They installed a roll down on my mother-in-laws patio 2 1/2 years ago. They material tore so with…read morewould not roll up or down. They charged $360 for a guy to come out for 5 minutes. Warranty covers the material, not labor, now that want $1,000 in labor to replace. It's May 21st and they can't come out until July 1st. This lady is almost 91 years old and we are heading into hurricane season. They people on the phone are rude and uncaring.

I strongly advise against using Storm Smart…read more Our experience has been extremely frustrating from start to finish. We worked with estimator Robb, who assured us that all storm shutters being removed would include proper patchwork and painting. We paid extra for this service, and it was never completed. We were also told, by Robb, that the one storm shutter we were keeping (for our front door) should be moved out of the way for the window replacement above it--which we did. However, the installer failed to install the new window flush. He admitted the shutter would now need to be either padded out or completely reinstalled. He asked us if we wanted him to reinstall the window flush, or promised a supervisor would be calling to have someone come out to pad out the storm shutter. We chose the later. The first person they sent couldn't properly measure. The second person measured, but after that, we heard nothing. Despite sending over ten emails and making numerous calls to our project manager, Alejandro, we received no response--only many promises that a supervisor would call (which they never did) only to find out recently, he is now "on vacation." Meanwhile, our HOA has now warned us that our home's unfinished appearance (missing stucco repairs and paint) will result in fines of $250 per week starting next week. Only after persistent follow-ups did a supervisor, Roxanne, finally contact us today. Instead of resolving the issue, she claimed we had been informed this might happen (by Robb)--which is completely untrue (we have the conversation recorded, and this supposed note is not in the contract). She then stated that fixing their mistake would cost us an additional $2,400 and that she had emailed me an invoice (which she only did after I got off the phone with her). This is unacceptable. The company failed to deliver services we paid for, made installation errors, delayed communication, and is now attempting to charge us more to correct their own mistakes. Save yourself the time, money, and stress--choose another company. We are now pursuing legal action to resolve this matter.

Put in windows and a sliding door. I cannot say enough about him. What a wonderful job. Easy to…read morework with. Would highly recommend this business.

Had Glass Services replace 8 windows in our home with new impact-rated windows…read more No sales hype, Steve came out and measured the windows, explained what they install and shot us a quote the next day. Although the manufacturer had a long lead time, the windows came in exactly when we were told. Steve and Ray arrived exactly when they said they would and did a great job with the removal and installation of the new PGT windows. Did a good job sealing both the exterior and interior. Left the house clean with no debris or trash left behind. Explained the windows and the warranty on the windows. The price was very good compared to other companies with the slick sales people.

- If you are looking for a GOOD and TRUSTED company to install hurricane windows and doors, LOOK NO…read moreFURTHER, Absolute Window LLC is the one. I have interviewed a handful of them and this company stood out for: - COMPETITIVE PRICING: Cheapest among other companies with the same product and installation. - TRANSPARENCY: Details description of each door or window including pictures, dimensions and PRICE in the quote. - PUNCTUALITY: My windows and doors were installed 6 weeks BEFORE estimated time. A big WOW. These are people who took care of my replacement hurricane windows and doors from A-Z: - CODY with Quote : Arrived on time, transparency, no gimmicks, reasonable price, provided company information such as business license, workmanship liability, product warranties... - GREG and JUSTIN, the installers are awesome, they are professional, polite and friendly. They showed up on time and worked hard. The windows and doors look awesome. Greg even installed a peep hole on my entry door for FREE. They covered all furniture, working area and cleaned up spotlessly every day before they left. These two are assets to the company. - Good communication from Ginger, General Manager, Allen Hilton, sales manager to Joy, Mandy... the office's ladies and gentleman kept me informed through out the project. - They are in charge of paperwork to provide for MSFH to make sure that I get the reimbursement. - RYAN, the "Final Punch Out" and Quality Control person who is in charged of the final stage of the windows and doors replacements inspected and covered all nails holes, removed all stickers and make sure all doors and windows worked properly. -My hurricane windows and doors project went smoothly without a snag and got lot of compliments from my neighbors and friends. - A BIG thank you to everyone who is in charged of my project and I won't hesitate to refer this company to my relatives, friends and to everyone. -Absolute Window is a company that do what they say and say what they will do. What's not to like?

