We were ONLY not able to pursue legal recourse for this matter because we were outside of the time frame allowed. As mentioned in your own lawyer letter above, "even if Mr. REMOVEDclaims had merit, they would be time-barred under F.S. 95.11.". Our attorney did disclose that was the case in this particular matter, we were outside of the legal time frame to pursue anything further. Unfortunate for us, fortunate for your company. We will continue to drag your poor workmanship company everywhere I can to share my experience to as many others I can reach to stay away from your company. My own inspections found the following with the windows: "Comments: 1.0 (1) VIDEO 1: Window #1 located in the front bedroom. In the videos and in the pictures of this segment you can see there is up to 1/2" of movement to this window. Research finds that industry standards do recognize an acceptable amount of play -- however I am not willing to accept this much play. In my experience a window with this much play was considered in need of repair or replacement. Also found 4 other same sliding windows and none of them have any play in them. They lock in place tight as a user would expect them to with 0 play in them. VIDEO 2 & PICS 3,4 : Window #2 located at the back of the home in the space to the right of the kitchen. The video is difficult but the glimmer in the shot is the water seeping out as the frame of the window is jiggled and pushed on. Water should not be sitting in the window enclosure for any extended period of time and it has been well over 24 hrs since the last rain here. PIC 3: It is this inspectors observation that additional weep holes would be in order to eliminate the lingering water. It has been my observation that larger windows generally have more abundant # of weep holes than the window shown in the picture. Maybe this window is a design flaw? or simple manufacturing flaw? however it does appear to function properly" Also, after hurricane Ian, we completed a full drywall cutout, replaced the insulation in the walls after drying out and putting up new wall board/texture and fresh paint with the interior remodel. Another review left by another customer stated their windows installed by Home Install Services also failed and caused water to come into their home and damage their home as well. After this remodel, we still saw issues listed above with the windows. I took it upon myself to cut the wall under the large dining room window open and the window company hired an inspection company who completed a mold inspection for air and a swab sample. The swab sample came back "unusual" with 5 typed of mold present on the swab sample. The "Unusual" is compared to "normal" or "unelevated" compared to other air samples taken. This company cuts every corner they can, and wont take accountability for issues they caused either. They are lucky they were outside of the timeframe for me to continue to sue them and take it to court because I absolutely would have if I could have. Buyer beware.Your first statement is incorrect. The manufacturer recommended to follow local building code recommendations for flashing, which at that time, the FL building code did recommended following the manufacturer flashing recommendations as well, which you failed to mention, nor offer. So you saying you followed manufacturer recommendations is a lie and inaccurate. read more

I placed an order in July 2022, before the hurricane. They have kept a deposit and never delivered the product or service. They are full of execuses, the windows were not measured correctly, the windows were not delivered correctly by the factory, the windows are in back order due to the hurricane ( i ordered prior to the hurricane). They also don't call back. Still waiting for windows and my cash.. STAY AWAY - fraud folks. read more

I purchased a new pre-hung entry door from Loew's and they selected Home Install Services, Inc. (H.I.S.) as the subcontractor to install it. After the first crew did a less than professional install of the door assembly and left the door jamb cosmetically damaged, I worked with both Loew's and H.I.S. office staff to get a new door frame ordered. The stars finally aligned and Tom P. ("their door guy") and his helper arrived. The install of the new frame, the handling and rehanging of our already finished door and the install and caulking of finish moldings went very smoothly. Cleanup was constant during the process to lessen the debris both inside and outside of the home. They were in and out in about 2 hours. I would like to thank Tom Sr. and his team for working to resolve the problems with the initial install and ensuring our satisfaction with the final product. If you contract Home Install Services, Inc. to install a door, ask for Tom P. He is definitely worth the wait. read more

Ended up having to deal with home install after ordering a door from Lowe's. They did a horrible job installing it and ended up damaging the door. Customer service is terrible. Avoid at all costs read more

I purchased Hurricane windows and doors in 9/22 from local lumberyard. When Home Install Services installed the large patio doors in the lanai one of the panels got broken. After months of calling Home Install Services and speaking with their representative IRA we are still incomplete. We had an appointment scheduled recently and when the technicians arrived they saw that a lanai screen had to be removed to replace the broken panel and called the main office and they said, "we were not instructed to remove the screen and we can not replace the door panel today and our office is sending us to another project". When I begged them not to leave as it has already been 5 months to complete this project they went to their truck and called the office again and was told to leave. I called their office and begged their office to not have them leave but the truck pulled out of the driveway. Since they pulled off the job the office representative, Ira, noted the computer "Job Complete" and pulled the install order once again. I would never use this company again and hope no one else has any dealings with them. DO NOT USE!! read more

Overall, HIS inc. was an informative, honest and clean contractor. I was informed throughout the entire process in a clear and professional manner. The installation came out beautiful and I could not be any happier with my new windows. They allow me to sleep longer in the morning without being disturbed by noisy neighbors. I have also noticed my air conditioner is running a lot less than it used to. I can't wait to see the difference in savings! I would highly recommend this family business to anyone who is replacing their home windows. read more

I purchased impact windows from HIS inc for my new home. I was very happy how everyone from the sales rep, installation crew and management was polite, professional and clean. They sell in my opinion, a quality product at a very fair price. I know who to call for any future window/door projects. read more