Don't waste your time calling these people. They don't answer the phone and don't return calls (I…read moreleft a msg with their answering service at least a month ago). I've heard that they only want to do huge, lucrative jobs where they'll be paid by insurance, which would not be the case for me.

FRAUD! This co. committed Fraud to me. THEY R IN CLOTHES! I can provide copies of papers to…read moreeveryone that asks! ‍ I NEED A LAWYER! ‍ The manager Deborah bullied me. They packed my contents & NEVER cleaned soot off of 95% off of anything. Broke many items. 4 of their employees saw this. The inside of the house was left with soot webs on ceiling, walls & contents. They moved my contents in front of vents to cover filthy floor verse clening them. Their employee left a flashlight in my furnace. The house filled with smoke, almost 40 min. I was left homeless. Catamount REFUSED to put me, a DISABLED lady in a hotel. Dan, (owner) refused to file an insurance claim. He promised to take care of it. LIES He seems so nice. Fooled me! wouldn't clean my dirty covered clothes, blankets or replace filthy food. I had to sleep on a bench & chair. I BEGGED FOR HELP. I have ALL of this conversation in text & will show anyone that asks! I told Deborah NOT to pack my TENS of THOUSANDS of $$$$ worth of Jewelry. She did anyway! I told her NOT to pack specific rooms unless I was on video with her. She did it anyway. She also went through ALL of my personal drawers, cabinets & properly without my consent. Being disabled, I wasn't able to get there 2 days. I feel violated. This is in text, proving what I'm saying. It's not ok. U see, she wanted to pack quick when I wasn't there so she didn't have to clean. Everything was thrown in boxes. Nothing was wrapped. They kept blowing me off for other jobs.i didn't matter. It took them FIFTEEN MONTHS to finish my house. I had to pay rent & utilities over there & couldn't live there because after they finally cleaned up the flashlight incident, Deborah had packed every. Heavy boxes 5 feet high! I couldn't get those down. The pain of sleeping on a bench with my disability was excruciating. I would cry to the manager Deborah. Beg for accommodations. I would have taken an air mattress. They offered NOTHING & though this was their fault from the flashlight. I was living there fine with the soot. If Catamount filled an insurance claim, I would have been taken care of immediately. Are you ready for the kicker? Then, someone, NOT ME, FRADULENTLY SIGNED MY NAME on the completion forms. He was granted over $9,440 of my $20,000 insurance money. The adjuster Steve Mendrek allowed the claim to go through WITHOUT my initials on this bogus form. Plus it was so obviously a fraudulent signature. I believe Steve let I go through before he even had this fake completion form! Dan put fake dated of forms. Luckily, I have texts from Dan proving otherwise. When I told Dan (owner) he needed to clean the basement & rethink the $$$ amount of my money he took or I'm going to social media & BBB, He told me he did clean everything & to not threaten him! I said "I would never threaten you. I have over 200 photos, videos & boxes of my contents with soot on them. It speaks for itself. Plus broken items. 4 of ur employees can attest to how my house & contents was still covered in soot. I'm simply asking for you to rethink that number. You are taking HALF of my Insurance $$$." He was rude again. That was it. I've been so stressed. I landed in the hospital 3 times. Also had 2 see a therapist for the first time in my life. I've had panic attacks. Chest pains. Pain on the upper rt side of my head causing a short bout of the right side of my face to droop. Please contact me if Catamount Response has also done you wrong. I'm a Christian woman & only want what's right. I for justice. God is on my side. I've posted some random texts & pics that will corroborate my review. The boxes that look full of junk, is how my contents were packed under Debs watch. CHECK this out!!!! DEB leaves a vmail that she's sending guys to moms for me to sign off on that house. Even though I hadn't seen it.WE donknow if it's clean." Deb screams I SAY IT IS! I held out for abt 3 wks for Dan to come to that house & see those boxes. He came, yelled & Scared me. Then wrapped boxes in lvng rm only. My bedroom & upstairs rooms were never addressed. When I saw them, everything had soot on it. In the end, on 3/24/23 Dan sent a Payment form for me to sign, where he will get paid directly. I did. However that was the only form. He stopped communicating with me practically immediately. Certainly stopped doing any & everything he had agreed to do for this JOB. Then as I said earlier, fraudulently took almost HALF of my Insurance monies. It's in the air if my Google review on Catamount Response has been somehow removed or not. I know Yelp will keep it up! WANT A REAL EYE OPENER?! Catamount Response isn't listed anywhere as a company that handles Soot removal. Isn't that Quite interesting! These are some shady mofos!!! With Daniel Kenney owning it. Just my opinion based on this experience.

Go-to local hardware & lumber store - outstanding service and the staff help me find the best…read morevalues offered.