I called 10 companies as well as used the big manufacturer's "Find a Dealer" pages that send my…read moreinfo out, etc. Most of their contractors robo-responded with text messages. 6 called. 4 showed up to get measurements so they could give an estimate. Only 3 ever sent estimates. Absolute sent 3 different estimates with 3 different manufacturer options. And every one of those options was VERY competitively priced! They also made it clear we could piecemeal the work (just do doors first, then windows... or just a couple windows at first, etc). They were VERY accomodating and willing to work within any financial issue that may have been cause for concern. In the end we went with all 16 windows, a 3-panel slider, a French door, and a slider being converted to French doors being replaced with hurricane glass/windows. My windows had a bit of a catch that made the contracting a bit more problematic but they rolled with it. The office staff was amazing at every step. "Responsive" doesnt even begin to cover it. When the work finally got started, we had a slider being converted to French door, and a previously installed French door that was done improperly. They knocked out the windows within a week. When they realized the installer had issues with the French doors, they sent another team out to help. They showed up at least 3 times to fix the issues from previous contractors (not from Absolute!) shoddy work and did not leave until the work was done right. They realized THEY made a slight mistake on one French door and didnt cut corners!! They removed and replaced both doors so the job was done right!! I don't recall all their names but definitely Ginger, Joyce, Shawna, Greg, and his partner as well as the other 2 from "Crew #2" that came out for the doors.. all deserve a raise for the stuff they dealt with in regards to my particular doors and windows. Ginger would have to be top of that list. She was ALWAYS communicating. I have dealt with a lot of contractors here in SWFL and can say I have NEVER come across a company that seems to treat every portion of the process, from sales to install, as if the house being worked on was their own. They were amazing and made the whole process way less stressful than it could have been. THANK YOU.

They cut 4 shelves for me. Done perfectly, quickly and reasonably price. Easily located on Metro.read more

These guys did what they said they would do on time for the right price…read more Personnel were friendly, courteous, informed and helpful in any way required.

We had hurricane shutters placed on our windows and front door. Now all we have to do is open and…read moreshut, instead of haul out heavy shutters every season. The workmanship is beautiful, the quality of the product is top-notch. So very pleased with the company

I had a poor experience with this company because of their dishonest billing practices. Please…read morerefer to Yelp for another user who had a similar experience. Summary: they surprised bill and over billed me and their final concession was still dishonest. Something to be aware of: They charge $257/hour for maintenance work and round up in hour increments. Be very clear about the work expected to be performed and the maximum price you'll pay. I approved a work order for $875 to replace shutter motor and what I thought included the maintenance of my shutters; the price included a 15% discount the company offered due to the recent hurricane (I had to ask for a discount though) but this work order didn't include tax. I received the bill after the work was completed but the amount was for $1,355 (without tax for some reason). That's a 55% increase, which came from two hours of labor at $257/hour and a slat hanger for $50. I approved the original work order assuming maintenance was included, but I was okay paying for added labor even though the original work order didn't include any estimate for it and their hourly rate is unfairly high (my opinion on the latter). But I had an issue particularly with the two hours of labor they charged. I called the office to question the two hours of labor and pointed out that the motor installation already included an hour of work per the original invoice (see picture). They took an hour of labor off the invoice but kept an hour of labor on the bill. I asked why they would charge me for an hour of labor when the tech was there for an additional 30 minutes and they said that they bill in hour increments. I pointed out that this wasn't laid out on the original invoice and furthermore it's unethical to bill this way. They once more lowered the invoice, but instead changed the labor performed to "trip charge" for home visit repair and diagnosis (see picture) after they told me they aren't like the competitors and don't charge for home visits; further, this came after they had already agreed to come out to fix the motor, so the tech was already there and a trip charge wouldn't make sense in this context. I ended up paying the bill because the difference between what the bill should've been and what they offered was $100 different, but it took multiple emails and a call or two to get there. Extremely disappointing experience. Please find another shutter company that bills its customers fairly. AHT has poor communication skills, and their billing practices are dishonest.

On time, good people, quality goods and service. Great value. Don't waste your time anywhere else.read more

Great experience working with this team. They were professional, responsive, and the quality of the…read morewindows and installation was excellent.

Our association has asked this company to not enter our gates and they have continued to park their…read morevehicles outside our gates and walk-in to solicit residents. Our management office has called their business with assurance that it won't happen again, yet it continues to happen. They use the excuse they were here for a specific resident however we receive multiple calls complaining of solicitation from our owners that this company is cold calling and knocking on doors after being asked to leave the premises they continue to return. Not good business practices or respectful.

We replaced the windows in our villa and were very happy with the product and installation…read more When it came time to consider new windows for the house we purchased, there was no question that Top Choice was our only choice. They are good people.

Carlos and his team at Top Choice Windows did an outstanding job. The entire project was…read morecompleted in a timely and very professional manner. The crew worked efficiently, carefully covered all of our furniture before starting, and thoroughly cleaned up once the job was finished. I truly appreciate their attention to detail and respect for our home throughout the process. I would highly recommend Carlos and his team to anyone looking to replace their window. Go Carlos! debbie