Price of pick-up and delivery a little to high for my liking! Plus the time it takes to have the clothes picked - up and delivered is to long (4 days). Hopefully they good! read more

Great experience here yesterday. It's a unique facility, but in a good way. The staff is nice, helpful and the machines are clean. Laundromats with staff on site are always better. Def recommend read more

Traveling for business for 2 weeks. Located this Gem in a strip mall next to EVERYTHING, Wendy's, Tim Hortons, White Spot. The best part was the owner operator was so over the moon helpful. I enjoyed my 36 minute dryer cycle with a comfortable waiting area free wi-fi and the hockey game was just another added bonus to pass the time. I would highly recommend if you need a clean helpful laundromat. She even gave me detergent and fabric softener for a quarter. read more

I think this laundromat at times could be described as the laundromat from hell cause it is so chaotic when it is busy and the design is so user unfriendly. This is one of the worst designed laundromats that I have ever seen. Usually a laundromat has washers and dryers in lines, well this one is designed in squares. I kid you not. So there are two washers on one side, two on the other side, two dryers on one side and two dryers on the other. Who ever designed this laundromat may have thought most of the patrons were going to be skinny housewives similar to the nineteen fifties' ideal. Of course that era is long gone.And then enters all the heavy people with their heavy baskets bumping into each other. And then you feel like you are being questioned all the time. Are you here to do your laundry? Are those your clothes? It is incredibly uncomfortable and it doesn't have to be if they gave people more space. But how can they? The laundromat is not designed to give people space. It is the most stressful experience to be stared at and questioned over things. And then people get mixed up. It is a lot nicer when the owner isn't there. The workers are a lot more laid back and tend to be nicer. Even when they give change they seem to be nicer when she is not there. The owner says "what do you want" instead of can I help you, do you need change? The washers and dryers are pretty good machines but some are broken so the theory that a person can use the dryer beside the washing machine is faulty and disrespects the customers' time and intelligence. They have dainty little tables and chairs, and sometimes she will glare at you as if she is afraid you are going to break one. Sitting there is unpleasant too. If you leave someone might take your clothes by mistake. I have seen that almost happen, where people go into the wrong machine, most likely they are finding it super stressful too, and want to get out of there quickly. I find going in there at times is frightening. I think they have no real organizational training and maybe are using military models which would make sense since the town is near a base. They don't seem to get the self fulfilling prophecy dilemma, if you are not nice to people and you talk to them in a demeaning way as if they have an IQ of a child, you are not going to be competitive when bidding on a contract for the post office, for example. Which is why there is no post office there, though the store seems to be still listed on the web as having a post office. And I wish there was another laundromat in town which had a friendlier design ad then maybe there would be less bumping in to each other and having a hostile feeling all around you. I don't even care if the machines are not so great or if there are no fancy tables, or have no "home style" at least if they leave you alone it is a much better experience. Washing your clothes there can be fine when they leave you alone, and give you space, but the laundromat is not designed to give people space and I don't think the staff and owner are trained to either. The old school design where all the machines were in a line makes a lot of sense after you see this laundromat you will know what I mean. They are telling you not to get in the way as they get in the way, and of course how could they not get in the way, when the "mature figured" women have such little space to maneuver. They act like they are supervising you, and of course they are are listed as Home style laundry and postal service but there is no postal service, cause they lost the contract to London Drugs. They still have a wall of mail boxes you can rent.. Too bad London Drugs wouldn't open up a laundromat. I would go there. London Drugs seems to have people trained in sustainable management and friendly design, and it really shows. I wish we had more than one laundromat in this town. The quality of this town depends on competition, and choices, and without them the quality of life will decrease bit by bit. The last time I felt really bullied, and when she realized she made a mistake, she was ok, but what happens if she didn't realize her mistake, you would be at her mercy. She is the only laundromat in town.. She has the power, and without clean clothes we would all look like bums and then we would even be treated worse if that is possible. It was so much nicer when there were three laundromats in town. The Pink elephant was friendly, not condescending, their machines were in a line like normal laundromats and they were always reasonable and gave you privacy to do your laundry. It is too bad someone didn't open up the closed laundromat by A+W. Their machines are in lines too. I could see a lot of people not liking the way they were being talked to the last time I was there at Home Style Laundry & Postal Outlet that has no postal outlet, but what can they do? Only laundromat in town. read more

I'm grateful that they are here! It's a busy place, and on occasion I am amazed that they keep up so well. It's clean, well-lit, and the staff is concerned that you have everything you need to be done in the most efficient way. It doesn't matter if it's change for the machines or that forgotten laundry soap, they are always helpful. I appreciate the layout, with dryers beside the washers, so moving laundry takes less than a step; the tables for folding are at the right height, too. They have my thumbs-up. read more

The employee in this laundry mat is aggressive and rude. She actually came over and butted into me with her chest. I was shocked. She did it a second time when I was having trouble with the 2nd washing machine. Neither machine was accepting the coins. I was not becoming impatient, nor was I requesting her assistance. After her 2nd attempt to intimidate me out of her way so she could perform her unsolicited assistance, I informed her that if she touched me again I would call the police. She then told me to finish my laundry, get out and never come back. That is the only laundry mat in the local area so my options are limited. This employee needs to brush up on her people skills in a big way. read more

This place has been renamed Comox Laundry and is under new management. It is now excellent. We are on holiday and our place has no washer/dryer so I came in with four bags of laundry. The woman who runs the place was extremely pleasant and helpful. She got me all sorted out with change for the machines and detergent in a jiff. We had a bank if washers and dryers to ourself and were done much more quickly than usual. An excellent experience. read more

im not sure why everyone is whining about this place, my weekends are super hectic and crazy with kids and such, the owner has this neat deal where you come in, start your laundry, and you give her your number and she texts you when the dryer is done, , its awesome, i can just drop off in the morning and come back in the evening and pick it up, not sure what Lisa G is complaining about, but i read her other reviews and everyone is the same, owner yelled at me, put my wallet down and then couldnt find it, yada yada yada, her restaurant reviews are all identical aswell, ive always been greeted by my name and with a smile, by the owner or one of her 2 employees only ever had one problem with a machine not drying a load completely, but she ran the cycle again for me and voila, nice and dry, no extra cost, and the design?.its a design out of function, and space, get the most out of the space you have and still leave room for them to work, as for the post office, i know for a fact when you have a postal counter it is required to be open at certain times, and is not worth the hassel to a small business owner, specially in a town with so many other postal outlets available , i go there to do my laundry, not feel like i`m at home, , no one has ever almost taken my laundry, and i have never lost a thing there, highly recommend this laundromat to anyone, :) read more

Clean, well-functioning machines, a great layout, a cute resident dog, and the awesome owner make this a great laundromat. I find her very helpful and service-oriented, and uncannily good at knowing what I want before I ask. I walk in the door and she lets me know if my favourite machines are available, and seems genuinely happy if they are. There are larger machines if you need them and a special machine for fabrics soiled by animals. Plus it's next door to the Vietnamese restaurant. read more

Must agree in part with earlier reviewer. The owner or manager is pushy, semi-rude and interfering to the point of being really annoying. The machines are usually not cleaned and often have dirt and garbage left in them. The layout is inconvenient and several of the few machines are usually out of order. If there was any alternative at all in Courtenay, I wouod go to it, but until my washer is fixed, i guess I'm stuck. read more