We had to return a screen door we bought in Rhinebeck that turned out to be damaged when we got it…read morehome. Ron, from the Hudson store, was extremely helpful and pleasant. None in stock, ordered a replacement from another store. Mary called me when it came in, we picked it up and all was great. Staff was very helpful.

The best service for our lawnmowers, chain saws and snow blowers ever. We have been using Bob and…read moreJoel since they started in business. Kind , caring , honest people to work with.

These people are informed, honest and reliable. They will not sell you something that they do not…read morethink is right for the job. I was once there and a fellow brought in a case of beer as a thank-you. Bob tried to decline it but the fellow left before Bob could put the case back in his truck. Rare to find such a fine place these days.

My husband and I just purchased a couch, chair and T.V stand with a fireplace insert. Pat who was…read morethe sales associate for our question and recommendations was so helpful and knowledgeable that it made it easy for us to make a decision on our new furniture. We highly recommend Solomon's furniture and tell them the Sisto's sent you

bought a Ashley sleep sofa.....cushions are not holding up all crumpled and look bad....called…read morestore refuse to honor 30 day refund ..say sofa is not in original carton...we never saw the original box.......will not go back ..manager not professional..owner evades phone calls....

After an awful experience with a local glass shop (Martino's in Pittsfield), we went to The Glass…read moreShop in Great Barrington. Dave waited on my husband, gave him his card and said Mary would call us the next day with an estimate (she was not working that day). True to his word, Mary called the next day with the estimate. We agreed on a different product and will be notified when our order is completed. We will continue to use The Glass Shop in the future.

These guys are great. I had a broken window pane that I had to replace, unfortunately my…read moremeasurement was off and I needed to have them cut it down a bit. Instead, he cut a new piece for me and didn't charge me. those types of things go a long way.

I like Ghent Lumber, but I'll say this: when ordering and building with their rough cut dimensional…read morelumber, beware. The dimensions and quality are arbitrary. Some 2x6s are 1¾. Others 2". Some 6" wide. Others 5.5". Be careful. I now go to the yard and measure each board, just like at a big box store.

Promised morning delivery. Workmen came and began the project. Delivery never came. Delivery made…read moreat 2:30 pm after the workmen left. Unprofessional organization. Office told me a driver called in sick and that is why my delivery was late. Driver told me there is no other driver.

I am renovating a house in Hudson, NY. I thought purchasing items in Great Barrington at Plimpton…read moreand Hills would be a good idea after talking with my architect. We were hoping to find a supplier for all of our future renovation projects. I ordered $2,000 worth of shower stalls and hardware for two bathrooms. I had great customer service from Cori in the showroom. My items were delivered as expected and on time. After the delivery I had to push off the bathroom install after a long delay in the renovation of six weeks. We did not open any of the boxes and put these boxes in the master closet on the 2nd floor that had no construction in this area. When we opened the boxes 7 weeks after the shipment arrived (I know it was a long time) there was no valve trims in any of the items delivered. I immediately called Cori and asked her if she could please check and see if there were these valves in inventory. Clearly, there was a mistake with the delivery, despite the long time that had passed. Seven weeks had passed since the delivery, I was transferred to the manager Garrett. Eventually, I received a polite email saying all items were delivered and it has now been two months since delivery, which is a long time. I replied and agreed that 7 weeks since delivery to notice there was an issue is a long time. However, I requested some additional info. Were the items in a separate box? Were the items added to one of the other boxes? How many boxes were delivered? I realize these are specific questions. However, Garrett told me he checked the inventory and with the driver. Since the delivery driver was certain the items were delivered, I figured it was best to check in with my questions. I'm told after numerous calls and unanswered emails that although the warehouse scans all items when they load the truck, they only keep this information (on their servers) for 30 days. Just asking how many boxes were delivered and which box the missing items were in to help locate things seems reasonable. The missing items are not too expensive, only $350. I would expect Plimpton and Hills to be better than this and follow through in an attempt to sort out a solution. Being told that they have done everything to solve my missing items is not exactly true. I'm sorry, you are in the customer service business.

I've renovated a number of bathrooms over the years and have been very happy with the customer…read moreservice at Waterware (Plimpton and Hills). It's a very nice showroom. Clean, bright, large, and easy to check out the merchandise. The past two times I purchased items through Cori, who was terrific. Genuinely interested in helping me. And provided some excellent design advice. I wanted my items asap, and she followed up to ensure they were in and called me. Very pleased. The customer service at the counter where you pay is also excellent. Prices are competitive. No need to shop on-line or anyplace else.

Really expensive service call(s). My garage door needed adjustment as it kept cycling open, and I…read morewanted a new wireless outdoor keypad. I also needed a broken window panel replaced. The company completed the tasks with 2 separate service calls which totaled almost $500 dollars. Nice folks, but really expensive for what amounted to perhaps an hour total of work.

I have used them twice and both times they came quickly. Their work was amazing. And their prices…read morefair.