My parents have been customers since 2019. We recently had a mouse problem. The inital quote was for 17000.00 dollars. Being on a fixed income they could not afford that. I ask Austin how that was possible since if they were doing inspections every 3 months, I was told we live in the country and it happens. To me that is unacceptable. The ne t quote was for 3500.00 dollars. We decided to get it done, long story short we still have evidence of mice. We are very dissapointed and have eliminated our use of their service. read more

John from branch 109 came out to treat our pest issue. Not only was he super professional, he was also very friendly and educated on how to not only treat the pests, but how to keep them away for good! 10/10 will recommend! John was awesome! read more

After regular service about a week ago, I requested that someone come back to my house and put out more ant gel. I had been assured by our regular service person that this could be done. When another employee of this company showed up, he was reluctant to provide the gel that I, the homeowner, had requested. He did put a very little bit out, but he wanted to spray something into the electric outlet. He did NOT inform me that the powder that he was going to spray would fly all over the room. After he removed the screw from the outlet plate, he proceeded to drop it in between the stove and the counter. I told him he would need to get a replacement screw because there is no way to get it out from in between the counter and stove. He wanted to move the stove, but I could not allow it because it does not move out that far. He made no offer to rectify the damage that he had caused. Then he proceeded to spray the stuff into the outlet and powder flew everywhere throughout my kitchen. Had he simply done what I had asked - put out more gel, none of this would have happened. In addition, he should have provided a warning about the powder, which I must now wash off of everything in the kitchen, and he should have offered to replace the screw for the plate. Completely unprofessional! Avoid. read more

We paid a lot of money to have an "annual contract" for Pest Control, not realizing that the quarterly "service' would cost us another $100 each visit, even when the technician DOES VIRTUALLY NOTHING. Watch out for this scam. When we signed up, that was not explained to us. We thought the quarterly service visits were paid upfront with that contract. Also, some of the technicians caught misrepresenting risks of pesticides. You can bet we're not going to sign up for another year with this outfit. read more

My husband and I have been using Home Paramount for over 10 years. We originally called them because our neighbors got termites and we wanted an inspection and termite prevention package. We still have the termite protection program and also quarterly prevention services for critters in general. Home Paramount is easy to do business with and reliable. They show up, they spray, no bugs. read more

Love Dennis and Home Paramount; they do great work and service!

TONS of issues with Home Paramount. We had birds living in our 2nd story bathroom exhaust fan and we needed the area cleaned, sprayed for bird mites, and then covered so they would not return. The two workers that showed up, Kevin and his partner, never knocked to say they were here until I saw them on my back porch. They weren't sure which vents needed covered so I had to go over the whole job for them which should have been taken care of by their supervisor, Lonnie. Thankfully I was home to give them direction. I could hear them drilling into the house so I went outside to ask if they first cleaned out the vents and the response I received was, "No, there's nothing up there." I told them, "Do you see all of the debris on the ground, that is from them. I hear them everyday in our vents and see them bringing grass, leaves, etc. for their nest. So yes there is debris up there." They never sprayed for bird mites until they saw I had an 11 month old daughter then they said, "Since we saw you had a little one, we went ahead and sprayed the vents." THE VENTS WERE ALREADY COVERED SO HOW DID YOU SPRAY THEM??? SO. MANY. ISSUES. WITH LONNIE, KEVIN, AND HIS PARTNER. AND! THIS ALL COST $800!!! Unbelievable. Do. Not. Use. HomeParamount. read more

I've dealt with several pest control companies throughout my life, in several states; regardless of in city or back woods country living. This company has been my most expensive. I currently live in the country, which hasn't worked in my favor for companies to choose from. Disappointing to me was the lack of communication on knowing when the next scheduled quarterly appointment was, as I was never notified in advance. I had to call and find out that they made an appointment and had not notified me of the appointment. The idea of no charge in between sprayings was a perk, except if you live in a rural area and no one is scheduled to be in your area, your not getting serviced. Many times the head office doesn't have all the schedules and your placed on hold for someone else to find technician availability. Quite disjointed. I have also been rescheduled because a technician couldn't make it, to the following day and that technician then never came. I will give a shout-out to one high quality technician (Chad), that generally never let me down. Only when he came out to my place, did he do a complete and thorough pest control service of the area. All in all, I'm doing this company a favor by discontinuing my service contract (not renewing), as they had a very difficult time scheduling me quarterly and in-between. I'm sure if I lived in or near the city, 1/2 my scheduling problems would have been eliminated. Lastly, thank you Chad and stay motivated. read more

So far, I'm a big fan of Jesse Jones! Very professional, efficient and personable. Thank you for sending Jesse to us. I hope he continues to provide us with great service! Cindi Hickory Run read more

I had an inspector come out to my residence to assist in identifying a possible wildlife problem (bats). Upon completing a full inspection of the house, he identified not only possible entry points of the bats, but various other possible pest situations that may occur if not treated for properly. Two being termites and mice. He quoted us on all treatment options for every situation and at the present time my main concern was rectifying the bat problem. He suggested filling numerous cracks along the chimney and also to replace the chimney cap. After discussing the option I decided to go ahead and schedule technicians to complete the job. The total price was quoted around $345 and a check was written in this amount. This will be my first complaint of having the check cashed before the work is completed because upon the arrival of the first technician(which he sat outside my house awaiting his partner for almost 2 hours) explained that he was not able to replace the chimney cap and fill all the gaps because of height issues, meaning no ladder he had was tall enough to complete the whole job. After his partner arrived, maybe 3-4 of the 5 gaps were filled, no chimney cap was placed and now I have a "glob" of filler from the job on the side of my chimney which I'm sure potential buyers on my house in the spring will question. So I ended up paying $212.00 (not sure why because the chimney cap couldn't be completed and all 5 holes as stated on inspection sheet were not filled) for a poorly judged inspection, a tech to sit outside my house for almost 2 hours, a few pieces of mesh and foam filler. I have the receipt from the job totaling the $212 and not the amount my check was cashed for before the work was completed (fail on service provider part). I'm sure if you were to ask any respectable contractor in the area and explain the situation that has unfolded here, I'm sure it may come to the conclusion that I should have called another service other than Home Paramount to complete the job. Now I am being told from the accounting department that my refund for the chimney cap will take 30 days to find its way to my mailbox, which by the way was noted as ludacris by my financial institution because the local office should have cash on hand to remedy the situation. When I called the Mechanicsburg office and spoke to the manager on duty, I was told that he called the Corporate Office and had my refund "moved to the front of the line". Are there really that many refunds to process? Sounds like customer service is anything but "Paramount" as stated in your voice system when callers are on hold. The refund has yet to find its way back to my account. (Another poorly handled situation). One item I have come to realize after all this is I will not be placing a call to this place in the spring to treat for termites as I initially stated before this abomination of service took place. My business will be taken elsewhere. read more