Had all new impact windows and Sliders installed in a new construction. Everything went perfect and…read morestaff was a pleasure to work with.

Started out great. Friendly, Attentive, professional. They ordered the wrong doors. they did reach…read moreout to see if I would accept the doors at a slightly higher price since they were impact doors. I agreed. They came and installed them. After the installation there were a few issues. Doors were missing hardware, Screw holes uncovered, screw holed damaged, broken floor tile (and never said anything about it). Doors have a gap you can see outside light. Called the office spoke to Anne and she scheduled me for someone to come by and asses. Guy came by and noticed all the mistakes. said he was going to go to Home Depot to get some material and never came back. Called Anne a week later. She said that they were getting the material from the warehouse. I told her I had no Idea no one said anything. She apologized and said she'll get on it. Here is it 2 weeks later and no communications. Tried calling and no one answers my calls. seems like they are screening my calls. cant get a hold of anyone. I've let messages and nothing. This review is my next first step. If I don't hear from 360. Next step is BBB. and then I'll take a more direct course of action. BE CAREFUL I have pictures and recordings to back me up.

If I could give 0 stars I would!…read more I had responded to their Facebook ad that was for $49 maintenance call for the sliding door. When I asked through the chat how much it would be for the door sticking, the response was "maybe I'll come to check it without charge." I had one tech call and ask what the problem was and then was contacted by a second tech who didn't seem to know that the first tech had already called me. The first one came about 45 minutes later and started working. Right away he asked me if I had a stepstool because he couldn't reach the top of the slider. This should be equipment that is always provided by the company, not the homeowner. I didn't have a stepstool and the best I had was my kitchen bar stool. The tech then found that the doors would be too heavy so needed to call out a second person to help him. I don't think he actually worked for their company. The first tech had asked me if I wanted a new door handle for the slider, and at first I had said no, but then thought that there would be a nice quality handle installed along with a new lock and anything else needed. He said it would be $89 with that and what needed to be done with the door. He left for about 45 minutes and then came back with the second person. He brought a very cheap handle for the slider that is chipped in several places and only needed to be attached with two screws. I looked up the handle at the Home stores and it costs is $15. I thought that with the $49 service fee, plus the handle that would make sense to be the $89. As they were working they found that they didn't have a screw that they needed and so they left for another 45 minutes. These techs should have screws and stuff needed with them when they come for the call. When they came back, they took off the doors. At no point did they ever give me an estimate, tell me what they found, what they were doing, or given the option to decide if I wanted the work done. They proceeded to replace the wheels for the track. They moved around furniture on our lanai to put the door down as they are working on things. Nothing was put under the door to protect it. They were also using the stool that he had asked to use, and was using it to hold tools. They got finished working, and at this point had been at the house from start to finish over four hours. Again, he never gave me an estimate or told me what the cost would be, so I was assuming it was the $89 he mentioned previously. He told me that it would be over $300 for the door plus the $89 for the handle. I immediately raised a concern with him that that was never communicated, and frankly, I would not have moved ahead with doing the work at that cost. He said that he could do the handle for $59. Again, this is a cheap handle, that has paint chipped on it already, and only needed two screws. That is a rip off, in and of itself. He said that if I paid him in cash or through Zelle, it would be cheaper. He said he needed to pay the other guy, so the price was justified. He agreed several times that he had made a mistake and had not communicated with me what he was doing and what the price would be. I was still under the impression that this was part of the special that was placed on Facebook and still had the comment from this chat that they would come out and check it free of charge. He ended up taking a little bit off but still having to pay over $300. So to get him out of my house I put it on my credit card. I didn't feel safe at that point. After he left, I found multiple things that concern me, and are not professional . 1. The stool that he used and put tools on now has a bunch of scratches on the top of it that were not there before. If the company knows that height can be a challenge, that should be a piece of equipment that is brought with the tech. 2. The handle that was installed already has paint chipped on it. 3. They moved all the furniture on the lanai and then afterwards did not put it back how it was. This includes chairs, the sofa, a table and two mats. They also left trash outside on my lanai. 4. The sliding door because of being put down on the concrete has scratches and roughness all over it. 5. I have two inside rugs by the slider door, and they now have dark stains all over them. If the techs knew that it would be a mess, they should have moved those out of the way. I now need to buy two new mats. I feel like I was very much taken advantage of. The only amount that he had told me the whole time was that $89. I should not be having to pay hundreds more, and be put on the spot when I didn't approve that cost. I will be following up with my credit card company and a lawyer, as the company refuses to make this right.

If I can give a 0 I would. My husband used them today to fix the tracks of our sliding doors. For…read morethe service and a handle they charged us $1300.00. if you are looking to get rip off the. Go ahead and called them. When I got home I checked what they did and researched prices for similar work and the most I saw that can go for y $500.00. don't ever called this company unless you are ready to get a poor work done and get blindly robbed.

