ask for forgiveness, but thank God she is beyond remembering it now. read more

My dad is a resident of this facility and he is doing great! It's a relief to know that he is well cared for and allows my mom the ability to rest easy because he is in a safe, well-managed facility. read more

My Aunt Nancy lost her husband, Bill Adams, in January of 2014. She is 70 years old and suffers from parkinsonism. Finding a place for her, where she would receive adequate medical care and comfortable surroundings, was very important. She started out in the Rehab Center, then decided to remain there as a resident. Since January (now June), I've visited her dozens of times and spent many hours there. Mount Carmel is the most wonderful, comfortable and friendly place, I've ever visited. Most of all, it is a Spiritual place... I cannot emphasize this aspect, enough. Once, when I was there at dinner time, I accompanied Nancy to the dining room. There are round tables with room for about six people to sit, so no one is left alone. After the waitresses had brought each person whatever they wished to drink, they served the meals. Then, the most extraordinary thing happened... A man stood up and called the attention of the entire room, then said Grace (a prayer of thanks, for our food). I was standing near Nancy's table and naturally, I bowed my head. I experienced a closeness with Jesus, unlike I've ever had. I felt His Presence, just as if he were standing in the center of the room. This is unlike the commercial, hospitals, where she was before. It's a true community, with many interesting people and beautiful amenities, e.g., the Bird Room, the fireplace area and other things I just saw online, which I haven't explored yet. I am so thankful to God, for providing my aunt this type of place, especially after all she's been through. Now, God willing, her health will improve enough that she'll be able to begin a whole new chapter in her life. PS Just visiting has affected me Spiritually, so perhaps I'll begin a whole new chapter in my life, as well. One would never guess that visiting a nursing home would be a joyful experience, but I actually look forward to my visits and enjoy being there! Sincerely and gratefully, Michael R. Sanders read more

Wonderful and loving staff in the heart of St. Charles. Definitey recommend any family take a serious look at Mount Carmel Senior Living in St. Charles for their loved ones. You won't be disappointed! read more

My mother was in Mount Carmel for three weeks and had a really good experience. Good care, nice atmosphere. We were very happy with our decision. read more