Amir, the owner, was extremely responsive to my needs. He came over to our home to measure our…read morewindows immediately after we visited his store. He made me feel like I was his most important customer.

By all means CWT in Pittsfield is the go to place for window treatments. One of my older…read moreHunter-Douglas vertical units was broken. Two other well known home furnishing outfits refused to come to see if it could be repaired on-site. They like CWT suggested sending it back to H-D at a cost of several hundred dollars. The owner Amir (41 years at CWT) quoted $1,500-1,700 for a new unit. He came out to measure, looked at the problem and said "I'm not going to sell you anything". While the repair was difficult and iffy he performed his "magic" and now we have a well working unit. Didn't want to take anything for his time but I gladly gave him a generous check for his competence and most importantly his honesty. If you're thinking Caligari's don't. THINK Custom Window Treatments (CWT).

This store is permanently closed and the Yelp listing should be removed. I have to add more…read morecharacters for this to be posted, so I'm typing this second sentence.

It is a pleasure doing business with Rick. Rick is upbeat, friendly and knows his stuff. I have…read moreplaced 3 different orders for Venetian blinds with him. He has been helpful, answering my questions as I narrowed down my selection.

Donna is one of those rare people whose competence is off the charts! She made the most beautiful…read morecushion and matching pillows for a windowsill for my husband and me - and was such a generous and patient guide through the whole process. I had never ordered any custom upholstery before, and she made it easy. She also graciously took on multiple rounds of us changing all the details. The end result is gorgeous - it's now a centerpiece of our living room. Update June 2020: We did another terrific project with Donna and her team, upholstering an antique carriage bench with fun fabric I found in Madrid. They did a perfect job, including really thoughtfully centering the pattern in the fabric and putting piping around the edges. The finished piece is transformed and brings us so much joy!

I can't speak highly enough about how this business helped me with a unique and complicated…read moreupholstery project. The finished product is beautiful, and the price was so reasonable. The staff were so helpful and responsive. We would use this company again and again. Excellent, excellent experience.

We are EXTREMELY displeased with the "service" provided by West Side Shade & Blind Co. The…read moreinstaller's demeanor was rude, he never called ahead of time to schedule an appointment, and he lacked an understanding of basic installation. Our new blinds were gouged, hung upside down, they're not level, half of the hinge pins were put in upside down, and I had to do the magnetic closures myself. WORST experience ever!

Horrible salespeople and management...great and honest installer. the products were not cut right…read moreand had to be reordered and they lost some measurements. I called to complain on product delivery and they said "we will fix it" end of story,no apologies. They are rude and except for Ken the install guy, they suck. I would not use them again

I had Hunter Douglas blinds installed a few years ago from Caligari's. I was impressed with the…read moresales person who helped me pick out the blind that fit my particular needs. When the blinds arrive Ryan came to install them and he couldn't have been more friendly and professional. The blinds look gorgeous! My grandchildren were visiting this pasted weekend and, unfortunately, broke one of the blinds. I call Caligari's thinking I would have to purchase a new blind but they informed me that it might be able to be repaired. I scheduled a service call and it was Ryan who came again; I was so glad. He was able to fix the blind right away! For just the cost of a service call the blind is working again! He let me know that he isn't always able to fix blinds on site sometime they need to be sent out for repair, but if he can fix them, he does. So nice! The blinds are pricy but, in my option, worth every penny. Beth P.

Had a carpet installed today. The installer was rude and unfriendly. We asked him to open the…read morewindow in the room where he was working because of Covid, and he refused, saying the carpet needed warmth to stretch. What??? What was worse, he refused to put on a mask, claiming he had asthma and couldn't breathe in one. Only when I phoned the store, did he put one on and even then he was rude about it. I spoke to someone at the store who said that only Kaitlyn could deal with this and they would contact her right away. But no one called me back. Atrocious customer service, and you're paying top dollar for the carpeting to boot.