- If you are looking for a GOOD and TRUSTED company to install hurricane windows and doors, LOOK NO…read moreFURTHER, Absolute Window LLC is the one. I have interviewed a handful of them and this company stood out for: - COMPETITIVE PRICING: Cheapest among other companies with the same product and installation. - TRANSPARENCY: Details description of each door or window including pictures, dimensions and PRICE in the quote. - PUNCTUALITY: My windows and doors were installed 6 weeks BEFORE estimated time. A big WOW. These are people who took care of my replacement hurricane windows and doors from A-Z: - CODY with Quote : Arrived on time, transparency, no gimmicks, reasonable price, provided company information such as business license, workmanship liability, product warranties... - GREG and JUSTIN, the installers are awesome, they are professional, polite and friendly. They showed up on time and worked hard. The windows and doors look awesome. Greg even installed a peep hole on my entry door for FREE. They covered all furniture, working area and cleaned up spotlessly every day before they left. These two are assets to the company. - Good communication from Ginger, General Manager, Allen Hilton, sales manager to Joy, Mandy... the office's ladies and gentleman kept me informed through out the project. - They are in charge of paperwork to provide for MSFH to make sure that I get the reimbursement. - RYAN, the "Final Punch Out" and Quality Control person who is in charged of the final stage of the windows and doors replacements inspected and covered all nails holes, removed all stickers and make sure all doors and windows worked properly. -My hurricane windows and doors project went smoothly without a snag and got lot of compliments from my neighbors and friends. - A BIG thank you to everyone who is in charged of my project and I won't hesitate to refer this company to my relatives, friends and to everyone. -Absolute Window is a company that do what they say and say what they will do. What's not to like?

I called 10 companies as well as used the big manufacturer's "Find a Dealer" pages that send my…read moreinfo out, etc. Most of their contractors robo-responded with text messages. 6 called. 4 showed up to get measurements so they could give an estimate. Only 3 ever sent estimates. Absolute sent 3 different estimates with 3 different manufacturer options. And every one of those options was VERY competitively priced! They also made it clear we could piecemeal the work (just do doors first, then windows... or just a couple windows at first, etc). They were VERY accomodating and willing to work within any financial issue that may have been cause for concern. In the end we went with all 16 windows, a 3-panel slider, a French door, and a slider being converted to French doors being replaced with hurricane glass/windows. My windows had a bit of a catch that made the contracting a bit more problematic but they rolled with it. The office staff was amazing at every step. "Responsive" doesnt even begin to cover it. When the work finally got started, we had a slider being converted to French door, and a previously installed French door that was done improperly. They knocked out the windows within a week. When they realized the installer had issues with the French doors, they sent another team out to help. They showed up at least 3 times to fix the issues from previous contractors (not from Absolute!) shoddy work and did not leave until the work was done right. They realized THEY made a slight mistake on one French door and didnt cut corners!! They removed and replaced both doors so the job was done right!! I don't recall all their names but definitely Ginger, Joyce, Shawna, Greg, and his partner as well as the other 2 from "Crew #2" that came out for the doors.. all deserve a raise for the stuff they dealt with in regards to my particular doors and windows. Ginger would have to be top of that list. She was ALWAYS communicating. I have dealt with a lot of contractors here in SWFL and can say I have NEVER come across a company that seems to treat every portion of the process, from sales to install, as if the house being worked on was their own. They were amazing and made the whole process way less stressful than it could have been. THANK YOU.

They cut 4 shelves for me. Done perfectly, quickly and reasonably price. Easily located on Metro.read more

These guys did what they said they would do on time for the right price…read more Personnel were friendly, courteous, informed and helpful in any way required.

Good quality doors but quality control is severely lacking (paint overspray on glass) and customer…read moreservice is also severely poor.

If you want reasonably priced materials, this is the place. If you want professionalism and…read morecommunication, this is not the place. I was told via text that my order would be ready the next day. I sent my worker to pick up materials and they were not ready. They gave me the run around as to why they weren't ready. It was a lie on one end or the other as they told my employee one thing and me another.. They could have just called and said the order wasn't ready. Instead I adjusted my project, my day, and paid my employee for wasted time. There was no attempt to rectify in any way.

We used Storm Smart for the installation of storm shutters and the replacement of a triple slider…read moredoor in our home. They were professional and communicated well. Love the products. Installation was quick, clean and beautifully done. Even cleaned up before they left. I will certainly use them again.

They installed a roll down on my mother-in-laws patio 2 1/2 years ago. They material tore so with…read morewould not roll up or down. They charged $360 for a guy to come out for 5 minutes. Warranty covers the material, not labor, now that want $1,000 in labor to replace. It's May 21st and they can't come out until July 1st. This lady is almost 91 years old and we are heading into hurricane season. They people on the phone are rude and uncaring.

Brandon Anderson dba SWFL Contracting and/or XPERT Aluminum has taken more than $30,0000 from me…read moreand has not performed work since February 14th on one contract between us and the work on the other contract, I have to pay to have another contract remove all the siding he installed and reinstall correctly. BEWARE!!! He's very personable at first but he plays a good game. He is a thief. I encourage you to not make the same mistake I (and my neighbors) made...check out his reviews and his criminal record.

This office is full of super helpful people. Unfortunately we couldn't find a match so we moved on…read more Highly recommend. Full of information which is much appreciated.

Service today on shutters! Excellent service , Chuck was very kind, helpful and knowledgeable. Will…read morecall again if needed! Thanks

My wife and I installed 5 new Storm Smart windows in our condo in November, 2023. As this is our…read morevacation home, we are not there full time, usually only in Feb & March each year. Since the installation, I would estimate the windows have been opened less than 10 times total. This year, upon arrival and while trying to open the windows to clean them, I noticed that one (1) would not open evenly, and another was very difficult to open. Upon inspection, I noticed that one of the rollers on one of the windows was completely broken off, and the other could not be adjusted. I contacted Storm Smart and explained the issue completely, i.e. both windows needed new rollers. I set up a service appointment and was assured the tech could repair during the visit as they had rollers on the truck. Despite the window parts still being under warranty, I had to pay $165 to set up the service call itself. The tech arrived on time for the service call and inspected the windows, determining that the rollers indeed needed to be replaced as I indicated. However, they DO NOT have replacement rollers on the truck so they would need to get from their facility, as well as come back with another tech to replace the rollers at an additional charge of $165 each! I contacted the service number to schedule a second visit and express my frustration that the tech was not able to repair during the first visit despite the assurances that he would be able to. Nonetheless, I set up the second appointment during that call and was never told I needed to again advance pay anything. On the morning of the scheduled second appointment, I received an email regarding payment. I contacted them by phone as the invoice sent was the same invoice from the first payment that I had previously paid. The representative was quite possibly the rudest customer service rep I have ever encountered. She indicated that despite my concerns that the billed invoice was already paid, she would cancel the tech that was already on his way unless I pre-paid again. I issued payment and one tech arrived, despite him telling me this was a 2 person job. He was ultimately able to repair the rollers himself. Upon inspection, the rollers themselves are metal (I was concerned they were plastic or nylon given how fast they wore out), but the housing they attach to are plastic and the tech explained they wear out quite quickly in the Florida climate! This would have been good to know prior to the installation. I would not recommend this company for their service as well as the quality of parts incorporated into the windows. While the tech was professional, the billing representative was extremely rude, even refusing to transfer my call to her supervisor; she just kept threatening to cancel the driver already in route. It is only due to the tech himself that I give this a "2-star rating". Moreover, to spend $330 to replace warrantied parts on windows less than 3 years old is shocking.

Ethan Marino came to our home today for an estimate on new windows and sliders. Let's start my…read moresaying Ethan is very personable, professional, and knowledgeable in his industry. He was very patient and understood our desired results. We never felt rushed or pressured. we highly recommend Ethan. One our install is complete I'll report back. Thank you Ethan

2/5 Stars... Nor Surprised:…read more My neighbor had their windows replaced and said that the process went well. Even though the people who showed up and installed the windows on the property arrived in an unmarked beat-up truck and trailer, they had no matching clothes or insignias, and seemed to be very unprofessional by their appearance, they complete the job in a couple days. So I called to make an appointment with them to quote me on replacing a large window. I figured, they might give a discount or a reference to my neighbor since I'm calling. The guy seemed nice on the phone but wouldn't send someone out to the property unless my wife was here at the same time. I work from home, she doesn't. Her schedule is also very erratic, so I could schedule something at any future point and her chances of making that appointment are still very low. I asked how that makes a difference, and he said its policy. I said that her being at the property has nothing to do with quoting a job. I'm the one who does the work on the house and makes the decisions on remodels etc. His reply was: "I can see here on the property information that your name is not on the title of the home, and we would need the homeowner to be there" implying I have no power in the situation. The way my wife and I vest title on our several properties has nothing to do with receiving a window replacement quote. That comment blew me away with disrespect. I even questioned his response and he doubled down. repeating it again. I told him I'm not negotiating to hire them to work on my house. And I'm not making any decisions without a second quote anyway. His Reply: "That's fine, you have a right to feel that way. I'm not sending anyone out." I hung up and immediately went onto Yelp: 2/5 stars........Not Surprised.

My husband and I recently purchased a condo in Punta Gorda. Home window tinting was one of the…read morefirst things we realized we needed. We called and were able to get a product demonstration with quote the very next day! Extremely reasonable prices and we scheduled installation immediately. Highly recommended family owned company. Professional and on time.

Initial visit all question answered, appropriate samples shown for our double pane windows and…read moredemos placed on our windows for comparison. No pressure sales! Thyrone was very professional and friendly with the initial consult. We set the Date and time for the installation and when the time came, he and Diana were there. Quality of the tinting and work done was amazing. He estimated 4 hours to complete and it was done in a little over 3. The windows are beautiful and the customer service is what it used to be when people took pride in their work. I have delt with several companies in Florida from solar installation, roofing, windows, AC and doors - some of which I would never do business with again. But Proteksol has my recommendation for any residential tinting jobs in the areas they serve. Thanks again, you two are awesome! By the way price was very reasonable.